The venue and property was spectacular. The views were like none other. The service was terrible!! I ordered champagne to be sent over to a group of friends on several different times one evening and it were never received. On the same evening, I ordered a glass of wine and waited more than thirty minutes for it and had to continuously ask for it. I wish I could say that the lack of service was because the bar/ restaurant was busy, but that was not the case. I was the only person in the bar and the party I was attempting to send over drinks to were the only ones on patio. The next morning, I ordered a coffee in lounge area at 10 am. I was told I needed to order at pool with outside server. What they neglected to tell me that the person who tends to the bar, did not start until noon. At which point I went to the main desk and asked to speak to the manager. Upon listening to my experiences, the manager simply stated that they servers must have been busy. When I assured him that they were not as I was the only one in the lounge, he failed to offer to send the champagne to the party nor did he offer any apologizes. I spent a lot of money to be treated so poorly. Would not go back or recommend this hotel. To bad because the property is spectacular.