바루, 산 호세주의 수영장이 있는 호텔

“The grounds are beautiful and the facility was clean and well-kept. Staff members were pleasant. We would actually consider staying there in a different room but the white cabin with the thatched roof was awkward and uncomfortable to the point that we left after one night even though we knew we wouldn't get a refund. You can tell from the photos that some of the description is inaccurate (It's just one bedroom and doesn't have a private pool though there is one pool for all guests to share.) but...

“Check in time was at 3pm. We were there at 3pm and were told to wait for two hours for rooms to be ready. It was raining a lot and we were not offered an alternative but to wait pretty much in our car or go back later. We were 6 people with kids and elderly, waiting for a room for two hours in the rain and not alternative but to come back or wait in the car while it is raining heavily should not be an alternative. We left and Expedia does not want to reimburse the money we paid for a room that...

“The on-site staff were wonderful. But the room was not ready at check in time. It smelled like dogs. There was black mold on the bed. Super loud traffic noise all night. ”