I am writing to formally express my deep dissatisfaction with my recent stay at Azaya Resort in Goa, which was nothing short of a nightmare. I booked one of the highest-rated rooms with a private pool, expecting a luxurious experience, but instead, I encountered multiple serious issues that completely ruined my stay.
1. Air Conditioning Failure: On the first night, the air conditioning in our room was not working, leaving us in extreme discomfort. Despite sending a technician, the issue could not be resolved, forcing us to endure an unbearably hot night.
2. Unclean and Unhygienic Conditions: Both the original and the replacement room were dirty, including the private pool, which was in an unacceptable state.
3. Water Issues: On the second day, the toilet and shower had no running water, making basic hygiene impossible.
4. Damaged Bedding: The bedsheets provided were torn, old, and completely worn out.
5. Pest Infestation: The most shocking issue was the presence of large bugs and cockroaches running throughout the room, making our stay highly uncomfortable and unsanitary.
I have video evidence documenting all these issues, including the broken air conditioning, lack of water, damaged sheets, and cockroach infest
