We arrived at 18,00 Saturday and there was noone at the reception, an announcement in GERMAN- only- was exposed at the reception, but we did not understand it. There was a list next to it with the names and the room numbers, and we took our room key hanging by the reception and moved in... Later we were told that the announcement said to go to the restaurant beside the hotel to find someone... We then went to the Cassiopeia spas and came after midnight, 2 hotel staff were there, writing an announcement in french for someone still to arrive..
In the room there were many dead and living HUGE insects - it was scary having to throw them out. However, in general the room (21) was cosy, the bathroom had a shower, the sink and the huge mirror in the room. The condition is average, but cosy, the heating was good (outside +2). Staff were all very nice. Breakfast was good, variety of things. The spa is ca 15 minutes walk, or 2 min. by car.
In the hotel there is a gym and a swimming pool, but we did not use it.
The staff promised to translate their announcements into English or French as well :)