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아르토텔 산투르 발리 여행 후기

4 out of 5
아르토텔 산투르 발리
Jl. Kusuma Sari No.1, Sanur, Denpasar, Bali

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 446개 이용 후기 중 253개" "
평점 8 - 좋아요. 446개 이용 후기 중 144개" "
평점 6 - 괜찮아요. 446개 이용 후기 중 31개" "
평점 4 - 별로예요. 446개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 446개 이용 후기 중 9개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Taehan

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Never again
I will never recommend this hotel to my friends even avoid this hotel.
2019년 12월에 2박 숙박함
답변 제공: Goya A. Mahmud 님, 2020년 1월 23일
Dear Taehan, Thanks for staying with us recently and am eager to find out more regarding your comments since we did not receive any notice of your dissatisfaction whilst in-house. I apologize if we let you know down on this occasion and do hope to hear from you so can address your concerns. Sincerely,

2/10 - 너무 별로예요

JEEWON

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Worst Hotel..
방음이 전혀 되지 않음 어떤 사람 생일 파티한다고 파티 전날 쪽지와 귀마개를 방에 놓고 갔는데, 생일파티 당일에 너무 시끄러웠다. 사람들 목소리 하나하나 다들리고 비명소리, 뛰는 소리, 노래소리 등등 리셉션에 너무 시끄럽다고 하자 이미 쪽지로 알려 줬으니 밤 10시까지 참으라고 하면서 귀마개를 한 개 더 가져다 줬다.. 쉬러 온 호텔에서 너무 시끄러워서 쉴 수 가 없다. 정말 최악의 호텔이다
2019년 7월에 6박 숙박함
답변 제공: Goya A. Mahmud 님, 2019년 8월 1일
Dear Jeewon, Thank you for sharing a review following to your stay in Artotel Sanur. Nevertheless, it is regretful to read that you encountered noise issue. Allow me to assure that the typical of atrium building like ours made the sound go everywhere easily even though we manage to keep it as low as possible. However, your feedback is extremely valuable to us, as we strive to improve with each and every stay. Once again, many thanks for your feedback and I really appreciate your time to do so. I am very sorry that we were not able to meet your expectations. We Heart You

8/10 - 좋아요

Bora

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
새롭게 떠오르는 호텔.
사누르 남쪽에 위치한 작은 호텔로, 청결하고 모던하면, 팝아트적인 객실이 인상적이었습니다. 벽 장식은 종이에 인쇄된 그림을 오려서 꼴라쥬를 하였고, 노출콘크리트 벽을 그대로 노출하여 현대적인 감각을 구현하였습니다. 화장실은 검은색 대리석으로 마감하였고, 보기보다 넓은 공간이 인상적이었습니다. 1층 객실의 뒷편은 아주 작은 정원이 있는데, 크기에 비하여 큰 안락함을 느끼게 해줍니다. 조식도 만족할 만한 수준입니다. 어떤분은 발리에서 가장 맛있게 먹은 조식이라고도 하지만, 개인적인 생각으로는 그정도까지는 아닌것 같습니다만, 그래도 만족스러울 만한 수준입니다. 사누르 남쪽에 위치하여, 주변 분위기는 한적합니다. 맛있는 식당들이 주변에 위치하고 있어, 멋진 저녁식사를 즐기기에 아주 좋은 위치입니다.
2019년 2월에 2박 숙박함
답변 제공: Tiya 님, 2019년 3월 12일
Dear Bora, Thank you for sharing your very positive experience! It is with a great pleasure to read how much you have enjoyed your day with us and surely your positive impression will be shared with the entire team to continuously deliver our exceptional service. The entire team is looking very much forward to welcoming you back in the not too distant future. We Heart You Goya A. Mahmud General Manager

10/10 - 훌륭해요

HO JIN

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
쵝오~~
나름 최적의 숙박 장소입니다.
2018년 12월에 3박 숙박함
답변 제공: Goya A Mahmud 님, 2019년 1월 15일
Dear Guest, Thank you for reviewing us and look forward for your prompt reply. We Heart You, Goya A Mahmud General Manager

10/10 - 훌륭해요

SOOKYUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
비치와도 가깝고 깨끗하고 현대적인 객실과 욕실이 마음에 쏙 들었어요~ 직원분들도 다들 너무너무 친절하셨고 조식도, 룸서비스도 맛있었어요~~

10/10 - 훌륭해요

YONGJUN

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Comfortable and Cozy hotel with reasonable price.5-10 mins walk to beach. But it's bit far from town in Sanur. But, overall very nice. Will consider againg if we go Sanur next time.

10/10 - 훌륭해요

Elaine

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

yukitoshi

2024년 2월에 1박 숙박함
답변 제공: Dayu 님, 2024년 3월 28일
Dear Yukitoshi,Thank you for reviewing us and looking forward for your future visit.We Heart You,Dayu

8/10 - 좋아요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Nice hotel close to beach and easy walk to bars and restaurants. Good breakfast. Pool was nice but no shade as staff insisted umbrellas were taken down even with no wind. Lots of effort to nake the hotel arty but jot enough making it practical
2024년 1월에 2박 숙박함
답변 제공: Guest Experience Manager 님, 2024년 1월 29일
Dear Mike,Please allow us to thank you for your feedback and apologize for the disappointment you faced during your stay with us. Rest assured that we have investigated and discussed your comments with the entire team.We HeART You,

10/10 - 훌륭해요

Duncan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Welcome to Bali
Very relaxing 2night stay. Perfect location, very clean & Extremely attentative staff. Only adverse comment would be lack of usb/usc ports in the room. Very enjoyable stay
2024년 1월에 2박 숙박함
답변 제공: Guest Experience Manager 님, 2024년 1월 26일
Dear Duncan,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 - 훌륭해요

Michael 님, Randwick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Artotel, Sanur Bali hotel is literally a work of art. The staff were helpful and friendly. The dine in options and food quality meant we didn't didn't venture out for meals. The room was large, spacious and super clean. The hotel is not on Sanur beach which is a 3 minute walk away at the end of the street. If you can live without ocean views from your room, this hotel is the place to stay.
2023년 12월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2024년 1월 16일
Dear Michael,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel has the BEST customer service I've ever seen. Everyone is so polite and willing to help if you have a question. The infinity pool on the roof has the best view. Great breakfast options. 3 minutes away from Sanur Beach. I HIGHLY recommend this hotel for your stay in Bali.
2023년 12월에 9박 숙박함
답변 제공: Guest Experience Manager 님, 2024년 1월 9일
Dear Daniel,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 - 훌륭해요

Joy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 7박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 12월 5일
Dear Joy,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 - 훌륭해요

Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have only stayed one night but the experience has been wonderful. The staff have been the most helpful & welcoming. Would definitely stay here again.
2023년 11월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 11월 30일
Dear Victoria,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

8/10 - 좋아요

Andrew

가족 여행
좋아요: 편의 시설/서비스
We enjoyed our stay. The staff are very attentive.
2023년 11월에 5박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 11월 20일
Dear Andrew,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

8/10 - 좋아요

Jort

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Prima lokatie, goede kamers. Wel beetje veel lawaai van buiten maar dat hoofd bij de omgeving. Loopafstand van strand en heerlijk rustig zwembad en terras op het dak.
2023년 11월에 4박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 11월 6일
DearJort,Thank you very much for staying with us and for taking the time to write detailed feedback. We all look forward to serving you again; so we can provide a better experience.We HeART You,

10/10 - 훌륭해요

SHU WEN

2023년 10월에 2박 숙박함
답변 제공: Dayu 님, 2023년 10월 25일
Dear Shuw Wen,Thank you for reviewing us and look forward for your future visit.We Heart You,

10/10 - 훌륭해요

Britta

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay!
2023년 9월에 2박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 10월 10일
Dear Britta,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 - 훌륭해요

Sven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super Hotel kann man nur empfehlen.
2023년 10월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 10월 10일
Dear Sven,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 - 훌륭해요

Sven

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super schönes Hotel, gute Lage.
2023년 9월에 14박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 10월 9일
Dear Sven,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 - 훌륭해요

ilene p

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent choice in Bali
This was our 3 rd stay at Artotel in 6 years. Fabulous as always. Great location to boardwalk and delicious gelato a few steps away.
2023년 9월에 4박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 9월 25일
Dear Ilene P,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 - 훌륭해요

Mahomed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location and staff excellent. Great breakfast
2023년 9월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 9월 25일
Dear Mahomed,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel in Sanur
Fabulous stay. Clean, well appointed spacious rooms and friendly staff
2023년 8월에 2박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 9월 5일
Dear Anonymous,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 - 훌륭해요

Darrell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were nice and had plenty of power and lighting
2023년 8월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 9월 4일
Dear Darrell,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 - 훌륭해요

Mark

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff could not do enough for us, they where always friendly and always seemed to be cleaning the hotel. Was noisy with doors closing through our the night waking myself and baby, maybe some rubber stoppers be fitted to prevent this.
2023년 8월에 7박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 8월 21일
Dear Mark,Thank you for sharing a review following your stay in Artotel Sanur.Nevertheless, it is regretful to read that you encountered a noise issue. your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope there will be another opportunity to welcome you back.We HeART You,

10/10 - 훌륭해요

Ilknur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a good hotel, nice breakfast, good design, good size, close to shops and restaurants. I can stay again
2023년 8월에 3박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 8월 21일
Dear Ilknur,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Funky Hotel
Brilliant placed close to the beach, brilliant design and we loved the building. Rooms have great Artwork and are really funky. Breakfast is buffet with a great offering of options, staff are so lovely and caring. We had massages in the Hotel, they were excellent and it’s a beautiful room and girls were fantastic. A must!!!! We stayed 4 nights and would recommend staying there. Lots too restaurants close and beach is a fun place to visit.
Foyer
Beach Beers
Rooftop views
Room Art
2023년 8월에 5박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 8월 14일
Dear Mark,Thank you for reviewing our property, it makes our job worthwhile. Your great appreciation has been to all the team, we looking forward of your return.We HeART You,

8/10 - 좋아요

ETSUKO

2023년 8월에 2박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 9월 4일
Dear Etsuko,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 - 훌륭해요

Allan Haugstrup

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 16박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 8월 14일
Dear Allan,Thank you for reviewing our property, we looking forward for your return.We HeART You,

6/10 - 괜찮아요

Chiara

좋아요: 청결 상태, 직원 및 서비스
2023년 5월에 2박 숙박함
답변 제공: Dayu 님, 2023년 8월 11일
Dear Chiara,Thank you for reviewing us and hope we can hear in details should there is any unpleasant experience during your stay.We Heart You,Dayu

10/10 - 훌륭해요

Loes 님, Nieuwkoop

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 7월 31일
Dear Loes,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 - 훌륭해요

Pamela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, modern, professional, extremely friendly and nothing was too much trouble
2023년 7월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 7월 6일
Dear Pamela,I will certainly share your great review and highlight it with the entire team as I am sure it will further add additional motivation to each and every one of us in our daily efforts of creating memorable experiences for all our guests.I look forward to welcoming you back in the near future for another memorable holiday and vacation here with us at Artotel Sanur.We HeART You,

10/10 - 훌륭해요

Toni

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mooi hotel met super vriendelijk personeel. Heel veel keuze bij het ontbijt. Alles wat je er kan eten en drinken smaakt fantastisch en wordt met een glimlach geserveerd. Zeker voor herhaling vatbaar.
2023년 5월에 14박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 5월 31일
Dear Toni,Thank you for sharing such a lovely and extremely comprehensive review. We are delighted to have met your expectations overall and I was really pleased to read that you enjoyed your most recent visit. We all look forward to having you back with us.We HeART You,

10/10 - 훌륭해요

Rajee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent stay. Room was large and the bed/pillows were super comfortable. Best sleep in a long time. Short walk to beach, restaurants and bars. Service was friendly and quick. Breakfast was good with a variety of food to choose from. Lovely to sit at breakfast and watch the world go by. Good internet connection for working while on holiday.
2023년 5월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 5월 25일
Dear Rajee,It’s heartwarming to read that you were impressed with our experience that was served with genuine hospitality. We are all looking forward to being able to welcome you back for another exceptional experience in the near future.We HeART You,

10/10 - 훌륭해요

Nicole

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Having a coffee pod machine in the rooms was fantastic, comfy beds, great location, cool pool, beautiful people to help you at breakfast
2023년 5월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 5월 19일
Dear Nicole,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 - 훌륭해요

Matilda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dröm
Det var fantastiskt! Rent och trevligt och snyggt. Är så himla nöjd. Överträffade mina förväntningar. Personalen var underbar. Åk dit! Två minuter till stranden.
2023년 4월에 3박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 4월 28일
Dear Matilda,We were delighted that you enjoyed your stay with us and that you were particularly pleased with our property. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments.Thank you once again for your valuable feedback. We HeART You,

10/10 - 훌륭해요

Dorthe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Korrekt beskrivelse og anprisninger
Et godt hotel hvor gæsten modtager en stor venlighed og en udsøgt service fra alle ansatte på hotellet. Gode værelser med et dejligt badeværelse. Fint og varieret morgenbuffet. Poolen var ikke stor, og der er for få solsenge. Men heldigvis ligger stranden kun 5 min væk fra hotellet.
2023년 3월에 5박 숙박함
답변 제공: Dayu 님, 2023년 4월 13일
Dear Dorthe,Thank you for reviewing us and look forward for your future visit.We Heart You,

10/10 - 훌륭해요

Caroline

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property. Lush with greenery. Beautiful breakfast area and nice breakfast. Stayed one night but can see it’s within walking distance to many nice shops and modern looking restaurants. Did not like that you can hear children, footsteps, work, trucks at night. Earplugs help.
2023년 4월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 4월 10일
Dear Caroline,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

8/10 - 좋아요

Afra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr cooles Design, freundliches und hilfsbereites Personal, gute Lage.
2023년 3월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 4월 3일
Dear Afra,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Flot hotel, perfekt service, venlig, hjælpsom og smilende personale
2023년 3월에 7박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 3월 30일
Dear Anonymous,Thank you for sharing your comment during your stay with us. We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 - 훌륭해요

YUKARI

2023년 2월에 2박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 2월 20일
Dear Yukari,Thank you for reviewing our property, we looking forward of your return.We HeART You,

10/10 - 훌륭해요

Ming Long

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I totally LOVED this place. It's artsy fartsy, everything is clean, the people and staff there speaks great english, super attentive and is great. Although the spa may not have as a super high class vibe as certain places, our consultant was Koh Ming (unsure how to spell), and was really good! Had a discound as an expedia member and I'm so glad we came here while our friends went to Glo Sanur for massage and was disappointed there. The food was also awesome, we wondered why we even went to other parts of Bali to eat local food.
2023년 1월에 2박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 2월 14일
Dear Ming Long,I will certainly share your great review and highlight it with the entire team as I am sure it will further add additional motivation to each and everyones of us in our daily efforts of creating memorable experiences for all our guests.I look forward to welcoming you back in the near future for another memorable holiday and vacation here with us at Artotel Sanur.We HeART You,

10/10 - 훌륭해요

YUMI

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
従業員の方が皆さん笑顔で気持ち良かったです。朝食が美味しかったです！
2023년 2월에 6박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 2월 13일
Dear Yumi,Thank you for sharing your experience, we looking forward to your return.We HeART You,

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: Dayu 님, 2023년 1월 25일
Dear Guest,Thank you for reviewing us and look forward for your future visit.We Heart You,Dayu

8/10 - 좋아요

Lothar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the location and the place is very clean with a very friendly staff, wifi very good, breakfast ok. I like the pool but the area around the pool needs to be completely updated. There is no or very little shade. the whole area around the pool should be covered with what the Australian call "SHADE CLOTH". At present no matter what you will get sunburn. I think someone should pass that on to the Hotels Management. In general everything else is ok. Regards L. E. Trader
2023년 1월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 1월 24일
Dear Lothar,Thank you very much for staying with us and for taking the time to write detailed feedback.However, your feedback is extremely valuable to us, as we strive to improve with each and every stay and we hope there will be another opportunity to welcome you back.We HeART You,

8/10 - 좋아요

Silke

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nachdem wir ein Upgrade hatten, bekamen wir das größte Zimmer...sehr schön....Bad mit Dusche und Wanne...kleines Ankleidezimmer...für 3 Personen perfekt...auch einen kleinen Balkon gab es...Frühstück war im Vergleich zu den anderen 4 Hotels, Die wir bereits besucht haben, kleiner, aber völlig ok und Alles, Was wir probiert haben, ausser, dass Es nicht gewürzt war, lecker... Das Servicesystem habe ich auch nach 8 Tagen nicht verstanden. Die Tische sind recht klein und mit 3 Personen schnell voll....wenn dann nicht abgeräumt wird, ist Das etwas schlecht...an Kaffeespezialitäten konnte man sich wirklich Alles bestellen, wobei es dort oft zu Missverständnissen kam und je nach Aufkommen kam der Cappuccino, wenn man schon die Hälfte seines Frühstückes genossen hatte....war Alles etwas unorganisiert...aber man ist ja im Urlaub...es gab keine Pancakes...mein Mann, er ist Indobesier hat gefragt, ob unser Sohn Welche haben könnte...ab dem darauffolgenden Tag bekam er immer seine Pancakes und richtig lecker... Infinitypool top...dort war der Service sehr aufmerksam... Die Sauberkeit, vor allem im Restaurantbereich war wirklich toll....es wurde ununterbrochen gefegt...Das die Tische mit einem einzigen Lappen abgeputzt werden, daran haben wir uns nach 6 Wochen gewöhnt...Mein Mann nennt ihn schon den "Attentatlapen"...zum Strand hatten wir nicht weit...Alles in Allem ein sehr schöner Aufenthalt in einem modernen, mal etwas anderem Hotel....
답변 제공: Dayu 님, 2023년 1월 9일
Dear Silke,Thank you for sharing your review and express your experiences during your stay. Sorry if we unable to meet your expectation in several points, however we trully take noted this as our improvement.Hope we can have a chance to welcoming you back in the future.We Heart You,Dayu

8/10 - 좋아요

Joshua

연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is in a great location for Sanur, easy walking distance to dining, beach, and shopping. Hotel was very clean and nice rooms, however the one thing it could improve on was the timeliness of service. Whether it be serving food, serving coffee, checking rooms on checkout, they all were just very slow and sometimes forgotten after asking multiple times at breakfast. The evening service was better but the morning services need to improve. Overall though, that wouldn’t stop me from staying again as all staff are very friendly and the hotel itself was very nice.
답변 제공: Ade 님, 2023년 1월 6일
Dear Joshua,Thank you for also sharing your feedback points and preferences as well as rest assured that each point will be shared with the respective departments and teams in order to always further elevate all future experiences.We all look forward to serving you again, so we can provide a better experience.

10/10 - 훌륭해요

Celeste

8/10 - 좋아요

Rikki

2022년 12월에 2박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 11월 7일
Dear Rikki,Thank you for sharing rating for us, we looking forward of your return.We HeART You,

10/10 - 훌륭해요

Lucie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent location
Lovely hotel, great staff. Our room, a studio 30 was a reasonable size for 2 people. We had a great bathroom and a small balcony. The common areas are gorgeous, beautifully decorated. The pool is lovely and as it is on the rooftop, it gets quite hot in the middle of the day. We were told it gets too windy to put up and shade or umbrellas. There is a tiny area in the shade if you get there early. It’s a great space for a sunset swim. Breakfast was extensive and the freshly cooked egg station was lovely. The hotel is well located, just a few minutes walk to the beach. Happy to recommend.
2022년 10월에 5박 숙박함
답변 제공: Guest Experience Manager 님, 2023년 1월 16일
Dear Lucie,Thank you so much for sharing your amazing experience! I’m truly delighted to hear how much you enjoyed your stay with us. We strive to build a "home away from home" for our guests and we truly delighted you received a taste of this experience during your stay. Nothing pleases us more than to know your visit was memorable.Once again thank you and please let us know if you need anything. We’re all looking forward to welcoming you back again soon.We HeART You,