Dear Seunghoon, Thank you for the excellent review!It was lovely having you stay with us.Looking forward to welcoming you back anytime soon!Have a Lovely day!

Dear Vidur,Thank you for taking the time to leave a review. It was a pleasure having you stay with us. We are glad you enjoyed our canapes hour and that you liked our room.Hope to welcome you again in the future!

Dear Elena,So happy you found us a great place to stay!We hope we can welcome you again in the future!

Dear Sarah-Jane,Thank you for your 5 out of 5 review.We hope we can welcome you again!

Dear Josh,We are happy you had a wonderful experience with us and that the attentive staff made your stay enjoyable. So happy to hear you would recommend us. Hope we can welcome you again!

Dear Steven,We are delighted that you had a joyous stay with us and that the breakfast was a delight. Hope we can welcome you again in the future.

Dear Robert,Thank you for your review. We are glad you enjoyed the location of Ponsonby. It is wonderful that you enjoyed our canapes hour, along with our breakfast. We are super happy that the staff were kind, helpful and attentive to your every need. Hope to welcome you again

Dear Richard,Thank you for taking the time for your review, it's appreciated. We accept there is always room for improvement.

Dear Lisa, Thank you for sharing your experience with us!It is great knowing that you had such a great time and enjoyed our location and offerings. We hope to welcome you back anytime soon!Kind Regards,

Dear Willy, Thank you for the 5-star review!It was lovely meeting you, and I am glad that you had a wonderful stay. I will pass your kind words to Peter and Sam, they will be very happy to hear it from you. We hope to welcome you back in the future! Kind Regards, Operations ManagerHotel Fitzroy curated by Fable

Thank you for the 10/10 review!hope to welcome you back in the future.

Dear Alison, Thank you for the wonderful feedback!We are so glad that you felt welcome during your stay and enjoyed our complimentary services. We truly hope to accommodate you again!Kind regards,

Dear Wendy,Thank you for taking the time to leave a review, it is deeply appreciated. We are delighted you had wonderful stay and that you enjoyed being at Fitzroy together with your friends. We hope to welcome you again in the future!

Dear David, I am so sorry to hear about your experience and that your expectations were not fulfilled. We do understand the facilities of the hotel, as well as its expanses, did not meet your needs, however, as a 10-room boutique hotel, we are offering a distinct personality, intimate experience, personalized service, and full inclusive rate: full breakfast, minibar, alcoholic minibar as well as canapes daily; boutique hotels are generally much smaller than traditional hotels. Moreover, I have had a look at our page on the Expedia website and saw that all the information about rooms, their sizes, and hotel facilities is outlined.We do take every feedback seriously and I had a chat with team members on duty during your stay, they mentioned, that there were no indications about you being not satisfied as well as they helped you with car rentals and other general inquiries. For a small property, the team is required to complete additional tasks which may explain why they were not at the reception at the time you needed, however, we do always leave a display with instructions on how to contact us in case we are not at the desk. I do want to apologize once again, however, it would've been very helpful if we had known about your concerns on the date, which would have allowed us to fix the issue straight away and not leave you with negative emotions. Kind Regards,

Dear David, Thank you for taking the time to write such a detailed review!It was a pleasure having you stay with us, and we are so happy that you had a great experience.Hope we will welcome you back anytime soon!Best regards,

Dear Prosper, Thank you for the excellent feedback, it is very motivating for the team to keep up with a great job!We are delighted that you had a memorable stay and hope to see you again anytime soon!Best regards,

Dear Shakeel, Thank you for the great review!Happy Anniversary

Dear John, Thank you for the 5/5 review and for mentioning our employee's name, we will make sure Sam will be rewarded for the great job.We hope to see you again in the future

Dear Rebekah, Thank you for the wonderful feedback!It was a pleasure to host you and your daughter for the long stay. We are so delighted that there were no any issues and everything was perfect during your stay.Moreover, we want to thank you for giving a detailed description of all the crucial points, it helps us to improve where needed and motivates us to keep up with a great service.We hope to welcome you both back! Kind Regards, Operations ManagerHotel Fitzroy curated by Fable

Dear Sara, Thank you for the great and honest feedback. We are so happy to hear that you have enjoyed your stay along with our complimentary treats. Sorry to hear about the smell that did not suit you, we tried to go for the most neutral one, however, it's very personal, as some people are more sensitive to aromas. As per the room size, perhaps, we could offer you a Luxury suit for the next stay as it's 2sqm bigger, or we could store some of your suitcases at reception. Hope to welcome you back anytime soon!Kind Regards, Operations ManagerHotel Fitzroy curated by Fable

Dear Toni, Thank you for the great review!We are glad you had a wonderful time with us, and hope to welcome you back anytime soon! Have a lovely day, Kind Regards,

Dear Hayley, Thank you for the excellent review!We are so happy you enjoyed your experience. We are looking forward to welcoming you back!

Dear Natalie, Thank you for your excellent feedback! Our team is very happy to hear, that you had a wonderful stay with us. We are looking forward to welcoming you again, and we will make sure that your next visit will be even better. Have a lovely day,

Dear Victoria, Thank you for the lovely feedback!We are pleased to hear that you keep staying with us, and most important enjoying it. Hope to see you again soon!Best Regards,

Dear Petrina, Thank you for the wonderful review! We hope to see you staying with us again, for another great breakfast! Best Regards,

Dear Daniel, Thank you for the great feedback! We loved being able to accommodate you and hope to welcome you again any time soon.Kind Regards,

Dear Roger, Thank you for taking the time and leaving us a great review!It was a pleasure having you stay with us, and we hope to see you again in the nearest future. Kind Regards, Anastasiia LoginovaOperations Manager Hotel Fitzroy curated by Fable

Dear Anna,Thank you for taking the time to write this lovely feedback!We really appreciate your value in our team's effort to make your stay memorable and safe. :)It is also a pleasure knowing that the location was a perfect match for you :)Hope to see you another time!Leo HaDuty ManagerHotel Fitzroy curated by Fable

Dear Andrea, Thank you for the perfect 10 out of 10!We are delighted you had a wonderful getaway. Hope to welcome you again at our hotel. Kind Regards, Hotel Fitzroy curated by Fable

Dear Robert, Thank you for the great review!It was a pleasure having you with us and we hope to see you another time :)Best wishes, Anastasiia LoginovaOperations ManagerHotel Fitzroy curated by Fable

Dear Morgan, Thank you for your review, we trust you had a wonderful stay!Its great knowing that we were able to fulfill your expectations. Hope we will see you again!

Hi Alexandre, Thank you for staying with us and for the review. Glad you have enjoyed your getaway. We hope to see you another time :)Kind Regards, Anastasiia LoginovaOperations ManagerHotel Fitzroy curated by Fable

Dear John, Thank you for the great review, glad to hear that you have enjoyed your stay. Looking forward to welcoming you anytime again.Kind Regards, Operations ManagerHotel Fitzroy curated by Fable

Dear Caroline, Thank you for the excellent review! Glad to hear that you have enjoyed your getaway. Hope to welcome you again anytime soon. Kind Regards, Operations ManagerHotel Fitzroy curated by Fable

Hi Peter, Thank you for the Excellent review!We are delighted you had a great experience with us. We hope to see you again. Kind regards, Hotel Fitzroy

Thank you so much for your review.We hope to welcome you again sometime.

Dear James, Thank you for the 5/5 review.We are pleased to hear that you have enjoyed your stay!Looking forward to having you back.

Dear Wendy, Thank you for your lovely review! Great to see it was a comfortable and unique experience across the board. It is carefully curated to ensure our guests can maximise their time with us as they see fit. Take care and we hope to see you again soon. Kind regards Steven Stanley Assistant Operations Manager Hotel Fitzroy curated by Fable

Dear Teri, Thank you for your feedback. I can see that your last reservation has been canceled. Please contact us if you had any issues that affected the grade, always happy to assist. Looking forward to hearing from you!

Kia Ora Jessica, Thank you so much for your fantastic review! Great to see that we are in good stead heading in to the borders fully opening with exemplary service, such a honour to hear it is the best you have ever had! We hope to welcome you back soon full another complete Fitzroy experience. Kind regards Steven Stanley Assistant Operations Manager Hotel Fitzroy curated by Fable

Dear AndrE, Thank you for your perfect 5! Glad to see you love Hotel Fitzroy and all that we offer. I do agree the staff are special and are an essential ingredient between a good and great stay. Hope to welcome you back again soon! Kind regards Steven Stanley Assistant Operations Manager

Dear Myron, Thank you so much for your wonderful review. We appreciate it! We are happy to know how much you have enjoyed your stay. We look forward to welcoming you again soon.

We truly appreciate your generous praise. Thank you for recognising the best that we do, and we continue to strive to provide excellence. We look forward to welcoming you again soon!

Thank you so much for your review! We look forward to having you again soon.

Thank you so much for this review! We look forward to welcoming you again soon.