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"Close to the freeway where I can come and go. Decent size bedroom. Lots of parking. Close to the Winking Lizard and other food places."

"Most of the staff was ride and had a nasty attitude. Seemed inconvenienced when ever something was needed."

"Clean and spacious room for my son and I to go to a concert at Playhouse Square. Valet is a bit pricey but totally worth it to not figure out where to park when you aren't from the area. Lovely hotel and location! Ordered Uber Eats after the show and had no problem with selections for food too."

"The staff are super friendly and helpful, and I can’t emphasize enough how kind they were. The property on the other hand is kinda rough with old appliances/tvs and no tv guide. The breakfast was an extra charge, and the area was kinda out of the way for what was charged. Also, this is not a comment on my rating of the place merely a note for people considering staying there; the few shops that were nearby weren’t open. "

"Great place to stay in the heart of Cleveland! "

"Courteous staff, extremely clean rooms. "

"Good clean location "

"There are shops inside and a bar with food. "

"Our room was not properly cleaned. There was a cracker on the floor. Hair on the floor and in the sink of the bathroom. Debris on the floor. Dirt and marks all around the bed skirt. Hand/finger marks all over the closet doors. Spilt substance on the wall where the bathroom door slides. The bathroom smelled really bad. They gave us a new room… It smelled a lot better (like new carpet) HOWEVER, debris all over the carpet. I mean a ball of weave hair, actual pieces of garbage like plastic and a plug cap. A TOENAIL IN THE SHOWER. Marks on the mirror from a spill or splash of something. Hands prints all over the glass window. DUST built up on the ledge by desk. We were more comfortable in that room and decided to stay put. But it is clear the cleaning service is not doing their job. Too many obvious standard things missed. I was really disappointed and frustrated that a clean room didn’t seem possible. I’m not looking for perfect but a thorough vacuum and wipe down should be guaranteed. The staff was very kind and noted the both room conditions. I would not stay there again, nor would I consider another Westin hotel "