6/10 - 괜찮아요
Nameer
연인과의 여행
2024년 9월 17일
별로예요: 청결 상태, 편의 시설/서비스
Once we arrived at Casamaia, we were given a room that was not cleaned. The floor was dirty (fake nail and dirt), the chairs as well as the table and the bathroom consol were very dusty and dirty. We went down to the reception and told them that the room was not cleaned and that we request a thorough cleaning of the room. The cleaning was done about 30 minutes later but to our great surprise, only the floor was cleaned. The chairs, the bathroom and the tables were still very dirty. We had the come down a second time to the reception and request a room change which was given to us. The reception gentleman was extremely non-chalant and didn’t really care about the situation and didn’t even apologize for the uncleanliness. However, we were accompanied during our visits of the rooms by an extremely nice and professional cleaning lady (loubna) who felt very empathetic towards the situation. This is very unfortunate since the property is nice (view, pool area, safety). Also, the AC was not working on our last night and many ants in the room.
Nameer
2024년 9월에 3박 숙박함