나이트클럽

호텔 카사 푸스테르 여행 후기

5 out of 5
호텔 카사 푸스테르
Passeig de Gràcia, 132, Barcelona

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 700개 이용 후기 중 548개" "
평점 8 - 좋아요. 700개 이용 후기 중 102개" "
평점 6 - 괜찮아요. 700개 이용 후기 중 25개" "
평점 4 - 별로예요. 700개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 700개 이용 후기 중 9개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

JINSUNG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 2월 10일
Dear Jinsung,Dear guest,We sincerely appreciate you taking the time to share your positive feedback. It was an honor to have you as our guest during your stay in Barcelona.Best regards,

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice staffs made our stay as comfortable as possible Felt like home Close to metro, accessible neighborhood with several wonderful tapas restaurant
2023년 12월에 3박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 1월 22일
Dear guest,We sincerely appreciate you taking the time to provide us with feedback about your stay! Customer satisfaction is of the utmost importance to us, and we are delighted to learn that everything exceeded your expectations.Receiving positive comments about our service is always a pleasure, as we strive to improve it every day. We look forward to the opportunity to welcome you back to our property in the near future.Warm regards from Barcelona,

10/10 - 훌륭해요

Soohyo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
perfect service 👍
We got the perfect service during our stay at the hotel. I highly recommend this hotel.
2022년 3월에 2박 숙박함
답변 제공: Emely Montes / Dpto. Reservas 님, 2022년 3월 22일
Dear guest, We highly appreciate your comments and we are very pleased you enjoyed your stay with us. Thank you for taking the time to write to us, it is fulfilling to receive such wonderful comments. We hope to be able to welcome you again in the future. Best regards from Barcelona, Emely Montes Reservations Dpt.

10/10 - 훌륭해요

Miyoung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 2박 숙박함
답변 제공: Nuria Tusell - Guest Relations 님, 2020년 1월 24일
Dear Mr. Miyoung, We are very pleased to know that you enjoyed your stay with us, and we hope to be able to welcome you again in the future. Best regards,

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very nice and helpful. The location is great.
2019년 11월에 2박 숙박함
답변 제공: Nuria Tusell - Guest Relations 님, 2019년 11월 23일
Dear guest, Thank you kindly for your review! It is such a pleasure to hear that you enjoyed your stay with us! Our location is conveniently close to shopping areas, dining, and attractions making it a prime destination. We are highly looking forward to your next visit to Barcelona and we hope to see you again soon! Warmest Regards,

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
현지식당을 이용할때나 관광지를 갈때, 전화연락을 하기가 힘든데 언제든지 1층에 매니저님께서 도와주셔서 너무 감사했고, 모두들 친절했습니다. 아쉬웠던 점은, 1층이 공사중이였는데 1층으로 방을 배정받아 2층으로 옮기는 번거로움과 옮긴 2층의 205호 화장실에서 고양이 오줌냄새같은 시큼한 냄새가 올라와서 조금 힘들었습니다.
2019년 8월에 6박 숙박함
답변 제공: Cesar Royo - Guest Relations Manager 님, 2019년 8월 30일
Thanks for staying with us. We appreciate your feedback!

6/10 - 괜찮아요

BO YOUNG

클래식한호텔
깨끗하고 클래식한호텔 체크인할때 직원의 상냥함은 그닥 객실내부는 낡아 미닫이문이 잘 열리고 닫히지 않아 닫다가 깊게 손이 베임 빨간약과 밴드가전부... 응급처치는 바로 해주셨지만 여행 망함 ㅠ 여기는 한번으로 만족
2019년 4월에 1박 숙박함
답변 제공: Cesar Royo - Guest Relations Manager 님, 2019년 5월 20일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Vincent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muy Bien
좋은 서비스. 역사가 깊어 보이는 외내관. 세련된 인테리어. 또 가고 싶습니다.
2019년 3월에 1박 숙박함
답변 제공: Cesar Royo - Guest Relations Manager 님, 2019년 3월 23일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

SANG KOO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
comfortable but some noise in the afternoon from my room due to neighboring school
2018년 2월에 2박 숙박함
답변 제공: Cesar Royo. Guest Relations Manager 님, 2018년 3월 2일
Dear Mr. Koo, We highly appreciate your comments and we are very pleased you enjoyed your stay with us. Please allow me to apologized for the inconvenient caused the noise from the school outside, unfortunately this is out of our hands. We hope to be able to welcome you back to our property soon. Warmest regards,

8/10 - 좋아요

keunyoung 님, korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
명성에 비해 조금 아쉬움
위치 조식 직원친절도 훌륭하였으나 룸이 전체적으로 어두웠습니다
2017년 11월에 3박 숙박함
Dear guest, We truly appreciate you taking the time to express your positive opinion. We are honored that you chose to stay with us when you were in Barcelona. Please be informed that we will have in mind your comments regarding the light, in order to improve our facilities during our next refurbishment. We hope to be able to welcome you again in the future. Sincerely, Cesar Royo - Guest Relations

8/10 - 좋아요

Boeun 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
좋은위치
좋은위치에 친절한직원들이 좋았고 조식부페도 훌륭했다 다만 공사중이어서 조금 어수선한 분위기였다
답변 제공: Cesar Royo. Guest Relations Manager 님, 2017년 1월 20일
Dear guest, Thank you for taking the time to tell us about your stay at Hotel Casa Fuster. We are thrilled to hear that you enjoyed your time with us. We will be sure to pass your kind words along to our team, whom will be encourage by your remarks. Let me informed you that as being a Monument building, in order to preserve it we are obliged to make a regular cleaning in our facade. We hope that we have the opportunity of welcoming you back to the hotel at some point in the future. Kind Regards,

10/10 - 훌륭해요

Steve

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
5 star property no issues
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

jeffrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A special place to stay. Area great easy access to transportation. We did not take advantage to the special facilities they offered something to consider returning to experience.
2024년 2월에 6박 숙박함

10/10 - 훌륭해요

Ippei

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Access is easy and many sightseeing places within walking or metro ride distance.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Gustavo Alexander

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic location, and great staff.
2024년 3월에 11박 숙박함

10/10 - 훌륭해요

Alina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel ; in the center of town
2024년 3월에 6박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 3월 27일
Dear Mrs. Filozov,It is always a pleasure to receive positive comments and we truly appreciate you taking the time to send this to us.We are thrilled that you enjoyed our central location, making your stay even more convenient and enjoyable.We hope to welcome you back in our property soon. Greetings from Barcelona,

10/10 - 훌륭해요

Doug

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Xx
2024년 3월에 8박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 3월 27일
Dear Mr. Brooks,We are very pleased to know that you enjoyed your stay with us, and we hope to be able to welcome you again in the future.Best regards,

10/10 - 훌륭해요

Becky

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A wow at every level! Thanks to all for a great experience.
2024년 3월에 3박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 3월 27일
Dear Mrs. Thomas,Regarding your recent stay at the Hotel Casa Fuster and your wonderful comments, we would like to say thank you.We hope to be able to welcome you again in the future.Kind regards,

10/10 - 훌륭해요

TAKESHI 님, Kawagoe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함

4/10 - 별로예요

Urs

The hotel capitalises on its historic flair but the standard corresponds in no means with the LHW classification
2024년 2월에 3박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 3월 9일
Dear Mr. Urs,We appreciate your feedback regarding your experience at our hotel. While we are delighted that you noticed and appreciated our historic flair, we sincerely apologize if the standard did not meet your expectations corresponding to the LHW classification.Your comments are crucial to us, and we take them seriously. Rest assured, we will thoroughly review and address the areas that may have fallen short of the expected standards. We are committed to continually improving our services to ensure a more satisfying stay for our valued guests.Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations on a future visit.Warm Regards,

10/10 - 훌륭해요

jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful hotel, exceptional staff in perfect location
2024년 2월에 6박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 3월 9일
Dear Mrs. Jennifer,Thank you for your wonderful feedback! We're thrilled to hear that you loved Casa Fuster for its prime location. Most importantly, we are delighted that you found our staff to be exceptional. Providing outstanding service is our top priority, and it's heartening to know that our team made a positive impact on your stay.We look forward to welcoming you back to Casa Fuster in the future. Your satisfaction is our greatest reward, and we can't wait to have the pleasure of hosting you again. Safe travels until we meet again!

10/10 - 훌륭해요

Kazue

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice hotel with hospitality.
2024년 2월에 1박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 3월 9일
Dear Mr. Kazue,Thank you for your wonderful feedback! Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another luxurious experience in the future.Safe travels, and we look forward to your return!Best regards,

10/10 - 훌륭해요

Kazue

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice but facilities are a bit aging.
2024년 2월에 1박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 3월 9일
Dear Mrs. Kazue,Thank you for your valuable feedback. We appreciate your kind words about our accommodations. We take your comment regarding the facilities seriously and assure you that we are continuously working to enhance and update our amenities. Your input helps us identify areas for improvement, and we are committed to ensuring a more enjoyable experience for our guests.We hope to have the pleasure of welcoming you back in the future.Warm Regards,

10/10 - 훌륭해요

Kazue

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice historical hotel. facilities such as safety box are sometimes a bit aging.
2024년 2월에 1박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 3월 9일
Dear Mrs. Kazue,Thank you for your valuable feedback. We appreciate your kind words about our accommodations. We take your comment regarding the facilities seriously and assure you that we are continuously working to enhance and update our amenities. Your input helps us identify areas for improvement, and we are committed to ensuring a more enjoyable experience for our guests.We hope to have the pleasure of welcoming you back in the future.Warm Regards,

10/10 - 훌륭해요

Kunal 님, Paso Robles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very nice. Room was great. No view from our room, but nothing to complain about at all. Great location metro, taxis and car rental access was within 100meters. Absolutely recommend.
2024년 2월에 4박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 3월 9일
Dear Mr. Kunal,We greatly appreciate your positive feedback on your recent stay at Casa Fuster. It's wonderful to hear that you found our staff to be very nice and enjoyed the great room. We apologize for any inconvenience regarding the lack of a view from your room but are pleased to know that it didn't impact your overall experience. It's fantastic to hear that the convenient access to metro, taxis, and car rental within 100 meters added to your satisfaction.Thank you for recommending Casa Fuster; we are eager to welcome you back soon!Warm Regards,

8/10 - 좋아요

SHINGO

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
建物がモダンで立地が最高
2024년 1월에 4박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 3월 9일
Dear Mr. Shingo,Thank you for taking the time to write to us. We are delighted to receive such wonderful comments about our facilities. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another luxurious experience in the future.Safe travels, and we look forward to your return!Best regards,

10/10 - 훌륭해요

catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing. Spoke well English. The neighborhood is perfect for walking around with great restaurants and shopping. Room was very clean and beautiful. Service was excellent. Every night had turndown service. Overall a perfect 4 days in Barcelona @Casa Fuster!
2024년 2월에 4박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 3월 9일
Dear Mrs. Catherine,Thank you so much for taking the time to review your stay with us. We are thrilled to hear that you enjoyed your time at Casa Fuster. We will be sure to pass along your kind words to our staff regarding your comments.We look forward to welcoming you back to Casa Fuster soon!Warm Regards,

10/10 - 훌륭해요

George

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the staff were courteous and friendly.
2024년 2월에 2박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 2월 10일
Dear Mr. George,First of all, thank you for choosing us every time you stay in Barcelona, we are very pleased to welcoming you to our hotel.We highly appreciate your comments and we appreciate for taking the time to write to us. It is fulfilling to receive such wonderful comments about our service.I personally will make sure our staff receives your compliments.Best regards from Barcelona,

10/10 - 훌륭해요

Nicola

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location and service
The hotel was a pleasant surprise very good location in the center of Barcelona. You are closed to everything. The service is great and breakfast was delicious. Great for a couple of days stay in town
2024년 1월에 2박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 2월 10일
Dear Mr. Nicola,Thank you for your positive feedback! We're delighted to hear that our hotel was a pleasant surprise for you, with its excellent central location in Barcelona. We're thrilled that you found the service to be great and enjoyed the delicious breakfast. We appreciate your recommendation and look forward to hosting you again for another enjoyable stay in the future! Best wishes,

10/10 - 훌륭해요

Maura

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel muy bien ubicado , excelente atención de todo el personal. No me hicieron ascenso de categoría
2024년 1월에 1박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 2월 10일
Apreciada Sra. Maura,Agradezco sus amables palabras sobre nuestro hotel y el servicio brindado por nuestro personal. Lamentamos informarle que, debido a la alta ocupación que teníamos en ese momento, no fue posible realizar el ascenso de categoría solicitado. Apreciamos su comprensión y esperamos que, a pesar de esto, su estancia haya sido agradable. Si hay algo más en lo que podamos ayudarle, no dude en hacérnoslo saber. ¡Esperamos tenerle de nuevo en el futuro!

10/10 - 훌륭해요

Jacek

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel, very conveniently located to many major tourist attractions with excellent shopping nearby. The hotel staff was very friendly and professional. Highly recommend to anyone interested in beautiful architecture and interior design.
2024년 1월에 2박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 1월 22일
Dear Mr. Jacek,Thank you for your wonderful feedback! We're thrilled to hear that you loved Casa Fuster for its prime location, beautiful architecture, comfortable accommodations, and delicious food. Most importantly, we are delighted that you found our staff to be exceptional. Providing outstanding service is our top priority, and it's heartening to know that our team made a positive impact on your stay.We look forward to welcoming you back to Casa Fuster in the future. Your satisfaction is our greatest reward, and we can't wait to have the pleasure of hosting you again. Safe travels until we meet again!

10/10 - 훌륭해요

Yoshiaki

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 1월 22일
Dear Mr. Yoshiaki,We sincerely appreciate you taking the time to provide us with feedback about your stay! We look forward to the opportunity to welcome you back to our property in the near future.Warm regards from Barcelona,

10/10 - 훌륭해요

Welington Luiz

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Atendimento, localização, quarto espaçoso, comodidades
2023년 12월에 4박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 1월 22일
Apreciado Sr. Welington,Muchísimas gracias por haber seleccionado el hotel Casa Fuster durante su visita a Barcelona y haber compartido su experiencia. Nos complace enormemente leer que disfrutó de su estancia con nosotros.Nuestro hotel está ubicado en una zona excepcional, cerca de los mejores restaurantes, tiendas en el Paseo de Gracias y los sitios de interés turístico de Barcelona.Esperamos poder darle la bienvenida a usted en un futuro no muy lejano.Saludos cordiales,

10/10 - 훌륭해요

gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the Casa Fuster for its location, beautiful building, comfort, good food, but the staff was exceptional! We will absolutely return to this lovely place.
2023년 12월에 2박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 1월 22일
Dear Mr. Gary,Thank you for your wonderful feedback! We're thrilled to hear that you loved Casa Fuster for its prime location, beautiful architecture, comfortable accommodations, and delicious food. Most importantly, we are delighted that you found our staff to be exceptional. Providing outstanding service is our top priority, and it's heartening to know that our team made a positive impact on your stay.We look forward to welcoming you back to Casa Fuster in the future. Your satisfaction is our greatest reward, and we can't wait to have the pleasure of hosting you again. Safe travels until we meet again!

10/10 - 훌륭해요

Simone

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel in a lively area.
2023년 12월에 2박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 1월 22일
Dear Mr. Simone,Thank you kindly for your review!It is such a pleasure to hear that you enjoyed your stay with us! Our location is conveniently close to shopping areas, dining, and attractions making it a prime destination.We are highly looking forward to your next visit to Barcelona and we hope to see you again soon!Warmest Regards,

10/10 - 훌륭해요

Santiago

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The best of the best
2023년 12월에 3박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 1월 22일
Dear Mr. Santiago,We sincerely appreciate you taking the time to share your positive feedback. It was an honor to have you as our guest during your stay in Barcelona.Best regards,

10/10 - 훌륭해요

parisa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service welcoming and nice staff the rooms were clean large and comfortable enjoyed our stay
2023년 12월에 4박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 1월 22일
Dear Mrs. Parisa,We thank you for taking the time to give us feedback about your stay with us!Customer satisfaction is of the utmost importance to us, and we are delighted that everything exceeded your expectations!It is always a pleasure to receive positive comments about our Housekeeping service, as we work every day to improve it.We hope to welcome you back in our property soon. Greetings from Barcelona,

10/10 - 훌륭해요

Vivian

2023년 12월에 3박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 2월 10일
Dear Mrs. Vivian,We sincerely appreciate you taking the time to share your positive feedback. It was an honor to have you as our guest during your stay in Barcelona.Best regards,

10/10 - 훌륭해요

Akanksha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 1월 22일
Dear Mr. Akanksha,We are very pleased to know that you enjoyed your stay with us, and we hope to be able to welcome you again in the future.Best regards,

10/10 - 훌륭해요

JOSE

2023년 12월에 3박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 1월 22일
Estimado Sr. José,Agradecemos sinceramente que haya compartido su experiencia después de su reciente visita al hotel. Esperamos con entusiasmo darle la bienvenida de nuevo en el futuro.Saludos cordiales,

10/10 - 훌륭해요

JI HYUN

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
다른 무엇보다도 모더니즘 건축가 도미니크 몬타네로가 설계한 역사의 한 코너에 머무를 수 있다는 것 하나만으로도 만족스러웠습니다. 그 가치에 저는 우선 다음에도 바르셀로나에 온다면 이 곳에 숙박할 예정입니다. 다만 10일간의 숙박기간동안 자잘한 기계고장들이 많은 점이 아쉬웠어요. 전화기는 계속 고장나있었고, 벽등이 고쳐졌다가 다시 깜빡거리는 것이 반복되었습니다. 하지만 그 어느 곳다도 숙소 내부를 물청소로 청결히 가꾸고 세세한 어메니티까지 있는 부분은 이 단점을 한편으로 상쇄해주기도 했죠. 그리고 올때마다 저는 늘 건물 뒤편만 보이는 뷰를 배정받게 되어 아쉽습니다. 그래도 이번에는 상대적으로 높은 층이라 방에 빛이 들어 좋았어요. 문의를 하면, 늘 곤란해 한다던가 장기숙박이라 좋은 뷰의 방을 배정하기 어렵다는 식의 답변을 듣기도 해서 선뜻 납득이 가진 않았어요. 그럼에도 불구하고, 호텔 건물 자체의 매력 때문에 다시 찾게 되었던 것 같아요.
2023년 12월에 10박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 1월 22일
Dear Mr. Ji Hyun,Thank you for sharing your experience. I'm glad to hear that you found satisfaction in staying in a historic building designed by the modernist architect Lluis Domenech i Muntaner. Your intention to stay here again on your next visit to Barcelona speaks volumes about the place's value.I understand your disappointment with the minor mechanical breakdowns that occurred during your 10-day stay, such as issues with the phone and wall light. It's reassuring to know that the cleanliness of the interior, maintained through water cleaning, and the provision of detailed amenities in all areas helped offset these shortcomings.I also take note of your mention regarding the assigned views consistently showing the back of the building. It's unfortunate that this has been a recurring issue. On a positive note, having good light in the room on a relatively high floor this time was appreciated. I apologize for any initial challenges you faced when inquiring about room assignments.Your feedback is valuable, and we appreciate your understanding. We look forward to welcoming you back, and we'll strive to make your future stays even more enjoyable. Thank you for choosing our hotel, and we hope to see you again soon.Best wishes,

10/10 - 훌륭해요

BERNARDO

2023년 10월에 1박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 1월 22일
Apreciado Sr. Bernardo,Muchas gracias por compartir su experiencia tras su reciente visita al hotel.Esperamos poder verle de nuevo en el futuro.Saludos cordiales,

10/10 - 훌륭해요

Mai

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 1월 22일
Dear Mrs. Mai,We thank you for taking the time to give us feedback about your stay with us!We hope to welcome you back in our property soon. Greetings from Barcelona,

10/10 - 훌륭해요

Alper

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 1월 22일
Dear Mr. Alper,We thank you for taking the time to give us feedback about your stay with us!We hope to welcome you back in our property soon. Greetings from Barcelona,

10/10 - 훌륭해요

MASAYUKI

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a very good time.
2023년 12월에 1박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 1월 22일
Dear Mr. Masayuki,We thank you for taking the time to give us feedback about your stay with us!We hope to welcome you back in our property soon. Greetings from Barcelona,

10/10 - 훌륭해요

Neal S

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property and the service was really exceptional!
2023년 12월에 3박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 1월 22일
Dear Mr. Neal S.,We are delighted that you had a memorable stay with us, and that all of our staff made it special.We are very pleased to know that you enjoyed your stay with us, and we hope to be able to welcome you again in the future.Best wishes,

10/10 - 훌륭해요

MARCOS MANUEL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Súper hotel
2023년 12월에 2박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 1월 22일
Apreciado Sr. Manuel Marcos,Muchas gracias por compartir su experiencia tras su reciente visita al hotel. Esperamos poder verle de nuevo en el futuro.Saludos cordiales,

6/10 - 괜찮아요

Dora

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
1 this is the worst hotel we stayed during the trip. 2 - there is no service line available in our room. We need to run down from 4th floor to 1st floor ask assistance. 3 - air condition didn't work. door key didn't work. kettle broke. We asked for a new kettle, never get replaced.4 - We asked the doormen to get a doorknob so we can open the window and get fresh air. He took the tips and disappeared. 5 - There is a blood stain on the towels.
2023년 11월에 3박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 1월 4일
Dear Mrs. Zheng,Thank you for taking the time to tell us about your stay at Hotel Casa Fuster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Hotel Casa Fuster, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

10/10 - 훌륭해요

MASAYUKI

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am enjoying my stay at the hotel.
2023년 12월에 3박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 1월 4일
Dear Mr. Masayuki,Thank you for sharing about your stay at Hotel Casa Fuster 5*, Landmark.We appreciate the flattering remarks and are glad you liked our hotel. Thank you again for recommending us, and we look forward to your next visit.

2/10 - 너무 별로예요

Georg

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Das ist mein Liebling hotel, aber diesmal Sie haben mich drei Tage frieren lassen, weill bei mir Heizung hat nicht funktioniert und was hat mir weh getan ich habe keine Hilfe oder andere Angebot von Rezeption bekommen
2023년 11월에 3박 숙박함
답변 제공: Nuria Tusell - Guest Relations Manager 님, 2024년 1월 4일
Dear Mr. Georg,Dear Guest,We thank you for taking the time to give us feedback about your stay with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Customer satisfaction is of the utmost importance to us; therefore, we are truly sorry the meintenance incident occurred; it is our goal to rectify any incident as soon as it had been reported.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,