“This hotel always has many vacant rooms. Why is that? The communication at this hotel is non-existent and incredibly one-sided. They are lightning-fast when it's in their favor, but they conveniently ignore you when a problem arises. I requested a change/refund, but they waited until it was too late to reply, only to use that delay as an excuse to deny my request.
They claimed they were too busy with emails to respond sooner, yet magically replied within minutes as soon as I mentioned leaving a...
“Sehr gepflegter und schöner Poolbereich mit tollem Panoramablick, freundliches und hilfsbereites Personal. Gutes Frühstück mit vielfältiger Auswahl. Gut gelegen, ruhig, aber nach an der Altstadt. Nacht-Parkplatz ca. 100 m entfernt gegen kleine Zusatzgebühr, Check-In-Parkplatz am Hotel vorhanden. Zimmer sauber.”