Skip to main content

Grand Hotel Heiligendamm

Beachfront relaxation awaits with soothing spa treatments, water sports activities, and a peaceful rooftop terrace overlooking the Baltic Sea

Choose dates to view prices

Travelers enjoy Grand Hotel Heiligendamm's sunny beachfront with poolside bar and windsurfing. The Heiligendamm SPA offers yoga and Pilates for wellness seekers. Three distinct restaurants provide dining options, and the attentive staff consistently earns praise from guests.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is ₩382,076
₩408,821 total
includes taxes & fees
Jan 25 - Jan 26

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Sea View

Junior Suite, 1 Bedroom, Non Smoking, Sea View | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking, Sea View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 45 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Sea View

Deluxe Suite, 1 King Bed, Non Smoking, Sea View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed, Non Smoking, Sea View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout drapes/curtains
Separate bathtub and shower
  • 60 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Park View

Deluxe Suite, 1 King Bed, Non Smoking, Park View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed, Non Smoking, Park View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout drapes/curtains
Separate bathtub and shower
  • 60 sq m
  • 1 bedroom
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Double Room, Non Smoking, Garden View (no extra bed available)

Hypo-allergenic bedding, minibar, in-room safe, desk

Luxury Double Room, Non Smoking, Garden View (no extra bed available)

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Separate bathtub and shower
Rainfall showerhead
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Double Room, Non Smoking, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Luxury Double Room, Non Smoking, Sea View

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Separate bathtub and shower
Rainfall showerhead
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Park View

Junior Suite, 1 Bedroom, Non Smoking, Park View | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking, Park View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout drapes/curtains
Separate bathtub and shower
  • 45 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Exclusive Suite, 1 King Bed, Sea View, Beachside

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

Exclusive Suite, 2 Bedrooms, Non Smoking, Ground Floor

Highlights

Yard
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
  • 100 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds

Exclusive Suite, 1 King Bed, Sea View, Beachside

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 50 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Located in Bad Doberan, Grand Hotel Heiligendamm is next to a golf course and on the beach. The area's natural beauty can be seen at Warnemunde Beach and Heiligendamm Beach, while Stadt- Und Baedermuseum Bad Doberan Moeckelhaus and Kunstverein Roter Pavillon are cultural highlights. Traveling with kids? Consider Bäderbahn Molli, or check out an event or a game at Conventer Atrium. Jet skiing and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and horse riding nearby. Visit our Bad Doberan travel guide
Map
Prof.-Dr.-Vogel-Strasse 6, Heiligendamm, Bad Doberan, MV, 18209

What's nearby

  • Marina Kuehlungsborn which includes a bay or harbor
    Marina Kuehlungsborn
    12 min drive - 9.4 km
  • Kuehlungsborn Beach which includes a beach, swimming and general coastal views
    Kuehlungsborn Beach
    12 min drive - 9.4 km
  • Warnemunde Beach featuring general coastal views, a beach and a coastal town
    Warnemunde Beach
    23 min drive - 23.9 km
  • Heiligendamm Beach
    1 min walk - 0.2 km
  • Bäderbahn Molli
    16 min walk - 1.4 km

Getting around

  • Althof Station
    10 min drive
  • Rostock (RLG-Laage)
    59 min drive

Restaurants

  • Backfischbude
    5 min walk
  • Restaurant Herzoglicher Wartesaal
    3 min walk
  • deck Restaurant & Bar
    18 min walk
  • Vielmeer
    11 min drive
  • Kühlungsborner Brauhaus
    10 min drive

About this property

Grand Hotel Heiligendamm

Luxury family-friendly hotel by the sea
Take advantage of an adjacent golf course, a beach bar, and a poolside bar at Grand Hotel Heiligendamm. This hotel is a great place to bask in the sun with a beachfront location, windsurfing, and surfing. Treat yourself to a massage, a body wrap, or a body treatment at Heiligendamm Spa, the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes and fitness classes are offered at the health club; other things to do include archery. In addition to a rooftop terrace and shopping on site, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool and an outdoor pool, along with sun loungers
  • Limo/town car service, bike rentals, and tennis courts
  • Valet parking (surcharge), an electric car charging station, and supervised childcare (surcharge)
  • Concierge services, surf lessons, and luggage storage
Room features
All 199 rooms feature comforts such as 24-hour room service and pillow menus, in addition to perks like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Rainfall showers, separate tubs/showers, and children's robes
  • 27-inch flat-screen TVs with cable channels
  • Wardrobes/closets, childcare services, and heating

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Similar properties

Indoor pool, outdoor pool, open 7 AM to 10 PM, sun loungers
Yachthafenresidenz Hohe Duene
  • Pool
  • Hot tub
  • Spa
  • Pet friendly
9.0 out of 10, Wonderful, 991 reviews
The price is ₩391,339
₩431,384 total
includes taxes & fees
Feb 18 - Feb 19
Yachthafenresidenz Hohe Duene

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 50 km
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (EUR 15 per day)
  • Valet parking on site (EUR 25 per day)

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Surf lessons
  • Surfing/bodyboarding
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • Arcade/game room
  • Free children's club
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 5 buildings
  • 5 floors
  • Banquet hall
  • Built in 1793
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's robes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 27-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 50

Special check-in instructions

This property offers transfers from the ferry terminal and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 100.0 per day
Cribs (infant beds) are available for EUR 50.0 per day

Property payment types

Important information

Optional extras

  • Self parking fee: EUR 15 per day
  • Valet parking fee: EUR 25 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 50 (subject to availability)
  • Crib (infant bed) fee: EUR 50.0 per day
  • Rollaway bed fee: EUR 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Grand Heiligendamm Bad Doberan
Grand Hotel Heiligendamm Bad Doberan
Grand Hotel Heiligendamm Hotel
Grand Heiligendamm
Grand Hotel Heiligendamm Bad Doberan
Grand Hotel Heiligendamm Hotel Bad Doberan

Frequently asked questions

Does Grand Hotel Heiligendamm have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much does it cost to stay at Grand Hotel Heiligendamm?

As of Jan 20, 2026, prices found for a 1-night stay for 2 adults at Grand Hotel Heiligendamm on Jan 25, 2026 start from ₩382,076, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hotel Heiligendamm pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for EUR 15 per day. Valet parking is available for EUR 25 per day.

What time is check-in at Grand Hotel Heiligendamm?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Grand Hotel Heiligendamm?

Check-out is at noon. Late check-out is available for EUR 50 (subject to availability).

Where is Grand Hotel Heiligendamm located?

Located in Bad Doberan, this beachfront hotel is next to a golf course and within a 15-minute walk of Heiligendamm Beach and Bäderbahn Molli. Boergerende Beach and Marina Kuehlungsborn are also within 3 mi (5 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Grand Hotel Heiligendamm Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 336 out of 515 reviews
Rating 8 - Good. 115 out of 515 reviews
Rating 6 - Okay. 45 out of 515 reviews
Rating 4 - Poor. 12 out of 515 reviews
Rating 2 - Terrible. 7 out of 515 reviews

Reviews

10/10 Excellent

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Clean nice great people
Stayed 2 nights in May 2025

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful location nice staff thank u !
Stayed 4 nights in Aug 2023

8/10 Good

Bjoern

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, Great Architecture, But There Are Way Too Many Dogs and Kids At The Hotel
Stayed 3 nights in Aug 2023

10/10 Excellent

Jody Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

heaven can wait ...

The superb service of the Grand Hotel began before we even arrived in Heiligendamm. Frau Römer responded immediately to our questions and requests per email and reserved a junior suite with sea view as possible upgrade in advance. Dogus made us feel at home from the very first minute of check-in, took time to show us four other possible rooms and suites, and informed us about the history of the hotel and the services provided. We already felt at home during our first breakfast in the magnificent Kurhaus with the nice lady from Sri Lanka serving us with freshly prepared egg dishes, pancakes, waffles, and porridge. By the end of our third breakfast we felt as if we'd known Ulrike, Alex, and Ricardo for years, who took our coats, led us to our table, found time for personal small talk, and made us feel like royalty. The location of the "white city at the seaside" is of course world-famous not least due to the G8 summit held there years ago, and of course we were awed by the historic buildings perfectly restored and meticulously kept up, and we enjoyed every minute of our very comfortable room with a Baltic Sea view. But what made the Grand Hotel Heiligendamm truly grand were the wonderful people we met there. Maybe the management has been lucky with whom they've chosen to employ, maybe the employees have been lucky to have such great people to work for. We are certainly grateful for our 4 days in paradise.
evening light on the Baltic Sea
grand entrance hall for a grand hotel
library in the lobby
sunrise from our suite
Stayed 3 nights in Feb 2025

10/10 Excellent

Henriette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax, family time
Stayed 7 nights in Jul 2025

10/10 Excellent

Dietrich Klaus

Liked: Amenities
It’s a lovely hotel and location!
Stayed 2 nights in Jul 2023

10/10 Excellent

Carsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 2 nights in May 2025

10/10 Excellent

Bjoern

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location! Great Hotel!
Stayed 3 nights in Aug 2022

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply perfection
Stayed 1 night in Sep 2023

4/10 Poor

Max

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Terrible service for a 5 stars hotel
Stayed 8 nights in Aug 2024

10/10 Excellent

Wiebke

Liked: Cleanliness, amenities, property conditions & facilities
Wie jedes Mal, ist die Atmosphäre durch die besonders professionellen und vor allem sehr freundlichen Mitarbeiterinnen und Mitarbeitern geprägt - Menschen machen eben den Unterschied!
Stayed 2 nights in Nov 2025

10/10 Excellent

Franz Xaver

Liked: Cleanliness, staff & service, property conditions & facilities
Wie immer alles perfekt
Stayed 4 nights in Sep 2025

2/10 Terrible

Robert

Disliked: Staff & service

Grosse Enttäuschung

Miserabler und komplett lustloser Service (ausser in der Bar), Personal (auch an Rezeption!) spricht teilweise kein Deutsch (…und Englisch!…). Zimmerservice ging sogar einmal vergessen, niemand fühlt sich zuständig. Die Knallnummer war der „Rausschmeisser“ am Pool nachdem ich gefragt hatte, ob ich einen Sonnenschirm haben dürfe… Dies ist definitiv kein führendes Hotel der Welt, bitte nicht darauf hineinfallen, trotz der englischlautenden Bezeichnung. Die Anlage ist wunderschön aber der ganze Rest ist unterirdisch. Der Fisch stinkt vom Kopf her….
Stayed 4 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Auszeit an der Ostsee

immer wieder sehr sehr schön
Stayed 3 nights in Jun 2025

8/10 Good

Regine

Liked: Property conditions & facilities
Disliked: Amenities
Das Zimmer war, obwohl eines der kleinsten, groß und großzügig. Im Bad eine gediegene, wunderschön antike Ausstattung mit Badewanne und Dusche. Das Hotel vom Ambiente und dem weitläufigen Gelände eines der schönsten, die ich je gesehen habe. Die Küche und das Angebot unschlagbar. Vor allem das Frühstück:jeden Morgen ein absoluter Genuss. Es blieben keine Wünsche offen. Das Publikum: Reich und scheu aber dennoch sympathisch - eine andere Liga, andere Sorgen. Nicht ganz so gelungen war der Service. Erst nach dreimaliger Aufforderung wurde reagiert. Die Minibar enthielt noch angebrochene Getränke des Vorgängers. Das TV hatte keine Mediathek. Schön, dass ein Teil des Strandes von den Hotelgästen genutzt werden kann. Allerdings, gepflegt war dieser Abschnitt nicht und exklusiv ebenfalls nicht…
Stayed 2 nights in Jul 2025

6/10 Okay

Birk

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Man merkt der Unterkunft an, dass lange nicht mehr renoviert wurde
Stayed 1 night in Jun 2025

10/10 Excellent

Markus

Liked: Cleanliness, amenities, property conditions & facilities
Alles überragend Gut, Lage und Service sind top!
Stayed 4 nights in Jun 2025

4/10 Poor

Franz Xaver

Liked: Cleanliness
Disliked: Staff & service
Leider hat im Zimmer so einiges an selbstverstaendlichen Dingen wie z.B. schuhloeffel etc gefehlt. Auch die Speisen Portionen waren kleiner und teurer
Stayed 7 nights in May 2025

10/10 Excellent

Nadja Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Toller Kurzurlaub
Stayed 1 night in May 2025

4/10 Poor

Stefan

Liked: Cleanliness
Disliked: Property conditions & facilities
Es ist schwer bei dem Riesen Hotel was so langsam in die Jahre kommt den vielen Mängeln Herr zu werden. Die Preise erlauben eigentlich keine Toleranz bei den Mängeln. selbst bei Zimmerwechsel wechseln nur die Mängel. Das Essen ist gut aber ein Hamburger für 32 Euro kann natürlich nie halten was der Preis verspricht. Es ist halt nicht Paris oder London sondern bleibt in der Nähe von Bad Doberan.
Stayed 6 nights in Mar 2025

10/10 Excellent

Alf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ett hotell utöver det vanliga

En femstjärnig upplevelse rakt igenom.
Stayed 4 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wer erholsames Wellness, in Sauna und Pool, und gleichzeitig endlose Strandspaziergängen, sucht ist hier richtig. Das Frühstück ist wunderbar, besondern wenn man wie wir Ende März das Glück von warmen Sonnentagen hat und den letzten Kaffee mit auf die Terrasse nimmt.
Stayed 3 nights in Mar 2025

6/10 Okay

Fritz

Liked: Cleanliness, room comfort
Disliked: Staff & service

Enttäuschend - regelmäßiger Besucher

Sehr enttäuschend! Nach regelmäßigen Besuchen werden wir nicht mehr zurückkehren. Der Service im Hotel und die Mitarbeiter waren derartig unfreundlich, dass es fast schon an Frechheit grenzte. Am Abend wollten wir uns, nach bereits mehrfachem Besuch der Bar an vorherigen Abenden, an die Bar begeben, woraufhin der Kellner sich uns in den Weg stellte und derart anblaffte: "was unser begehren sei?" und uns darauf verwies, dass man (gemäß Schild) zu seinem Platz geführt wird. Die Bar war völlig leer... Ein solchen Verhalten habe wir noch nie erlebt. Dieses Verhalten durften wir dann am nächsten Tage beim Frühstück ebenfalls durch eine sehr forsche und derart unfreundliche Platzierdame erfahren. Beim Frühstück mussten wir mehrfach das Personal darauf aufmerksam machen, dass gewisse Dinge, wie z.B. das Rührei, das Bircher-Müsli etc. fehlen und dies dauerte dann ca. 15 Minuten bis dies aufgefüllt wurde. Das Frühstück ist gut, aber es kann nicht die Aufgabe des Gastes sein, das Personal mehrfach auf fehlende Dinge hinzuweisen. Ebenso war ohne jegliche Vorankündigung der Außenpool geschlossen, was zu einem völlig überfüllten Innenpool führte. Es war unmöglich morgens eine Runde zu schwimmen, ohne sich mit ca. 20x Personen den innen Pool zu teilen (schlimmer als Freibad). Service-Qualität / Personal ist absolut mangelhaft. Auch das Personal an der Rezeption scheint lediglich in freundlicher Gleichgültigkeit geschult und unternimmt keinerlei Anstalten den Gast zufrieden zu stellen.
Stayed 3 nights in Mar 2025

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hat uns sehr gut gefallen, es ist aber schon sehr gehobener Standard und entsprechend ist die Klientel. Ein hervorragendes Frühstücksbuffet und sehr freundliche, wenn auch tlw. etwas verpeilte Bedienung. Durch die Abgeschiedenheit hat man da keine Massen an Touristen, zumindest im Winter. Was uns nicht so gut gefallen hat, aber verschmerzbar war: In unserem Zimmer waren mehrere Sachen nicht in Ordnung: der Griff an der Dusche war locker, die Badewanne hielt das Wasser nicht drin und einige Schranklampen gingen nicht.
Stayed 4 nights in Feb 2025

10/10 Excellent

Andre

Alles Bestens
Stayed 3 nights in Feb 2025