Dear Mr NamWe have just received your review of your stay at the GAIA Hotel. We were surprised to see that you didn't like some of the things as we only received 2 out of 10 points. Unfortunately, however, there are no details of what you did not like about your stay at the GAIA Hotel. Please let me know what you did not like about your stay so that we can improve. You are also welcome to contact me by phone or email.Thank you for your message.

Dear KyeongThank you for choosing to stay at GAIA Hotel for the second time and for sharing your wonderful experience with us. We're thrilled to hear that you had great memories of your previous stay and that your recent visit was equally enjoyable.The fantastic location of our hotel in Basel is indeed a highlight, and we're delighted that the room was clean and comfortable, providing you with a pleasant experience. It's always our goal to exceed our guests' expectations, and we're pleased to know that you felt everything was even better than your first stay.We look forward to welcoming you back for your third stay in the future. Your continued support is much appreciated, and we aim to provide you with exceptional service every time you visit.Thank you for your kind words, and we can't wait to host you again.Best regards,

Dear Sir or MadamThank you for your visit and thank you very much for your 10 points. This makes us happy and shows us that we are on the right path - and this is only possible together with our great and enthusiastic employees.Best regardsGAIA Hotel with Andrea

Thank you very much!

Dear JudyThank you for your visit and thank you for your feedback.. It's also great that you praised our organic breakfast. That makes us very happy.Kind regards Andrea and the GAIA Team

Dear IrwinThank you for your visit and thank you for your feedback, which of course pleases us. We also find it annoying that there are sometimes people hanging around the station who look a bit dirty. But the Basel government is on the case, but even their hands are tied. Kind regardsAndrea and the GAIA Team

Dear Marina Thank you for your kind words and thank you for your visit, which has pleased us. We are particularly pleased you mentioned the employees who do a great job here, whether front office staff, breakfast ladies or our housekeeping staff.Have a great day and best wishes from Basel

Dear Marie Thank you for sharing your experience! We're delighted to hear that you appreciated the hotel's beautiful decor, comfort, and convenient location near the train station. It's great to know that our staff was helpful and that you enjoyed the plentiful and well-maintained breakfast buffet. We look forward to welcoming you back in the future!

Dear RachelThank you for your positive review! We're thrilled to hear that you found the hotel to your liking and enjoyed the complimentary breakfast. We appreciate your feedback about the curtains; it's valuable as we strive to improve every guest's experience. It's great to know that the included bus pass and discounts at local museums and the zoo enhanced your visit to Basel. We look forward to welcoming you back on your next trip!

Dear AnnaWe are delighted that you have such positive memories of the reception. We attach great importance to the competent care of our guests and hope to provide you with the best possible advice. We hope to welcome you again soon as our guests.

Dear LisaWe are sorry, were the noises at the station noticeable for you. We do our best to offer a comfortable overnight stay despite the central location. We are pleased to note that you enjoyed the hotel as a whole. We look forward to welcoming you again. The GAIA Hotel

Lieber JoeDanke vielmals für die tolle Rückmeldung zur Zeit im GAIA Hotel. Wir freuen uns wenn Sie bald wieder unseren Gast sein werden.

Dear WilliamThank you so much for your fantastic review and for your continued loyalty! We're thrilled to hear that you consistently enjoy your stays at our hotel. It's wonderful to know that you find our staff friendly and our breakfast truly amazing. We're also delighted that you appreciate the cleanliness and amenities of our rooms, including the well-appointed shower room and toilet.Your kind words mean a lot to us, and we're grateful for your ongoing support. We look forward to welcoming you back for your 10th visit and many more enjoyable stays in the future!Warm regards,

Dear Susan,Thank you for your wonderful review! We're delighted to hear that our hotel's location was convenient for your arrival at EuroAirport and for onward travel from the SBB station to other Swiss destinations. It's great to know that you found our reception team friendly and our rooms clean and well-appointed.We're especially pleased that you enjoyed our excellent breakfast offerings. We strive to provide a satisfying start to the day for all our guests.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future!Warm regards,

Dear MelonieThank you for your review! We're delighted to hear that you found our hotel to be clean, with excellent service and a great location. Providing a comfortable and convenient stay for our guests is our top priority, and we're thrilled that we could meet your expectations.We hope to have the pleasure of welcoming you back again in the future!

Dear MarkusThank you for your feedback! We're glad to hear that you had an excellent experience at our hotel and appreciated its intimacy and proximity to the train station. We strive to provide a comfortable and convenient stay for all our guests.

Dear SusanThank you for your kind words! We're pleased to hear that you appreciated our recent refurbishment, and we take pride in maintaining a clean and well-presented environment for our guests. Our staff strives to provide a friendly and welcoming atmosphere, so we're glad to hear that you found them to be friendly.We hope you had a comfortable and enjoyable stay, and we look forward to welcoming you back again soon!

Dear JanetThank you for your positive review! We're delighted to hear that you had a great experience during your stay with us. Our convenient location near the train station and close proximity to the old city make exploring Basel easy and enjoyable for our guests.We hope to have the pleasure of welcoming you back again in the future!

Guten Tag Herr RossVielen Dank für Ihre tolle Rückmeldung zur Zeit im GAIA Hotel. Wir freuen uns sehr, Sie wieder als unseren Gast zu begrüssen und wünschen Ihnen bis dahin eine gute Zeit.

Dear PatriciaThank you so much for your glowing review! We are thrilled to hear that you had such a fantastic experience at Gaia Hotel. It's wonderful to know that our staff made a positive impression on you with their friendliness, professionalism, and proactive approach. We take great pride in providing exceptional service to our guests.We're delighted that you enjoyed our breakfast offerings, with a wide variety of options including organic and dairy-free choices. It's also gratifying to hear that you found our hotel to be spotlessly clean, with attractive public rooms and well-appointed amenities.We're glad you appreciated the spacious and modern room, comfortable bedding, excellent climate control, and lovely bathroom. The complimentary beverages in the fridge and the tea/coffee making amenities are just some of the ways we strive to enhance our guests' experience.We're pleased that you enjoyed the sauna, and we're glad you found our hotel to be amazing value, especially when combined with the Basel pass.Thank you for your recommendation, and we look forward to welcoming you back again soon!

Guten Tag KaoriVielen Danke für Ihre tolle Bewertung. Wir freuen uns als ganzes Team, dass Sie die Zeit bei uns in bester Erinnerung haben. Bis bald, wieder im GAIA Hotel

Guten Tag KaderVielen Dank für ihre Bewertung vom GAIA Hotel. Es freut uns, dass Sie die Zeit bei uns in bester Erinnerung haben und wir Ihnen einen passenden Service bieten konnten.

Dear RaymondOn behalf of GAIA Hotel, we sincerely appreciate your positive feedback regarding our breakfast and our waiters exceptional service. We will be sure to pass along your compliments to our team. It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay in the future.

Cher client,Merci beaucoup pour vos commentaires. Nous sommes ravis d'apprendre que vous avez apprécié l'accueil chaleureux en français, ainsi que les conseils pour vos voyages. Nous sommes désolés d'apprendre que la chambre n'était pas aussi bien insonorisée que prévu, mais nous sommes heureux que vous ayez trouvé l'emplacement pratique près de la gare et à côté d'un petit Coop.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour.

Danke vielmals für die 10 von 10 Punkten. Wir freuen uns über solch tolle Rückmeldungen und freuen uns auf ein Wiedersehen im GAIA Hotel Basel

Guten Tag ElkeVielen Dank für Ihr Feedback zum GAIA Hotel. Gerne nehmen wir Ihr "alles tiptop" als motivation für unsere tägliche Arbeit. Wir freuen uns, Sie wieder bei uns begrüssen zu dürfen und wünschen bis dahin eine gute Zeit

Dear WilliamThank you for your review which leaves us perplexed. The GAIA Hotel is the most traditional hotel at the station and our building is quite picturesque as it was built around 1900. In fact, we are close to the train station and therefore in a lively environment which most of our guests appreciate. Since we are located directly at the station, we have short-term parking spaces directly at the hotel. You have been made aware of this by our reception team. Of course, you are free to park your car in the underground garage first and then bring your luggage to the hotel yourself. We would like to assure you that our furniture is of high and sustainable quality. We are very sorry that you did not notice this. Our lobby is also much appreciated by our guests and our friendly front office team exudes a youthful charm.It is a great pity that we were unable to satisfy you. We would have loved to have received your feedback personally and taken action on the spot. Now it is no longer possible for us.Perhaps you will give us another chance during your next stay in Basel.

Dear CatherineThank you for your feedback! We're delighted to hear that you found our staff friendly and most helpful, and that the hotel's location near the transport hub was convenient for your travels. We appreciate your choice of the GAIA Hotel and look forward to welcoming you again in the future!

Dear EmilyThank you for your positive feedback! We're glad to hear that you had a friendly experience at our small, family-owned property. It's wonderful to know that you would choose to stay with us again.

Dear StanleyWe are very happy about the short and positive feedback.

Thank you very much for your review. We are very pleased that you have positive memories of the breakfast. Thank you for the great feedback and a good start to the new year.

Vielen Dank für Ihr Feedback! Es freut uns zu hören, dass Sie die günstige Lage des Hotels direkt gegenüber dem Hauptbahnhof sowie das gute Frühstück und den ausgezeichneten Empfang geschätzt haben. Die großzügigen Zimmer mit kostenloser Minibar am ersten Tag trugen offenbar ebenfalls zu einem positiven Aufenthalt bei.Ihre Anmerkung bezüglich der Verdunkelungsvorhänge nehmen wir gerne zur Kenntnis. Wir schätzen solche Rückmeldungen, da sie uns helfen, Bereiche zu identifizieren, in denen wir uns verbessern können. Wenn Sie weitere Anmerkungen oder Wünsche haben, stehen wir Ihnen gerne zur Verfügung.Vielen Dank, dass Sie sich für das GAIA Hotel entschieden haben, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Dear LauraThanks a lot for the excellent review! We would be very happy to see you again at GAIA Hotel

Dear EllenVielen Dank für Ihre Rückmeldung und die tolle Bewertung über unser GAIA Hotel. Wir freuen uns, wenn wir Sie wieder als unseren Gast begrüssen dürfen

Liebe KeithVielen Dank für die Bewertung und dass sie die Zeit bei uns sehr positiv erlebt haben. Wir freuen uns, wenn Sie bald wieder zu uns in GAIA Hotel kommen.

Dear KeithThank you for your feedback! We're pleased to hear that you found the GAIA Hotel conveniently located by the train station, yet quiet and safe. It's great that you enjoyed the nice breakfast as well. The combination of a central location and a peaceful atmosphere is important, and we're glad we could provide that for you.

Dear LynneThank you for sharing your experience with us! We're delighted to hear that you had a lovely one-night stay at the GAIA Hotel before your travels. It's great that you found our staff to be friendly and helpful, and that you enjoyed a spacious and comfortable room.We appreciate your feedback regarding the breakfast. We always strive to improve, and your comments will be taken into consideration as we continue to enhance the quality and variety of our offerings.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future. Safe travels!

Dear Mr Mbeck MomendengThank you for your feedback about your stay at the GAIA Hotel.However, your review is incomprehensible and absolutely unacceptable. As you know, the ring was not stolen by an employee.We reject this statement and are happy to back it up with our documentation. As you and we also know, you had an unannounced visit to the hotel, we don't want to go into that further.We ask you to remove the review and wish you all the best on your journey.

Dear Anne MarieThank you very much for your positive feedback! We're delighted to hear that you found the property to be meticulous, enjoyed a fantastic breakfast, and encountered wonderful staff during your stay. Creating a positive and memorable experience for our guests is a top priority, and it's gratifying to know that we met your expectations.

Danke für die 5 von 5 Punkten! Das ist eine grosse Motivation für unser ganzes Team.

Guten TagVielen Dank für die spitzen Bewertung. Das freut uns natürlich sehr. Freundliche Grüsse

Lieber AndreaVielen Dank für Ihre Rückmeldung zu der Zeit bei uns im GAIA Hotel. Es freut uns sehr, dass Sie die Zeit bei uns in positiver erinnerung haben. Wir freuen uns, wenn Sie wieder bei uns Buchen.Freundliche Grüsse

Dear LeahWe truly appreciate your wonderful feedback! It's fantastic to hear that your experience at our hotel was exceptional. We're delighted that you enjoyed the little touches like towel heaters, the breakfast, and the added convenience of no charges for in-room amenities.Our team is dedicated to making each guest's stay memorable, and it's heartening to know that our efforts contributed to your positive experience.Should your travels bring you back our way, we would be thrilled to welcome you again at our hotel.