Thank you for giving us a great review and perfect score. We appreciate your wonderful comments, as we look forward to your next visit. Thank you again for staying with us, feel welcome

Thank you for sharing your wonderful experience on your recent stay with us. It's such a pleasure for me to read a positive feedback from satisfied guest. Every guest comment is very valuable for us, and we do apologize for your unexpected experience, we will take this up with the Team to find out where the flaws occurred and avoid this in the future to give our guest a better experience. We wish have another chance to welcoming you back and give another memorable experience stay.

Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bandung City Centre. Sangat menyenangkan bagi kami untuk menerima komentar positif, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan Andriansyah General Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Ardiansyah General Manager

Dear Bapak Kevin, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Ardiansyah General Manager

Dear Mrs. Elizabeth, Thank you for taking the time to tell us about your experience at Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologies for the inconvenience caused as currently we are upgrading the hotel facilities. Towel holders, TV issue has been discussed with the department concern. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan Andriansyah General Manager

Dear Sir/Madam, Thank you for taking the time to tell us about your experience at Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan Andriansyah General Manager

Dear Anonymous, Thank you for taking the time to tell us about your experience at Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologize for the inconvenience caused during check in. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan Andriansyah General Manager

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Tomy Yovan Andriansyah. General Manager

Dear Anonymus, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Tomy Yovan Andriansyah General Manager

Dear Kaz, Thank you for taking the time to tell us about your experience at Mercure Bandung City Centre. First I am happy that you like the hotel atmosphere, however I am sorry for the experience which did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan Andriansyah General Manager

Dear Sir/Madam, Thank you for taking the time to tell us about your experience at Mercure Bandung City Centre. Allow me to inform you that it was for the upgrade fee since the room rate you booked has a different rate with room that you have stayed. However we will share your feedback with team to improve our level of service. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, General Manager