“Property is fine. Great location and as described. The problem is the host John and trying to arrange checkin. I get it was a busy day, but you need to have a system, process and communication with guests to get people into their accommodation at a reasonable time, given that is what they are actually paying for.
Rang to see if we could checkin at 2pm ( meant to be 3pm) and was told not sure because its busy and rooms arent ready. You have to wait for contact from them to get access to the...
“Property is fine. Great location and as described. The problem is the host John and trying to arrange checkin. I get it was a busy day, but you need to have a system, process and communication with guests to get people into their accommodation at a reasonable time, given that is what they are actually paying for.
Rang to see if we could checkin at 2pm ( meant to be 3pm) and was told not sure because its busy and rooms arent ready. You have to wait for contact from them to get access to the...
Stephen