Barra da Tijuca, Rio de Janeiro hotel rooms at the Windsor Hoteis

"Rooms are very clean, staff were very helpful. Only issue is with property which seems to be old and copule of things in the room were broken."

"For the price I was expecting to find the property in better conditions. It was still pretty good, but a few items could have been better, like the air conditioning wasn’t turning down or up, it was always the same intensity. We also had a couple of issues with the safe, bit these were taken care by maintenance. The location of the hotel is a big plus, close to mane great local restaurants. Staff was great during the whole stay. The views from the room and the roof top is amazing. "

"Great hotel "

"Issues we had with this "5-star" hotel: 1. The check-in process is laboriously slow; 4 people ahead of me and it took more than an hour to get through with 2 people handling checkin. Had to fill out the same personal information that was provided when I booked. Total waste of time. 2. The water in the shower did not drain - the slope was away from the drain 3. The cap around the water control for the shower was loose. 4. Water was not hot and had to call maintenance twice. 5. Coffee/tea was not stocked well and no black tea. 6. I booked an ocean front room and we were given a room overlooking the parking roof! Yes, if you step out on the balcony and look left, you can see the ocean! Total bait and switch."

"Most staff don’t speak English - very few. Have your translator app ready if you don’t speak Portuguese. "

"Clean Rooms "

"Everything and everyone fantastic! Only thing you guys need more attention to cleanliness of pool area including pool, you need someone to act as pool boy and clean and take care of water inside pool every day , specially a pool this small. It’s wonderful but its dirty."

"Localização excelente ,café da manhã honesto com muita variedade e estrutura muito boa ! Funcionários da recepção sem comunicação entre eles ! Renovei mais uma diária ,assinei o check in da nova diária e após,três funcionários vieram me incomodar no apartamento em tempos diferentes,informando que já tinha ultrapassado o horário de check out ! Fora isso estadia muito boa "

"Great place to spend your vacation, everything was clean and safe, great restaurants, gym and spa, friendly staff, safe beach and the neighborhood. Planning to return in the near future."