Dear Anonymous, Thank you for your feedback Warm regards, Hari Saputra Front Office Manager

Dear Suzy, Thank you for your positive feedback during your stay at Fontana Hotel Bali Warm regards, Hari Saputra Front Office Manager

Dear Mr/s. NR, Thank you for taking time to rate us and for the review of our hotel. Hope to see you again very soon. Sincerely, I Wayan Karta General Manager

Dear Anonymous, Thank you for your time to share your positive feed back during your stay at Fontana Hotel Bali. Warm Regards, Fontana Hotel Bali

고객님께, 저희 호텔에 대해 좋은 평가를 해주셔서 감사합니다. 머무시는 동안 즐거운 시간이 되셨다니 저희도 기쁘게 생각하며, 조만간 다시 뵐 수 있기를 바랍니다. 감사합니다. I Wayan Karta 제너럴 매니저

고객님께, 저희 호텔에 대해 좋은 평가를 해주셔서 감사합니다. 머무시는 동안 즐거운 시간이 되셨다니 저희도 기쁘게 생각하며, 조만간 다시 뵐 수 있기를 바랍니다. 감사합니다. 제너럴 매니저

Dear Guest, Thank you for taking time to submit your feedback. Hope to see you again in Fontana Hotel Bali, a PHM Collection. Sincerely, I Wayan Karta General Manager

Dear Guest, Thank you for your valuable feedback and for rating us on Expedia.com. We appreciate your kind words and positive feedback. It is our main priority to provide excellent service to all of our guests. We are pleased to learn that you have enjoyed the facilities and service we have provided. We look forward to welcome you back to our hotel on your next visit to this paradise island. With best regards, Julita Chandra General Manager

Dear Guest, Thank you for your valuable feedback and for rating us on Hotels.com. We appreciate your kind words and positive feedback. It is our main priority to provide excellent service to all of our guests. We are pleased to learn that you have enjoyed the facilities and service we have provided. We will share the good comments to our staff to make sure they know that their incredible hard work does not go unnoticed. We look forward to welcome you back to our hotel on your next visit to this paradise island. With best regards, Julita Chandra General Manager

Dear Guest, Thank you for your valuable feedback and for taking the time to post comments of your stay experience with us. We are happy to learn that you enjoyed your overall stay. We look forward to the pleasure of welcoming you back. With best regards, Julita Chandra General Manager

Dear Yuri, Thank you for your valuable feedback and for taking the time to post comments of your experience with us. We are happy to learn that you like the buffet breakfast and interiors. For your information, the interiors were designed by Nobuyuki Narabayashi, formerly with Super Potato Tokyo. In closing, I would like to thank you for choosing Fontana Hotel Bali. We look forward to welcoming you back on your next visit to this paradise island. With warm regards, Julita Chandra General Manager

Dear Guest, Thank you for choosing Fontana Hotel Bali for your New Year holiday. Thank you also for taking the time to share some highlights of your stay on TripAdvisor. We have taken note your feedback about the bad smell from the toilet in the room. We will look at it and fix it. In regards to the no room make-up on January 2, our record shows the room placed DND sign. Nevertheless, we regret this has marred your experience. Further about coffee and tea during breakfast, it is free-flow. We are sorry that this was not clearly informed to you. Total guest satisfaction is our utmost priority and it is thanks to your feedback and comments that we are able to maintain and further improve the standards. We look forward to welcoming you back on your next visit to this paradise island. With kind regards, Julita Chandra

Dear Mr/ Ms. Gary, Sunny Greetings from Fontana Hotel Bali, Thank you so much for your very kind review towards us. On behalf of Fontana Hotel Bali, i am delightful to know that you enjoyed your stay. Hopefully will see you back here with us again on your next trip to Bali. Best regards, Dina Indah

Dear Ms. An Phuong,Thank you for sharing your detailed feedback. We're glad to hear you found our staff responsive and enjoyed the comfy bed, breakfast, and the kindness of our cleaning staff. We appreciate your suggestions for improvement, including the view from the room, additional sockets, and more amenities for family rooms. We'll definitely consider these points for future enhancements. Thank you for staying with us, and we hope to welcome you back soon.Sincerely,I Wayan KartaGeneral Manager

Dear Mr. Faisal,Thank you for choosing The 1O1 Bali Fontana Seminyak and for sharing your feedback. We appreciate you taking the time to provide valuable information.We are concerned to hear about your suggestion to avoid going outside after 10 pm. The safety and well-being of our guests are our top priorities. We would like to assure you that we take security measures seriously. However, we understand that perceptions of safety can vary, and we would like to learn more about your specific concerns.If you could provide additional details or suggestions on how we can enhance the safety and security of our guests, we would greatly appreciate it. Your feedback is essential for us to continually improve our services.Please feel free to contact our guest relations team directly or respond to this message with more information. We value your input and look forward to addressing any issues you may have.Thank you for choosing The 1O1 Bali Fontana Seminyak. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay.Sincerely,I Wayan KartaGeneral Manager

Dear Ms. Hennie,Thank you for taking the time to leave a 5-star rating. We are delighted to hear that you had a positive experience during your stay. Your support is greatly appreciated.If there are specific aspects of your stay that you particularly enjoyed or if there's anything we can do to make your future visits even better, please feel free to share your thoughts with us.We look forward to welcoming you back for another wonderful stay in the future.Sincerely,I Wayan KartaGeneral Manager

Dear Mr. Masahiro,Thank you for being a loyal guest for the past 8 years. We truly appreciate your continued support and trust in our hotel. It's wonderful to hear about your long-term association with us.We're glad that you find our location more suitable for your needs. If there's anything specific you appreciate about your stays with us or if there are areas where we can further enhance your experience, please feel free to share your thoughts.Once again, thank you for choosing our hotel, and we look forward to serving you for many more years to come.Sincerely,I Wayan KartaGeneral Manager

Dear Mr. Claudio,Thank you for your succinct yet positive feedback! We're thrilled to know that you found our place to be great. If there's anything specific you enjoyed during your visit or if there are ways we can further enhance your experience, please don't hesitate to let us know.We appreciate your support and hope to welcome you back to our great place in the future.Sincerely,I Wayan KartaGeneral Manager

Dear Mr. Michael,Thank you for your kind words! We're delighted to hear that you found our hotel affordable and enjoyed the excellent service provided by our staff. Your satisfaction is our priority, and we're here to ensure you have a memorable stay. If you have any more feedback or if there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back at The 1O1 Bali Fontana Seminyak.Sincerely,I Wayan KartaGeneral Manager

Dear Guest,Thank you for taking the time to rate our hotel! We appreciate your feedback and hope you had an enjoyable stay at The 1O1 Bali Fontana Seminyak. If you have any suggestions or comments to make your next stay even better, please feel free to share them with us. We look forward to welcoming you back in the future.Sincerely,I Wayan KartaGeneral Manager

Dear Mr. Chi Keung,Thank you for taking the time to rate our hotel. We appreciate your feedback and hope you had a pleasant stay at The 1O1 Bali Fontana Seminyak. If you have any suggestions or comments in the future, please feel free to share them with us. We look forward to hosting you again in the future.Sincerely,I Wayan KartaGeneral Manager

Dear Guest,Thank you for choosing our hotel for your stay. We're pleased to hear that you enjoyed the upgraded room and the connecting room for your family. We appreciate your positive feedback on our service and the variety of breakfast options, even if it changed daily.However, we apologize for any inconvenience you experienced with the AC in your room not being as strong as expected. We'll make sure to check our cooling system for future guests. We're also glad to know that our hotel's location was convenient for you, with access to good restaurants in the area. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an even better experience in the future. If you have any further comments or suggestions, please don't hesitate to share them with us.Sincerely,I Wayan KartaGeneral Manager

Dear Mr/s. Wuri,Thank you for your kind words! We're thrilled to hear that you had an awesome experience during your stay with us. Your satisfaction is our top priority, and we're delighted to know that you'll be returning. We look forward to welcoming you back for another wonderful stay. If you have any specific feedback or suggestions to make your next visit even better, please feel free to share. Thank you for choosing our hotel, and see you soon!Sincerely,I Wayan KartaGeneral Manager

Dear Ms. Lizuka,We're thrilled to have been a part of your boyfriend's birthday celebration! Thank you for choosing our hotel for this special occasion, and we're delighted to hear that you both enjoyed the birthday cake. Your kind words and appreciation mean a lot to us. If there's anything else we can do to make your stay even more enjoyable in the future, please don't hesitate to let us know. We hope to welcome you back for more wonderful experiences. Warm regards from all of us! Sincerely,I Wayan KartaGeneral Manager

Dear Ms. Zita,We're sorry to see that you had a less than satisfactory experience during your stay. If you have any specific feedback or concerns you'd like to share, please don't hesitate to reach out. Your feedback is important to us, and we would like to understand how we can improve.Sincerely,I Wayan KartaGeneral Manager

Dear Ms. Brigita,Thank you for taking the time to share your feedback about your recent stay with us. We apologize for the inconveniences you experienced during your stay. Your comments have been noted, and we will take immediate action to address these issues. We are sorry to hear about the cleanliness concerns in your room and the issues with the air conditioning. Your feedback regarding the non-slip mat, the floors, and the keycard system will be shared with our housekeeping and maintenance teams to ensure that these issues are resolved promptly.Additionally, we will reinforce our efforts to maintain a quiet and smoke-free environment for all guests by addressing the noisy smokers in the corridors.Please know that your feedback is essential in helping us improve our services, and we appreciate your honesty. We hope that you will consider staying with us again in the future, as we would like the opportunity to provide you with a much better experience.Sincerely,I Wayan KartaGeneral Manager

Dear Ms. Thuy Linh,Thank you for your review. We appreciate your feedback, and we're glad to hear that you had a positive experience overall. If you have any additional comments or suggestions, please feel free to share them with us. We hope to have the opportunity to welcome you back in the future.Sincerely,I Wayan KartaGeneral Manager

Dear Mr. Kaushal,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the excellent service provided by our staff, as well as the daily housekeeping. It's great to know that our breakfast spread contributed to a positive start to your days. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back in the future. If you have any suggestions or specific preferences, feel free to share them with us. Thank you once again and see you soon!Sincerely,I Wayan KartaGeneral Manager

Dear Mr. Ali,Thank you for your wonderful review and for choosing our hotel for your 9-day stay! We are delighted to hear that you had a great experience with our spacious family room, amazing staff, and excellent daily service.Regarding the cutlery rental charge, we apologize for any confusion. The regulation is in place to maintain the quality of our service and to ensure that our cutlery inventory is well-maintained. However, we would like to clarify that this charge is only applicable for guests who wish to borrow cutlery without ordering food from our hotel. For guests who dine in our restaurant or order food from us, the cutlery is provided free of charge.We appreciate your feedback, and we will strive to better communicate our policies to avoid any future misunderstandings. Thank you again for your kind words, and we hope to welcome you and your family back in the future. If you have any further questions or need assistance, please feel free to contact us. Have a great day!Sincerely,I Wayan KartaGeneral Manager

Dear Ejaz,Thank you for your 5-star rating! Your positive feedback is much appreciated, and we look forward to welcoming you back in the future for another enjoyable stay. If there's anything else we can do to enhance your experience, please do not hesitate to let us know. Thank you for choosing our hotel, and we hope to see you again soon!Sincerely,I Wayan KartaGeneral Manager

Dear Mr. Toni,Thank you for sharing your experience with us! We are delighted to hear that you had a great stay at our hotel. It's great to know that you enjoyed the vibe and decor of our property and that our pool area with a tropical garden added to your experience. We are also glad to know that you found our location convenient with a variety of local food options. We appreciate your recommendation and we hope to have the pleasure of welcoming you back to The 101 Bali Fontana Seminyak soon.Sincerely,I Wayan KartaGeneral Manager

Dear Mrs. Theresa,Thank you for taking the time to rate your stay with us. Please feel free to contact us to elaborate on how we can improve our service and facilities to serve you better, as we look forward to welcoming you back to THE 101 Bali Fontana Seminyak.Sincerely,I Wayan KartaGeneral Manager

Dear Mr/s. Embla,Thank you for the 5-star! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,I Wayan KartaGeneral Manager

Dear Mr. Robert, Thank you for taking the time to share your feedback. We truly regret to read about your experience and impressions of the hotel. We have taken your feedback regarding the smell and cleanliness seriously and investigated the issue with our team. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please accept our apologies and I hope you will give us another chance in future to make up for this. Sincerely, I Wayan Karta General Manager

Dear Mr. Andrew,Thank you for taking the time to review our hotel. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,I Wayan KartaGeneral Manager

Dear Mr/s. Ritva,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,I Wayan KartaGeneral Manager

Dear Ms. AgnesHello from THE 1O1 Bali Fontana SeminyakThank you for taking the time to rate us and for choosing our hotel for your holiday destination.It's our pleasure to be able to assist you during your stay and we hope we can improve our products continuously.Wishing you had a wonderful stay in Bali and We do look forward to welcome you again very soon.Sincerely,I Wayan KartaGeneral Manager

Dear Mr. BernardHello from THE 1O1 Bali Fontana SeminyakThank you for your feedback and review. We will share your thoughts regarding the amazing service received from our colleagues and staff with the relevant teams, as a way to recognize their excellent service and attitude. Looking forward to welcoming you back.Sincerely,I Wayan KartaGeneral Manager

Dear Our Precious Guest, Thank you for taking time to rate us. Hope to see you again very soon. Sincerely, I Wayan Karta General Manager

Warmest Greetings from Fontana Hotel Bali Thank you for the great review of our hotel. I am glad to hear what a wonderful experience you have had during your meeting and while staying with us. It's our pleasure to be able to assist you during your stay and I will take great pleasure in sharing the good news to the team. Wishing you had a wonderful stay in Bali and we do look forward to welcome you again very soon.

Dear Mr/s Vanessa. Warmest Greetings from Fontana Hotel Bali Thank you for the great review of our hotel. I am glad to hear what a wonderful experience you have had during your meeting and while staying with us. It's our pleasure to be able to assist you during your stay and I will take great pleasure in sharing the good news to the team. Wishing you had a wonderful stay in Bali and we do look forward to welcome you again very soon.