야외 수영장

베스트 웨스턴 프리미어 판빌 여행 후기

5 out of 5
베스트 웨스턴 프리미어 판빌
Jl Ahmad Yani, Batam, Batam Island

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 279개 이용 후기 중 149개" "
평점 8 - 좋아요. 279개 이용 후기 중 96개" "
평점 6 - 괜찮아요. 279개 이용 후기 중 24개" "
평점 4 - 별로예요. 279개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 279개 이용 후기 중 4개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room dirty! Not cleaned everyday. Dirty hair inside the water pipe. Water can’t flushing it. Front desk staff used my credit card without my permission. I was so surprised my credit card was charged from the unknown person today morning when received the message from the card company.
2023년 11월에 7박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2023년 12월 7일
Dear Anonymous,Thank you very much for your valuable feedback. We reiterate our deepest regret that our hotel and services have not met your expectations.Our honest apologies for the shortfalls you experienced during your stay. We hope we have the opportunity to welcome you back in the future and I remain at your disposal for any further assistance you may need.

10/10 - 훌륭해요

YEON SIL

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고입니다
가성비대비 매우만족입니다!!가시면 아리랑 식당 꼭 추천!!!!!완전맛있어요
2022년 8월에 1박 숙박함
답변 제공: Management of Best Western Premier Panbil 님, 2022년 9월 2일
Dear Yeon Sil, Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 - 훌륭해요

YEON SIL

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고호텔
가격대비 너무너무 훌륭해요 한식당 아리랑 우와~~~와우~~~완전완전 대박입니다 김치찌개 골뱅이무침은 한국보다훨씬맛있어요 호텔내시설은매우매우만족입니다!!!
2022년 8월에 1박 숙박함
답변 제공: Management of Best Western Premier Panbil 님, 2022년 9월 2일
Dear Yeon Sil, Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 - 훌륭해요

SUNG JO

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Management of Best Western Premier Panbil 님, 2022년 7월 21일
Dear SUNG JO, Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 - 좋아요

Eungyo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 괜찮은듯
호텔 내에 있는 한국식당에 맛있어요. 호텔은 대체적으로 깔끔한편이에요 시내랑 쫌 떨어져있고
2021년 12월에 8박 숙박함
답변 제공: Besrin Malau - Executive Assistant Manager 님, 2022년 1월 11일
Dear Eungyo, We are honored you have chosen our hotel as your destination of choice in the Batam. We are looking forward to have the pleasure of welcoming you again for further great memories in our Hotel. Stay safe Besrin Malau Executive Assistant Manager

8/10 - 좋아요

충원

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 9월에 4박 숙박함
답변 제공: Andrew Tampi 님, 2019년 10월 14일
Dear 충원, Thank you for sharing your positive feedback! We are happy to learn that your overall stay was up to your expectation, in relation to our accommodation comfort and services. Let us know what other transformation we could offer to make your next stay even better! It has been a pleasure hosting you and we look forward to having you on your next visit in Batam. With kindest regards, Andrew Tampi General Manager

8/10 - 좋아요

실제 이용하신 고객

2019년 7월에 3박 숙박함
답변 제공: Andrew Tampi 님, 2019년 8월 12일
Dear Anonymous, Thank you for sharing your positive feedback! We are happy to learn that your overall stay was up to your expectation, in relation to our accommodation comfort and services. Let us know what other transformation we could offer to make your next stay even better! It has been a pleasure hosting you and we look forward to having you on your next visit in Batam. With kindest regards, Andrew Tampi General Manager

6/10 - 괜찮아요

SUNGMIN

별로예요: 객실의 편안함
Soundproof door and wall is needed.
2019년 5월에 2박 숙박함
답변 제공: Agus Sri Damanik 님, 2019년 6월 7일
Dear Mr Sungmin, On behalf of Management and staff of Best Western Premier Panbil, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you back in the near future. Warmest regards, Management Best Western Premier Panbil

10/10 - 훌륭해요

현정

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고에 숙소
바탐 숙소 정보가 없어서 반신반의하며 예약한곳..도착해서 직원들에 친절함에 감탄하고 가격대비 완전 좋은 숙소에 또 한번 감탄함..대신 우리 방 뷰는...그닥...근처에 할만한건 없음 밤에 루프탑에서 슬링 한잔하며 신랑과 좋은 시간보냈어요 만족하는 숙소!!
2019년 5월에 2박 숙박함
답변 제공: Agus Sru Damanik 님, 2019년 5월 28일
Dear Valued Guest, On behalf of Management and staff of Best Western Premier Panbil, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you back in the near future. Warmest regards, Management Best Western Premier Panbil

10/10 - 훌륭해요

CHANMIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 2박 숙박함
답변 제공: Agus Sri Damanik 님, 2019년 4월 23일
Dear Valued Guest, On behalf of Management and staff of Best Western Premier Panbil, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you back in the near future. Warmest regards, Toto Murtiono General Manager Best Western Premier Panbil

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
정말 좋았어요
정말 좋았어요 서비스도 좋았고, 음식도 맛있었어요 만족했습니다
2019년 4월에 1박 숙박함
답변 제공: Agus Sri Damanik 님, 2019년 5월 4일
친애하는 소중한 손님, Best Western Premier Panbil의 경영진과 직원을 대신하여 체류를 신뢰하고 경험을 공유해 주신 데 대해 감사드립니다. 우리는 즐거운 숙박이 있었음을 알고 기쁘게 생각하며 손님의 만족을위한 시설을 알고 있습니다. 고객 기대를 충족시키는 서비스와 제품을 제공하는 것이 우리의 목표입니다. 우리는 우리가하는 모든 작은 일들이 당신의 경험을 특별한 도움이되도록 도와 줄 것이며 당신이 우리의 서비스에 만족한다는 것을 알게되어 매우 기쁩니다. 우리는이 리뷰를 우리 팀에 전달하여 우리가 미래의 손님들을 더 잘 봉사하도록 격려 할 것입니다. 개인적으로 귀하의 의견에 진심으로 감사 드리며 가까운 시일 내에 여러분을 다시 기다리고 있습니다. 따뜻한 안부, 토토 무티 오노 총 관리인 베스트 웨스턴 프리미어 판 빌

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 최고
방이 크고 편안했습니다. 가격 대비 아주 괜찮은거 같습니다. 필요한 모든 시설이 갖추어져있고 좋습니다.
2019년 3월에 1박 숙박함
답변 제공: Toto Murtiono 님, 2019년 3월 5일
Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of any assistance in the future, please do not hesitate to reach me personally. Thank you again for taking the time to completing the survey. We appreciate your loyalty to our brand. Sincerely, Toto Murtiono General Manager Best Western Premier Panbil

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay with a beautiful nature view
This hotel has a beautiful nature view! The view itself worth to stay this hotel. We enjoyed a lot hotel facility too. Facility such as swimming pool, sauna, steam room are all great! They provide a shuttle too to get to the mega mall.
2019년 2월에 2박 숙박함
답변 제공: Toto Murtiono 님, 2019년 2월 27일
Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of any assistance in the future, please do not hesitate to reach me personally. Thank you again for taking the time to completing the survey. We appreciate your loyalty to our brand. Sincerely, Toto Murtiono General Manager Best Western Premier Panbil

10/10 - 훌륭해요

OHKEUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다시 가고 싶은 호텔, Best West Premier Panbil...
굉장히 만족스러운 호텔이었습니다. 이른바 가성비가 훨등했구요, 모든 직원들이 지극히 친절했습니다. 호텔 안에 대장금이라는 한국식당이 있는데, 맛이 아주 좋았구요. 또한 호텔지정 현지 삭당인 Andaliman의 부페 음식 역시 훌륭했습니다. 특히, 입구 카운터에 계신 이쁜 아가씨와 기념사진을 찍을 수 있어서 아주 좋았습니다 ㅎㅎ.. 암튼, 다시 또 가고 싶은 호텔입니다.
2018년 12월에 1박 숙박함
답변 제공: Best Western Premier Panbil Batam 님, 2018년 12월 12일
Dear Mr. Ohkeun, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of any assistance in the future, please do not hesitate to reach me personally. Thank you again for taking the time to completing the survey. We appreciate your loyalty to our brand. Sincerely, Toto Murtiono General Manager Best Western Premier Panbil

8/10 - 좋아요

WON YOUNG

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
아주 좋은 시설 및 서비스
객실 환경, 나고야 힐 및 메가몰 무료셔틀서비스, 멋진 풀, ESKA 마사지도 좋았네요. 호텔 바로 옆에 수퍼마켓도 있고 소주도 팧고~ 방음이 잘 안되는 것이 유일한 단점?
2017년 12월에 2박 숙박함
Dear Mr. Won Young, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of any assistance in the future, please do not hesitate to reach me personally. Thank you again for taking the time to completing the survey. We appreciate your loyalty to our brand. Sincerely, Toto Murtiono General Manager Best Western Premier Panbil

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다 갖춘 호텔
호텔내 마사지샵, 루프탑바, 야간조명이 멋진 수영장 등 편의시설이 맘에 들었고 화장실 내 넓은 욕조또한 좋았음
우리는 당신이 바탐 다음을 기다리고 미국 뜻에 머물 수 감사 아주 즐겼다 의견을 당신을 감사합니다 Best Regard Brafely Sahelangi General Manager

10/10 - 훌륭해요

lim chee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2024년 4월 8일
Dear Lim Chee,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 - 훌륭해요

Eva

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast was sooo good, definitely will be back again!
2024년 3월에 2박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2024년 4월 4일
Dear Eva,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 - 좋아요

Kannan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The overall environment was very peaceful and serene.
2024년 3월에 2박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2024년 4월 5일
Dear Kannan,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 - 좋아요

Edwin

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend gateway.
Room is enough for couple staying in Batam. Location is about 15 to 20 mins away from the malls. Driver has to make a u turn to return back to the hotel and not ideal in a raining day or at night. Staff is friendly and helpful although breakfast on Sunday was chaotic. It was better managed on Monday.
2024년 2월에 2박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2024년 2월 16일
Dear Edwin,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 - 훌륭해요

Shirley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2024년 1월 23일
Dear Shirley,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 - 훌륭해요

Mohamed Ridhuan

2023년 12월에 1박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2024년 1월 23일
Dear Mohamed Ridhuan,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 - 훌륭해요

XIUSHI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2024년 1월 23일
Dear Xiushi,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

4/10 - 별로예요

Michele

2023년 12월에 2박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2024년 1월 23일
Dear Michele,Thank you very much for your valuable feedback. We reiterate our deepest regret that our hotel and services have not met your expectations.Our honest apologies for the shortfalls you experienced during your stay. We hope we have the opportunity to welcome you back in the future and I remain at your disposal for any further assistance you may need.

10/10 - 훌륭해요

James

2023년 12월에 4박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2023년 12월 13일
Dear James,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 - 훌륭해요

H R

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Perfect Choice
Very comfortable rooms and the Breakfast variety was amazing. Will surely stay here again
2023년 11월에 2박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2023년 12월 7일
Dear H R,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 - 좋아요

Suvian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2023년 12월 7일
Dear Suvian,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 - 좋아요

Linda

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Breakfast wasnt many choices. Room is equipped and complimented.
2023년 11월에 1박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2023년 11월 20일
Dear Linda,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

6/10 - 괜찮아요

Tan Jin

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i liked how sustainable the hotel is trying to be. Instead of offering bottled water to their guests, they gave us a huge water bottle with a tap connected to it, so we could fill the kettle and boil our water for drinking if needed. the room and facility are clean and comfortable. The staff are friendly and helpful. However, my companions and I found that the restaurant where we had our breakfast was somewhat lacking. the restaurant is open for breakfast from 6 a.m. - 10 a.m.. and when we went down at 9 a.m., the buffet was about empty already. I can understand if it's 30mins before 10 am but not an hour. it's inexcusable. We went down at 8 a.m. the next day. The buffet was also, almost empty. cold cuts were empty, the porridge was already finished. the sausages and bacon were also gone. we asked for a top-up for the porridge and waited for the others to be topped up. but when they top up the porridge, it was cold. the miso soup that we expected to be hot, was lukewarm. the chefs and service staff should at least maintain the buffet and not leave empty pots and cold food for their guests to eat, especially not early in the morning. Dinner at La Bella Vita however, was excellent. The food was fast, the service was good and so was the ambience.
2023년 11월에 2박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2023년 11월 7일
Dear Tan JinThank you very much for your valuable feedback. We reiterate our deepest regret that our hotel and services have not met your expectations.Our honest apologies for the shortfalls you experienced during your stay. We hope we have the opportunity to welcome you back in the future and I remain at your disposal for any further assistance you may need.

8/10 - 좋아요

KhairudinYahya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
View of the lake. In-room service was quick and staff was courteous. Checkin and Checkout was fast and problem free.
2023년 10월에 2박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2023년 10월 20일
Dear KhairudinYahya,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 - 좋아요

Daniel 님, Singapore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2023년 10월 4일
Dear Daniel,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 4박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2023년 8월 23일
Dear Anonymous,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 - 좋아요

Mei Lian

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel and Eska spa wellness staff are friendly and polite. However, it was my first time in batam, abit disappointed. I find the hotel room towels very very smelly. Please have all your towels change or maybe change the detergent as the strange smell was so pungent.Housekeeping can be more thoroughly check as toilet small dustbin is not cleared. Phone was down, front desk say will send someone up to check but didn't come. Location was a little out but gogek was not expensive to get around. Breakfast was just average. Had dinner at the restaurant where they served breakfast, food was not nice and the waiting time was looonnngggg with only 2 tables in the big restaurant.
2023년 6월에 3박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2023년 7월 4일
Dear Mei Lian, Thank you for staying with us and for sharing your experience. We sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to improve the quality of our services. We hope that this experience will not deter you from visiting Best Western Premier Panbil in the future and that you will give us the opportunity to restore your trust in the Best Western Premier Panbil's renowned hospitality.

6/10 - 괜찮아요

MUI HUANG

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Overall was ok except for the bathroom. There's only overhead shower and the water not flowing properly, also turning hot n cold even when i set it right. Quite a hassle to shower.. Informed reception but problem not fixed. Another issue is the breakfast area. Never have i encountered hotels whereby guests have to queue to get in for breakfast. Staff have been helpful trying to solve the issue but there seemed not much they can do.
2023년 6월에 2박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2023년 6월 21일
Dear Mui Huang, Thank you for staying with us and for sharing your experience. We sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to improve the quality of our services. We hope that this experience will not deter you from visiting Best Western Premier Panbil in the future and that you will give us the opportunity to restore your trust in the Best Western Premier Panbil's renowned hospitality.

10/10 - 훌륭해요

Benedict

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was up to standard of a 5-star hotel. Great service from the hotel staff, they were all very friendly and nice. Room was super clean and comfortable, breakfast is okay but nothing special. Only downside would be the hotel’s location which is quite far from the city and the shuttle service requires booking in advance. Would highly recommend hiring a private driver if staying here.
2023년 6월에 2박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2023년 6월 19일
Dear Benedict,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 - 좋아요

Gabin

2023년 6월에 1박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2023년 6월 19일
Dear Gabin,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 - 좋아요

Xing Ying Magdalene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
should have more facilities around the area since there is no shopping mall within the premises and hotel’s lounge is always unattended, waited more than 20min around noon time & still no one came.. left with great disappointment.
2023년 5월에 1박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2023년 6월 19일
Dear Xing Ying, Thank you for staying with us and for sharing your experience. We sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to improve the quality of our services. We hope that this experience will not deter you from visiting Best Western Premier Panbil in the future and that you will give us the opportunity to restore your trust in the Best Western Premier Panbil's renowned hospitality.

4/10 - 별로예요

LIM

출장 여행
좋아요: 직원 및 서비스
water too big no good
2023년 4월에 1박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2023년 4월 22일
Dear Lim, Thank you for staying with us and for sharing your experience. We sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to improve the quality of our services. We hope that this experience will not deter you from visiting Best Western Premier Panbil in the future and that you will give us the opportunity to restore your trust in the Best Western Premier Panbil's renowned hospitality.

10/10 - 훌륭해요

Ruzliawati Binte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and polite staffs. Big spread and spoilt choices of breakfast buffet. Clean rooms but only missing of trash bin bag and disposable white slippers could be better or improved. Will definitely come back.
2023년 3월에 1박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2023년 3월 21일
Dear Ruzliawati Binte,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 - 훌륭해요

Yohanes

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I love the free minibar!
2023년 3월에 1박 숙박함
답변 제공: Teezar Mirza - General Manager 님, 2023년 3월 21일
Dear Yohanes,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

6/10 - 괜찮아요

Johannes 님, London

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I think this hotel has a lot of potential, considering the amazing views you get from the lake side-facing rooms, however, the sound proofing in the rooms is really, really bad. You can both hear a lot of traffic noise and everything that is happening in the adjacent rooms - you can hear every conversation in your neighbours' rooms even if they are talking at a normal volume. The room itself was a bit dirty and there was a half eaten cake in our fridge that hadn't been cleaned out. Breakfast was a bit bizarre as it was served in a conference room. The whole thing seemed a bit unorganised and there were very very few vegetarian options. Staff were really nice but I don't think I will be staying here again even though I really enjoyed the view from my room.
2023년 1월에 2박 숙박함
답변 제공: Management Best Western Premier Panbil 님, 2023년 1월 31일
Dear Johannes, Thank you very much for your valuable feedback. We reiterate our deepest regret that our hotel and services have not met your expectations. Our honest apologies for the shortfalls you experienced during your stay. We hope we have the opportunity to welcome you back in the future and I remain at your disposal for any further assistance you may need. Yours truly, Teezar Mirza General Manager

10/10 - 훌륭해요

Priya

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Great service!
2022년 12월에 3박 숙박함
답변 제공: Management of Best Western Premier Panbil 님, 2022년 12월 27일
Dear Priya,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 - 훌륭해요

Nurhisham

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel for family trip
Good hotel for family vacation
2022년 11월에 3박 숙박함
답변 제공: Management of Best Western Premier Panbil 님, 2022년 11월 23일
Dear Nurhisham,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 - 훌륭해요

Milena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great time! We stayed for 4 nights. We spent most days in the massive pool, and from 11am-3pm we had it all to ourselves which was amazing! Once the weekend came around though it was busier, but still not packed. Room was great, AC worked well! Hotel staff were all friendly and very helpful. Food was great! Especially at the restaurant on the 15th floor it’s a bit pricey but similar to North American prices at a nice restaurant. We ate lunch at the pool everyday and it was tasty too! Brisket pizza surprisingly good! Lunch for 2 and several beers was about $40. Would recommend people coming to batam to stay here for a nice relaxing stay!
2022년 11월에 4박 숙박함
답변 제공: Management of Best Western Premier Panbil 님, 2022년 11월 23일
Dear Milena,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Worst stay ever!
Service is very bad compared to pre-covid. I’ve been staying in this hotel everytime I come Batam, about 4-5 times a year. It’s a 5-star rated hotel. I have always stayed in a suite room. Previously there was complimentary high tea everyday of our stay, and a guest relations officer will knock on our door to say she will be taking care of our stay here. Now, there is no more complimentary high tea for us. But it’s ok, we wanted to order and pay for our high tea, but a whole bad experience awaits us. We went to the 15th floor bar to ask about it, and was told that it would be rp150,000 at Kayu Manis bar. The next day, we called recep to reconfirm that the high tea will be available at Kayu Manis bar and was told it’s a yes. When we went down to the bar, the lady there says there is no high tea available. We went to the reception counter, the staffs also informed us there is no high tea available. When we continued to probe (since we were told by the staff at 15th floor as well as premier assistance staff that it’s available), staff Fitri called the restaurant. After that, she apologised that she gave us the wrong information and that she thought we were referring to the FREE high tea! Even though I mentioned a staff told us it would be rp150,000! Insulting! Breakfast has very limited spread now. And main restaurant only serves Chinese food now. Western food have to go to the noisy bar with no proper tables to eat. Each order have to wait 40-60 mins before food arrives.
2022년 10월에 3박 숙박함
답변 제공: Management of Best Western Premier Panbil 님, 2022년 11월 14일
Dear Anonymous, Thank you for staying with us and for sharing your experience. We sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to improve the quality of our services. We hope that this experience will not deter you from visiting Best Western Premier Panbil in the future and that you will give us the opportunity to restore your trust in the Best Western Premier Panbil's renowned hospitality.

10/10 - 훌륭해요

Jason

2022년 10월에 1박 숙박함

4/10 - 별로예요

Sunny

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Staff slow to respond despite making requests.
2022년 10월에 2박 숙박함
답변 제공: Management of Best Western Premier Panbil 님, 2022년 10월 10일
Dear Sunny, Thank you for staying with us and for sharing your experience. We sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to improve the quality of our services. We hope that this experience will not deter you from visiting Best Western Premier Panbil in the future and that you will give us the opportunity to restore your trust in the Best Western Premier Panbil's renowned hospitality.

8/10 - 좋아요

Mariana

2022년 8월에 1박 숙박함
답변 제공: Management of Best Western Premier Panbil 님, 2022년 9월 2일
Dear Mariana, Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 - 좋아요

Asriandy

2022년 7월에 3박 숙박함
답변 제공: Hotel Management 님, 2022년 7월 28일
Dear Asriandy, Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

6/10 - 괜찮아요

Khamidah

가족 여행
Not as good as before, after been there for few times before Covid.
2022년 7월에 3박 숙박함
답변 제공: Management of Best Western Premier Panbil 님, 2022년 7월 14일
Dear Khamidah, Thank you for staying with us and for sharing your experience. We sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to improve the quality of our services. We hope that this experience will not deter you from visiting Best Western Premier Panbil in the future and that you will give us the opportunity to restore your trust in the Best Western Premier Panbil's renowned hospitality With kindest regards, Management of Best Western Premier Panbil