“I had bigger expectations for this hotel.
On a positive note, the view is absolutely stunning. The exterior and the garden.
The room did not look like the images I saw. It was a bit of a let down.
I felt the woman on reception was dismissive and condescending to me.
I didn't get my room until after 4pm.
She told me my room was "almost ready" several times, which it wasn't. She even said she went to my room and the cleaning staff were in it.
If she was honest about the room's avail I could...
“Rooms are small but clean. Fine for one night while just passing through. It would have been nice to have a common area where we could have sat and met other travellers or played card.”
“Quality of facilities, staff attentiveness and good attitude. Loves the fridge being restocked each day for free. The hot tubs, pools and cabanas were brilliant. Breakfast in the river room.”