2/10 - 너무 별로예요
Carolyn
2024년 5월 15일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lies about 24/7 front desk in description. Apparently due to staffing issues. As I was arriving at 12:30am and leaving at 6:30am I chose this hotel due to having 24/7 front desk, and when they said there would be no one there and I would have to go down a back street, put in a code, take all my luggage upstairs - as a sole female traveler I was not comfortable doing this but they would not give me a refund. I’d booked that morning for that night as I had a 7 hour stopover at Barcelona. I decided I’d feel safer staying at the airport terminal where there would at least be security. But they are absolute thieves for not refunding because they have false advertising. It’s only $100 but I will take it further with Expedia as well as they are also accountable to ensure that the information is up to date and should force properties to refund if information incorrect.
Carolyn
2024년 4월에 1박 숙박함