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브레이크프리 캐피털 타워 여행 후기

브레이크프리 캐피털 타워
2 Marcus Clarke Street, Canberra, ACT

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1121개 이용 후기 중 395개" "
평점 8 - 좋아요. 1121개 이용 후기 중 453개" "
평점 6 - 괜찮아요. 1121개 이용 후기 중 170개" "
평점 4 - 별로예요. 1121개 이용 후기 중 81개" "
평점 2 - 너무 별로예요. 1121개 이용 후기 중 22개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
nice, but the heater did not work well
We went on a business trip to Canberra and stayed in this apartment for a day. Overall, the room was large and cozy. The hotel was equipped with enough towels and amenities. However, the heater did not work well, especially in the rooms. Also, we asked for wifi, which was to be paid (and which we were willing to), but then were apparently out of stock for wifi. The staff at the hotel was very nice. I would stay in this hotel again
답변 제공: Grace 님, 2016년 6월 26일
Thank you for taking the time to write this review - we would like to apologise for the heating and Wi-Fi inconvenience as this is not up to our standards although we are glad you enjoyed our friendly team and hope to welcome you back again in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: Roja 님, 2024년 3월 9일
Hi Daniel,Thank you for taking the time to post this fantastic rating.Looking forward to welcoming you back again in the near future.Kind Regards

4/10 - 별로예요

Craig

가족 여행
별로예요: 청결 상태, 객실의 편안함
Mouldy Smelly apartment
After checking in we went to the room on the 11th floor - upon opening the door the strong smell of stale cigarette smell in the first thing that hits you, walking through the apartment was so disappointing- marks on the walls, mouldy shower curtain, marks on the walls, you couldn’t sit outside on the balcony as it was filthy We advised the front desk, and the response was housekeeping wasn’t available on Sundays!! Tried to explain that husband had a double lung transplant and mould is hazardous to his health. But it fell on deaf ears.. do not stay here
2023년 12월에 1박 숙박함
답변 제공: Oliver 님, 2023년 12월 15일
Hi Craig,Thank you for taking the time to provide feedback on your recent stay with us. I am sorry to see that it did not meet your expectations.Please rest assured that we are taking the appropriate measures to address these concerns.We do hope to have another opportunity to welcome you back sometime in the near future.Kind regards,

10/10 - 훌륭해요

Thi

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Underground parking available. Friendly checkin. Easy check out. Apartment 302 a little on the old side but did it’s job.
2023년 10월에 2박 숙박함
답변 제공: Oliver 님, 2023년 10월 30일
Hi Thi,Thank you so much for providing such great feedback from your recent stay with us.I am so happy to hear you were able to enjoy your stay and took advantage of our affordable undergrounds carpark during your stay.Kind regards,

8/10 - 좋아요

Gaudioso Jr 님, Claremont Meadows

좋아요: 청결 상태, 편의 시설/서비스
Nice location
2023년 10월에 1박 숙박함
답변 제공: Oliver 님, 2023년 10월 11일
Hi Gaudioso,Thank you for providing feedback on your recent stay with us.We're glad you were able to take advantage of our excellent location for your travels.Kind regards,

6/10 - 괜찮아요

William

좋아요: 객실의 편안함
OK place to stay. A bit dated but location is close to good amenities. 3.5 stars is about the right rating. Expensive for what it offers.
2023년 10월에 1박 숙박함
답변 제공: Oliver 님, 2023년 10월 6일
Hi William,Thank you for taking the time to provide feedback from your recent stay with us.We do hope to have the opportunity to welcome you back sometime in the future.

10/10 - 훌륭해요

Terry 님, prospect

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
bathroom need revovating carpet bit tear out
2023년 9월에 1박 숙박함
답변 제공: Oliver 님, 2023년 10월 2일
Hi Terry,Thank you for providing feedback from your recent stay with us.We hope to welcome you back sometime in the future.

8/10 - 좋아요

Suzanne

가족 여행
별로예요: 숙박 시설 상태 및 시설
The support was fantastic and the 2 bedroom unit was huge with amazing views. Some road noise at night but all in all it was a great place. Very few places open for dinner nearby but that’s not on the venue. Thank you for our stay.
2023년 8월에 1박 숙박함
답변 제공: Oliver 님, 2023년 8월 22일
Hi Suzanne,Thank you so much for providing this excellent feedback from your recent stay with us.We look forward to welcoming you back sometime in the future.Warm regards,

10/10 - 훌륭해요

Sagun

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Need to pay extra for parking.
2023년 8월에 1박 숙박함
답변 제공: Oliver 님, 2023년 8월 12일
Hi sagun,Thank you for your review.We look forward to welcoming you back sometime.

8/10 - 좋아요

Fiona

단체 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were attending a conference in the hotel next door so shared a three bedroom apartment. It was spacious well appointed and clean. Access was very secure and although not aware there was additional cost, I was glad to be able to have my car parked underneath as we had no need for it. The only downsides were that we had to wait 45 mins for our room to be ready and also due to construction work being done next door, there was noise disturbance through the night. Overall a great location and value for money.
2023년 7월에 4박 숙박함
답변 제공: Oliver 님, 2023년 7월 22일
Hi Fiona,Thank you so much for taking the time to provide such detailed feedback on your recent stay with us.I am sorry to hear the parking cost was not made clearer to your prior to your stay, but am glad you were able to take advantage of it as it is the cheapest available in the city at just 12.00 per night.For your next visit I would recommend looking at booking our Lakeside rooms as these face away from the city preventing any possible roadwork from bothering you during your visit.I hope we have the opportunity to welcome you back sometime in the near future.

8/10 - 좋아요

Ingrid

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The front desk staff I think it was mainly (Oliver) was friendly and helpful after we had our number plates stolen.
2023년 6월에 5박 숙박함
답변 제공: Oliver 님, 2023년 7월 22일
Hi Ingrid,Thank you so much for providing such great feedback on your recent stay with us. I do hope you've been able to get those number plates sorted, and look forward to our next opportunity to welcome you back.Warm regards,

8/10 - 좋아요

Geoff 님, ARLINGTON

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Rooms are a little old and in need of update
2023년 6월에 5박 숙박함
답변 제공: Oliver 님, 2023년 7월 22일
Hi Geoff,Thank you for your feedback, we look forward to our next opportunity to welcome you back.

8/10 - 좋아요

Jennifer

가족 여행
This was a great location and size of the apartment was excellent for our family. There were a few things that could do with updating and cleanliness could be improved.
2023년 6월에 3박 숙박함
답변 제공: Oliver 님, 2023년 7월 1일
Hi Jennifer,Thank you for providing some feedback on your recent stay with us. We're glad you were able to enjoy your visit!I have passed on your feedback to our housekeeping team to look into.I do hope we have another opportunity to welcome you back sometime in the near future.Kind regards,

4/10 - 별로예요

Warrick

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
We paid for a 2 bedroom lake view apartment. We were put on level 1 with no view except oleander trees no view at all of the lake. Ordered room service the first night when it came it was cold and tasted terrible. Very disappointed won’t stay there again
2023년 6월에 2박 숙박함
답변 제공: Oliver 님, 2023년 6월 13일
Hi Warrick,Thank you for taking the time to leave a review for your stay with us, we appreciate the feedback. We're sorry to hear we weren't able to get you onto a higher floor for your lakeside room, unfortunately we cannot guarantee that our lakeside rooms will receive a lake view as our lower floors do overlook the treeline before the lake. I have looked into your stay and can see we were fully booked for the stay, but our team always try to ensure we are allocating people onto the higher floors whenever possible.We're also sorry to hear you did not enjoy your room service, this is a service we provide in partnership with our sister hotel just across the road from us, so we will need to look into what happened for your meal.We do hope you can return in future, and have an experience more in line with the standard we hold ourselves to.Kind regards,

8/10 - 좋아요

Debra Leonie

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The bath was too high and very hard to get into, the air conditioner was not working properly as it got very cold at times. But overall we found the room to be clean very comfortable and large.
2023년 5월에 4박 숙박함
답변 제공: Oliver 님, 2023년 5월 18일
Hi Debra,Thank you so much for providing feedback on your stay. I have let our maintenance team know about your experience so they can look into this one.I'm glad you enjoyed your stay with us, and look forward to welcoming you back in future.

4/10 - 별로예요

benny

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in the 2 bedroom apartment and found it not very clean. Majority of the power points and light switches are damaged the heaters in the kids bedrooms didnt work. Tbh we got the night on a deal cheap but wouldnt pay the rates they charge standard for what you get. The staff are really friendly and helpful this was the only upside
2023년 5월에 1박 숙박함
답변 제공: Connor 님, 2023년 5월 10일
Dear Mr. PiperWe are very sorry that your stay with us fell short of your expectations. Thank you for providing us with this feedback. We have passed the information on to our maintenance team so these issues can be rectified. Please accept our apologies - we hope to serve you better in the future.Kind regards,Connor

6/10 - 괜찮아요

Helen

가족 여행
Apartment was large but needed some work, a bit tired & dated.
2023년 4월에 1박 숙박함
답변 제공: Oliver 님, 2023년 5월 18일
Hi Helen,Thank for leaving a review, we are happy that you enjoyed the size of our rooms. Thank you for your feedback, we will be handing it on to the relevant departments to look into.We hope to welcome you back in the near future.

6/10 - 괜찮아요

Keith

2023년 3월에 6박 숙박함

2/10 - 너무 별로예요

Kim

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was poorly maintained and FILTHY. Beds were made up with sheets that were too small (Queen sheet on king-size bed) and one had a mattress protector on half the bed only. We expected this would be rectified for our second night but it wasn’t… On checkout I requested a caIl back from management (the reception staff were apologetic but clearly had no influence on housekeeping) but have not had any response. I would NOT recommend this property.
2023년 3월에 2박 숙박함

8/10 - 좋아요

Myra

2023년 2월에 1박 숙박함

8/10 - 좋아요

Belinda

단체 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great sized rooms, & helpful staff. Not as close to cafes & restaurants as expected.

6/10 - 괜찮아요

Jesse

단체 여행, 가족 여행
별로예요: 청결 상태
Stained bedding sheets, poor cleanliness of carpets and bathroom. No house keeping. Good location.
답변 제공: Reception 님, 2023년 1월 12일
Dear Jesse,Thank you for taking the time to provide us with your feedback. I have passed this along to our managing team to ensure it is fixed ASAP.Kind regards,

2/10 - 너무 별로예요

Karl

가족 여행
별로예요: 청결 상태, 객실의 편안함
Old and dirty.
2022년 12월에 1박 숙박함
답변 제공: Reception 님, 2022년 12월 30일
Dear Karl,Thank you for bringing this to our attention. I have passed this along to management to ensure this is followed up on.Kind regards,

4/10 - 별로예요

Kylie

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property is old and very dated, which doesn’t bother me, but it was dirty also. I’m sure the cleaner has NEVER set foot on either of the balconies The mug were dirty and very stained from what looks like years of being used and not cleaning Not enough blankets for the cold weather
답변 제공: Reception 님, 2022년 12월 16일
Dear Kylie,I'm sorry to hear that your stay with us was not up to standard. I am passing long your feedback to management to ensure the issues are investigated and resolved.Kind regards,

10/10 - 훌륭해요

William P L

가족 여행
좋아요: 청결 상태, 객실의 편안함
Reasonable and acceptable Accommodation.
Reasonable charges and walking distance to the city. I was luck to get higher level facing the lake.
2022년 11월에 4박 숙박함
답변 제공: Reception 님, 2022년 12월 2일
Dear William,We are ecstatic to hear that you enjoyed your stay with us. We look forward to your next trip to Canberra.Kind regards,

8/10 - 좋아요

Elizabeth 님, Honolulu

좋아요: 편의 시설/서비스
2022년 11월에 2박 숙박함

4/10 - 별로예요

Emily

별로예요: 청결 상태

6/10 - 괜찮아요

Glenn

아이를 동반한 가족 여행
좋아요: 청결 상태
Apartment needs refurbishment. Veranda and windows full of dust and cobwebs which spoiled the beautiful view.
답변 제공: Reception 님, 2022년 11월 7일
Dear Glen,Thank you for taking the time to leave us your feedback. I have passed this feedback along to our management team, as well as our housekeeping team.We hope you will stay with us next time you come to Canberra so we can provide you our best service.Kind regards,

10/10 - 훌륭해요

Yiu

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We fully enjoyed our stay in the lovely apartment. It has everything we need. Everything is in good condition. Management make us feel welcomed from the first moment we check in. For sure we will stay with you again.
2022년 9월에 3박 숙박함
답변 제공: Reception 님, 2022년 10월 5일
Dear Yiu,We are delighted to hear you enjoyed your stay with us. We are looking forward to your visit to Canberra with us.Kind regards,

10/10 - 훌륭해요

Mathew

출장 여행
좋아요: 청결 상태, 객실의 편안함
Great apartment
Great apartment - very comfortable, well appointed and conveniently located.
2022년 9월에 2박 숙박함
답변 제공: Reception 님, 2022년 10월 3일
Dear Matthew,We are delighted to hear you enjoyed your stay with us! We look forward to seeing you next time.Kind regards,

8/10 - 좋아요

Alison

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Great location for walking to many of the key attractions
2022년 9월에 3박 숙박함
답변 제공: Reception 님, 2022년 9월 16일
Hi Alison,We are delighted that you enjoyed your stay with us. We look forward to serving you again.Kind regards,

8/10 - 좋아요

Anamika

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was good to stay, the one thing was the admin person who did our check in was very friendly and helpful. I had my exam and had reached pretty early to check in,she understood and gave me the room without making me wait.
2022년 8월에 1박 숙박함
답변 제공: BreakFree Capital Tower Reception 님, 2022년 9월 5일
Dear Anamika,Thank you for taking the time to let us know how we went. We are glad to hear our receptionist was able to check you in as soon as possible. I will pass on your feedback.

8/10 - 좋아요

Brooke

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property for families.
2022년 8월에 3박 숙박함
답변 제공: Reception 님, 2022년 9월 2일
Dear Brooke,Thank you for your review. We are glad you enjoyed your stay with us. We look forward to welcoming you back soon.Kind Regards

6/10 - 괜찮아요

Kim

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Graham

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함
답변 제공: Stephanie 님, 2022년 7월 19일
Dear Graham, Thank you for your wonderful review and the high rating of your recent stay with us. We look forward to welcoming you back soon. Kind Regards,

8/10 - 좋아요

Naomi

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2022년 4월에 9박 숙박함

4/10 - 별로예요

Amanda

별로예요: 청결 상태
I booked this hotel as a treat for my son but this turned out to be the worst experience I've ever encountered. I'd emailed them to advise of his details but when he came to check in, they insisted that I would have to present with my ID and credit card details (which is a first in all my years of travel with Wotif). Trying to reason with receptionist over the phone was impossible and I had to make a round trip of 80kms to go to the hotel. Face to face was just as bad - the receptionist was rude, antagonistic, and unrelenting with her attitude. Denied receiving my email and blamed me for using capital letters with their email address!! It was the correct address by the way. Asked for refund but said (with a smirk) I'd have to talk to the manager in "a few days". Had no option but had to continue with check-in. My son wanted to give a fair review of the room but it was dirty, cobwebs everywhere and had dead bugs on the sofa. Saving grace was the bed which son he said was comfortable. Netflix and Foxtel did not work (connection issues). Really bad experience and hotel have grossly overvalued their accommodation and thoroughly underestimated the value of good customer service. Will never recommend this place to anyone.
2022년 3월에 1박 숙박함

6/10 - 괜찮아요

Michel

가족 여행
별로예요: 숙박 시설 상태 및 시설
Great location, and staff are great. Just had a few things break while we were there. Water leak air con, and curtain issues. 3 bedda but aircon only in master and lounge. It’s an older property but has a great location.
2022년 1월에 3박 숙박함
답변 제공: Stephanie 님, 2022년 1월 15일
Dear Michel, Thank you for providing feedback from your stay here at BreakFree Capital Tower. We appreciate all feedback both positive and negative, as it allows and give us opportunity to improve our service for all future guests. We are glad that our staff were up to the standard and you haven enjoyed our location too. We also want to share our apologies with you for the issues mentioned. We are sorry to hear that there has been some disappointment during your stay here with us. We have passed on the issues that you have raised above to the respective department so that we can get these rectified. We hope to see you next time so that we can provide you with a better and more enjoyable experience. Kind Regards,

10/10 - 훌륭해요

michael

2022년 1월에 4박 숙박함
답변 제공: Stephanie 님, 2022년 7월 19일
Dear Michael, Thank you for your wonderful review and the high rating of your recent stay with us. We look forward to welcoming you back soon. Kind Regards,

10/10 - 훌륭해요

Colin

단체 여행
좋아요: 청결 상태, 객실의 편안함
Great position for easy entry to cycle around the lake. Close to a number of nice restaurants.
2021년 6월에 3박 숙박함
답변 제공: Stephanie 님, 2021년 6월 29일
Dear Colin, Thank you for your wonderful review and the high rating of your recent stay with us. We look forward to welcoming you back soon. Kind Regards,

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설
We enjoyed the view very much however the apartment was a bit run down and there were dusty cobwebs at the windows.
2021년 6월에 4박 숙박함
답변 제공: Stephanie 님, 2021년 6월 29일
Dear Guest, Thank you for providing feedback from your stay here at BreakFree Capital Tower. We appreciate all feedback both positive and negative, as it allows and give us opportunity to improve our service for all future guests. We want to share our apologies with you for your recent experience with us. We are sorry to hear that there has been some disappointment during your stay here with us. We have passed on the issues that you have raised above to the respective department so that we can get these rectified. We hope to see you next time so that we can provide you with a better and more enjoyable experience. Kind Regards,

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
All good
2021년 6월에 1박 숙박함
답변 제공: Stephanie 님, 2021년 6월 29일
Dear Guest, Thank you for your wonderful review and the high rating of your recent stay with us. We look forward to welcoming you back soon. Kind Regards,

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
2021년 6월에 2박 숙박함
답변 제공: Stephanie 님, 2021년 6월 15일
Dear Guest , Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 - 훌륭해요

CHRISTINE

단체 여행
좋아요: 청결 상태, 객실의 편안함
2021년 5월에 3박 숙박함
답변 제공: Stephanie 님, 2021년 6월 1일
Dear Christine, Thank you for your wonderful review and the high rating of your recent stay with us. We look forward to welcoming you back soon. Kind Regards,

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Comfortable apartment with pleasant outlook. Some traffic noise, which may bother some, but wasn't an issue for us.
2021년 5월에 2박 숙박함
답변 제공: Stephanie 님, 2021년 5월 18일
Dear Guest, Thank you for your great Review! We are glad that you enjoyed your stay and the view. We appreciate your business and look forward to your return. Sincerely

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 4월에 3박 숙박함
답변 제공: Stephanie 님, 2021년 5월 18일
Dear Guest, Thank you for your great Review! We are glad that you enjoyed your stay. We appreciate your business and look forward to your return. Sincerely

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태
2021년 4월에 2박 숙박함
답변 제공: Stephanie 님, 2021년 5월 18일
Dear Guest, Thank you for the review of our hotel! We hope you will give us the opportunity to better serve you in the near future. Sincerely

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2021년 3월에 3박 숙박함
답변 제공: Stephanie 님, 2021년 5월 18일
Dear Guest, Thank you for taking the time to tell us about your experience at the BreakFree Capital Tower. We are sorry that your experience did not meet your expectation and to see such a low rating. We would appreciate you contact us so that we discuss what have made your stay disappointing as we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We hope you that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 - 좋아요

Murray

가족 여행
좋아요: 청결 상태, 객실의 편안함
2021년 1월에 1박 숙박함
답변 제공: Stephanie 님, 2021년 2월 13일
Dear Murray, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,