Bucaramanga, Santander hotel rooms at the Sonesta Hotel

"The hotel facilities may be acceptable, but the staff’s service is absolutely unacceptable and by far the worst I have experienced in any hotel. On one occasion, when we returned at night, we found the room completely unmade. When we reported the issue, the front desk staff responded with a rude, dismissive, and highly unprofessional attitude. To make matters worse, the bed was in very poor condition, and it took the hotel three days to fix it. This level of negligence and lack of customer care is completely unacceptable. I would definitely not recommend this hotel."

"Family trip"

"They have a good size pool, closed to the gym there is a pool table and a pin pon table. i did not have time to try a massage. "

"La comida en los restaurante es maravillosa, el lugar es genial, si deseas jugar golf es una excelente opción. Definitivamente es espectacular. "

"Very nice property clean and with a great location. Staff is friendly and helpul"

"Good location and value. Helpful staff "

"This is terrible place that I booked. Is very very dirt. I don’t believe Hotels.com offer this kind of hotel"

"Beautiful, clean hotel with excellent staff "

"Tried to charge us 1.7 million pesos for tourist pack. Insane attempt to rip us off. "