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Reviews of Alma del Lago Suites & Spa

4.5 out of 5
Alma del Lago Suites & Spa
Av. Bustillo 1,151, San Carlos de Bariloche, Rio Negro

Reviews

8.8

Excellent

Rating 10 - Excellent. 192 out of 347 reviews" "
Rating 8 - Good. 108 out of 347 reviews" "
Rating 6 - Okay. 32 out of 347 reviews" "
Rating 4 - Poor. 9 out of 347 reviews" "
Rating 2 - Terrible. 6 out of 347 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended . I stayed in a jr suit and the room was clean, comfortable andview was fantastic.
Stayed 3 nights in Apr 2024

2/10 Terrible

Don, Carson City

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Thinks it’s a top hotel. Reserved two nights. Weather forced us to leave after one. Youngster at front counter said “no refunds, it’s in the contract.” I explained I didn’t want a refund, I wanted a room credit for when we planned to return in two weeks. “Nope. Call this number, maybe they’ll think about that.” Our flight got canceled, so we used the second night as originally planned. But, I don’t stay where policies are abusive.
Stayed 2 nights in Apr 2024

10/10 Excellent

roberto, miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views of the lake. Walkable
Stayed 4 nights in Apr 2024

10/10 Excellent

william

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice property walkable to town with great views of the lake. Nice breakfast. Helpful staff. If you don’t want to go all the way out to llao llao this is your place.
Stayed 2 nights in Feb 2024

8/10 Good

Arlin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a quite stunning view hotel, will not rated as 5 stars, but is a very nice hotel, walkable from city center. Not very good internet conection. But overall very nice
Stayed 3 nights in Mar 2024

8/10 Good

Sardha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked to city center. Dinner menu was limited. Front desk was great. Dining room personnel were very attentive. Mateo was super pleasant.
Stayed 3 nights in Mar 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very friendly, helpful staff.
Stayed 9 nights in Jan 2024

10/10 Excellent

Tommy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is incredible, wouldnt recommend a room thats on the road though, lots of noise due to traffic
Stayed 5 nights in Jan 2024

10/10 Excellent

Alejandro, Homestead

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

6/10 Okay

camilo

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff are very nice but this hotel needs work. The rooms are set up with the bare minimum. A couple of times I had to ask for toilet paper and towels. Hotel was very nice views but decor needs upgrade. WiFi is very patchy

6/10 Okay

Enkeleda

Liked: Cleanliness
I am not happy about the tremendous noise!!! My room was in front of the elevator, next to the lobby. I couldn’t close my eyes at night from loudness!!!
Stayed 3 nights in Dec 2023

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

BELA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early at the property, they accommodated us and were able to check in 4-5 hours early at our request.
Stayed 3 nights in Dec 2023

4/10 Poor

GONZALEZ CARBALLO

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Mala experiencia
Mala experiencia, habitación muy chica ,calurosa , empleados arrogantes y de cuarta , ídem a comentarios de otros viajeros , no es 5 estrellas, no lo recomiendo y no volvería . Deberían capacitarse para brindar un servicio 5 estrellas .
Stayed 4 nights in Nov 2023
Response from Reservas on Nov 10, 2023
Estimada Sra Gonzalez Carballo buenas tardes, lamentamos que la estadía no haya cumplido con sus expectativas.Ahondaremos en lo que nos comenta. Nos caracteriza un servicio cordial y amable. Aguardamos que un futuro, nos vuelva a visitar para lograr cambiar la imagen con la que se ha retirado.Saludos cordiales.

8/10 Good

Carlos

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff needs to improve on friendliness and being nice a the front desk. Breakfast was good. The location is great and convenient.
Stayed 3 nights in Sep 2023
Response from Reservas on Nov 6, 2023
Estimado Sr Carlos, trabajaremos en los puntos que nos marca a reforzar.Agradecemos su visita, y aguardamos su próximo contacto.Saludos cordiales.

8/10 Good

maria

Stayed 6 nights in Jul 2023
Response from Reservas on Sep 2, 2023
Estimada Maria, muchas gracias por su calificación. Hasta su próxima visita !

10/10 Excellent

Marianna

Stayed 1 night in Feb 2023
Response from Reservas on Feb 13, 2023
Estimada Sra Marianna, muchas gracias por sus comentarios. Aguardamos su próxima visita. Saludos cordiales.

2/10 Terrible

Cristian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Reservas on Feb 7, 2023
Buenas tardes, lamentamos no haber cumplido sus expectativas. Nos gustaría saber un poco más sobre, a su criterio, los puntos a mejorar. Le enviamos un cordial saludo.

10/10 Excellent

Ezequiel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and dedication from all team
Response from Reservas Alma del Lago on Jan 19, 2023
Dear Ezequiel, thank you for your comment. We will await for your next visit. Best regards.

4/10 Poor

Kevin

Business traveler
Liked: Cleanliness
Disliked: Staff & service
No air condition could cause some comfort issues. Since it’s hot and stuffy, you can either open your window or use a portable fan that is provided in the room. The fan is noisy, which would make sense. However, opening the window (if your room faces the street) just invites even more noise into your room. The staff don’t appear to be very friendly, particularly the front desk staff. Very monotone, very unwelcoming. But the rooms are clean… so that’s good.
Stayed 1 night in Mar 2022

10/10 Excellent

ROBERT

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Alex Alvarado Salgado on Feb 23, 2022
Muchas gracias por su puntuación. Valoramos su tiempo

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There is not A/C in this Hotel, and the windows do not have a insect screen in case you want to cool the room down by opening the window. It was a poor choice they made to not include an A/C unit per room in case some passengers required it.
Stayed 7 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on lake with beautiful views. Nice facilities. Very friendly staff. Decent breakfast buffet.
Stayed 3 nights in Feb 2020

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel a short walk from town
Great hotel a short walk from the town centre. Pool and spa are great and service was really good. Reception on hand to help organise trips and car rental
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, the best views of the mountai and lake in Bariloche plus great bar and breakfast
Stayed 3 nights in Jan 2020

10/10 Excellent

Saskia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gorgeous views!
Overall, a fabulous hotel with the most amazing views of the lake. We really enjoyed our stay, and the cocktails at the bar were amazing, although they did run out of tequila on the second night, but this seemed to be common in the town. The rooms do not have air conditioning, but if you like to fall asleep to the sound of crashing waves like we do, then leave the window open overnight. Staff were friendly, although when we were checking out and questioned a charge on the bill, we couldn’t get a straight answer as to what it was for. We stated we refused to pay it unless they could tell us what it was, so they eventually removed it from the bill (somewhat reluctantly). You do need to pay the eco tax in cash though, that is legit. Enjoyed our stay though and would stay again!
Stayed 4 nights in Jan 2020

6/10 Okay

John

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Too.hot
Hotel lets itself down by no heat control. I struggled to sleep both nights due to.the heat in room which spolit the overall stay
Stayed 2 nights in Jan 2020

10/10 Excellent

Gopa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
Love the hotel. View is excellent!!
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Great views worth every penny , will recommend and stay again
Stayed 3 nights in Dec 2019

8/10 Good

DA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
día de descanso
Muy buen hotel sobre el lago.
Stayed 1 night in Dec 2019

8/10 Good

Paulo, Lisbon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location with great view, and excellent Bar. Rooms are small for a Junior suite and breakfasts is limited
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2019

6/10 Okay

Chrisbaez, D.R

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The best thing this hotel has is the view, at arrival i informed the staff that expedia had sent me a mail where I was to get late check in and a discount on hotel restaurant charges. Not only did they not have any information about this but ask me to produce this e mail. I had erased the email but after much looking found it in my reservation at the expedia website. They acknowledge it but called us on the day of check out to ask if we really needed the late check out! We had already told them our flight was late and we could use the extra two hours. It is a nice hotel but there are many others around. Bariloche is beautiful and a must see.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well layout of the hotel. Glass walls expose the wonderful views of the lake and the mountains with their snow covered tops. Great location within walking distance to Bariloche downtown.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was extremely good. The check in process was fast and the restaurant is superb.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveler

Stayed 3 nights in Jan 2019

8/10 Good

Carol, Huntington Beach, CA

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
The views were wonderful. We had a room with the lake view and it was the best thing about our stay and the property
Stayed 4 nights in Mar 2019

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room with fabulous view of the lake after we upgraded for more money. Nice swimming pool. Very nice hotel.
Stayed 5 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We could not fault this hotel. The location was good, only a 10 minute walk into town and the views of the lake were brilliant. Every interaction with staff was great, super helpful and friendly.
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Nov 2018

8/10 Good

Ali Raza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8/10
The views are amazing, bit far from local areas. You've to walk for a while like 10mins. The staff and the facilities were great and the breakfast was okay. Though limited parking space but they accommodated us during the duration which was nice. Overall it was a nice place.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Wonderful situation overlooking lake.
Stunning view if you have Lakefront room. Longish walk to town centre though
Stayed 1 night in Feb 2018
Response from Alex Alvarado on Mar 9, 2018
Thank you very much for your comments.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Hotel and staff were amazing. Woud definitely stay here again. Location is perfect!
Stayed 7 nights in Jan 2018
Response from Alex Alvarado on Mar 9, 2018
Thank you very much for your comments

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Location on the water
This was a great hotel and I only wish I could have stayed longer. The rooms were quaint but very comfortable. The view outside the window was beautiful. The staff was friendly and the breakfast was good. It is in such a beautiful location!
Stayed 1 night in Dec 2017

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay at Bariloche
Nice hotel. If you are plannng to stay make sure you ask for the lake view. The rooms looking to the street can be noisy
Stayed 2 nights in Oct 2017

10/10 Excellent

alon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location in Bariloche . 5 minutes to the center and right on the lake . Excellent service, unbeatable views of the mountains and the chance to experience unforgettable sunrises - all from your room!
Stayed 4 nights in Aug 2017
Dear Alon , thank you a lot of for your comement. kind regards

10/10 Excellent

B Wizz, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break from Montevideo
Lovely hotel with great views over the lake. Staff were fantastic and helpful