Dear Eunju, we are deeply saddened to receive your negative review and it is disappointing to read that the cleanliness and the condition of the rooms you had are below the hotel’s required standard. This is unacceptable; rest assured, your detailed feedback is brought to the attention of our Housekeeping and Maintenance Managers for rectification as well as to have more frequent inspections on the upkeep of our rooms. Once again, our apologies for not meeting some of your expectations on this occasion. We do hope you will consider staying with us again in the future and let us know if we can be of service in any way possible. We look forward to an opportunity to turn this around for you.

Welcome to the Show, Rock Star! We’re glad to hear that your family enjoyed the stay and what we have to offer. Looking forward to rocking with you again!

Welcome to the show, byoung hoon! It is our pleasure to have been able to provide you with a rocking stay experience and we look forward to hosting you again! 🎸

Thank you Rock Star for the review. Keep on rocking and we're looking forward to serve you again in the near future!🎸

Thank you Youngyaen for the perfect rating. It was great to have you with us and we're looking forward to rock your future stay with us!🎸

Dear MinWoo, thank you for the positive feedback and we are glad that you enjoyed the direct access to the adventure waterpark. Keep on rockin' and we look forward to your next stay at Hard Rock Hotel Desaru Coast! 🎸

Dear Park, thank you for the review and we are disappointed that we did not maximize the opportunity to impress you with our legendary Hard Rock experience. We appreciate your concern about our refillable water bottles and please be assured we comply high standards of sanitization for the water bottles and there are tightly sealed before use to prevent any contamination. We are pleased to share with you that the refillable water bottles readily available in every rooms and suites is one of our Save The Planet initiatives reduce plastic use. 🎸 Your feedback about dinner buffet has been noted by our Culinary team and we look forward to improving your dining experience on your next stay.

Hi Jongock, thank you for the amazing review! We are really glad that you enjoyed our rockstar accommodation and service during your stay. Please come and visit us again soon. 🎸

Dear Suho, thank you for staying with us and for the kind review. We are glad that you had a pleasant time with us and we appreciate all the feedback given as we continue to improve the guest experience. Thank you and we look forward to serving you better on your next visit.

Welcome to the Show, Edwin! So great to know your family enjoyed the stay with us and that our staff members helped create a memorable experience. Our people are truly the best asset we have, and we are indeed very proud. We shall look forward to rocking with you again!

Welcome to the Show, Alex! Our teams are happy to know you enjoyed the stay with us and that you’re looking forward to the next visit already. We look forward to another chance to serve you!

Welcome to the Show, Brandon! It rocks to know that you enjoyed the stay, especially our rooms and breakfast buffet. We look forward to welcoming you back soon!

Dear Martin, we are deeply saddened to receive your negative review. It is disappointing to read of the instances that left you feeling underwhelmed with the experience at our Front Desk, and please accept our sincere apology for not meeting some of your expectations on this occasion. Your feedback for our property is highly valued and have been shared with the related teams as we seek further avenues for improvement in the quality of our resort and service. We do hope you will consider visiting us again in the future and let us know if we can be of service in any way possible. We look forward to an opportunity to turn this around for you.

Welcome to the Show, Alex! We look forward to welcoming you back soon to experience our hospitality at its best.

Welcome to the Show, YeeKong! We shall look forward to having you as part of the Hard Rock family again!

Welcome to the Show, Scott! Thanks for being part of the Hard Rock family, we look forward to welcoming you back!

Welcome to the Show, Aniruddha! We’re very pleased to know that you enjoyed the overall experience with our property and food. At the same time, your detailed feedback for our in-room dining service and communication is highly valued, rest assured this has been brought to the attention of our Director of Food & Beverage for continuous improvement with the team. We shall look forward to hosting you again!

Dear Ashley, we are deeply saddened to receive your negative review. Please accept our sincere apology for not meeting some of your expectations and for the underwhelming experience caused. While the Adventure Waterpark Desaru Coast is not managed by our hotel, rest assured that we have shared your comments with them, and your feedback on our room and food are also highlighted to the Rooms Division Manager and Executive Chef to ensure we improve on the areas mentioned. We do hope you will consider staying with us again in the future. Looking forward to another chance to serve you and having the opportunity to turn this around for you.

Dear Chris, we are deeply saddened to receive your negative review. Please accept our sincere apology for not meeting some of your expectations on this visit and for the unpleasant experience by the pool. While we’re into a variety of music, your detailed feedback is highly valued as we seek further avenues for improvement in the quality of our resort. Rest assured this has been brought to the attention of our Director of Food & Beverage as well as all Department Managers for continuous improvement with our food and service. We are never happy to hear that our guests leave dissatisfied. Hope you will consider staying with us again in the future and do let us know if we can be of service in any way possible. We look forward to an opportunity to turn this around for you.

Welcome to the Show, David! We’re ecstatic to hear that you especially enjoyed our food and that the services received were pleasing to you. Our people are truly the best asset we have, and we are indeed very proud. We look forward to rocking with you again soon!

Welcome to the Show, Jayven! Our teams are delighted to know that you enjoyed the stay with us, and thank you for your kind compliments for our rooms, people and food. We shall look forward to welcoming you back soon to experience our hospitality at its best.

Welcome to the Show, Fariza! We’re happy to hear that your family thoroughly enjoyed the experience with us, and really appreciate your lovely compliments for our property and people. At the same time, we value your feedback for our food service as we seek further avenues for improvement. We shall look forward to having you as part of the Hard Rock family again soon!

Welcome to the Show, ZAINAH! We can't wait to have you as our guest again!

Welcome to the Show, Suresh! So great to know that your family enjoyed the stay and especially our rooms. We look forward to rocking with you again!

Welcome to the Show, ang! We look forward to hosting you again!

Welcome to the Show, Eri! Thanks for being part of the Hard Rock family, we look forward to welcoming you back!

Welcome to the Show, amberyce! Thanks for sharing this awesome review with fellow Rockstars! Our teams are thrilled to read of how much your family enjoyed the stay with us, especially the experience at Rock Royalty Lounge and with our people. We cannot thank you enough for your special compliments as well as feedback for our food, restaurant and service. Also, thanks for mentioning our staff by name so we can convey your message to them personally. Our stage is ready to receive you once again!

Dear DANNY, we are saddened to receive your negative review. Despite inconvenience at the Rock Royalty Lounge, it is to ensure the safety and comfort of all guests. Please also do not hesitate to reach out and let us know how we can amplify your future visit. We hope you will consider staying with us again, looking forward to having the opportunity to leave you with a more positive experience.

Welcome to the Show, MUHAMMAD SYAHRIL! We look forward to welcoming you back soon!

Welcome to the Show, Alicea! We look forward to having you as part of the Hard Rock family again!

Welcome to the Show, wong! It rocks to know you enjoyed the stay and what we have to offer. We too can't wait to have you as our guest again!

Welcome to the Show, Sunny! We value your feedback and rest assured this is shared to our Maintenance team for further investigation and to have more frequent inspections on the upkeep of our rooms, thank you for bringing this to our attention. Trust that all else was well during your stay. We look forward to hosting you again and having the opportunity to leave you with a more positive experience. Rock On!

Welcome to the Show, Chin Tong! Lovely to read that you enjoyed our rooms and that the services received were pleasing to you. At the same time, we appreciate your feedback for our property and breakfast, and have shared this to the related teams as we seek further avenues for improvement. We look forward to rocking with you again!

Welcome to the Show, Freddie! We’re pleased to know you enjoyed the stay and thanks for your sharing your feedback. Looking forward to another chance to serve you!

Welcome to the Show, Halimah! Our stage is ready to receive you once again!

Dear Zulkifli, we are saddened to receive your negative review. Please do not hesitate to reach out and let us know how we can amplify your future visit with us. Hope you will consider staying with us again, we look forward to having the opportunity to turn this around for you.

Welcome to the Show, JEEVAN! We look forward to welcoming you back soon to experience our hospitality at its best.

Welcome to the Show, Rosli! We look forward to welcoming you back, hopefully soon!

Welcome to the Show, Nelson! We look forward to serving you again!

Thanks for the awesome review, Rockstar! We’re ecstatic to read of how much your family enjoyed the overall experience with us and what we have to offer. Thank you for your wonderful compliments for our rooms and people as well as mentioning our staff by each of their names, they’ll be so thrilled to know that the hard work and dedication they put into giving guests great experiences continues to pay off. We can't wait to have you as our guest again!

Thanks Yang Chuan for taking the time to rate us! We look forward to having you as part of the Hard Rock family again!

Welcome to the Show, Hilda! We look forward to welcoming you back soon to experience our hospitality at its best.

Welcome to the Show, Prabha! We look forward to another chance to serve you!

Welcome to the Show, ALEX! We’re happy to know you enjoyed the stay experience in overall, and thank you for sharing your feedback and bringing this to our attention. Rest assured that your comments are highlighted to the Maintenance and Housekeeping teams for further investigation and to have more frequent inspections on the upkeep of our rooms. We shall look forward to hosting you again soon!

Thanks for the perfect score, Rockstar! We’re delighted to know that everyone thoroughly enjoyed the experience with us as well as our destination. Thank you for your lovely compliments for the Rock Royalty Lounge and our Concierge team. We shall look forward to rocking with you again!

Welcome to the Show, Alwin! We look forward to another chance to serve you!

Welcome to the Show, Mohan! We really appreciate your kind compliments for our property and glad to know you enjoyed the E-Check Out service from the room. Thanks for being part of the Hard Rock family, we look forward to welcoming you back!

Welcome to the Show, Sek Heng! We’re thrilled to know you enjoyed the stay with us as well as our destination, and thank you for your feedback. Looking forward to having you as part of the Hard Rock family again!

Welcome to the Show, Wenbo! We look forward to serving you again soon!

Welcome to the Show, Eileen! Our stage is ready to receive you once again!