실내 수영장, 4 개의 야외 수영장, 무료 카바나, 수영장 파라솔

홀리데이 인 리조트 바탐, IHG 호텔 여행 후기

4 out of 5
홀리데이 인 리조트 바탐, IHG 호텔
Waterfront City, Batam, Batam Island

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 405개 이용 후기 중 123개" "
평점 8 - 좋아요. 405개 이용 후기 중 199개" "
평점 6 - 괜찮아요. 405개 이용 후기 중 59개" "
평점 4 - 별로예요. 405개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 405개 이용 후기 중 12개" "

8.0/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

JIMIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
숙박시설과 직원 서비스는 아주 만족합니다 다만 교통이 불편해서 차가 아니면 나갈수가 없는데 리조트에서 주변 몰까지 이동하는 교통수단이 많지는 않았습니다
2018년 6월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2018년 6월 29일
Dear Jimin, Thank you for taking time to review your stay with us. We are glad to read you enjoyed your stay with us. However, kindly informed we provide shuttle bus to Nagoya Hill shopping mall, please approach our Reception for the schedule and the availability. Looking forward to see you again at the resort! Regards, Dewi Guest Experience Manager

8/10 - 좋아요

cheon kon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Guest Experience Manager 님, 2018년 5월 15일
Dear Valued Guest, Thank you for your stars rating, we are looking forward to welcoming you again soon. Regards, Dewi Guest Experience Manager

8/10 - 좋아요

CHANJIN

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
수영장 시설이 좋은 리조트
리조트 건물이 오래되어 보였는데 (16년?18년? 정도됐다던데) 그에 비하면 깨끗하게 관리되고 있으나 복도의 청소상태가 미흡하고, 커텐이 청결하지 않았습니다. 조식뷔페는 질이 좀 떨어졌고, 테라스카페(?)말고는 낮에 밥먹을데가 없어서 멀리 나가야 합니다. 그러나 수영장만큼은 아이들 놀기에 너무 잘되어 있습니다. 크기도 적당하고, 분수,미끄럼틀,바나나보트 등 아이들을 위한 최적의 수영장을 갖추고 있습니다. 특별히 어디 돌아다니지 않고 리조트에서만 지낼거면 추천합니다.
답변 제공: General Manager 님, 2017년 1월 7일
Dear Valued Guest, Thank you for taking the time to write us a review. We appreciate your feedback as it helps us highlight areas of improvement and provide a better experience for all guests. we have taken your feedback into consideration and will inform the relevant teams for their action and Please allow us to improve on it. In the meanwhile, will welcoming you in Holiday Inn Resort Batam soon. Best Regards, Guest Experience Manager

8/10 - 좋아요

Jong Jin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 8월 18일
Dear Valued Guest, Thank you so much for your stars rating, we are pleased to know you enjoyed your stay with us. Looking forward to welcoming you again at Holiday Inn Resorts Batam. Stay relaxed!

8/10 - 좋아요

JUNGWOO

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Perfect resort for family trip
It is so far from Nagoya hill mall. But there are hotel shuttle bus, we conveniently have used it. In terms of services supported from hotel is so wonderful. The staff, bus drivers are so kind and wonderful. I surely recommend this resort and hope to visit again. And especially the Thai restaurant dishes are amazing.
답변 제공: Guest Experience Manager 님, 2016년 7월 16일
Dear JungWoo, Thank you so much for the kind comments. We are glad to hear that you enjoyed your stay with us. Thank you for your star rating,We are looking forward welcoming you back in the near future and please let us know whether we can be of any assistance with a reservations. Stay relaxed! Guest Experience Manager

6/10 - 괜찮아요

Jane 님, South Korea

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
아름답고 규모가 큰 리조트-너무 조용해요
너무 조용해서 이상했어요. 4인가족룸 요청했는데 객실이 너무 커서 아파트같아요. 그렇지만 주방도구에 숫가락하나 없어 요청했는데 2시간이 지나도 안가져다줘서 룸서비스 시켜먹었어요. 남비하나도 없다네요...호텔설명보고 주방이 있다고 해서 라면준비해갔는데... 결국 다음날 나고야쇼핑몰가서 남비랑 종이그릇사다가 끓여먹고 왔어요.ㅋ 리조트 내에 수영장에서는 사람이 없어서 저희 가족만 놀았어요. 맛사지는 시내다녀오니 피곤해서 받을 생각을 못했네요. 시내에서 인도네시아사람 구경이 재미있었기는 했지만... 싱가폴 가는김에 갔는데 비싼 바탐페리를 타고 다녀올만했는지 생각해볼 문제네요.
답변 제공: Guest Experience Champion 님, 2016년 2월 1일
Dear Jane, Thank you for taking the time to write us a review. We appreciate your feedback as it helps us highlight areas of improvement and provide a better experience for all guests. I have taken your feedback into consideration and will inform the relevant teams for their action. I do hope to welcome you back again to experience the changes made Stay Relaxed

10/10 - 훌륭해요

husky 님, 대한민국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
진짜 최고
투숙객이 별로 없어서 그런건지 수영장에 저희 커플 단 둘만 있었어요. 조식은 한국돈 만원정도였고요. 디파짓도 있었어요. 주말에는 하루 3번 나고야힐까지 셔틀운행도 하고, 세쿠팡으로 픽업도 나와요. 굿굿
답변 제공: Guest Experience Champion 님, 2015년 12월 5일
Dear Husky, Thank you so much for your stay with Holiday Inn Resort Batam, We are very glad to hear that you had an enjoyable stay with us recently. Looking forward to having you stay with us again during your next trip to Batam. Warm Regards, Guest Experience Champion

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고
너무 좋았어요. 이만한 가격에 이렇게 즐기기는 힘들듯합니다. 풀도 깨끗하고 다양한 즐길거리가 많았어요
답변 제공: Guest Experience Champion 님, 2015년 10월 12일
Dear 최고, Thank you for the kind comments. We are glad to hear that you enjoyed your stay and also have spend some times in our spacious pool. We look forward to serving you again the next time you are in Holiday Inn Resort Batam. Warm Regrads, Guest Experience Champion

10/10 - 훌륭해요

이정미 님, 마닐라

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행
조금 오래된듯 하고 숙소에 특유의 냄새가 있긴하지만...수영장 너무좋습니다..
답변 제공: Guest Experience Champion 님, 2016년 7월 22일
Dear Valued Guests Thank you so much for your feedback! We are delighted to know you enjoyed the pool in our Resort. The hotel is working on continuous improvement. Looking forward to receiving you back to our Resort soon. Cheers! Kung

8/10 - 좋아요

최지용 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천합니다
전 객실 스위트룸이라 일단 너무 편하고 거실 침실 다 넓어서 가족단위 휴가지로 좋아요 가격 대비 훌륭한 시설과 서비스.

8/10 - 좋아요

한 원규 님, 한국 포항

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친절한 직원. 괜찮은 음식
1. 처음 방문을 열었을때는 조금 실망함. 사진과는 조금 다른 , 기대를 너무 많이 한것 같음. 그러나 나름 청결하고 에어컨도 시원하고 금액 비해 훌륭한 잠자리라고 생각함. 2. 직원들이 친절하게 대응해줌. 3. 주변시설은 별로 볼것이 없고 택시타고 시내로 나가야함. 우리같은 경우는 오후부터 리조트 택시를 타고 싱가폴 달러로 오십달러 를 줌. 마사지 및 마트쇼핑(술은 미리 마트에서 낮에 구매해 놨다가 저녁에 먹으면 싸게 치임), 클럽 (노네임이 샵 이름임)술마시고 돌아올때까지 대기함. 싱가폴에서 하버 프론트 터미날에 들어가면 보테가 로즈 와인있음. 연인끼리 또는 부부가 2병정도 사서 들어가서 룸서비스 얼음 및 디너 및 안주를 시켜서 먹으면 엄청 좋음. 그리고 호텔 내에 폴로 매장 있음. 가격 싸고 옷 질이 아주 좋음 단 사이즈가 잘없으니 자주 들러 쇼핑 해볼것.

10/10 - 훌륭해요

Yeo 님, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
pretty good
1min from the station, and easy to find. Service was great, room was always clean! Considering that, price was reasonable. I wouldrecommend this place. Bad part was Yaumetai night market was dissapointing and hotel breakfast was bad especially tomato juice

10/10 - 훌륭해요

우여사 님, 싱가폴

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
어린이동반 여행으로는 가격대비최고
싱가폴에 거주하는 관계로 말레이,인니의 '마이너한' 여행지 (데사루,말라카,띠오만,바탐,족자...)많이 다녀봤는데 가격대비 룸컨디션과 유아 친화적인 부대시설은 마이너 여행지중 단연 최고. 유일한 단점이 주변에 아무것도 없다..는 것인데 바탐투어를 예전에 해본 바로는 근처에 특별한것이 있다해도 볼만한 수준은 아니기에 투베드룸 스위트에 유아동반 두가족 놀러가면 만족도 높을 호텔일듯합니다.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족스러운 휴가
시내에 나가기엔 위치가 좀 애매해요. 하지만 리조트 내에서만 휴식을 취할 예정이라면 상당히 괜찮아요. 수영장도 아름답고, 전체적으로 한산한 편.

8/10 - 좋아요

mina 님, korea

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
만족스러운 여행
비교적 만족스러웠습니다. 일단 싱가포르에서 가격대비 호텔이 너무불만족스럽던 상태에서 바탐으로간거라, 가격에 비해 객실이 넓고 야외수영장도 잘되어있었고 기본적으로 직원들이 친절했습니다. 호텔 내 식사는 그리 특별히 맛있지는않았지만 합리적인가격에 깔끔하게먹을수있었고요. 바탐시내로 무료 셔틀도제공하고, 또 페리 터미널로 셔틀도제공해주어서 좋았어요. 미리알았다면 페리터미널로 픽업도해주셨을텐데 그것은 미처몰라서 개인택시를타고들어갔네요. 다만, 베란다에 방충망이없어서 모기가들어와서 고생을했고, 거실에어컨은 괜찮았는데 방의 에어컨에서는 시끄러운소리가났어요. 이런사항들에 대해 저는밤늦게 자다가알아서 고생을좀했는데 체크인시에 에어컨등에 대해 미리확인해보시는것이좋을듯합니다

6/10 - 괜찮아요

키티맘 님, 싱가폴

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
아이들이 놀기좋은 수영장
수영장은 아이들이 놀기좋게 되있어서 좋았습니다. 하지만 룸서비스 대응이 정말 느리고 심지어는 부탁을 했는데도 아예 오지도 않은 경우도있어서 이 부분은 좀 아쉽다고 생각합니다.

10/10 - 훌륭해요

두리 님, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아늑한 휴양지...
조용한 환경을 원한다면 강하게 추천 하고 싶습니다.호텔 이외에 즐길거리는 없으나, 조용히,연인과 가족간의 추억을 원한다면, 좋은 장소입니다.

8/10 - 좋아요

태헌 님, 하노이

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
한적한 위치의 호텔
조식을 제외하고 저렴한 가격의 비용에 가족들이 충분히 휴식할 수 있었다.

8/10 - 좋아요

남일 님, 서울시

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친절한 직원 이 많이 있어 서 행복한 호텔
잘 훈련되고 전반적으로 정돈된 깔끔한 인상으로 다시 찾고 싶다. 특히 야외 수영장은 아이들과 아내가 만족해했다. 단한가지 아쉬운 점은 객실카펫 먼지가 눈에 띄여 옥에 티로 기억된다. 직원훈련은 아주훌륭함.

8/10 - 좋아요

Tomoya

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Anupam

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kids friendly resort, friendly staffs and very accommodative for every requests that we made. Worth visiting once again for the relaxing spa. Highly recommend the resort.
2024년 3월에 2박 숙박함
답변 제공: Holiday Inn Resort batam 님, 2024년 3월 13일
Dear Valued Guest,Thank you for choosing Holiday Inn Resort Batam for your recent stay.It was our pleasure to host you, and we hope you had a wonderful experience with us. Your comfort and satisfaction are our top priorities, and we appreciate your support.Should your travels bring you back to Batam, we would be delighted to welcome you again for another memorable stay.Thank you for your kind words, and we hope to have the pleasure of welcoming you back to our hotel in the near future. Warmest Regards,WindyHoliday Inn Resort Batam

10/10 - 훌륭해요

Indrajit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent!!!
2024년 3월에 2박 숙박함
답변 제공: Holiday Inn Resort batam 님, 2024년 3월 12일
Dear Valued Guest ,Thank you for choosing Holiday Inn Resort Batam as your preferred hotel of choice!It was an absolute pleasure to be of service throughout your stay with us, and we are delighted to read your 5 / 5 review!Thank you for taking the time to write to us.We look forward to welcoming you back to Holiday Inn Resort Batam.Yours sincerely,WindyHoliday Inn Resort Batam

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
Dated facilities and missing items
Hotel transport promised to pick up at Sekupang Ferry Terminal on arrival, but didnt. Stayed in 2 bedroom suite. Missing hair dryer and face towels. Phone was spoiled. Housekeeping later brought 1 face towel, when I have a party of 4. Two hours later, housekeeping brought another 3 face towels. Gym is large but old. Equipment is worn out with crickety metal parts. Some is plainly dangerous to use. Resort owner seems to be holding back on a much needed renovation.
2024년 2월에 2박 숙박함
답변 제공: Holiday Inn Resort Batam 님, 2024년 2월 15일
Dear Valued Guest, We are disappointed to hear that your experience with us did not meet your expectations. Please accept our apologies for the inconvenience caused. We will ensure that our team looks into this issue and takes necessary measures to improve our services.Thank you for taking the time to provide us with your feedback. We hope to have the opportunity to better serve you in the future.Sincerely,DewiFront Office Manager

10/10 - 훌륭해요

meeran

2024년 1월에 5박 숙박함
답변 제공: Ocha 님, 2024년 2월 7일
Dear Mr Meeran,Thank you for a share of a feedback of your recent stay experience with us. We are delighted to hear you enjoyed stay with us and please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort Warm regards, Orsha Lovelytha Holiday Inn Resort Batam

8/10 - 좋아요

Kai Li

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Holiday Inn Resort batam 님, 2023년 12월 27일
Dear Valued Guest,Thank you for your valuable support and for taking the time to share your lovely experience with us here. The pleasure is ours to have made your stay here a comfortable and enjoyable one. We are glad to know that our Team delivers True Hospitality during your stay. Please be assure that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort.Sincerely, Dian Guest Experience Executive

10/10 - 훌륭해요

KARUNA KARAN

2023년 12월에 3박 숙박함
답변 제공: Holiday Inn Resort batam 님, 2023년 12월 27일
Dear Valued Guest,Thank you for your valuable support and for taking the time to share your lovely experience with us here. The pleasure is ours to have made your stay here a comfortable and enjoyable one. We are glad to know that our Team delivers True Hospitality during your stay. Please be assure that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort.Sincerely, Dian Guest Experience Executive

8/10 - 좋아요

Kym

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were excellent to check in well, arrange transportation to city and ferry while resort is safe n relaxing but the bed mattresses were too old for good night sleep.The bedsheets were stained and itchy. Paid for third person but no bath towels provided though toiletries and ample water bottles were given. The room service was prompt and delicious but overpriced. Breakfast spread was wide but not up to scratch. Porridge was not replenished by 8.30 am while fried rice was undercooked. Disappointing IHG branded hotel !
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn Resort batam 님, 2023년 12월 25일
Dear Valued Guest, Thank you for choosing Holiday Inn Resort Batam and for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our most sincere apologies for the frustration that this has caused. one We believe in creating positive and memorable hotel experiences for all our guests and are very sorry to hear of your less-than-satisfactory stay experience. We highly value every of our guests and once again, sincerely apologise for falling short of your expectations. Sincerely,DianGuest Experience Executive

10/10 - 훌륭해요

Gavryl

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is one of the best family stays. The place is clean and the staffs are very friendly. The only setback is that the places I wanted to go for are atleast 45mins travel. The hotel is too far from Batam Center. But if the plans are near Sekupang area than this is recommended.
2023년 12월에 2박 숙박함
답변 제공: Holiday Inn Resort batam 님, 2023년 12월 20일
Dear Gavryl,Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam.We are delighted to hear you enjoyed stay with us and please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort.SincerelyNitaFront Office Supervisor

2/10 - 너무 별로예요

Louis

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor stay in Holiday Inn-Batam
Transport to hotel was very uncomfortable, almost 20pax squueze into a 12 pax van.TV in the room is spolit, took almost one day to repair. Bathroom water intermittent cold and hot, floor was dirty, bedsheet was dirty. Toilet basin tap was loose. Condition was very bad. Will not stay this hotel anymore.
2023년 12월에 2박 숙박함
답변 제공: Holiday Inn Resort batam 님, 2023년 12월 18일
Dear Louis,Thank you for sharing your concerns following your recent stay at our hotel. We deeply regret that your experience at our resort fell short of expectations due to the issue with cleanliness and room condition.Please accept our apologies for the inconvenience caused by this issue and the apparent lack of intervention by our team. Rest assured, we are taking measures to ensure the cleanliness and room condition for all our guests.We appreciate your feedback as it helps us enhance our services and guest experiences. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,NitaFront Office Supervisor

10/10 - 훌륭해요

Xiujing

2023년 11월에 3박 숙박함
답변 제공: Holiday Inn Resort batam 님, 2023년 11월 20일
Dear Xiujing,Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam.Delighted to hear you enjoyed stay with us and please be assure that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort.Sincerely,NitaFront Office Supervisor

8/10 - 좋아요

Mohamed ZAki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed on the ground floor, 1 bedroom suite, love the spacious big room, very homely feel.
2023년 11월에 2박 숙박함
답변 제공: Holiday Inn Resort batam 님, 2023년 12월 25일
Dear Valued Guest,We are thankful for your positive comments and more specifically about your kind words for our hotel facilities and staff services. Please be assure that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort.Sincerely,DianGuest Experience Executive

10/10 - 훌륭해요

Daisuke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Holiday Inn Resort batam 님, 2023년 11월 7일
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Delighted to know you enjoyed your stay with us recently. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.SincerelyNitaFront Office Supervisor

6/10 - 괜찮아요

John

2023년 10월에 5박 숙박함
답변 제공: Holiday Inn Resort batam 님, 2023년 11월 3일
Dear Valued Guest,Thank you for your valuable support and for taking the time to share experience with us here. The pleasure is ours to have made your stay here a comfortable and enjoyable one. Please be assure that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort.Sincerely,DianGuest Experience Executive

8/10 - 좋아요

Kimie

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Akash

2023년 8월에 2박 숙박함

8/10 - 좋아요

John Feng

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall is ok. The beds needs to be changed as it’s old and it’s not comfortable to sleep on.
2023년 8월에 5박 숙박함

10/10 - 훌륭해요

Hideyuki

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
フレンドリーで快適なステイ
スタッフはみんなフレンドリーで快適に過ごせました。 街中心部からは離れており、ホテル周辺には何もないので外出するには車の手配が必要。 セクパンフェリーターミナルまでは無料のシャトルバスあり。
2023년 7월에 5박 숙박함

10/10 - 훌륭해요

Kok Kok Wai Andy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We are delighted during the stay in this property. Will come back again..
2023년 6월에 3박 숙박함
답변 제공: Holiday Inn Resort Batam 님, 2023년 6월 20일
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Delighted to know you enjoyed your stay with us recently. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive

10/10 - 훌륭해요

Mei Ling

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and nice hotel. The staff always have a smiling face. Very peaceful surroundings. The only bad thing is this hotel is far away from shopping area.
2023년 6월에 2박 숙박함
답변 제공: Holiday Inn Resort Batam 님, 2023년 6월 20일
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Delighted to know you enjoyed your stay with us recently. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive

10/10 - 훌륭해요

Andy

2023년 5월에 2박 숙박함
답변 제공: Holiday Inn Resort Batam 님, 2023년 6월 20일
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Delighted to know you enjoyed your stay with us recently. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive

8/10 - 좋아요

Andy

2023년 5월에 2박 숙박함
답변 제공: Holiday Inn Resort Batam 님, 2023년 6월 5일
Dear Valued Guest, Thank you for your star rating, we are looking forward to welcoming you again with another great experiences.Regards,DewiFront Office Manager

10/10 - 훌륭해요

Andy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Serenity and spacious environment
Even though Holiday Inn Batam Resort is located outskirt from the city, we were impressed with the serenity and spacious environment; whether indoor or outdoor. Unfortunately, daily room cleaning was missing during our stay. Morning breakfast is excellent.
2023년 5월에 2박 숙박함
답변 제공: Holiday Inn Resort Batam 님, 2023년 6월 5일
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Glad to hear you impressed with the serenity and spacious environment. On the other hand, please apologize for any shortfall experienced during your stay, please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Looking forward to welcoming you again at the resort. Sincerely,DewiFront Office Manager

10/10 - 훌륭해요

Owen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyable couple stay
Overall excellent stay and great resort with nice breakfast and pool !
2023년 5월에 1박 숙박함
답변 제공: Holiday Inn Resort Batam 님, 2023년 6월 3일
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Delighted to know you enjoyed your stay with us recently. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive

2/10 - 너무 별로예요

Sulabh

2023년 4월에 1박 숙박함
답변 제공: Holiday Inn Resort Batam 님, 2023년 6월 4일
Dear Valued Guest, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Resort Batam.We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Holiday Inn Resort Batam

2/10 - 너무 별로예요

Stacey

2023년 4월에 2박 숙박함
답변 제공: Holiday Inn Resort batam 님, 2023년 5월 3일
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive

4/10 - 별로예요

Yuzi

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The service is always slow and the room was not cleaned properly
2023년 4월에 2박 숙박함
답변 제공: Holiday Inn Resort batam 님, 2023년 5월 3일
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive

10/10 - 훌륭해요

Yuen Wei

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service But the location is too far to travel around
2023년 4월에 2박 숙박함
답변 제공: Holiday Inn Resort Batam 님, 2023년 4월 22일
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam.Delighted to know you experienced excellent service during your stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,DewiFront Office Manager

6/10 - 괜찮아요

Sathish

2023년 4월에 2박 숙박함
답변 제공: Holiday Inn Resort batam 님, 2023년 5월 3일
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive

6/10 - 괜찮아요

Jing

가족 여행
좋아요: 청결 상태, 직원 및 서비스
There's alot of facilities, great for spending time with family especially those with children. However some room amenities (lamp, socket, tv) were not working
2023년 4월에 2박 숙박함
답변 제공: Holiday Inn Resort Batam 님, 2023년 4월 12일
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Delighted to know you enjoyed your stay with us recently. However we also take note on some areas you mentioned, please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive

6/10 - 괜찮아요

SATYADEV

2023년 4월에 2박 숙박함
답변 제공: Holiday Inn Resort Batam 님, 2023년 4월 12일
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive