Find Resorts & Hotels with Spas in Baru Island

"The location of the hotel is indeed secluded, with virtually no surrounding amenities. While the beach staff were courteous and attentive—particularly Edwin, who demonstrated exceptional service and professionalism—this was unfortunately the only positive aspect of the stay. The condition of the hotel is deeply concerning. The property is severely outdated and exhibits clear signs of neglect. There was visible mold throughout the pool area, particularly around the slide pool, posing a potential health hazard. Additionally, multiple tiles were missing inside the pool, and the surfaces were extremely slippery, creating a dangerous environment. As a direct result of these unsafe conditions, I suffered a fall while walking in the pool area. Paramedics were called to assess my condition; however, there was a complete lack of any follow-up or incident management by the hotel. I sustained a shoulder injury and significant abrasions to my knee, yet no apology, acknowledgment, or concern was expressed by the staff or management. This level of negligence, both in terms of facility maintenance and guest care, is unacceptable and raises serious concerns regarding the hotel’s commitment to safety and basic standards of hospitality. "

"Great accommodations, excellent staff. "

"Rooms specially bathrooms need remodeling very soon. Noticed black mold that can be cleaned with products. There is no need to have it there. Besides that nice location. "

"The hotel has all the potential to be the best hotel in Cartagena. Great convenient location close to everything, its own beach, great swimming pools. However, it sad to see how poorly maintained the hotel is. It is falling apart. I would guess that the problem is poor management. - pools were dirty - the walls/ sides of the pools - room towels and sheets were thin and old - the walls of the building are falling apart - lack of paint. - gardens seem poor. - beach was dirty - the birds eat from your plates. Very uncomfortable. Very sad to see this is happening as the food, the people and the service were great. "

"Great fresh breakfast. Lovely staff who went above and beyond "

"The good was really good value and quality However my room was dripping water from The ceiling"

"Clean room "

"The staff was excellent. Everybody made sure you feel good and enjoy your stay. The location was perfect. Easy access to everything. I would definitely recommend it. "

"We had a great time. We stayed for a week and got to experience most of what the resort has to offer. We came with two little kids under two and glad we were put on the first floor and had a big family room. Moving around was hard work with a stroller because there’s lot of stairs and not enough ramps. The buffet food had lot of options to choose from. Some are hits and some misses. The restaurants had good food. My main issue was with communication. This was my birthday trip and I let the staff know during check in and asked what they offered for birthdays; I was told it was handled and during my dinner, no one was aware and I had to tell them it was my birthday. We weren’t told about the schedules or how anything worked, maybe it’s the language barrier. We had to figure things out and makeout what the pamphlet said. However we loved the overall staff from the restaurants to the lobby and overall services. Everyone is very patient and friendly. By the time we had to go the staff honestly felt like family. They knew our names and kids names. Really a great crew. "