Dear SANGHYUN; Thank you for choosing Moon Palace The Grand as your resort destination. We are sorry to hear about your experience. This is not the standard of our resort. We have shared your feedback with the respective department to review and to follow up with your concerns. Cordially. Carlos Brahms, E-Concierge

Dear Jinjoo;Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand.We are happy to learn that we were able to deliver a great experience.Best regards,

Dear Hoshin;Thank you for choosing Moon Palace The Grand.We are sorry to learn that our gastronomic offer did not meet your expectations, you can be sure that your feedback has been shared with the team in order to improve.We hope to have the opportunity to welcome you again soon.Regards,

Dear Gabhyung;Thank you for your visit at Moon Palace The Grand, it was a pleasure to welcome you.We remain at your service.Regards,

Dear Seungwoo. Allow me to thank you for the opportunity to host you at Moon Palace during your stay in Cancun. The entire Moon Palace family wants to express our gratitude and renewed motivation for your comments.

Dear WOYOUNG; Thank you for choosing Moon Palace The Grand and making us part of your vacations. We look forward to welcome you and exceed your expectations. Best regards,

Dear Guest; Thank you for choosing Moon Palace The Grand and making us part of your vacations. We look forward to welcome you. Best regards,

Dear HYUNJOO; Thank you for choosing Moon Palace The Grand Cancun. We regret to learn that your most recent stay did not meet your expectations, please be assured that your comments are very important to us. We remain at your service and do not hesitate to contact us if there is anything we can assist you with. Cordially

Dear Guest; Thank you for choosing Moon Palace The Grand Cancun. We regret to learn that your most recent stay did not meet your expectations, please be assured that your comments are very important to us. We remain at your service and do not hesitate to contact us if there is anything we can assist you with. Cordially,

Dear Anonymous, Thank you the time to share your comments with us. At The Grand at Moon Palace we strive to provide an incredible experience that goes beyond the expected. we regret to read the comments that you are mentioning in your review as it definitely not the Grand experience we work in providing, it is worth to mention we urge our guest to expressed their inights during the stay to take inmediately actions, I kindly invite you to refer to your private messages for follow up . We remain at your service. Sincerely,

Dear SungJong; Thank you for choosing Moon Palace The Grand Cancun. It was a pleasure to welcome you, we are pleased to know that your overall stay was positive and that you were able to enjoyed a wonderful experience. We remain at your service and look forward to have you back soon. Best regards,

Dear guest; We thank you for choosing Moon Palace The Grand - Cancun for an incredible vacations. We look forward to welcome you back soon. Best regards,

Estimado huésped; Gracias por elegir Moon Palace The Grand Cancún. Esperamos volver a tener la oportunidad de recibirle para otra Grand experiencia. Saludos,

Dear guest; Thank you for choosing The Grand at Moon Palace Cancun. We look forward to welcome you back soon. Best regards,

Dear Ahmad; Thank you for choosing Moon Palace The Grand as your resort destination. We are sorry to hear about your experience. We have shared your feedback with the respective department to review and to follow up with your concerns. Cordially. Carlos Brahms, E-Concierge

Estimada Srta. Regina; Le agradecemos que haya elegido pasar sus vacaciones con nosotros aquí en Moon Palace The Grand y por su grandiosa calificación. Fue un placer hospedarle, recibir sus grandiosos comentarios y esperamos tenerle de vuelta, para una nueva experiencia. Saludos cordiales. Carlos Brahms, E-Concierge

Estimado Sr. Jose; Le agradecemos que haya elegido pasar sus vacaciones con nosotros aquí en Moon Palace The Grand y por su grandiosa calificación. Fue un placer hospedarle y esperamos tenerle de vuelta. Saludos cordiales. Carlos Brahms, E-Concierge

Estimado Sr. Bryan; Le agradecemos que haya elegido pasar sus vacaciones con nosotros aquí en Moon Palace The Grand. Estamos encantados de saber que fue una estancia excelente y que pudo disfrutar de nuestra variedad culinaria. Fue un placer hospedarle y esperamos tenerle de vuelta. Saludos cordiales. Carlos Brahms, E-Concierge

Estimada Srta. Kesia; Le agradecemos que haya elegido pasar sus vacaciones con nosotros aquí en Moon Palace The Grand. Estamos encantados de saber que fue una estancia excelente y que disfruto cada uno de nuestros diferentes servicios e instalaciones. Fue un placer hospedarle y esperamos tenerle de vuelta. Saludos cordiales. Carlos Brahms, E-Concierge

Querido Roberto,Gracias por elegir pasar sus vacaciones aquí con nosotros. Nos alegra que haya compartido su maravillosa recomendación.Fue un placer tenerte aquí con nosotros y esperamos tenerte de vuelta.Saludos cordiales

Hola Federico,Gracias por elegir pasar sus vacaciones con nosotros aquí en Moon Palace The Grand. Le agradecemos que comparta sus valiosos comentarios sobre su reciente estancia. Nos complace saber que te gusta la hermosa instalación a pesar de un comienzo lento. Fue un placer tenerte y esperamos tenerte de vuelta.Atentamente

Hola Carolina,Gracias por confiar en Moon Palace The Grand para satisfacer sus necesidades vacacionales. Apreciamos que se tome el tiempo para compartir su opinión y contarnos acerca de su estancia. Estamos muy contentos de saber que los niños lo pasaron de maravilla. Fue un placer hospedarles y esperamos tenerles de vuelta.Atentamente

Dear Daisy,Awesome!We are glad to hear you had a wonderful time, so much so that you are coming back . It was a pleasure hosting your stay, and we are certainly looking forward to welcome you back.Sincerely

Dear John,Thank you for sharing your ratings on your recent stay. We would like to know more about your stay and how we could have exceeded your expectations. We invite you to write to us and tell us more about your stay. We look forward to hearing from you.Sincerely

Dear Narmin Sameer,Thank you for choosing to vacation wit us here at Moon Palace The Grand . We thank you for sharing your feedback form your recent stay with us. Firstly we would like to apologize as the is not the type of service we provide here. We have shared your feedback with the relevant department for a follow up to your review as well to ensure we do not have another guest with similar complaint.We are however happy to hear that outside of this is was an ok stay.Thank you for vacationing with us and we do hope to welcome you back for a more fulfilling experience.Sincerely

Dear Saif,We appreciate you entrusting us to cater to your vacation needs. We are delighted to hear your expectations were met and you had a fulfilling stay. We ae glad to have had you here with us and to have shared in this experience. We do look forward to welcome you back.Sincerely

Dear Yunlan,Thank you for taking the time to share your feedback ratings. We would like to hear about your experience and how we could have made it a memorable stay. We are inviting you to write to us and tell us about your experience. We look forward to hearing from you.Sincerely

Estimado Sr. Rodrigo; Gracias por su valoración de 5 estrellas. Apreciamos sus comentarios y esperamos volver a darle la bienvenida a Moon Palace The Grand. Un cordial saludo. Carlos Brahms, E-Concierge

Dear Kevin; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating and kind feedback. We remain at your service and hope to see you again soon! Best regards, Carlos Brahms, E-Concierge

Dear Monique; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating and kind feedback. We remain at your service. Best regards, Carlos Brahms, E-Concierge

Dear Jin U; Thank you for your 5 star review rating. We appreciate your feedback. Kind regards. Carlos Brahms, E-Concierge

Dear Mr. Young Sun,Thank you for taking the time to share your feedback about your recent stay at Moon palace The Grand. We're thrilled to hear that you had an exceptional experience.We look forward to the opportunity of welcoming you back for another wonderful stay!Best regards,Carlos Brahms, E-Concierge.

Estimada Srta. Natalia; Le agradecemos que haya elegido pasar sus vacaciones con nosotros aquí en Moon Palace The Grand y por su grandiosa calificación de 5 estrellas. Fue un placer hospedarle y esperamos tenerle de vuelta. Saludos cordiales. Carlos Brahms, E-Concierge

Dear Mr. Ryan; Thank you for your 5 star review rating. We appreciate your feedback. Kind regards. Carlos Brahms, E-Concierge

Estimado Sr. Rodolfo; Le agradecemos que haya elegido pasar sus vacaciones con nosotros aquí en Moon Palace The Grand. Estamos encantados de saber que fue una estancia excelente, tenga por seguro que le haremos llegar sus comentarios a Cecilia. Fue un placer hospedarle y esperamos tenerle de vuelta. Saludos cordiales. Carlos Brahms, E-Concierge

Dear Delmar; Thank you for your 5 star review rating. We appreciate your feedback. Kind regards. Carlos Brahms, E-Concierge

Hello Miguel,Thank you for choosing to vacation with us here at Moon Palace The Grand. We appreciate you sharing your 5/5 ratings. It was a pleasure hosting your stay and we hope to welcome you back.Sincerely

Dear America; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating and kind feedback. We remain at your service. Best regards, Carlos Brahms, E-Concierge

Dear Mr. Jamie; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating and kind feedback. We remain at your service. Best regards, Carlos Brahms, E-Concierge

Dear Xing;Thank you for choosing to stay with us at Moon Palace The Grand and for taking the time to share your experience. We are thrilled to hear that you enjoyed your upgraded room and that it provided a relaxing and enjoyable vacation for you and your family.It's wonderful to hear that you found the food amazing at each restaurant and that you were impressed with the excellent service provided by our team. We strive to create memorable experiences for all our guests, and we are delighted to hear that we succeeded during your stay.We look forward to welcoming you back to Moon Palace The Grand in the future and providing you with another exceptional experience.Warm regards,Carlos BrahmsE-Concierge

Dear Ezmir; Thank you for choosing Moon Palace The Grand as your resort destination. We are sorry to hear about your experience. This is not the standard of our resort. We have shared your feedback with the respective department to review and to follow up with your concerns. Cordially. Carlos Brahms, E-Concierge

Dear Sena; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating and positive feedback regarding your recent stay. We remain at your service. Best regards, Carlos Brahms, E-Concierge

Dear Sanchit; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating. We remain at your service. Best regards, Carlos Brahms, E-Concierge

Dear Neha, Thank you for taking the time to share your ratings. We would like to know more about your experience and how we could have made it an exceptional experience. We are inviting you to write to us and tell us about your stay. We look forward to hearing form you.Sincerely

Dear Sabrina;Thank you for sharing your feedback about your recent stay with us during your family reunion. We're glad to hear that overall, you found the resort to be good and that there were plenty of activities for the kids.We apologize for any shortcomings you experienced with the service, as we strive to provide exceptional service to all our guests. We're sorry to hear about the cleanliness issues in your room.Thank you for choosing our resort for your family reunion, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,Carlos BrahmsE-Concierge

Estimado Sr. Esteban; Le agradecemos que haya elegido pasar sus vacaciones con nosotros aquí en Moon Palace The Grand. Estamos encantados de saber que fue una estancia excelente, que pudo disfrutar de nuestras diferentes experiencias culinarias y que nuestro staff estuvo siempre al tanto, así como brindando un servicio de calidad. Fue un placer hospedarle y esperamos tenerle de vuelta. Saludos cordiales. Carlos Brahms, E-Concierge

Dear Mr. Ricardo; Thank you for choosing Moon Palace The Grand as your resort destination. We are sorry to hear about your experience. This is not the standard of our resort. We have shared your feedback with the respective department to review and to follow up with your concerns. Cordially. Carlos Brahms, E-Concierge

Dear Hussein; Thank you for your 5 star review rating. We appreciate your feedback. Kind regards. Carlos Brahms, E-Concierge

Dear Brittany; Thank you for your 5 star review rating. We appreciate your feedback. Kind regards. Carlos Brahms, E-Concierge

Dear Charlene; Thank you for your review rating. We appreciate your feedback and take it seriously. Kind regards. Carlos Brahms, E-Concierge