Dear Mr. hawaiimelody, It is always a thrill to get such a review, particularly when it is as positive as your experience was. We strive every day to ensure our guests have a marvelous time at our hotel and it is extremely rewarding to have a guest like you taking the time to share this with us. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Mr./Ms., It is always a thrill to get such a review, particularly when it is as positive as your experience was. We strive every day to ensure our guests have a marvelous time at our hotel and it is extremely rewarding to have a guest like you taking the time to share this with us. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Mr. Roman, Thank you for staying with us and for taking the time to leave your ratings on Hotels.com. I am glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcoming you again at Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Mr./Ms., I would like to thank you for staying with us recently and for sharing your ratings on Expedia. We look forward to welcome you back to Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Mr. Roumanus, It is always a thrill to get such a review, particularly when it is as positive as your experience was. We strive every day to ensure our guests have a marvelous time at our hotel and it is extremely rewarding to have a guest like you taking the time to share this with us. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Mr./Ms., Thank you for staying with us and for taking the time to post your ratings on Expedia. I appreciate if you can provide us with more details regarding the glitches you have encountered during your stay .It is only through sincere feedback that we can discover mishaps and mistakes to correct and put things back on track. Looking forward to welcoming you back in the near future. Sincerely Yours, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Mr. Mohammad, Thank you for staying with us and for taking the time to leave your ratings on Hotels.com. I am glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcoming you again at Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Mr./Ms., Thank you for staying with us and taking the time to post your comments on Expedia. I am glad to read that our efforts did not go unnoticed and that you enjoyed your stay with us. I will pass on your comments to all our employees, it’s all about our guest experience ! Looking forward to having you back at Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Mr./ Ms., Thank you for staying with us and for taking the time to leave your ratings on Hotels.com. I am glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcoming you again at Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Ms. Souad, Thank you for staying with us and taking the time to post your comments on Hotels.com. I am glad to read that our efforts did not go unnoticed and that you enjoyed your stay with us. I will pass on your comments to all our employees, it’s all about our guest experience ! Looking forward to having you back at Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Mr. Francois, I wanted to thank you for staying recently with us and taking the time to post your feedback on Hotels.com. I am glad to hear that our efforts did not go unnoticed and that you enjoyed your stay with us. I will forward your comment regarding the quality of bread to our Executive Chef who I am sure will follow up on this issue. Looking forward to welcoming you back in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Mr. Abbas, Thank you for staying with us and for taking the time to leave your ratings on Hotels.com. I am glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcome you to Le Gray the next time you visit Beirut. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Mr./Ms., I would like to thank you for staying with us recently and for sharing your ratings on Expedia. We look forward to welcome you back to Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Mr./Ms., Thank you for staying with us and for taking the time to leave your valuable review on Hotels.com. We are glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcome you to Le Gray the next time you visit Beirut. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Mr./Ms., Thank you for staying with us recently and for taking the time to post your review on Expedia. We appreciate your ratings regarding your stay at Le Gray and it is always a pleasure to receive a constructive feedback. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Mr. Abbas, Thank you for staying with us and for taking the time to leave your wonderful review on Hotels.com. I am glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcome you to Le Gray the next time you visit Beirut Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Sirs, Thank you for staying with us recently and for posting your rating on Expedia.com. We look forward to welcome you back to Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Mr./Ms., Thank you for staying with us recently and for taking the time to post your review on Expedia. We appreciate your ratings regarding your stay at Le Gray and it is always a pleasure to receive a constructive feedback. Kindly note that the hotel was fully booked so we could not offer you your preferred room type. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Mr. Ihab, Thank you for staying with us and for posting a very nice comment on Hotels.com. I am glad you enjoyed your stay with us. We certainly try the best we can to offer an exquisite service to all our guests and we are particularly thrilled when our efforts do not go unnoticed. Looking forward to welcoming you back in the near future. Best regards, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Mr./Ms., Thank you for staying with us recently and for posting your lovely comments on Expedia. It is always energizing to receive such wonderful compliments on our service, food and location. We are glad you have enjoyed your stay at Le Gray, and we look forward to welcoming you back in the near future. Yours Sincerely, Nisrine Yehya Quality and Continuous Improvement Manager

Dear Sirs, Thank you for staying with us recently and for taking the time to post your review on Expedia. I am glad to hear that you enjoyed your stay with us and appreciated your room. Please accept our apologies with regards to the delay in delivering your luggage to the room. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Andrea, I would like to thank you for staying with us recently and for sharing your experience. We look forward to welcome you back to Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Mr. Peter, Thank you for taking the time to leave such a wonderful review of your stay at Le Gray. It is always rewarding for the team to receive such positive observations, especially on their level of service. We look forward to welcome you back on your next visit to Beirut. With kind regards,

Dear Sirs, Thank you for staying with us recently and for posting your feedback on Expedia.com. We look forward to welcome you back to Le Gray in the near future, Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Mr. Jaafar, Thank you for staying with us and taking the time to post your ratings on Hotels.com. Looking forward to welcoming you back in the near future. Sincerely Yours, Nisrine Yehya Quality & Continuous Improvement Manager

Dear Mr. Mitzie, Thank you for staying with us and taking the time to post your ratings on Hotels.com. Looking forward to welcoming you back in the near future. Sincerely Yours, Nisrine Yehya Quality & Continuous Improvement Manager