테라스/파티오

하얏트 리젠시 바쿠 여행 후기

5 out of 5
하얏트 리젠시 바쿠
1033 Izmir Street, Baku

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 114개 이용 후기 중 61개" "
평점 8 - 좋아요. 114개 이용 후기 중 35개" "
평점 6 - 괜찮아요. 114개 이용 후기 중 12개" "
평점 4 - 별로예요. 114개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 114개 이용 후기 중 3개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Rameez

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing place to stay
2024년 1월에 4박 숙박함
답변 제공: Hyatt Regency Baku 님, 2024년 3월 7일
Dear Rameez,Greetings from Hyatt Regency Baku and thank you for taking the time to complete an online review regarding your experience at the Hyatt Regency Baku. Our intention is to make all our guests stay a memorable one and we are thrilled to learn that you were well looked after during your stay. We hope that we are given the opportunity to welcome you back to the hotel in the near future.Yours Sincerely,Ilkin Huseynzada Assistant Manager – Front Office

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hyatt Happy
The room was clean and the hotel quiet in off season (December). Breakfast buffet had variety of local choices, and options for omelettes. Local bank next door for currency exchange. Excellent fitness center in adjacent building and great massage. Variety of restaurants within walking distance.
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

sami

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I have been using the hayatt hotel in baku since early 2000,s. The quality has got better and the service is fabulous. Prices are more reasonable than they were as well
2023년 11월에 1박 숙박함
답변 제공: Hyatt Regency Baku 님, 2023년 11월 30일
Dear Mr. Guest,Greetings from Hyatt Regency Baku and thank you for taking the time to complete an online review regarding your experience at the Hyatt Regency Baku.Our intention is to make all our guests stay a memorable one and we are thrilled to learn that you were well looked after during your stay. We hope that we are given the opportunity to welcome you back to the hotel in the near future.Yours Sincerely,Ilkin Huseynzada Assistant Manager – Front Office

10/10 - 훌륭해요

sami

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is very clean , bed is super comfortable, facility is first class
2023년 11월에 4박 숙박함
답변 제공: Hyatt Regency Baku 님, 2023년 11월 30일
Dear Mr. Guest,Greetings from Hyatt Regency Baku and thank you for taking the time to complete an online review regarding your experience at the Hyatt Regency Baku.Our intention is to make all our guests stay a memorable one and we are thrilled to learn that you were well looked after during your stay. We hope that we are given the opportunity to welcome you back to the hotel in the near future.Yours Sincerely,Ilkin Huseynzada Assistant Manager – Front Office

10/10 - 훌륭해요

Ahmed

2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Giorgi

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
;.
2023년 11월에 3박 숙박함
답변 제공: Hyatt Regency Baku 님, 2023년 11월 16일
Dear Guest,Thank you for your review. We are sorry to hear that you were not satisfied with your stay.Could you please share with us any observation and comment about your stay in order to enhance our service on your future stays with us.We hope to welcome you back soon and can ensure you that your next stay will be perfect in every way.Regards,Ilkin Huseynzada Assistant Manager – Front Office

10/10 - 훌륭해요

MUSTAFA KEMAL

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
baküde 2 gece
Resepsiyonda Nizam bey yanındaki bellboy arkadaşımız, kahvaltoda Azad ve ekibine çok teşekkür ederim.
2023년 10월에 1박 숙박함
답변 제공: Hyatt Regency Baku 님, 2023년 10월 31일
Dear Mustafa Kemal,We would like to thank you for taking the time to share your experiences at Hyatt Regency Baku.It is a great pleasure to learn that you enjoyed your time with us and that everything was to your satisfaction. We are happy to receive such a high mark from your side. Hope that your trip to Baku has left only positive memories.We are looking forward to welcoming you back at Hyatt Regency Baku.Most sincerely,Ilkin Huseynzada Assistant Manager – Front Office

6/10 - 괜찮아요

emily 님, holbrook

출장 여행
좋아요: 청결 상태, 직원 및 서비스
It was a nice hotel, but the pool was not open and there were some building works going on around the hotel
2023년 10월에 1박 숙박함
답변 제공: Hyatt Regency Baku 님, 2023년 10월 26일
Dear Guest,Thank you for your review.We take guest feedback very seriously and have forwarded your comments to our operations team.Please feel free to send any additional comments, questions or comments you may have. We hope to welcome you back soon and can ensure you that your next stay will be perfect in every way.Regards,Ilkin Huseynzada Assistant Manager – Front Office

10/10 - 훌륭해요

Zeiad

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Hyatt Regency Baku 님, 2023년 10월 2일
Dear Guest,Thank you very much for staying with us and for taking time to share your feedback. It was a pleasure to have you as our guest. I hope to welcome you back very soon.With best regards,Ilkin Huseynzada Assistant Manager – Front Office

6/10 - 괜찮아요

stella

좋아요: 직원 및 서비스
2023년 7월에 11박 숙박함
답변 제공: Hyatt Regency Baku 님, 2023년 8월 8일
Dear Guest,Thank you very much for taking time to share your feedback. It was a pleasure to have you as our guest. I hope to welcome you back very soon.Yours Sincerely,Ilkin HuseynzadaAssistant Manager - Front Office

8/10 - 좋아요

Mohammed

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location, friendly staff, very nice room size and furniture and delicious breakfast.
2023년 7월에 6박 숙박함
답변 제공: Hyatt Regency Baku 님, 2023년 8월 8일
Dear Guest,Thank you very much for taking time to share your feedback. It was a pleasure to have you as our guest. I hope to welcome you back very soon.Yours Sincerely,Ilkin HuseynzadaAssistant Manager - Front Office

8/10 - 좋아요

Dragomir

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 3박 숙박함

6/10 - 괜찮아요

Alfred

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
De accomodatie lag niet centraal, het gebouw oud niet aangepast aan de standaarden van deze tijd voor een 5 sterren hotel.

8/10 - 좋아요

Md Abdul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The rude manner of their reception staff Mr Emin upset me at check in and put an ice bag on my shoulder diminishing my expectation of a comfortable stay. So unwelcome an attitude was surely unexpected from front office staff of a hotel like Hyatt Regency .
2022년 9월에 1박 숙박함
답변 제공: Guest Experience Specialist 님, 2022년 10월 11일
Dear Guest,Please accept our sincere apologies for your disappointment at your recent stay at our Hotel.I am extremely concerned to read your comments with regard to your overall experience at the hotel, Your comments have been forwarded to respective department for further review.It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times.I do sincerely apologize for any inconvenience and disappointment caused,Sincerely,Ilkin HuseynzadaGuest Experience Specialist

2/10 - 너무 별로예요

Mustafa altan

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 9월에 2박 숙박함
답변 제공: Guest Experience Specialist 님, 2022년 9월 24일
Dear Guest,Thank you for taking the time to tell us about your experience at the Hyatt Regency Baku . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We do thank you for choosing to stay with us and it is our hope you can give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Ilkin Huseynzada Guest Experience Specialist

10/10 - 훌륭해요

Anar

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Anar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Guest Experience Specialist 님, 2022년 7월 14일
Dear Guest, We would like to thank you for taking the time to share your experiences at Hyatt Regency Baku. It is a great pleasure to learn that you enjoyed your time with us and that everything was to your satisfaction. We are happy to receive such a high marks from your side. Hope that your trip to Baku has left only positive memories. We are looking forward to welcoming you back at Hyatt Regency Baku. Most sincerely, Ilkin Huseynzada Guest Experience Specialist

10/10 - 훌륭해요

Ernie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A fragrant hotel with the friendliest staff
The hotel smells so good from the lobby up to the room. It feels cozy and inviting. The reception, although always busy, has been helpful and friendly throughout our stay. Ilkin was particularly very accommodating. The breakfast menu hasn’t changed the whole week, but the food has been delicious. Their managers on duty (Kamran and Orxan) made sure to check on us and the other guests if everything is alright. The room has always been tidied up everyday. The housekeeping staff are nice and friendly.
2022년 5월에 6박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 5월에 3박 숙박함
답변 제공: Guest Experience Specialist 님, 2022년 5월 16일
Dear Guest, Thank you very much for staying with us and for taking time to share your feedback. It was a pleasure to have you as our guest. I hope to welcome you back very soon. With best regards, Ilkin Huseynzada Guest Experience Specialist

10/10 - 훌륭해요

YIGIT

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very good
2022년 3월에 4박 숙박함
답변 제공: Guest Experience Specialist 님, 2022년 4월 15일
Dear Guest, We appreciate the valuable feedback that you have provided the hotel. As a five star Hotel we pride ourselves on the service we deliver and I am pleased to learn that your experience reflects the high standards that we strive to achieve. We hope that we are given the opportunity to welcome you back to the hotel in the near future. Yours Sincerely, Ilkin Huseynzada Guest Experience Specialist

10/10 - 훌륭해요

Sergey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 5박 숙박함
답변 제공: Hyatt Regency Baku 님, 2022년 6월 9일
Dear Guest, Thank you for taking time to review Hyatt Regency Baku. I am excited to learn that you had a pleasant stay with us. We are looking forward to welcoming you back at our hotel soon! Warm regards, Ilkin Huseynzada Guest Experience Specialist

8/10 - 좋아요

jean

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 2박 숙박함

10/10 - 훌륭해요

Md Abdul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I wish I could stay there for a longer time
It was a nice stay. Hospitality and courtesy of staff members impressed me.
2021년 10월에 1박 숙박함
답변 제공: Irada 님, 2021년 10월 25일
Dear Mr. Abdul, Greetings from Hyatt Regency Baku! Thank you for sharing your lovely feedback about your recent stay with us. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We certainly take pride in offering five star service and facilities to our guest and your feedback demonstrates that our continuous efforts have been recognized. We hope that we are given the opportunity to welcome you back to the hotel in the near future. Best regards, Irada

10/10 - 훌륭해요

Md Abdul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Hospitalty
Impressed with the courtesy and hospitality of the staff. Helping and caring attitude of all staff members are appreciable. I felt at home during my seven days stay.
2021년 10월에 6박 숙박함
답변 제공: Irada 님, 2021년 10월 19일
Dear Mr. Aziz, Warm Greetings from Hyatt Regency Baku! Thank you for having been our guest and it was a great pleasure to have you as our guest recently and to look after you in this while. The team is delighted to note you have had a nice stay. We remain grateful for your feedback as it will serve as a further source of inspiration for all of us to aim for even higher standards of hospitality excellence. Thanking you again for having been our guest at the hotel and the entire team joins me in looking forward welcoming you back amongst us some time soon. Sincerely, Irada irada.kerimova@hyatt.com

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 4박 숙박함
답변 제공: Guest Experience Specialist 님, 2021년 8월 7일
Dear Guest, Thank you for taking time to review Hyatt Regency Baku. I am excited to learn that you had a pleasant stay with us. We are looking forward to welcoming you back at our hotel soon! Warm regards, Ilkin Huseynzada Guest Experience Specialist

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Odalar büyük ve konforlu, hizmet ve personel iyi, havuzlar ve spor salonu beş yıldız, temizlik iyi ama sürekli hatırlatmak lazım temizlik istiyorum bugün diye , odaya günlük gelmesi gereken bir takım çay kahve bardak gibi ihtiyaçların söylenmeden her gün yenilenmesi daha iyi olabilirdi.
2021년 7월에 5박 숙박함
답변 제공: Guest Experience Specialist 님, 2021년 8월 7일
Dear Guest, Greetings from Hyatt Regency Baku. We appreciate the valuable feedback that you have provided the hotel and delighted that you have enjoyed your stay with us and have carried back pleasant memories of our hotel and the services on offer. Due to Covid-19 our cleaning team providing service every three days however upon guest request we can do it for you at any time. We hope that we are given the opportunity to welcome you back to the hotel in the near future. Sincerely, Ilkin Huseynzada Guest Experience Specialist

10/10 - 훌륭해요

Dmitry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Останавливался в этом отеле, на пять ночей.Номер брал с видом на бассейн.Номер большой и комфортный.С большим TV,с диагональю 55 .Также есть кофемашина. Не понравилось, что за всё время проживания, дали один раз одноразовую зубную детку.Не бритвенных станков, не ушных палочек, нет от слова совсем.Просто не серьезно, для отеля такого уровня.Бассейн на улице, просто супер.Есть бар у бассейна.Staff приносит напитки и еду, прямо на шезлонге.Рядом с отелем, есть куча ресторанов и магазинов.Такси до аэропорта 14 манат(Uber).До набережной, пешком сорок минут.На такси 3-5 манат..Интернет в отеле отличный.Соотношение цена- качество 5+.
2021년 6월에 5박 숙박함
답변 제공: Ilkin Huseynzada Guest Experience Specialist 님, 2021년 7월 22일
Уважаемая Dmitry , Разрешите поблагодарить Вас за то, что выбрали отель « Хаятт Ридженси Баку » и поделились таким замечательным обзором. Мы рады, что сделали все для Вашего удовлетворения, и Вам понравилась Ваша поездка в Баку. Мы стремимся поддерживать высокие стандарты обслуживания клиентов и действительно рады тому, что наши услуги пришлись Вам по душе. Хотели бы отметить что из за Covid-19, а так же для вашей же безопасности мы приносим зубную щетку,ушные палочки только при запросе. Мы будем рады снова поприветствовать Вас в нашем отеле. С уважением, Илькин Гусейн-заде Специалист по работе с гостями

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 6월에 7박 숙박함
답변 제공: Ilkin Huseynzada Guest Experience Specialist 님, 2021년 7월 6일
Dear Guest, Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. We would be grateful if you could take a few moments from your busy schedule to share any detail that will assist us to understand your sentiments better to then implement urgent and required course correction. Thanking you again for being our guest at the hotel and the entire team joins me in looking forward to the pleasure of welcoming you back amongst us some time soon. Sincerely, Ilkin Huseynzada Guest Experience Specialist

10/10 - 훌륭해요

Amanda

2021년 6월에 3박 숙박함
답변 제공: Ilkin Huseynzada Guest Experience Specialist 님, 2021년 6월 9일
Dear Amanda, Thank you for taking time to review Hyatt Regency Baku. I am excited to learn that you had a pleasant stay with us. We are looking forward to welcoming you back at our hotel soon! Warm regards, Ilkin Huseynzada Guest Experience Specialist

10/10 - 훌륭해요

SALIM

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 4박 숙박함
답변 제공: Hyatt Regency Baku 님, 2021년 6월 2일
Dear Salim, Thank you very much for staying with us and for taking time to share your feedback. It was a pleasure to have you as our guest. I hope to welcome you back very soon. With best regards, Ilkin Huseynzada Guest Experience Specialist

6/10 - 괜찮아요

실제 이용하신 고객

2020년 11월에 6박 숙박함

2/10 - 너무 별로예요

Irina 님, New York

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This Hyatt is not five stars. The place is old and needs renovation . When you taking a shower the mold is coming out everywhere. I felt discussing staying there with my friends. I do not recommend this property.
2020년 3월에 4박 숙박함
답변 제공: Hyatt Regency Baku 님, 2020년 3월 11일
Dear Guest, Greetings from Hyatt Regency Baku and thank you for being our guest on your recent travel to Baku, Azerbaijan. Thank you so much for sharing your thoughts on your recent stay with us. We are sorry to hear that faced with some inconveniences.Our goal is to ensure that every guest leaves with a positive experience and we clearly failed during your time with us. We know that there are many hotel choices in Baku, and we do hope that you will give us the chance to demonstrate our standard level of service on your next visit to the city. Best Regards, Ilkin Huseynzada Guest Experience Specialist

10/10 - 훌륭해요

Shu

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Hyatt Regency Baku 님, 2020년 2월 28일
Dear Guest, We would like to thank you for taking the time to share your experiences at Hyatt Regency Baku. It's a great pleasure to learn that you enjoyed your time with us and that everything was to your satisfaction. We are looking forward to welcoming you back at Hyatt Regency Baku. Most sincerely, Ilkin Huseynzada Guest Experience Specialist

10/10 - 훌륭해요

IMRAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent !
Amazing stay! Property is at very good location and it’s so clean and comfortable the very best thing is the staff behavior they are so friendly and helpful especially Ogtay and Kamran they were very kind and helpful my best stay in Baku so far!
2020년 1월에 2박 숙박함
답변 제공: Hyatt Regency Baku 님, 2020년 1월 13일
Dear Imran, Thank you for sharing your lovely feedback about your recent stay with us. We are delighted to read that you particularly appreciated every aspect of our property, including the location, room cleanliness and staff care. We truly hope to welcoming you back again in the nearest future. Best regards, Ilkin Huseynzada Guest Experience Specialist

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
清掃が少し雑なところがあったが、施設は良い。 調度品ももう少しグレードアップしても良いのでは? サービスは申し分なし。
2019년 12월에 3박 숙박함
답변 제공: Guest Experience Specialist 님, 2020년 2월 7일
Dear Guest, Greetings from Hyatt Regency Baku! Thank you for choosing our property on your recent travel to the city and for taking time to share feedback. We delighted to learn that you liked our service, I also took notes about your comment in regards with room cleaning. Rest assured we will share your thoughts with our Leadership team in order to enhance our service for our guests. Looking forward to seeing you in nearest future. Regards, Ilkin Huseynzada Guest Experience Specialist

10/10 - 훌륭해요

NAWAF

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing stay.I really enjoyed my stay.
2019년 12월에 1박 숙박함
답변 제공: Hyatt Regency Baku 님, 2020년 1월 7일
Dear Nawaf, Thank you very much for staying with us and for taking time to share your feedback. It was a pleasure to have you as our guest. I hope to welcome you back very soon. With best regards, Ilkin Huseynzada Guest Experience Specialist

8/10 - 좋아요

Abdulaziz

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It very great comfort hotel good services and great location
2019년 11월에 1박 숙박함
답변 제공: Hyatt Regency Baku 님, 2019년 12월 14일
Dear Guest, Greetings from Hyatt Regency Baku and thank you for taking the time to complete an online review regarding your experience at the Hyatt Regency Baku. Our intention is to make all our guests stay a memorable one and we are thrilled to learn that you were well looked after during your stay. We hope that we are given the opportunity to welcome you back to the hotel in the near future. Yours Sincerely, Ilkin Huseynzada Guest Experience Specialist

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best hotels I have visited! Everything was great. The staff is great!
2019년 11월에 4박 숙박함
답변 제공: Hyatt Regency Baku 님, 2019년 12월 14일
Dear Guest, We appreciate the valuable feedback that you have provided the hotel. As a five star Hotel we pride ourselves on the service we deliver and I am pleased to learn that your experience reflects the high standards that we strive to achieve. We hope that we are given the opportunity to welcome you back to the hotel in the near future. Yours Sincerely, Ilkin Huseynzada Guest Experience Specialist

6/10 - 괜찮아요

Muharrem

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 11월에 1박 숙박함
답변 제공: Hyatt Regency Baku 님, 2019년 12월 14일
Dear Guest, Thank you for staying with us at Hyatt Regency Baku and for leaving your review. I am saddened to read that you were disappointed with your stay. I hope that you can understand that this is certainly not the service we strive to provide and hope that you would be willing to stay with us again, so that we may provide you with a much better experience. I hope to welcome you back to the Hyatt Regency Baku in the future. Kind regards, Ilkin Huseynzada Guest Experience Specialist

4/10 - 별로예요

Abeer

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had stayed in many hotels in Baku however this hotel is not up to the standard AC not functional properly NO wifi over priced compared with the same level hotel. Not recommend To stay... Thank You
2019년 11월에 2박 숙박함
답변 제공: Hyatt Regency Baku 님, 2019년 12월 14일
Dear Guest, Thank you for sharing your valued feedback about your past stay with us. I am saddened to read that you were disappointed with your stay. In regards of the internet connection, we will definitely work on your suggestion in order to increase its speed even more in our guests' rooms and in all public areas. We hope to welcoming you back again soon. Best regards, Ilkin Huseynzada Guest Experience Specialist

8/10 - 좋아요

Ali

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함
답변 제공: Hyatt Regency Baku 님, 2019년 12월 14일
Dear Guest, Thank you very much for staying with us and for taking time to share your feedback. It was a pleasure to have you as our guest. I hope to welcome you back very soon. With best regards, Ilkin Huseynzada Guest Experience Specialist

6/10 - 괜찮아요

yehiel

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2019년 10월에 5박 숙박함
답변 제공: Hyatt Regency Baku 님, 2019년 12월 14일
Dear Guest, Thank you very much for staying with us and for taking time to share your feedback. It was a pleasure to have you as our guest. I hope to welcome you back very soon. With best regards, Ilkin Huseynzada Guest Experience Specialist

10/10 - 훌륭해요

bekir murat

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mükemmel
Mükemmel
2019년 10월에 4박 숙박함
답변 제공: Hyatt Regency Baku 님, 2019년 10월 28일
Değerli Misafirimiz Bekir Murat, Otelimizle ilgili güzel yorumunuz için teşekkür ederiz. Konaklamanızdan memnun kaldığınıza sevindik. En kısa zamanda sizi Hyatt Regency Baku otelimizde tekrar misafir etmekten mutluluk duyarız. Saygılarımızla, Ilkin Huseynzada Misafir İlişkileri Sorumlusu

8/10 - 좋아요

UFUK

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함
답변 제공: Hyatt Regency Baku 님, 2019년 10월 8일
Dear Guest, Thank you for staying with us at Hyatt Regency Baku. I am excited to learn that you had a pleasant stay with us.. We are looking forward to welcoming you back at our hotel soon! Warm regards, Ilkin Huseynzada Guest Experience Specialist Hyatt Regency Baku Ilkin.huseynzada@hyatt.com +994124901234

8/10 - 좋아요

Reza

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 4박 숙박함
답변 제공: Hyatt Regency Baku 님, 2019년 10월 8일
Dear Guest, Thank you for staying with us at Hyatt Regency Baku. I am excited to learn that you had a pleasant stay with us.. We are looking forward to welcoming you back at our hotel soon! Warm regards, Ilkin Huseynzada Guest Experience Specialist Hyatt Regency Baku Ilkin.huseynzada@hyatt.com +994124901234

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i like the dedicated services of Narmin during breakfast...she is so caring ..receptionist staff is too good and polite ...excellent
2019년 9월에 3박 숙박함
답변 제공: Rashad Niyazov Guest Experience Manager 님, 2019년 9월 19일
Thank you very much for your review of our hotel. We are very pleased your stay was enjoyable and hope to have you back with us soon again Best Regards

6/10 - 괜찮아요

Alan

별로예요: 직원 및 서비스
Izuzetno precijenjen hotel
Problemi već kod prijave, Sobe nisu bile pripremljene niti u 14 sati, unaprijed je traženo plaćanje boravišne pristojbe, ali ne možete odmah dobiti i račun. Internetska veza nikakva ili vrlo vrlo slaba sve vrijeme boravka. Posluga spora. Zatvoreni bazen radio 1 od 4 dana boravka. Sve u svemu vrlo neprofesionalno i nikako za 4*, a kamoli 5*.
2019년 9월에 4박 숙박함
답변 제공: Rashad Niyazov Guest Experience Manager 님, 2019년 9월 19일
Thank you very much for your review of our hotel. We have well noted your comments and guidance on some issues experienced. Your Feedback is shared with our teams to learn and further improve our guest experience. We hope to be able to welcome you back with a much improved stay. Best Regards,

10/10 - 훌륭해요

Mutaz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 7박 숙박함
답변 제공: Rashad Niyazov Guest Experience Manager 님, 2019년 9월 19일
Thank you very much for your review of our hotel. We are very pleased your stay was enjoyable and hope to have you back with us soon again! Best Regards,

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Alles war in Ordnung, abgesehen von der Service Personal im Empfang und im Restaurant. Diese o.g. Bereichen waren sehr schlecht und inkompotent.
2019년 9월에 7박 숙박함
답변 제공: Rashad Niyazov Guest Experience Manager 님, 2019년 9월 11일
Thank you very much for your review of our hotel. We have well noted your comments and guidance on some issues experienced. Your Feedback is shared with our teams to learn and further improve our guest experience. We hope to be able to welcome you back with a much improved stay. Best Regards

10/10 - 훌륭해요

Abdullah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 7박 숙박함
답변 제공: Rashad Niyazov Guest Experience Manager 님, 2019년 8월 26일
Thank you very much for your review of our hotel. We are very pleased your stay was enjoyable and hope to have you back with us soon again! Best Regards