“When I arrived, I discovered that I couldn't flush the toilet. The flush button and its components were just laying on the washbasin, leaving a hole where the button should have been. The reception staff could not offer me another room. Later that night, I woke up and saw bedbugs in my bed. Although the reception was easily reachable by phone and WhatsApp, they were unable to offer an alternative at that time. I checked out the next morning and received a refund, which was handled quickly.”
“When I arrived, I discovered that I couldn't flush the toilet. The flush button and its components were just laying on the washbasin, leaving a hole where the button should have been. The reception staff could not offer me another room. Later that night, I woke up and saw bedbugs in my bed. Although the reception was easily reachable by phone and WhatsApp, they were unable to offer an alternative at that time. I checked out the next morning and received a refund, which was handled quickly.”
Mabel