실내 수영장

그랜드 하얏트 베를린 여행 후기

5 out of 5
그랜드 하얏트 베를린
Marlene-Dietrich-Platz 2, Berlin, BE

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 1004개 이용 후기 중 719개" "
평점 8 - 좋아요. 1004개 이용 후기 중 226개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 37개" "
평점 4 - 별로예요. 1004개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 7개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Bumsu

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 5박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2024년 2월 27일
Dear Bumsu,thank you so much for having chosen to stay with us. It is great that you felt comfortable. We look forward to your return and remain at your disposal for any questions and wishes.With kind regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

N COMPANY

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 7박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2024년 1월 15일
Dear N COMPANY, thank you so much for having chosen to stay with us. It is great that everything was to your entire satisfaction. My team and I look forward to your return and we remain at your disposal.Kind regards,Jan Peter van der ReeGeneral Managaer

10/10 - 훌륭해요

Youenik

2023년 12월에 1박 숙박함
답변 제공: Jan Peter van der Ree 님, 2023년 12월 12일
Dear Youenik,Thank you so much for your review and giving us a perfect score! We are delighted to hear that you were thoroughly satisfied with your stay. If you have any further suggestions or specific feedback, please let us know.We would love to welcome you back soon!Best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

yourim

2023년 9월에 5박 숙박함
답변 제공: Jan Peter van der Ree 님, 2023년 10월 6일
Dear yourim,Thank you so much for your recent stay at Grand Hyatt Berlin. I am really glad to read that you enjoyed your room and the location of the hotel and that we were able to live up to your expectations. My team and I already looking forward to welcoming you back soon.With best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Yoon Jeong

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 5박 숙박함
답변 제공: Jan Peter van der Ree 님, 2023년 10월 2일
Dear Yoon Jeong,Thank you so much for your recent stay at Grand Hyatt Berlin. It's nice that you've enjoyed your time with us to the fullest. My team and I already looking forward to welcoming you back soon.With best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Eun chung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
심플하고 쾌적한 호텔
너무 좋은 호텔입니다. :) 쾌적하고 좋은 서비스에 감사했습니다.
2023년 7월에 5박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2023년 7월 28일
Dear Eu chung,thank you so much for having chosen to stay with us. It is great that everything was to your satisfaction and that the service of the team made you feel comfortable. We look forward to your return and remain at your disposal for any questions and wishes.Best regards,Jan Peter van der ReeGeneral Manager

8/10 - 좋아요

cheolwon

2023년 7월에 2박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2023년 7월 13일
Dear cheolwon,thank you so much for having chosen to stay with us. It is great that you felt comfortable and that you enjoyed your time in Berlin. My team and I look forward to your return and we remain at your disposal for any questions and wishes.Kind regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

GI CHEOL

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
GOOD
I arrived earlier than expected, but fortunately they kindly checked in early because there was an empty room. The facilities are clean and overall satisfactory.
2023년 6월에 1박 숙박함
답변 제공: Jan Peter van der Ree 님, 2023년 7월 4일
Dear GI CHEOL,First of all, I would like to thank you for having taken the time to share your experiences about your recent stay at Grand Hyatt Berlin. I am happy that the team was able to make you feel comfortable and at ease. We really appreciate your recommendation and look forward to your return in the near future.With best regards,Jan Peter van der ReeGeneral Manager

8/10 - 좋아요

JIN

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격값을 하는 호텔
위치도 좋고, 전반적으로 만족스러운 장소입니다.
2022년 11월에 3박 숙박함

10/10 - 훌륭해요

JUNGHOON

2022년 10월에 1박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2022년 10월 24일
Dear JUNGHOON,Greetings from Grand Hyatt Berlin and many thanks for your recent stay!I would like also to thank you for having taken the time to share your positive review.We would be happy to welcome you back soon.Best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

miyoung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 2박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2022년 7월 5일
Dear miyoung, thank you so much for having chosen to stay with us. It is great that everything was to your entire satisfaction and that you missed nothing. My team and I look forward to your return and we remain at your disposal for any questions or wishes. Kind regards, Jan Peter van der Ree General Manger

10/10 - 훌륭해요

Jinho

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 만족
체인호텔이라 그런지 전반적으로 모든점에서 만족합니다 호텔이 굉장히 크고 넓습니다
2019년 9월에 2박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2019년 10월 7일
Dear Jinho, many thanks for your recent stay at Grand Hyatt Berlin. I am happy that we were able to live up to your expectations and that you missed nothing. We look forward to your return and remain at your disposal for any questions or wishes. Kind regards, Jan Peter van der Ree General Manager

10/10 - 훌륭해요

Oh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고의 위치
베를린 필 하모닉 오케스트라 및 포츠다머 플라츠와 가까운 베를린 시내에서 가장 완벽한 위치에 있습니다. 호텔 내부는 상시 깨끗하게 관리되고 있었고, 부대 시설도 충분히 잘 유지되고 있었습니다. 그랜드 히얏트의 명성에 걸맞은 수준의 접객 서비스를 보여주었다고 생각합니다. 호텔 뒷편으로 쇼핑몰이 위치해있고, 쇼핑몰 내부에는 대형 슈퍼마켓, 드럭 스토어, 식당이 즐비합니다. 소니센터가 가까워서 식당 이용의 폭이 넓은 것도 장점입니다. 주변 식당이 문을 늦게 열지만, 바로 뒤에 있는 맥도날에서 맥모닝을 먹을 수 있다는 것도 큰 장점입니다. 추후 방문 시 다시 이용할 의사가 있습니다.
2019년 9월에 4박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2019년 10월 1일
Dear Oh, I want to take the chance to thank you for your recent stay and for having taken the time to write this detailed review. It is great that our central location met your needs and that the cleanliness of the hotel was to your satisfaction. I am glad that you missed nothing and it would be my pleasure to share your great compliment with the whole team. Grand Hyatt Berlin is already waiting to welcome you back soon and please do not hesitate to contact us for any questions or wishes. Best regards, Jan Peter van der Ree General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 3박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2019년 7월 18일
Dear guest, thank you so much for your recent stay at Grand Hyatt Berlin and for having taken the time to share your impressions with us. It is great that you enjoyed your overall stay. We look forward to your return and remain at your disposal for any questions or wishes. Best regards, Jan Peter van der Ree General Manager

10/10 - 훌륭해요

Seung Ho

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치 좋은 5스타 호텔
방: 넓은 편이고 깨끗하게 잘 관리되고 있었습니다. 다만 난방을 켜 놓으면 방이 건조해 지는 문제가 있습니다. 아침: 메뉴는 많지않았지만, 하나 하나 정성스럽게 준비한 맛있는 음식이었습니다. 수영장: 깨끗하고 이용하는 사람이 많지 않아 편하게 즐겼습니다. 침대: 유럽 호텔 방은 춥기 마련인데, 이불이 따뜻해서 춥지 않았고, 매트리스도 편했습니다.
2019년 5월에 3박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2019년 6월 17일
Dear Seoung Ho, thank you so much for your stay at Grand Hyatt Berlin. I was delighted to read that you felt comfortable at our house and that we were able to live up to your expectations. It is great that you enjoyed your room as well as our Club Olympus Spa. We look forward to your return and remain at your disposal for any questions or wishes. Best regards, Jan Peter van der Ree General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2019년 4월 29일
Dear guest, thank you for your recent stay at Grand Hyatt Berlin. I hope you enjoyed your overall stay at our house. It would be my pleasure to welcome you back soon and please do not hesitate to contact the entire team at any time for any questions or wishes. Warm regards, Jan Peter van der Ree General Manager

10/10 - 훌륭해요

실제 이용하신 고객

직원이 너무 친절하고 수영장은 좀 작았지만 대체적으로 만족스러웠음
2018년 9월에 2박 숙박함

8/10 - 좋아요

minseok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Good location. Room condition was also nice. Willing to stay again.
2017년 11월에 3박 숙박함

8/10 - 좋아요

Jason 님, Aventura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property with extensive breakfast…rooms were decently sized with huge bathroom.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Dennis 님, Cliffside Park

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top
2024년 5월에 3박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 5월 24일
Lieber Dennis,Vielen Dank für Ihre positive Bewertung! Es freut uns sehr zu hören, dass Ihnen unser Hotel gefallen hat und dass Sie mit Ihrem Aufenthalt zufrieden waren.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Jan Peter van der ReeGeneraldirektor

10/10 - 훌륭해요

Daniel

단체 여행
좋아요: 숙박 시설 상태 및 시설
In Großen und Ganzen sind ok
2024년 5월에 1박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 5월 21일
Lieber Daniel,herzlichen Dank für Ihre positive Bewertung und dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Es freut uns sehr, dass Sie insgesamt zufrieden waren und uns die volle Punktzahl gegeben haben.Wir würden uns freuen, Sie bald wieder im Grand Hyatt Berlin willkommen zu heißen und Ihnen erneut einen angenehmen Aufenthalt zu bieten.Mit freundlichen GrüßenJan Peter van der ReeGeneraldirektor

10/10 - 훌륭해요

Alejandro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel
2024년 4월에 3박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 5월 6일
Dear Alejandro,Thank you for your review! We're glad to hear that you enjoyed your stay at our hotel. If there's anything specific you particularly liked or any areas where we can improve, please feel free to let us know. We hope to have the pleasure of welcoming you back in the future!Kind regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 5월 6일
Dear Sarah,Thank you for your feedback regarding our hotel. We appreciate your review and are glad to hear that you had a positive experience during your stay. If you have any specific comments or suggestions for improvement, please don't hesitate to share them with us. We hope to have the opportunity to welcome you back again in the future!With best regards,Jan Peter van der ReeGeneral Manager

8/10 - 좋아요

Magali

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was very nice except the bathroom wasn’t clean on 1st day. Pool was great
2024년 4월에 3박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 5월 3일
Dear Magali,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your overall experience, although we apologize for any cleanliness issues you encountered with the bathroom on the first day. Your comments will be shared with our housekeeping team to ensure improvements. We're pleased that you enjoyed the pool and hope to welcome you back for another great stay in the future!With best regards,Jan Peter van der ReeGeneral Manager

8/10 - 좋아요

Yoshinori

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
comfortable
2024년 4월에 2박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 4월 29일
Dear Yoshinori,Thank you for your feedback! We're glad to hear that you found the hotel comfortable. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Best regards,Jan Peter van der ReeGeneral Manager

8/10 - 좋아요

Alexandra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gutes Hotel
2024년 4월에 1박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 4월 29일
Liebe Alexandra,Es freut uns zu hören, dass Ihnen unser Hotel gefallen hat! Wenn Sie bei Ihrem nächsten Besuch etwas verbessern möchten, lassen Sie es uns bitte wissen. Wir freuen uns darauf, Sie bald wieder begrüßen zu dürfen!Mit herzlichen GrüßenJan Peter van der ReeGeneraldirektor

10/10 - 훌륭해요

Takayama

2024년 4월에 2박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 5월 21일
Dear Takayama,Thank you for your kind review. We are delighted to hear that you had a good experience at the Grand Hyatt Berlin.We look forward to welcoming you back in the future and providing you with another pleasant stay.Best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Gail

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the area and the hotel was perfect.
2024년 4월에 3박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 4월 29일
Dear Gail,Thank you for your review! We're delighted to hear that you loved the area and found the hotel to be perfect for your stay. If you have any suggestions or if there's anything we can improve upon, please let us know. We look forward to welcoming you back in the future!With best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 4월 29일
Dear Sarah,Thank you for your feedback! We're glad to hear that you had a great experience at our hotel. If there's anything specific you enjoyed or any areas where we can improve, please feel free to let us know. We hope to welcome you back again soon!Kind regards,Jan Peter van der ReeGeneral Manager

8/10 - 좋아요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
in the middle of many shopping and restaurant options.
2024년 4월에 3박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 4월 18일
Dear Maria,Dear Guest,Thank you for your review! We're delighted to hear that you enjoyed your stay with us and found our hotel's location convenient for exploring the shopping and restaurant options in the area. We hope to have the pleasure of welcoming you back in the future!Best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Sabine Christina Dr.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool leider sehr klein, aber traumhaft! Zimmerausstattung perfekt- Frühstück exzellent und sehr gepflegt Top Lage auch für Kulturinteressierte
2024년 4월에 3박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 4월 12일
Liebe Frau Dr. Zaudig,Vielen Dank für Ihre Bewertung! Es tut uns leid zu hören, dass der Pool nicht Ihren Erwartungen entsprochen hat, aber es freut uns, dass Sie ihn dennoch genossen haben. Es ist großartig zu wissen, dass Sie mit der Zimmerausstattung zufrieden waren und unser Frühstück als exzellent empfunden haben. Wir freuen uns auch darüber, dass Sie die Lage des Hotels für Kulturinteressierte loben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit den besten GrüßenJan Peter van der ReeGeneraldirektor

10/10 - 훌륭해요

Frederick (Rick)

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helpful staff
2024년 4월에 1박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 4월 11일
Dear Rick,We appreciate your feedback and thank you for your stay! If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to see you soon!With kind regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Daniel 님, Katy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff and location
2024년 3월에 5박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 4월 5일
Dear Daniel,Thank you for your feedback! We're delighted to hear that you found our staff excellent and appreciated our central location. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future!With best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Daniel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Einfach nur spitze
2024년 3월에 2박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 4월 3일
Lieber Daniel,herzliche Grüße aus dem Grand Hyatt Berlin und vielen Dank für Ihre Bewertung! Es freut uns sehr zu hören, dass Ihr Aufenthalt spitze war. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit lieben GrüßenJan Peter van der ReeGeneraldirektor

10/10 - 훌륭해요

Marina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent hotel with 2 restaurants and a nice pool on top floor. Very friendly staff.
2024년 3월에 1박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2024년 3월 28일
Dear Marina,thank you so much for your kind feedback! We are thrilled to hear that you enjoyed your stay at Grand Hyatt Berlin. Providing excellent service and ensuring our guests have a memorable experience are our top priorities.We are delighted that you liked our restaurants and rooftop pool. It is also wonderful to know that you appreciated our culinary offerings and the amenities our hotel has to offer.Your praise for our friendly teams means a lot to us. Ensuring our guests feel welcome and well taken care of is paramount, and it's gratifying to hear that our efforts are recognized.Thank you again for your valuable feedback and for taking the time to share your experience with us. We look forward to welcoming you back soon for another enjoyable stay.Best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

John 님, London

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great attention to small details
2024년 3월에 5박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 3월 22일
Dear John,Thank you for your feedback! We appreciate your recognition of our attention to small details. At Grand Hyatt Berlin, we strive to ensure that every aspect of your stay is carefully considered and tailored to provide an exceptional experience. We look forward to welcoming you back for another wonderful stay in the future!With best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Elina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr schönes, großes Zimmer mit allem was man sich wünscht! Freundliches Personal, Parkservice, Grand Lounge...
2024년 3월에 3박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 3월 12일
Liebe Elina,Wir danken Ihnen herzlich für Ihre positive Bewertung und Ihr freundliches Feedback zu Ihrem Aufenthalt im Grand Hyatt Berlin. Es freut uns, dass Sie das Zimmer sowie unsere Annehmlichkeiten und den Service genossen haben, insbesondere den Parkservice und die Grand Lounge.Ihre Zufriedenheit ist uns sehr wichtig, und es wäre uns eine Freude, Sie bei Ihrem nächsten Besuch erneut willkommen zu heißen. Sollten Sie weitere Anregungen oder Wünsche haben, stehen wir Ihnen gerne zur Verfügung.Mit freundlichen GrüßenJan Peter van der ReeGeneraldirektor

6/10 - 괜찮아요

Munier

연인과의 여행
Daneben ist direkt ein Kino, Großes Casino würde ich nicht weiter empfehlen für Familien
2024년 3월에 1박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 3월 12일
Liebe/r Munier,Vielen Dank für Ihre Bewertung und Ihr Feedback zu Ihrem Aufenthalt im Grand Hyatt Berlin. Wir freuen uns, dass Sie die Nähe zu einem Kino schätzen konnten. Ihre Meinung ist uns wichtig, und wir nehmen Ihre Anmerkung bezüglich des Casinos zur Kenntnis.Wir hoffen, dass Sie dennoch eine angenehme Zeit bei uns hatten, und wir würden uns freuen, Sie in Zukunft erneut als unsere Gäste begrüßen zu dürfen. Falls Sie weitere Anregungen oder Kommentare haben, teilen Sie uns dies gerne mit.Mit freundlichen GrüßenJan Peter van der ReeGeneraldirektor

10/10 - 훌륭해요

Kamal

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel and staff.
2024년 2월에 3박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 3월 5일
Dear Kamal,Thank you for your fantastic review! We are delighted to hear that you had an excellent experience at our hotel, and we appreciate your kind words about our staff. If you have any specific highlights or suggestions for improvement, please feel free to share. We look forward to welcoming you back for another outstanding stay.Best regards,Jan Peter van der ReeGeneral Manager

8/10 - 좋아요

Aviad 님, New York

2024년 2월에 1박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 3월 5일
Dear Aviad,Thank you for taking the time to share your feedback. We're pleased to see that you had a positive experience during your stay. If there are any specific areas where we could improve and earn that extra star for your future visits, please don't hesitate to let us know. We value your input and look forward to hosting you again at Grand Hyatt Berlin.Best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Scott 님, New York

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just love the staff and the room is expectional with the classic tub/shower combination so Hyatt xo s.
2024년 2월에 3박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 3월 1일
Dear Scott,Thank you for taking the time to share your positive feedback. We're thrilled to hear that you enjoyed the exceptional service from our staff and found the room to meet your expectations. Your kind words are greatly appreciated.We hope to have the pleasure of welcoming you back for another exceptional stay at Grand Hyatt Berlin.Best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Marcia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Otima!!
Otima como sempre!! Já me hospedei outras vezes e é sempre ótima
2024년 2월에 2박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2024년 2월 16일
Dear Marcia,thank you so much for having chosen to stay with us and for your loyalty. It is great that everything was to your entire satisfaction and that you enjoyed your stay to the fullest. My team and I cant wait for your return.With kind regards,Jan Peter van der ReeGeneral Manager

4/10 - 별로예요

Anders

출장 여행
별로예요: 청결 상태, 직원 및 서비스
Quality of hotel!
Not impressed, 5 star it is not. Two days and no room service. Having full days and then come home to a room the way it was left in the morning, not so impressive. Breakfast, ordered 2 fried eggs, reminded waiter after 15 min. After 30 min I left, and without eggs being served.
2024년 2월에 1박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2024년 2월 14일
Dear Anders,thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our hotel. Your satisfaction is our top priority, and we regret that we fell short of meeting your expectations on this occasion.We understand the importance of timely and efficient room service, and we apologize for the oversight in not providing this service during your stay. Rest assured, we will review our procedures to ensure that such instances are addressed promptly and efficiently in the future.Regarding the breakfast experience you described, we deeply regret the delay and the inconvenience it caused you. Please accept our sincere apologies for the oversight and the delay in serving your order. We will investigate this matter with our restaurant team to ensure that such incidents are not repeated.Your feedback is invaluable to us as it helps us identify areas where we can improve our services. We hope that you will give us another opportunity to exceed your expectations on your next visit. Please feel free to reach out to us directly if you would like to discuss your experience further or if there is anything we can do to make amends.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Mike

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 6박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2024년 2월 13일
Lieber Mike,vielen Dank für Ihren Besuch im Grand Hyatt Berlin. Es ist schön, dass Sie sich bei uns vollkommen wohlgefühlt haben. Wir freuen uns auf Ihren nächsten Aufenthalt und stehen für Fragen und Wünsche immer gerne zur Verfügung.Mit den besten Grüßen, Jan Peter van der ReeHoteldirektor

10/10 - 훌륭해요

Doron

2024년 1월에 2박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 3월 22일
Dear Doron,Thank you for your feedback! We're glad to hear that you had a positive experience. If you have any further comments or if there's anything we can improve upon, please don't hesitate to let us know. We hope to welcome you back again soon!Kind regards,Jan Peter van der ReeGeneral Manager

2/10 - 너무 별로예요

Morgan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 2월 1일
Dear Morgan,Thank you for taking the time to provide your feedback. We're sorry to hear that your experience fell short of expectations, and we would appreciate more details on the specific aspects that led to your rating of 2 out of 10. Your input is crucial for us to identify areas that need improvement.If you could share additional information about your stay, it would help us better understand your concerns and take appropriate actions. We are committed to providing the best possible experience for our guests, and your feedback plays a vital role in achieving that goal.We genuinely value your opinion, and we hope to have the opportunity to address your concerns and welcome you back for a more positive experience in the future.Kind regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Florian 님, München

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 2월 1일
Lieber Florian,ich möchte die Chance nutzen, um mich bei Ihnen für Ihren Besuch zu bedanken. Es ist mir eine Freude zu lesen, dass Sie sich so wohlgefühlt haben und es Ihnen an Nichts gefehlt hat. Wir freuen uns auf Ihren nächsten Besuch und sind jederzeit gerne für Sie da.Mit herzlichen GrüßenJan Peter van der ReeGeneraldirektor

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Top
Et super dejligt hotel , kæmpe parkeringsplads under hele o rådet , direkte adgang derfra til i indkøbscenter togstation , 👍👍👍👍
2024년 1월에 3박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2024년 1월 29일
Dear Frank,Thank you very much for your kind words and positive review! We are delighted to hear that you enjoyed your stay at our hotel.We are glad that you found our parking facilities convenient and that you appreciated the direct access to the shopping center and train station.Your satisfaction is our priority, and we are thrilled that you had a great experience with us.Thank you again for taking the time to share your feedback. We look forward to welcoming you back in the future!Best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

ALEXANDER

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2024년 1월 29일
Lieber Alexander,vielen Dank für Ihren Besuch im Grand Hyatt Berlin. Es ist wirklich sehr schön, dass Sie sich bei uns wohlgefühlt haben. Wir freuen uns schon sehr auf Ihren nächsten Besuch.Beste Grüße,Ja Peter an der ReeHoteldirektor