외관

머큐어 발리 레기안 여행 후기

4 out of 5
머큐어 발리 레기안
Jl Legian No 328 - Legian Kelod Kuta, Legian, Bali

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 819개 이용 후기 중 337개" "
평점 8 - 좋아요. 819개 이용 후기 중 307개" "
평점 6 - 괜찮아요. 819개 이용 후기 중 109개" "
평점 4 - 별로예요. 819개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 819개 이용 후기 중 24개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I arrived late in the night for the check in and staffs greeted with smile and they were very helpful and kind. I wasn’t expecting anything beyond the standard but frankly speaking I was very disappointed with the room Mercure provided me. 1. As soon as I entered the room, I could feel this wet air surrounding the room. The humidity was so heavy I almost thought I was in a rainforest. It was heavy enough to wet the floor. FYI it wasn’t due to raining. 2. Of course, I did turn on the A/C but it didn’t get better. Due to humidity, pillows and linens started to smell like a rotten feet. I am already back home but I still cannot get rid of that disgusting smell from my nose. 3. Washatand was already clogged from the first day of my check-in. And the smell from sewer started to reflux. 4. There was some kind of gatherings of motorcycle community which I could bear because the public karaoke ended around 10pm. But the problem was with the hookers they brought with them. They were keep going back and forth down the hall until 3 -4 am. And this guy’s partner who was staying beside my room was making gigantic moan until the morning. I won’t say stay away from this hotel because all of above can be fixed. I just didn’t feel comfortable moving around switching my room due to possibility of Covid exposure. So if you are expecting somewhat decent I recommend you to check your room before you enter.
2021년 11월에 3박 숙박함
답변 제공: Mudita 님, 2021년 11월 21일
Dear Anonymous, Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Komang Mudita front Office Manager

8/10 - 좋아요

Bora

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전반적으로 아주 훌륭한 호텔, 하지만 수영장은 조금 실망.
호텔소개 사진에 메인처럼 보이는 길고 네모난 수영장은 사진을 위한 시설이었던 것 같습니다. 생각보다 좁고 짧은 수영장은 다소 실망이었습니다. 하지만, 1층 식당과 연결된 수영장은 주변의 조경과 매우 잘 어울어져, 다소 좁지만, 만족스러웠습니다. 객실은 처음 들어갔을 때, 화장실에서 비린내가 났지만, 리셉션에 이야기 하니 새로 청소를 해주었습니다. 전반적으로 만족스러운 객실이었습니다. 다만, 화장실의 유리창이 침실에서 보이게 설계되어 다소 불편했습니다. 조식은 아주 만족스러웠습니다. 개인적으로, 베이컨과 나시고렝 혹은 흰쌀밥이 아주 적절한 조합이었습니다. 저는 인도네시아에 살고있어서 그런지 한국식 식사가 더 맛있게 느껴지더라구요. 전반적으로 매우 훌륭한 호텔입니다.
2019년 2월에 2박 숙박함

8/10 - 좋아요

Taewan 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fare enough
몇 키로 안떨어 졌는데 이게 생각보다 귀찮았네요. 모든 꾸따 시설들이며 식당들이 남쪽에 위치해있어 매번 이동해야 했고 해변에 서핑하러 왔는데 끝나고 돌아오는길이 많이 막혀서 걷기도, 택시타기도 힘든 상황이었어요. 숙소는 엘리베이터 바로 앞을 받아서 은근히 소음이 좀 있었고 방문을 통해서도 복도 소리가 들리며 옆방하고의 문 사이에서도 소음이 좀 있습니다. 가격이 동네에서 싼 편이 아니었음에도 이렇네요. 쾌적성이나 직원의 친절도, 보안 상태는 만족스럽습니다
2018년 3월에 2박 숙박함

10/10 - 훌륭해요

JAEYOUNG 님, 대한민국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
만족합니다.
방은 약간 작은 느낌? 에어컨 진짜 빵빵.. 온도조절 안되어 추웠음. 풀장은 아담한게 아주 좋아요.. 레기안비치 걸어서 10분. 주변은 번화가라 항상 북적북적~~ 경비 아저씨들 정말 친절합니다.. 전반적으로 잘 쉬었습니다. 그리고 조식.. 맛납니다ㅇㅇ

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
싼 호텔. 신규 호텔이라 투숙객 별로 없음
최근 오픈한 호텔, 인근에 서핑할수 있는 바닷가를 도보로 갈수있고,비치워크 쇼핑몰 도보15분거리.위치상 주변에 맛집,마사지 샵,저렴이 호텔 등 많음.호텔앞 공사중이어서 시끄러운게 단점. 도로에 오토바이 많이 지나다녀 좀 시끄러운게 단점.호텔은 깨끗하며 가격 대비 싸다. 공항과 15분 택시 거리로 출입국시 이용가능하기 좋은듯

8/10 - 좋아요

Michael

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Het verblijf was goed alleen zijn de kamers iets te gehorige.
2024년 4월에 3박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 4월 25일
Dear Ms/Mrs. Michael, We very much appreciate your comments regarding your stay at the Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

10/10 - 훌륭해요

tom

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2024년 4월에 8박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 4월 25일
Dear Ms/Mrs. Tom, We very much appreciate your comments regarding your stay at the Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed my stay. Great location. Great room. My only complaint would be the room had a moldy smell which I know is common in tropical climates.
2024년 4월에 4박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 4월 25일
Dear Ms/Mrs. Christopher, We very much appreciate your comments regarding your stay at the Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love staying at the Mecure Legian, the staff are amazing and nothing is to much effort. Only place my family and I stay when in Bali. Thanks Mecure for an amazing time.
2024년 4월에 7박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 4월 19일
Dear Mr/Mrs. Deborah, We very much appreciate your comments regarding your stay at the Mercure Bali Legian,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

10/10 - 훌륭해요

Shelley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool was cool not warm...staff lovely . Hotel clean...good area...location.
2024년 4월에 8박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 4월 19일
Dear Mr/Mrs. Shelley, We very much appreciate your comments regarding your stay at the Mercure Bali Legian,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

10/10 - 훌륭해요

Tawee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ดีมาก และประทับใจ
2024년 3월에 1박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 4월 12일
Dear Mr/s. Tawee, We very much appreciate your comments regarding your stay at Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 - 좋아요

Brent

2024년 3월에 3박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 3월 31일
Dear Mr. Brent,We very much appreciate your comments regarding your stay at the Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - 훌륭해요

Shashi

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good staff service lot of thanks and enjoyed my Holidays.
2024년 3월에 5박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 3월 28일
Dear Mr/s. Shashi, Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

8/10 - 좋아요

Geoffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 14박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 3월 28일
Dear Mr/s. Geoffrey,Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

8/10 - 좋아요

Trae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 10박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 3월 22일
Dear Mr/s. Trae, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.

6/10 - 괜찮아요

Steven

좋아요: 직원 및 서비스, 편의 시설/서비스
Needs some TLC and some deep cleaning. Shower had a few mould patches and pool areas were showing their age with loose tiles etc (one pool area was starting a renovation as I left) Staff are awesome and super friendly
2024년 3월에 5박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 3월 22일
Dear Mr. Steven, Greetings from Mercure Bali Legian, Thank you for taking the time to tell us about your experience at Mercure Bali Legian. We are really sorry to read that your stay did not meet your expectations.I understand your disappointment, and I have addressed your concerns to my team member and ensure you that we have already taken appropriate action to prevent future occurrences and for our better improvement.Thank you again for sharing your experience, and we hope you will give us an opportunity to better serve you in the future.

10/10 - 훌륭해요

Jodie

연인과의 여행
I visit every 6 months and it’s always 5 star
2024년 3월에 11박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 3월 22일
Dear Mr. Jodie, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.

10/10 - 훌륭해요

Vanessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel sympa
2024년 3월에 9박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 3월 22일
Dear Vanessa,Greetings from Mercure Bali Legian, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.

10/10 - 훌륭해요

Jeremy J

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
12pm is standard checkout time. Staff were fantastic. Always happy and provided great service. The location is great. South - Kuta and all the fun stuff. North - Seminyak with better quality and great restaurants. Head down to beachfront and all that Garlic Lane has to offer.
2024년 3월에 7박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 3월 14일
Dear Mr. Jeremy J, Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 8박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 3월 14일
Dear Ms/Mrs. Sandra, Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

10/10 - 훌륭해요

steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was amazing everything was great
2024년 3월에 7박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 3월 14일
Dear Mr/s. Steven, Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

10/10 - 훌륭해요

Eric

2024년 1월에 14박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 3월 14일
Dear Mr/s. Eric, Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

8/10 - 좋아요

Awhina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 6박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 3월 3일
Dear Awhina, Greetings from Mercure Bali Legian, Thank you for sharing your pleasant experience with us! We were delighted to hear that you and your friend enjoyed the facilities & services deliver from our team, We will pass your compliments to all the team for their attentive service.We look forward to being able to welcome you back to enjoy another exciting Holiday, sometime soon.With gratitude,Sussy Rosiani Front Office Manager

6/10 - 괜찮아요

Kerri 님, Crestmead

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Merxure Legian is central too great shopping and great doos like Fat Chow, however we had boomed a king exexutive suite, which appearance was fabulous, however the mini fridge was too big for the cupboard space and jammed everytime you open and closes it, The huge magnificent bath, would probably take 2 hours to fill as the water pressure was terrible just for the bath. Both vanity sinks plugs were push downs and did not work… just little things though. Two great pools, semi attentive bar staff, again understanle for the size of the place. Unfortunately we would not stay there again and would opt for accommodations off the main roads due to the traffic noise, which in Bali runs 22hours a day.
2024년 2월에 8박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 2월 29일
Dear Ms/Mrs. Kerrie,Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure Bali Legian, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

8/10 - 좋아요

inga

단체 여행
좋아요: 편의 시설/서비스
Reception staff lack communication we had problem with transfer from and to the airport.
2024년 2월에 4박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 2월 26일
Dear Mr/s. Inga,Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

10/10 - 훌륭해요

wayne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good fitness centre, good breakfast
2024년 1월에 9박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 2월 22일
Dear Mr/Mrs. Wayne,We very much appreciate your comments regarding your stay at the Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Go to the Mercure legian each trip as I enjoy the hotel. But next time I would ask for a room 2or3rd floor,as the ground was very noisy with the people upstairs moving chairs and children running up and down
2024년 2월에 7박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 2월 17일
Dear Mr. James.We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

8/10 - 좋아요

Thomas

연인과의 여행
좋아요: 편의 시설/서비스
Everything suited our needs, well situated, staff excellent, amenities more than adequate, would use this hotel again.
2024년 2월에 3박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 2월 17일
Dear Mr. Thomas.We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

2/10 - 너무 별로예요

Brijesh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the hotel area location and plunge pool. specially l love the morning Breakfast. Also the hotel staff is really good.
2024년 2월에 3박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 2월 29일
Dear Ms/Mrs. Brijesh,Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure Bali Legian, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

10/10 - 훌륭해요

Nathan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are just amazing, you are treated like a VIP guest, a great place to stay in a great location with great overall service
2024년 1월에 3박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 2월 2일
Dear Mr. Nathan,We appreciate the time you have spent on providing an excellent rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.Sincerely,Sussy RosianiFront Office Manager

8/10 - 좋아요

Satwinder

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay and super friendly people. Only downside is that the room had mosquitoes. The staff even tried to solve the mosquito issue which unfortunately only helped for the night. But that’s not something to blame the hotel for. The spa the pool and the tour operator within the hotel were outstanding!
2024년 1월에 5박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 2월 2일
Dear Mr. Satwinder, We very much appreciate your comments regarding your stay at the Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

8/10 - 좋아요

Jareth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 6박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 2월 1일
Dear Mr/Mrs. Jareth,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

8/10 - 좋아요

Mishelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 5박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 2월 1일
Dear Mr/Mrs. Mishelle,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

8/10 - 좋아요

Dawn

2024년 1월에 9박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 3월 22일
Dear Mr. Dawn, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.

10/10 - 훌륭해요

THEN

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 2월 1일
Dear Mr/Mrs. Then,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

10/10 - 훌륭해요

Julian

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and central for the things I wanted to do
2024년 1월에 8박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 2월 1일
Dear Mr/Mrs. Julian,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

10/10 - 훌륭해요

Brittoni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service, close to everything and clean
2024년 1월에 7박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 2월 1일
Dear Mr. Brittoni,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

8/10 - 좋아요

Jaime Siu Hin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is located close to Jalan Legian. It is also not too far from the beach.
2024년 1월에 9박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 2월 1일
Dear Mr/Mrs. Jaime Siu Hin,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

8/10 - 좋아요

Tolga

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 2월 1일
Dear Mr. Tolga,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

8/10 - 좋아요

Caterina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 9박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 2월 1일
Dear Ms/Mrs. Caterina,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was quiet and had two nice swimming pools and bars. I also had a pool in my room which was excellent.
2023년 12월에 7박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 2월 1일
Dear Mr. Ms/Mrs. Michelle,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

6/10 - 괜찮아요

Matthew

2023년 12월에 5박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 2월 1일
Dear Mr. Matthew,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

10/10 - 훌륭해요

Glenn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This was a fantastic stay. Everything was excellent. Staff, location, rooms and breakfasts were all great Location was key as it was only short walk to the beach and shopping was great with alot of variety We have been travelling to Bali for 10 years and we were very happy with the Mecure Legian
2023년 12월에 2박 숙박함
답변 제공: Sussy Rosiani 님, 2024년 1월 14일
Dear Mr. Glenn,Greetings from Mercure Bali Legian,We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and your comments enable us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy Rosiani

10/10 - 훌륭해요

Darren

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 9박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2023년 12월 31일
Dear Mr. Darren,We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.Sincerely,Sussy RosianiFront Office Manager

10/10 - 훌륭해요

James Christopher

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was an amazing place to stay, especially with children
2023년 12월에 7박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2023년 12월 31일
Dear Mr. James, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.Sincerely,Sussy RosianiFront Office Manager

8/10 - 좋아요

Marcus Paul

2023년 12월에 3박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2023년 12월 31일
Dear Marcus Paul, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.Sincerely,Sussy RosianiFront Office Manager

10/10 - 훌륭해요

Roger David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 1월 1일
Dear Mr. Roger David, Greetings from Mercure Bali Legian We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.Sincerely,Sussy RosianiFront Office Manager

10/10 - 훌륭해요

wing yin

2023년 12월에 3박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 1월 1일
Dear Mr. Wing Yin, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.Sincerely,Sussy RosianiFront Office Manager

10/10 - 훌륭해요

nicola

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had room with own pool, heaven after a day out having a dip in privacy. Hotel close to shops and restaurants, ATM on site or offical money change shop opposite
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 2월 17일
Dear Mr/Mrs. Nicola.We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

10/10 - 훌륭해요

Jonathan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Aircon was on 24/7 Loved it. Pools were clean and NOT adults only, amazing lil gym and an awesome spot to be in.
2023년 11월에 8박 숙박함
답변 제공: Sussy Rosiani - Front Office Manager 님, 2024년 1월 1일
Dear Mr. Jonathan, Thank you for taking the time to tell us about your experience at Mercure Bali Legian. We are really sorry to read that your stay did not meet your expectations. We have noted your concerns and have addressed your comments to our executive housekeeper and ensured you that we have already taken appropriate action to prevent future occurrences and for our better improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.