Having checked in on the Monday and being sold a room upgrade to a quiet area of the hotel, I was awoken at 6:30 the following morning by the very loud lift music. Upon then attempting to have a shower, I discovered this was not working.
09:30 and I receive a call from reception stating that the hotel is being evacuated due to โair-con maintenance issuesโ. Then having waited around reception for several hours, and wasting a day of my holiday, I was told that I would have to spend the rest of my stay in another hotel. The new hotel wasnโt fit for purpose - far away from chosen location, no bath for my young daughter, minuscule room and a very poor childโs bed. I explained to reception that I would prefer another hotel if I had to be moved.
They said this wasnโt possible. As a result, I requested a refund so that I could book another hotel of my choosing. They said Iโd need to contact Expedia, but I could always book another hotel in the meantime and apply for a refund later (thankfully I didnโt do that!) Having then spoken to Expedia, they said it was up to the hotel to issue the refund.
Expedia attempted to contact the hotel several times to no avail, and I have been refused a refund. I had no choice but to stay in the alternative hotel, as otherwise Iโd have paid for two lots of accommodation.
Very poor advice from the ARCadia staff in suggesting I book another hotel and claim for a refund later.
I would still like my refund.