Estimado Suyen: Muchas gracias por dejarnos su opinión. Tengo el placer de informarle que, actualmente conviven 3 tipos de Todo incluido: el básico, el upgrade Premium y el Todo Incluido Premium (disponible a partir del 1 de mayo de 2023 y que sustituyó al anterior upgrade Premium).Este último se lanzó para ampliar nuestro servicio de Todo Incluido y ofrecer a nuestros clientes una selección más amplia de bebidas y de aperitivos y es aplicable en Nuevas Reservas Todo Incluido Premium confirmadas a partir del 4 de marzo de 2023. No dude en contactarnos para solicitar más información. Esperamos verle pronto. Un saludo, Guest Service Manager

Dear Daniel: Thanks for your review, we are delighted to know that you had a great time together with us. We really appreciate your satisfaction with the hotel and with the room. Regarding the different types of all-inclusive, I would like to clarify that, currently, there are 3 types of All Inclusive: the basic one, the Premium upgrade (with an improvement in the selection of drinks and the All Inclusive Premium (available from May 1, 2023 and which replaced the previous Premium upgrade).The latter was launched to expand our All Inclusive service and offer our customers a wider selection of drinks and snacks and is applicable on New Premium All Inclusive Reservations confirmed from March 4, 2023. We are sorry for any inconvenience this may have caused you.Hopefully we will see you again in the future. Kind Regards,Guest Service Manager

Dear Peter: Thank you very much for leaving us your opinion. We inform you that the price of our parking is standard. The reason why they are freer is because it is low season and many customers park outside.Best regards, Guest Service Manager

Dear Philip: thanks for your rating. Kind regards, Guest Service Manager

Dear customer: thanks for leaving your rating. Best regards, Guest Service Manager

Estimada Ángela,Muchas gracias por su puntuación.Un saludo,Guest Service Manager

Dear Othman: Thanks for your rating. Best regards, Guest Service Manager

Dear IIkka,Thanks for leaving your opinion. We are glad to listen that you enjoyed the service.Best regards,Guest Service Manager

Dear Harald,Thank you for your feedback; the opinion of our clients is very important to us in order to find out in which points can be improved. It is important to report any incident that you observe during your stay, in this way we can try to help you and improve your satisfaction.Our main goal is to offer a nice and pleasant holiday to our customers.In reference to our buffet, we are trying to reach the satisfaction of all our customers. We offer a wide range of fresh products in the Show Cooking, and our buffet also offers a lot of different salads, hot and cold dishes every evening and a big variety of desserts, ice cream and fresh fruits.Your suggestions are very appreciated.Best regards,Guest Service Manager

Dear Wayne,Thanks for your fantastic rating and nice words.It will be a pleasure to welcome again.Guest Service Manager

Beste Lammert: Bedankt voor uw fantastische recensie. Hartelijke groeten,Guest Service Manager

Dear Paul,Thanks for your wonderful rating.Best regards,Guest Service Manager

Dear Lynn,Thanks for your fantastic rating.We hope to see you soon,Guest Service Manager

Dear Marko,We are glad you enjoyed the hotel location.Thank you once again for your stay at the Bali hotel and we hope to welcome you one more time in the sunny Benalmadena.Best regards,Guest Service Manager

Cher Alexandre: Merci beaucoup pour votre score fantastique et pour vos mots. Cordialement, Guest Service Manager

Dear customer,Thank you for your feedback; the opinion of our clients is very important to us in order to find out in which points can be improved.In reference to our breakfast buffet, we are trying to reach the satisfaction of all our customers. We offer a wide range of products like pastry cakes, cold cuts and fresh fruits. We are very sorry that in your case we didn't reach your full satisfaction regarding the food.Thank you once again for your stay at the Hotel Bali and we hope to welcome you one more time in the sunny Benalmadena.

Estimado Victoriano. ¡Muchas gracias por su magnífica puntuación! Reciba un cordial saludo, Guest Service Manager

Dear Hussein, Thank you for your feedback; the opinion of our clients is very important to us in order to find out in which points can be improved. Do not doubt that we will take note of each point that you have mentioned.We are delighted to know that you enjoyed the renovated room.We take this opportunity to thank you for placing your trust in MedPlaya and we hope to host you again, whenever your trips bring you back to Costa del Sol.Guest Service Manager

Dear Ian,Thanks for your rating.Thank you once again for your stay at the Bali Hotel and we hope to welcome you one more time in the sunny Benalmadena.Guest Service Manager

Dear Darren,Thank your for taking the time to give us your feedback.We are very happy to read that you liked our food and the staff of the Hotel.Thank you for choosing the Bali Hotel for your holidays and perhaps we have the opportunity to welcome you again.Guest Service Manager

Muchas gracias por su fantástica puntuación. Esperamos verle pronto con nosotros. Un saludo

Dear Michael,Thank you for your feedback! We're thrilled to hear that you had a fantastic holiday experience with us. Our staff takes great pride in providing excellent customer service, so we're glad they were friendly and helpful throughout your stay. It's also wonderful to know that you found the rooms to be clean and newly refurbished, ensuring a comfortable and enjoyable stay. We appreciate your kind words and look forward to welcoming you back in the future.

Dear Mats,thank you for choosing Hotel Bali to spend your holiday and for the excellent rating.We are glad to know that you liked all that the Hotel offers.We hope to welcome you again soon!Kind regards

Dear Elias,thank you for choosing Hotel Bali to spend your holiday.We are glad to know that you enjoyed your stay and you liked our buffet.We confirm that in winter season there is heating and in summer season cold air.We apologize for any inconvenience caused.We hope to welcome you again soon.Kind regards

Dear Simon,thank you for choosing Hotel Bali to spend your holiday and for taking the time to share your opinion.We are glad to know that you like the Hotel and that you have enjoyed your stay.We hope to welcome you again soon.Kind regards,

Dear guest,thank you very much for choosing Hotel Bali to spend your holiday.We are glad to know that you enjoyed your stay.We hope to welcome you again soon.Kind regards

Dear guest,We are sorry to read that you did not enjoy your stay with us.Pools are open from 11am till 5pm because we are in low season/autumn season. Check-in is from 12:00 to 14:00 depends of availability: if you come only for one night of course you do not have many hours to use the pool but you can check this before you book with us, in order to prepare your stay; instead, if you stay more than one night you should not have any issue about this.Our parking cost 12 per day and you can pay in reception.Outside the Hotel in low season it is enough easy to find parking by the street for free.Regarding the breakfast, we have continental and international buffet: we are sorry that the buffet has not been adjusted to your needs. We try to satisfy all our clients of different nationalities.Kind regards,

Dear Rochd,We are sorry to read that you did not enjoy your stay with us. We don't know exactly what you didn't like in order to improve it.We work hard every day to offer a quality service within the standards of our 3-star hotel and we are always available to our customers and their suggestions for improvement. We apologize for any inconvenience caused.Regards,

Estimado cliente,sentimos si no hemos cumplido sus expectativas.El hotel, obviamente, no está todo roto por todos lados, su comentario no es cierto.El buffet es de estilo mediterráneo, abundante y variado con platos fríos, calientes, plancha en vivo, verduras, fruta, postres, etc.Un saludo,

Dear Nicola,Thank you for sharing your opinion.We are sorry to read that we did not reach your satisfaction.We would like to let you know that Superior rooms have been recently refurbished.It is important to report to reception any issue you have during the stay in order to help you and find the best solution for you.Our Mediterranean buffet has been thought to satisfy all our guests with cold dishes and side dishes but also with plenty of hot dishes.Our show cooking is very appreciated by our guests.We hope to see you back soon.Kind regards

Hello Deborah,Thanks very much for your excellent rating.We hope you have had a lovely holiday with us.Kind regards

Hello Martin, We are very sorry to read you had a bad experience with us. We work hard every day to offer a high-quality service within the standards of our 3 star hotel, and we are always available to our customers and their suggestions in order to offer a better service. We apologise for the inconvenience caused.

Hi David, Thanks very much for your amazing review. Kindest regards

Hola María Teresa, Lamentamos que su estancia no haya sido de su agrado. Es importante reportar cualquier incidencia durante su estancia para poderla subsanar y mejorar su satisfacción. Un saludo y disculpe cualquier molestia ocasionada.

Dear Jennifer, Thanks for sharing your thoughts. We are pleased to read that there were some aspects of this popular hotel which you enjoyed, but are sorry that there were other areas where you felt we could do better, like the buffet. We hope that in spite of this disappointment, you enjoyed your holiday overall in Costa del Sol. Kind regards,

Hello Vincent, We are thrilled to receive your fabulous review, thanks very much for sharing it! We hope you can visit us again soon! Kind regards

Estimado Francisco Manuel: Es un honor recibir comentarios tan agradables como el suyo, muchas gracias por compartirlos. Nos encantaría volver a darle la bienvenida de nuevo pronto. Saludos

Hola María Teresa, Muchas gracias por su amable reseña. La animación se va adaptando según la ocupación y el tipo de cliente. A partir de esta semana se ofrece un programa más amplio y variado. Las piscinas amplían su horario en temporada de verano. Un saludo y gracias.

Hello Mary, Thanks for sharing your opinion. We are glad to read that, overall, you have had a fantastic holiday. The hotel is being refurbished gradually. Kindest regards

Estimado cliente, Lamentamos recibir sus comentarios negativos. Es importante reportar cualquier incidencia durante su estancia para poderla subsanar antes de que se marchen. El buffet ofrece una rueda semanal de platos variados, desde arroz, ensaladas, platos de cuchara, hasta carne o pescado a la plancha. Sentimos cualquier molestia ocasionada. Un saludo cordial

Thanks for sharing your rating, Daniel. Kind regards.

Thanks very much, Daniel!! :)

Hola Joan, Gracias por compartir su reseña. Cada bloque del hotel dispone de dos ascensores. Sentimos cualquier molestia ocasionada. Un saludo

Hello Sharon, We really appreciate your lovely comments and recommendation, thanks very much for sharing them. We look forward to welcoming you back soon! Kind regards.

Dear Robert, We are very sorry to receive your negative review. We always do our very best to allocate our clients as requested, however, sometimes this is not possible due to high occupancy at the moment of your stay. We apologise for any inconvenience caused. Kind regards