The staff was accommodating and attended to our needs. We could not find a room for four on the website, so we had to book one for three, hoping that they could fit a cot, but when we arrived and explained our situation, the receptionist was good enough to switch us to the vacant room for four without any problems.
The hotel is next to the cathedral, just below the castle and park, and very close to all the dinning places.
Perfect for enjoying the heart of Burgos!