외관

힐튼 가든 인 캘거리 다운타운 여행 후기

3 out of 5
힐튼 가든 인 캘거리 다운타운
Suite A-711 4th St SE, Calgary, AB

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 526개" "
평점 8 - 좋아요. 1000개 이용 후기 중 303개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 107개" "
평점 4 - 별로예요. 1000개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 28개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
best place for downtown tour
Kind service, best place for walking tour at downtown
2023년 2월에 1박 숙박함
답변 제공: Guest Service 님, 2023년 2월 19일
Thank you so much for your warm feedback

10/10 - 훌륭해요

Sang Hun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome stay
Very nice
2021년 11월에 6박 숙박함

8/10 - 좋아요

Bongsam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
도심에 위치, 좋았어요
2021년 9월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
가족 여행으로 적합
내부 청소가 조금 부족했던 점이 아쉬우나 전반적으로 가족여행으로 도심지에서 묵기에 괜찮았습니다. 특히 주변에 명소 접근도가 좋았습니다.
2019년 7월에 2박 숙박함

8/10 - 좋아요

HANA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다운타운 접근도 좋음
역에 가깝다. 도서관, 올림픽기념공원 등 다운타운 접근도가 높다. WIFI 좋음
2019년 7월에 6박 숙박함

10/10 - 훌륭해요

Trevor

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff!
2024년 5월에 2박 숙박함

8/10 - 좋아요

Rob

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was told that there is pay parking across the street. For a hotel. When trying to pay for this, the app was not working and could not pay. This is not the properties fault, but I did have to pay more to park at the hotel. This is unacceptable and I will not be staying here again
2024년 5월에 1박 숙박함

8/10 - 좋아요

kristen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Poor parking
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

landyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
a
2024년 5월에 1박 숙박함
답변 제공: Guest Service Agent 님, 2024년 5월 9일
Thank you for your awesome review Landlyn! We hope you decide to join us again!

2/10 - 너무 별로예요

Elaine

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
We arrived and were welcomed. We got up to our room and 20 minutes later my daughter who is an allergic asthmatic needed to use her pumps. This is rare so we knew there was a lot of dust. The ice machine was broken, and the elevator broke down. The food was a disappointment. The room had a coffee machine, and we had to ask for the use of a kettle we brought our own, not their fault, but only paper cups were provided, no gowns no slippers and no shower gel. When asked on departure how our stay was we hesitantly said we had not been happy and we were told that there were different facilities and amenities for different Hilton Hotels. This needs to be explained on you website in detail and the receptionist was very rude about these discrepancies. We needed an invoice from the hotel to claim expenses and we could not make Expedia's invoice reconcile at all with the hotel Invoice so much so we appear to have overpaid Expedia. We also appear to have paid taxes twice.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Guest Service Agent 님, 2024년 5월 9일
Thank you for your awesome review Rebecca! We hope you decide to join us again!

8/10 - 좋아요

Jayde

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The parking structure was closed and impossible to find. When we walked up the hotel there was a man passed out high as a kite on front steps into the building. Once inside tho everything was great.
2024년 4월에 1박 숙박함
답변 제공: Guest Service Agent 님, 2024년 5월 9일
Thank you for your review Jayde! We do apologise for the inconvenience about the parking. We hope you decide to join us again and we will do our best to accommodate you.

8/10 - 좋아요

Cindy

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a nice hotel ,but if staying here I would recommend you get a room either on the back lane side or the library side. There is a small park across the street and not Saturday there was loud music and Sunday a demonstration with people yelling into megaphones. We were surprised how much of that noise came through our closed windows. The hotel clearly has no control over this and did offer to move us to another room so kudos to them. The hotel itself is nice and within walking distance of many restaurants and things to see. We would certainly stay there again
2024년 5월에 3박 숙박함

8/10 - 좋아요

Jesse

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really appreciated a hotel room with no little LED lights around the room at night. My blind however didn't function so I could not close or open them. Overall very happy Room 1122
2024년 4월에 1박 숙박함
답변 제공: Guest Service Agent KM 님, 2024년 5월 20일
Hello, Jesse. Thank you so much for sharing your experience about your stay with us at Hilton Garden Inn, Calgary Downtown.We are so sorry to hear that you have experienced the issue with the blind in your room. Next time when you will choose our location for your stay in Calgary, be sure that we got you covered at any time of the day or night to help you with anything you need! Out Housekeeping and Maintenance team would be more than glad to help you out and ensure that everything is perfect. We are looking forward to welcoming you with us again and wish great day!

10/10 - 훌륭해요

Nichole

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was in walking distance to BMO Centre
2024년 4월에 3박 숙박함
답변 제공: Guest Service Agent 님, 2024년 5월 9일
Thank you for your review Nichole! Thank you for choosing our hotel while you here in Calgary.We hope you decide to join us again!

10/10 - 훌륭해요

Lisa 님, Edmonton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함
답변 제공: Guest Service Agent 님, 2024년 5월 9일
Thank you for your review Lisa! We hope you decide to join us again!

10/10 - 훌륭해요

Adrian

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to city centre.
2024년 4월에 1박 숙박함
답변 제공: Guest Service Agent 님, 2024년 5월 9일
Thank you for your review Adrian! Glad you chose our hotel to your Calgary visit. We hope you decide to join us again!

10/10 - 훌륭해요

Adrian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, nice, safe and close to main areas of the city. I highly recommend it to everyone.
2024년 4월에 1박 숙박함
답변 제공: Guest Service Agent 님, 2024년 5월 9일
Thank you for your awesome review Adrian! Thank you for choosing our hotel on your visit in Calgary. We hope you decide to join us again!

6/10 - 괜찮아요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Guest Service Agent KM 님, 2024년 5월 20일
Hello, Michelle. We appreciate your time to share your experience about your stay in Hilton Garden Inn Calgary Downtown. We are sorry to see that your stay with us was not perfect. Therefore, is there is anything you would like to share with us about your stay with us, we will be more than glad to hear! We hope to welcome you again with us next time you will be in Calgary and we wish you a great day!

10/10 - 훌륭해요

Teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was conveniently located to restaurants, bars, shopping, transit and Saddledom if taking in an NHL game. Walking distance to Calgary tower.
2024년 4월에 2박 숙박함
답변 제공: Guest Service Agent 님, 2024년 5월 9일
Thank you for your review Teresa! Thank you for choosing our hotel on your visit in Calgary. We hope you decide to join us again!

10/10 - 훌륭해요

Auberon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great customer service/helpful and kind staff.
2024년 4월에 1박 숙박함
답변 제공: Guest Service Agent 님, 2024년 5월 9일
Thank you for your review Auberon! We hope you decide to join us again in the future.

8/10 - 좋아요

Danielle

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is fairly newly renovated, security for this building is top of the line considering the homeless shelter I believe was about 3 blocks down the street. Parking was a surprise with the price on check in, we paied $25.00 to be underground, due to the concern of safety having to park across the street for $6.00. LRT stop right outside the hotel, super store walking distance, city library 2 minutes walk. I would stay here again.
2024년 4월에 2박 숙박함
답변 제공: Guest Service Agent Kate 님, 2024년 4월 22일
Hello, Danielle. We appreciate your interest in our property and your time to share your experience about your stay at Hilton Garden Inn. We are sorry to hear that the area made you feel unsafe. Unfortunately, the issue of the vulnerable population is a complex and ongoing challenge in our community. We are continuously working together with the city, the Calgary Municipal Land Corporation and the authorities developing new strategies to play our part in improving everyone's experience in our neighbourhood. Therefore, we believe to find the long-term solutions to this issue. We are looking forward to seeing and welcoming you again with us any time soon!

10/10 - 훌륭해요

Ashlea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Guest Service Agent Kate 님, 2024년 4월 22일
Hello, Ashlea. Thank you so much for your time to share your experience about your stay at Hilton Garden Inn. We are looking forward to welcoming you again!

8/10 - 좋아요

Shelley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 4월 20일
Thank you for your review Shelley! We hope you decide to join us again!

8/10 - 좋아요

Haley

2024년 4월에 1박 숙박함
답변 제공: Guest Service Agent 님, 2024년 5월 9일
Thank you for your review Haley! Thank you for choosing our hotel on your visit in Calgary. We hope you decide to join us again!

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good Location for a sporting event.
2024년 4월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 4월 20일
Thank you, David, for your review! We are glad you used our location to your benefit as we are close to the Saddledome and many restaurant options. We look forward to having you again.

8/10 - 좋아요

Mandy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 4월 20일
Thank you, Mandy, for your review! We hope you choose to stay with us in the future as well!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 4월 20일
Thank you for your review James! We hope you choose to stay with us again in the future!

10/10 - 훌륭해요

Jamie

2024년 4월에 1박 숙박함
답변 제공: Guest Service Agent 님, 2024년 5월 9일
Thank you for your review Jamie! We hope you decide to join us again!

10/10 - 훌륭해요

Tammy R

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 4월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 4월 13일
Thank you for your review Tammy! We hope you choose to stay with us again in the future!

10/10 - 훌륭해요

Natasha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only isdue with the hotel was the air conditioner had a weird noise in our room but luckily we didn't need. Also wish parking was included. Other then that it was perfect for our needs
2024년 4월에 1박 숙박함
답변 제공: Guest Services Team 님, 2024년 4월 8일
Natasha, Thank you for your valuable feedback and positive comments regarding your stay with us. We are happy to provide secured underground parking at very competitive pricing for downtown Calgary. We are also very fortunate to have budget friendly city parking lots located just steps from the hotel. We look forward to your next visit!

2/10 - 너무 별로예요

Daniel

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
I am very unimpressed with this Hilton. I booked a corner king suite and they down graded me to a regular room with a king bed and wouldn’t adjust the room rate. Absolutely disgusting. So Hilton keeps the money and screwed a customer. They offered me a breakfast voucher for the troubles. What a joke. How about treat me fair and adjust my room rate down to match the room I was down graded to.
2024년 4월에 1박 숙박함
답변 제공: Guest Services Team 님, 2024년 4월 8일
Daniel, We, as a team understand and empathise with your frustrations. On behalf of the entire hotel team our sincere apologies. We did regrettably have to change your room type for the night. We hope you enjoyed the complimentary full breakfast for yourself and your guest that was offered as compensation. We would appreciate the opportunity to show you what a great hotel we are and invite you back next time you are in Calgary.

10/10 - 훌륭해요

sarah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very comfortable and pleasant stay, Great bed and pillow. Love that shampoo/conditioner/lotion are in large dispensers which is more environmentally friendly. Staff are very friendly and helpful. Very close to Telus Conference Centre, which was easy to walk to. Only wish was to have an extra blanket for the bed.
2024년 4월에 2박 숙박함
답변 제공: Guest Services Team 님, 2024년 4월 8일
Sarah, We appreciate and thank you for choosing our hotel. Your kind words regarding the team will be shared with everyone and we look forward to seeing you again.

10/10 - 훌륭해요

Megan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Services Team 님, 2024년 4월 4일
Megan, we are thrilled you enjoyed your stay with us! We are grateful for your kind words and welcome you back next time you are in need of accommodation in Calgary.

8/10 - 좋아요

Rob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Services Team 님, 2024년 4월 1일
Rob, we appreciate you choosing our hotel for your stay in Calgary. We are thrilled you enjoyed your experience with us and look forward to your next visit

8/10 - 좋아요

April

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful hotel with gorgeous rooms but parking is not great and navigating our way was difficult
2024년 3월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 3월 31일
We really appreciate your review April! While we certainly do have parking, being located downtown limits our offer to a certain number of spots that are filling up quickly on high occupancy days. We also hope to get the navigation corrected so guests have an easier time getting to us.

8/10 - 좋아요

Donna 님, Lac La Biche

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room and clean hotel with nice decor
2024년 3월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 3월 31일
Thank you for your review Donna. If you choose to join us in the future, let us know how we can make your visit even better!

10/10 - 훌륭해요

Marjorie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ideal location. Didn't use the pool, so not able to comment on that. Kind and friendly staff.
2024년 3월에 2박 숙박함
답변 제공: Guest Services 님, 2024년 3월 31일
Thank you for your honest review of our hotel Marjorie! We hope to see you again and next time you can try to experience our pool area!

10/10 - 훌륭해요

Betzabeth

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly & good view of the city and Calgary Tower , close to visa consulate , parking overall very good!
답변 제공: Guest Services 님, 2024년 3월 31일
Hello Betzabeth! Thank you for your review and we are happy to hear that you enjoyed your stay with us! We hope to see you again in the future.

4/10 - 별로예요

Hilda

가족 여행
The rooms were not so clean, we had the odd black hairs on our white sheets, and the smell of the sheets was bad, like when your laundry was still damp and not dried properly, as soon as we open our door, there’s a smell of bad odour fr bathroom, like a sewer smell, our bathroom could used a little TLC, such as just basic cleaning, especially the accumulative dust on the baseboards, not super great with my allergies, so I had to run a damp clothe to clean it out. Ordered room services, my husband ordered the mogley burger, n he said it tasted like cardboard, my chicken wings were a bit bloody, we opted to order room service as wanted to experience just staying at our room to enjoy it, this way we did not have to go out for supper. We were hoping the relax and enjoy the hot tub this morning, before checking out as one perks of able to checkout by noon, but disappointed that the hot tub was closed, was excited soaked our aches n pains, as my husband hurt his back shovelling the snow Thursday night. 😭😭😭😭, but could not used it cuz it was closed. There should have been a notice on Elevators, or fronts desk the nite before.
2024년 3월에 1박 숙박함
답변 제공: Nelson 님, 2024년 3월 24일
Good afternoon Hilda,Thank you for taking your time to share your feedback with us. I am terribly sorry for the experience you had with us with the sheets and the restaurant as we strive to make sure all our wonderful guest experiences the best services in the hotel and unfortunately, we are terribly sorry we did not meet your expectation. Should the wonderful family does return back to us in the future, please do let me know and I would be delighted to offer my full support. -Nelson

8/10 - 좋아요

Chester Paul Manabat

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Service 님, 2024년 3월 24일
Thankyou for selecting us for your stay!

8/10 - 좋아요

Kelli

2024년 3월에 2박 숙박함
답변 제공: Guest Services 님, 2024년 4월 13일
Thank you for your review Kelli! We hope you choose to stay with us again!

10/10 - 훌륭해요

Brandi

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
Clean and friendly staff
2024년 3월에 2박 숙박함
답변 제공: Guest Service 님, 2024년 3월 22일
Thank you for your warm feedback, Brandi! We hope t see you again!

8/10 - 좋아요

Lorne

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Guest service 님, 2024년 3월 21일
Thank you for staying with us!

8/10 - 좋아요

Tommy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Hotel is great itself just limited on convenience
2024년 3월에 1박 숙박함
답변 제공: Guest Service 님, 2024년 3월 19일
We highly appreciate your feedback!

8/10 - 좋아요

brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest service 님, 2024년 3월 20일
We hope to see youagain, Brandon!

8/10 - 좋아요

Alexander

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Service 님, 2024년 3월 19일
We appreciate your feedback!

10/10 - 훌륭해요

RYAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Service 님, 2024년 3월 19일
Thankmyou for staying with us, Ryan!

10/10 - 훌륭해요

Christine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I disliked how all the homeless were all over. Made me feel a little unsafe. If i didn't have my husband with, i dont think I would stay alone at this hotel. Ass for the yotaly experience was great. Breakfast was very good. Service was also very accommodating.
2024년 3월에 1박 숙박함
답변 제공: Guest Service 님, 2024년 3월 19일
I understand and am so sorry the presence of the vulnerable population was so impactful towards your experience. We are continuously working together with the city, the Calgary Municipal Land Corporation and the authorities developing new strategies to play our part in improving everyone's experience in our neighborhood, so I am grateful once again for your feedback as it helps us presenting facts and situations in this working together of parties.

10/10 - 훌륭해요

Ian

2024년 3월에 1박 숙박함
답변 제공: Guest Services Team 님, 2024년 4월 8일
Ian, thank you for taking the time to comment on your experience. We as a team couldn't be happier the hotel had everything you needed for a great stay. We invite you back next time you are in Calgary.