숙박 시설의 전망
예약 가능 여부 확인

빌리지 어버브 더 클라우즈 여행 후기

3.5 out of 5
빌리지 어버브 더 클라우즈
Banjar Munduk Andong Kelod, Angseri, Banjar Munduk Andong Kelod, Baturiti, Bali

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 12개 이용 후기 중 2개" "
평점 8 - 좋아요. 12개 이용 후기 중 6개" "
평점 6 - 괜찮아요. 12개 이용 후기 중 1개" "
평점 4 - 별로예요. 12개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 12개 이용 후기 중 0개" "

7.0/10

청결 상태

6.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely property. I don’t understand why people rated this poorly. The water was hot, the utilities worked great. They are a bit older, but it didn’t not bother me. We stayed in the bungalow 1 and it had a great view. We were invited to walk the property and the staff was v friendly
2020년 10월에 1박 숙박함

8/10 - 좋아요

Peter

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel with lush gardens and view
Some of the pictures are outdated because additional rooms have been build in a second row. Our room did not match the booking pictures as it was in the second row and perhaps a little more exposed to sound and with less of a view compared to the front row. But the wonderful greens and gardens, as well as great view from the breakfast terrace and attached sitting area make up for an overall great stay. Service staff could be more proactive. The plastic DIY store shampoo dispenser did not work unless you open the lid and dip in. But again these small aspects are compensated by a wonderful hotel set up and surrounding farmland view with easy walks to experience Balinese culture.
2020년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
별로예요: 직원 및 서비스
Det som höjer betyget är utsikten och läget. Det är lugnt och vackert med undantag för hundar och andra djur som låter om nätterna. Öronproppar behövs. WiFi fungerade uselt när vi var där om man har behov att hålla sig uppkopplad. Förhoppningsvis köper de in bättre grejer nu när vi klagat. Har man specialkost räcker det inte med att säga till varje gång utan personalen måste utbildas med vad alla rätter innehåller för att kunna ge mat allergiker tål. Blev serverad saker jag är allergisk mot och fick spotta ut maten efter att jag frågat servitören 5 gånger när jag beställde. Blev trots detta serverad mat jag inte kunde äta och fick allergisk reaktion.
2020년 1월에 5박 숙박함

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행, 출장 여행
별로예요: 청결 상태
Place is really nice, the staff was very nice too but misses a lot of details. The bathroom was very poor and unclean. The bath mat had bleach stains, no clean towels provided after two days. The breakfast was very poor and the dishes of the restaurant were really NOT GOOD. I insist these problems are to get checked from the OWNERS of the place, as they sell the hotel as a "eco-boutique", but it's far from that. The staff (Putu, Made and the girls), were always very nice to us and friendly and made their best to make us feel well when they could.
2019년 4월에 2박 숙박함

6/10 - 괜찮아요

Antoine

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lack of service and comfort
The resort could be nice but lack of service (super slow check in, wifi not working, no umbrella but heavy rain, full of flies in the bathroom). We went to the Spa, the worst ever, I had some drops of the rain on my face, there was a frog in the spa bathroom + hundreds of flies, the blanket was hitchy, terrible. Usually during a message you don’t want it to end, there it was the opposite
2018년 11월에 1박 숙박함
답변 제공: Atas Awan Retreat 님, 2019년 1월 2일
Sorry about that! We will do our best to improve so the next time when you come you will see the difference! Thank you for your review!

8/10 - 좋아요

TSZ SUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
親近大自然
與大自然接近，空氣非常好。綠草如茵好舒暢，遠離都市。值得一去！不過wifi訊號較弱，有待改善。
2018년 9월에 3박 숙박함
답변 제공: Atas Awan Retreat 님, 2018년 10월 11일
Thank you for your review, we are working on improving the Wi-Fi signal for the hotel. Best regards

10/10 - 훌륭해요

Sara 님, Los Angeles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really great stay at Atas Awan Retreat! The staff were friendly and attentive, the grounds are picturesque and immaculate, and the location is remote and peaceful but not too far off the beaten path. It was so nice to get up in the mountains where the air is cool and fresh (no aircon needed), and to be away from the hustle and bustle at a place that is all about relaxation and meditation. I really enjoyed starting the day with yoga. The staff also organized a day tour for us with driver, and we chose to visit the Sekumpul Waterfall, Handara Gate, and Jatiluweh Rice Terrace. All were great destinations I would recommend. Breakfasts and dinners at the on-site restaurant were really tasty with a lovely view and very convenient. Note that the two studio rooms are located above the restaurant, which I imagine may be noisy and less private for some guests though they have the best views on the property. We stayed in a Lumbung bungalow, which is separated from the restaurant, so we were not affected by any noise other than the sounds of nature (chickens, dogs, birds). We also liked the resident watch dog, who barked a little but was really sweet once she became familiar with us. In all, it was a wonderful experience that really added to our Bali vacation. A great place to stay for day trips to the northern sites, which would otherwise be really far if you were instead staying in Ubud for instance.
2018년 9월에 2박 숙박함
답변 제공: Atas Awan Retreat 님, 2018년 9월 19일
Dear Sara! Thank you for your review! You are very welcome to come back any time you wish! Best regards,

4/10 - 별로예요

annabelle 님, singapore

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I got disappointed in Atas Awan, I expected much more from the place. The reasons of my disappointement are numerous : 1) the place is in the mountain and is freezing, there’s NO heater in the rooms! So the rooms are maybe 17 degrees. There’s no hairdryer either, I just couldn’t believe it when I was looking for the heater and there was none. I went to do massage in there “spa” at night, no heater either, I had to stop it before I got pneumonia 2) the yoga room is wide open to the fresh air, but when the air is that cold you just can’t enjoy the 7am class, I was wearing socks and poncho 3) the yoga classroom was dirty, I mean they give what 1 or 2 classes a day and it wasn’t possible the clean the wild dogs paw marks on the floor ( the yoga room has no door) 4) the food is pretty poor, but that’s a mountain hotel so I cannot be too angry for that, except maybe the breakfast “fruits”, one slice of mandarin, and one slice of dry watermelon. 5) the view isn’t on rice fields but on salads , so I had view on greenhouses plastic. 6) the staff simply doesn’t speak English. Like really, they don’t. We asked for two hour massages body and feet, we got 2 hours massage on body only (I felt asleep and woke up surprised they wouldn’t do feet... my body is still in pain). We ask for only 1 boil egg additional, they bring us a full breakfast with egg, we want to plan a day tour it takes us 30 minutes to be understood, etc...
2018년 8월에 2박 숙박함
답변 제공: Atas Awan Retreat 님, 2018년 8월 30일
Thank you for your review! We will pay attention to all these things that you had mentioned. Best regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Reasonable price but probably better options
The accomodation was nice thought our room was not cleaned for 2 days and we had to ask for fresh towels. Also they did minor building work on the adjacent bungalow (built a porch) during our last day which was very noisy. Finally the surrounding area is beautiful but there isn't anything today unless you get in a car and drive 30mins or so.
2018년 7월에 5박 숙박함
답변 제공: Atas Awan Retreat 님, 2018년 8월 30일
Thank you for your review! We will do our best to improve our services!

8/10 - 좋아요

Katia 님, Paris

좋아요: 청결 상태
The hotel is not the newest one. There is a problem with the organization. But the hotel is situated in the nature. Our house had a fantastic view on the rice terraces. And a free yoga class was organized for everyone who wanted.
2018년 7월에 4박 숙박함
답변 제공: Atas Awan Retreat 님, 2018년 8월 30일
Nice to know that you had enjoyed your stay at our hotel. Best regards,

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
Hotel does not match expectations.
Changed room after first night. Not clean, no internet, several things broken. Second room in better condition. Dirty cups, forks, knifes and spoons in restaurant. Dog in kitchen, poor cleanliness in kitchen. Spicy pancakes at breakfast due to uncleaned pan of night before! Beautiful premises and friendly staff. Clean bedlinen and nice smell of towels. Golf laundry service.
2018년 7월에 3박 숙박함
답변 제공: Atas Awan Retreat 님, 2018년 8월 30일
Sorry to hear about it, dear. We will do our best to improve our services.

10/10 - 훌륭해요

Ivan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great retreat in a hear of a local village
We have thoroughly enjoyed our stay - the hotel was nice, beautiful and had plenty of outdoor sitting areas and terraces to take in and enjoy the breathtaking views of the rice terraces. The staff was extremely friendly, accommodating and made us feel like a family. Complimentary yoga lessons were excellent and a cutest resident dog Chinta had really made our stay! Would highly recommend to visit if you want to get off a beaten path and see another side of the island and Balinese life.
2018년 5월에 2박 숙박함
답변 제공: Atas Awan Retreat 님, 2018년 6월 3일
Dear Ivan. Thank you for your review, We are happy to know that you had enjoyed your stay with us! Hope, to see you again as our guest! With best regards,