4/10 - 별로예요
Basil
아이를 동반한 가족 여행
2025년 8월 16일
The staff were helpful in resolving my issues which were created by the booking system through Expedia. The property Atlantis does not exist and shows an address belonging to a neighbouring hotel with a different name. My booking was not found but located in the Ramada hotel through a different booking system. The process of locating the correct hotel and resolving the booking issue was very tiring and stressful and took well over 1 hour, in the meantime my young son who is type 1 diabetic was very inconvenienced having to wait in the heat with his temperature sensitive medication. The helpful staff also confirmed that they had availability at a cheaper rate than I had already paid but I was not able to cancel the original booking. There was no food at the hotel and no outside food was allowed due to excessive ants in the rooms.
Basil
2025년 8월에 2박 숙박함