“Overall, we were very happy with the stay. Beautiful views from the lakeview unit and the staff were very friendly. The property is for the most part clean and well maintained, however it was obvious no staff had checked out the balcony in a while. One of the balcony chairs was nearly falling apart and the balcony hadn't been cleaned in quite a while. Otherwise, great stay.”
“Terrible! I booked hotels.com early, but they sold my room! overbooking and kick us. we should be move 1 hr drive and gave up waterton national park tour. Don't believe your reservation in this hotel! they only said to me sorry? it was not simple problem to us. ”
“We were in an upstairs room with no elevator so we were concerned about toting our heavy luggage up to the room. There was no need for concern as the office staff were quick to help
and willingly carried our cases up the stairs
to our room. We had the same experience when we left. We phoned the main desk when we were ready to leave - a young man arrived almost immediately and not only took our heavy luggage downstairs but loaded the suitcases into our car. (Two older travelers.)”
“Room was clean but furniture was old and room was cluttered. Could use less furniture in the room and get rid of dirty chair. Lack of air conditioning was an issue due to wildfire smoke.”