2 bars/lounges, poolside bar
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Reviews of Sandos Cancun All Inclusive

4.5 out of 5
Sandos Cancun All Inclusive
Cancun, QROO

Reviews

8.0

Very Good

Rating 10 - Excellent. 649 out of 1445 reviews" "
Rating 8 - Good. 360 out of 1445 reviews" "
Rating 6 - Okay. 216 out of 1445 reviews" "
Rating 4 - Poor. 105 out of 1445 reviews" "
Rating 2 - Terrible. 115 out of 1445 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall small and old but good hotel.
Stayed 6 nights in May 2024

6/10 Okay

Jacqueline, Port Chester

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024

10/10 Excellent

Sidney, Dahlonega

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff are beyond reproach. The food at the buffet leaves some to be desired. A lot of upcharges to get the “good” food in Season’s and the Italian place. The Japanese restaurant is by far the best. St Trop at the pool is great as well The pools are great and Rocio and co workers keep you well supplied with drinks and food poolside. Carlos (activity’s guy) are awesome as well. If you’re looking for a relaxing, quiet vacation, this may not be the one. If you want fun with music, activities (day and night) this is for you. We had a group of 12 and had a blast for 7 days.
Stayed 6 nights in May 2024

6/10 Okay

Musaab ahmed mohammed lutf

Liked: Cleanliness, staff & service, property conditions & facilities
It is an older building but it is maintained. It was clean so that I had no issues with. Food was great and staff were very very helpful. The only improvement I would suggest is increasing the number of activities they host to make people wanna stay longer. I only went for three days and I think that was a good length otherwise I would have gotten bored. But over all it was a great experience and I enjoyed it.
Stayed 3 nights in May 2024

4/10 Poor

clarissa

Traveled with family
Disliked: Staff & service
This hotel was nice with the food and pool access but the lounge chairs was very limited people were putting their towels down n never returning I think staff need to tell people they shouldn’t do this because people actually need to use it. The beach was terrible ref’s flags everyday I couldn’t go in the beach and that’s what I love to do that was very disappointing. The tv in the room everything was in Spanish. Two weeks before checking in I requested for a double bed and got a king size bed when I asked about it they blew me off I was suppose to receive vip access and room upgrade and I never got any of those things the only good thing about this trip was the food everything else was a waste of time and a very boring hotel
Stayed 3 nights in May 2024
Response from Web Relations on May 25, 2024
Dear Clarissa,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

4/10 Poor

Marlena

Liked: Cleanliness
Stayed 3 nights in Mar 2024

10/10 Excellent

Sameh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good events
Stayed 7 nights in May 2024
Response from Web Relations on May 25, 2024
Dear Sameh,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Kara

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2024
Response from Web Relations on May 25, 2024
Dear Kara,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Shubham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was excellent, highly recommended. Whole staff were very helpful and nice. Overall resort and their service was extremely good.
Stayed 4 nights in May 2024
Response from Web Relations on May 25, 2024
Dear Shunham,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Web Relations on May 25, 2024
Dear Justin,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort! Really great, small size so everything was close - while still having lots of variety of food and restaurants. Beach and pools were great! Only downside was it was very hard to get chairs. Two of the bars were being renovated while we were there - but we got great service from servers coming around the beach / pool.
Stayed 7 nights in May 2024
Response from Web Relations on May 25, 2024
Dear Katie,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ever
Stayed 5 nights in May 2024
Response from Web Relations on May 25, 2024
Dear Philip,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Good

Ariana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please with the stay and love the amazing views.
Stayed 3 nights in May 2024
Response from Web Relations on May 25, 2024
Dear Ariana,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Maria

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My walls were dripping water, the bathroom walls were run down, the faucet and shower handles were difficult to turn. This place is not luxe at all!
Stayed 3 nights in May 2024
Response from Web Relations on May 25, 2024
Dear Maria,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Fabian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort was skeptical about staying anywhere in Cancun and this place was beautiful and safe staff was amazing and nice quick room service or when you need new towels they’re on it bar staff was Amazing. Pool staff was nice and quick with drinks overall amazing stay
Stayed 5 nights in May 2024
Response from Web Relations on May 25, 2024
Dear Fabian,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Genady, Muscle Shoals

Traveled with family
Liked: Staff & service
Hotel is very small. we liked that room key integrated with wrist bracelet - very convenient. You may order food in room - included in the package and very convenient.
Stayed 8 nights in May 2024
Response from Web Relations on May 25, 2024
Dear Genady,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Zakiyyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay celebrating Mother’s Day weekend. It was amazing the specialties restaurants were totally amazing. I must mention my favorite person Erik who went above and beyond to make my stay so memorable. Please do yourself a service and book a Spa treatment. Mario is excellent, professional and treats you with so much respect. The only truth from the reviews is the buffet food was not hot. Again the specialty restaurants made up for that. Although I didn’t have a balcony, I did get a room with a fantastic view, room 331. The windows open up and the breeze and ocean waves sounds was so good. I don’t really have any negative things to say I went to have church on the beach and to commune with God. Shout out to the entertainment in Bar One. Okay, just plan a visit you won’t be disappointed. Oh I did get to look inside the suite and WOW! It was soooooo nice. Book your trip and have an amazing time.
Stayed 4 nights in May 2024
Response from Web Relations on May 25, 2024
Dear Zakiyyah,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Good

Faraz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing. Food options were limited to someone who can only eat halal.
Stayed 4 nights in May 2024
Response from Web Relations on May 25, 2024
Dear Faraz,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Elvira

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 8 nights in May 2024
Response from Web Relations on May 25, 2024
Dear Elvira,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Good

Ashley

Liked: Cleanliness, staff & service
This was our first time staying at an all-inclusive resort, and we were impressed with the friendliness of all of the staff members. Jacob, a bartender at BAR ONE, was especially awesome. He was very kind and made a really positive impression on both of us. Thank you for making our time extra special, Jacob! And thank you Sandos for an awesome experience!
Stayed 6 nights in May 2024
Response from Web Relations on May 25, 2024
Dear Ashley,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Karim

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
An older property that has been well maintained. Staff at all levels (housekeeping to restaurant) have great customer service and always aiming to please the guest. Food in the resort is disappointing. Not enough seating poolside/beach (majority of seats are gone by 6 am each day). I will consider other resorts in the future.
Stayed 7 nights in Apr 2024
Response from Web Relations on May 25, 2024
Dear Karim,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Janessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Web Relations on May 25, 2024
Dear Janessa,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

David Ronald

Traveled with partner
Liked: Cleanliness, staff & service
Older hotel try to sell upgrade rooms try to push time shares on you. Staff were all really nice just time to Reno the place. Don’t think I ever will go back. Food was ok.
Stayed 7 nights in May 2024
Response from Web Relations on May 25, 2024
Dear David,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Good

Magda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Web Relations on May 25, 2024
Dear Magda,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Jeremy William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Place!
Stayed 5 nights in May 2024
Response from Web Relations on May 16, 2024
Dear Jeremy,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Kiranpreet Kaur

Stayed 5 nights in May 2024
Response from Web Relations on May 25, 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Yenifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandos Cancún was an outstanding experience!! The service, the cleanliness was spotless, lots of activities to do, the spa was a great add-on. Mario and Silvia from the Spa were very professional and provided great service. I highly recommend the Frattini restaurant. It was a great experience starting from decoration, music, amazing food and the service.. top notch! Advel was our server and made the experience even more pleasant. Highly recommended!
Stayed 5 nights in May 2024
Response from Web Relations on May 16, 2024
Dear Yenifer,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

RONALD L OHREN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 6 nights in May 2024
Response from Web Relations on May 16, 2024
Dear Ronald,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Pauline, Richmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Apr 2024
Response from Web Relations on May 16, 2024
Dear Pauline,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Adner E

Liked: Cleanliness, staff & service, property conditions & facilities
Espectacular propiedad
Stayed 6 nights in May 2024
Response from Web Relations on May 16, 2024
Dear Adner,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Jury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, pool are small, but just perfect if what you want is a chill/no crowded resort.
Stayed 4 nights in May 2024
Response from Web Relations on May 16, 2024
Dear Jury,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Giuseppe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 6 nights in May 2024
Response from Web Relations on May 16, 2024
Dear Giuseppe,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about the hotel
Stayed 4 nights in May 2024
Response from Web Relations on May 16, 2024
Dear Gary,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Web Relations on May 16, 2024
Dear Michelle,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Jorge Gonzalo

Liked: Amenities
Very nice place!
Stayed 3 nights in May 2024
Response from Web Relations on May 16, 2024
Dear Jorge,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Kateryna

Traveled with family
Liked: Cleanliness, staff & service
It was good, however it’s very outdated and it’s very sales-y. Best for short & chill trips.
Stayed 4 nights in May 2024
Response from Web Relations on May 12, 2024
Dear Kateryna,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

2/10 Terrible

Priscilla

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I never post reviews but I wanted to warn everyone about our terrible experience here. My fiancé and I came to enjoy a vacation and possibly tour the venue option here for our wedding. The pictures online are very false. Our first day, no AC in our room. The shower would over fill. Due to the construction of how the building was made. We went to the buffet the first night and my goodness, the food options were terrible. I am glad they did change our room after complaint, but same thing with the shower. Due to our first night here, we decided this isn’t the place we would want for our wedding and the stay of our family. The poor construction of this building. Out dated furniture. I do not recommend sandos cancun. We ended staying out of the resort more due to lack of food and the bar in the resort being closed. Pointless resort.
Stayed 5 nights in May 2024
Response from Web Relations on May 16, 2024
Dear Priscilla,We appreciate the time you have taken to write your review about your recent stay in Sandos Cancún.Our guest’s comments give us important feedback on our performance and provide us with great ideas on how to improve. We truly appreciate the time you gave us to talk to us, and the opportunity to change the perspective of our service, as our goal is not only to make our guests return, but also to make you feel comfortable as you are here to relax in a stress free environment.Thank you for adding very generous remarks of the positive sides of your stay with us and mentioning the services that made your stay more comfortable.Sincerely,Web Relations Sandos Cancun

10/10 Excellent

Jasmina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with great stuff. Everyone is super friendly. Great and amazing service was by Jose from Zango and St. Trop - that kid was always happy to help and provide best service and most importantly he is very positive and always smiling Levy from Zango very professional and friendly I need to mention Angel waiter from the beach Fausto from St. Trop was nice and helpful Rocio as well Evert from beach and swimming pool (very hard working person in this hotel) Eddie from the swimming pool super fun, helpful and professional Eleazar from massage super cool Dani from pool activities was super cute and fun Reyes Tec Manager from the front desk was the best, most helpful and professional Thank you to all off them . They really did there best to make our vacation the best possible
Response from Web Relations on May 12, 2024
Dear Jasmina,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Good

SIAMPHAYPHET PHET

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff was very friendly, attentive and helpful. Liked the different activity nights. The mini bar was stocked daily with water, beer, juice and sodas. The building and room need updates but overall, the hotel was clean.
Stayed 5 nights in May 2024
Response from Web Relations on May 12, 2024
Dear Sia,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Good

Viviana

Liked: Staff & service, property conditions & facilities
I would like to recognize the staff in the front desk. You guys are amazing
Stayed 4 nights in May 2024
Response from Web Relations on May 12, 2024
Dear Viviana,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Baljinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Web Relations on May 12, 2024
Dear Baljinder,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Firuza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights. Staff very good and attentive.The best food in the Zango Buffet and kitchen workers as well was very nice and friendly. Definitely come back again and recommend to my friends and family.
Stayed 7 nights in May 2024
Response from Web Relations on May 9, 2024
Dear Firuza,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Stephanie Berdúo, Guatemala

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una buena experiencia de hotel, muy lindo, tranquilo, sólo la comida no era muy variada
Stayed 3 nights in Mar 2024
Response from Web Relations on May 9, 2024
Dear Stephanie,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Good

Jodine Ann

Traveled with group
Liked: Cleanliness, staff & service
We upgraded to get another restaurant included by the pool (St Troph) which we were glad we did. Open air, great view and excellent food. Our upgrade included a room with a water view and it overlooked the pool, large with a sofa, king bed and drawers for my clothes, husband used the closet. Overlooking the pool though can be loud at times so keep that in mind. The a la carte restaurants are very good, tepankayi, Italian and the masquerade dinner especially was excellent. If you want a chais lounge or cabanas you have to get out way early as they get claimed by others quickly by placing the blue beach towels on there. We lost one cabana one day because someone just took it themselves. Bring a book you don’t care about to place with your towel would help. Entertainment was good inside and by the pools, but very loud. We found ourselves down by the beach because it was quieter. Yoga on the beach each morning was nice too. Thanks to all the great staff at Sandos! Itzel, Danna, Abraham, Carlos, Dani, Inka and Ivan just to name a few!
Stayed 7 nights in Apr 2024
Response from Web Relations on May 9, 2024
Dear Jodine,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

4/10 Poor

Santiago

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
My room was licking for the air conditioner, I asked for a new room, and they said no because there booked, and they never fixed the problem
Stayed 4 nights in Apr 2024
Response from Web Relations on May 16, 2024
Dear Santiago,We appreciate the time you have taken to write your review about your recent stay in Sandos Cancún.Our guest’s comments give us important feedback on our performance and provide us with great ideas on how to improve. We truly appreciate the time you gave us to talk to us, and the opportunity to change the perspective of our service, as our goal is not only to make our guests return, but also to make you feel comfortable as you are here to relax in a stress free environment.Thank you for adding very generous remarks of the positive sides of your stay with us and mentioning the services that made your stay more comfortable.Sincerely,Web Relations Sandos Cancun

6/10 Okay

Chadi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The entertainment team was great (daniel, danna, abraham, alex, charlie, itzel, eddie). They make the staying very nice and pleasant. The facilities are old and they are not reflecting the photos and the price that you are paying. The staff in general are very nice and the food is ok, nothing overboard. It was my first experience in the cancun hotel zone and for the same price you can get better in Rivera maya.
Stayed 7 nights in Apr 2024
Response from Web Relations on May 6, 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weddings were very disruptive to sleep. Music was loud and could not sleep as they were right outside our balcony. We had early morning excursions and could not rest on 2 of the 4 nights we stayed there until weddings were over. Food options we’re the same day after day. We qualified for room upgrade via Expedia Hold membership but said we could not get it. We did not want to go through a 90 minute property presentation so did not get upgrade. Room was never swept or mopped.
Stayed 4 nights in May 2024
Response from Web Relations on May 6, 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was smaller and more personal.
Stayed 5 nights in Apr 2024
Response from Web Relations on May 6, 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service, food, music, pools. Beach is not the greatest if that’s what you’re going for. Short beach, steep slope to get in and waves were so rough we never got in.
Stayed 4 nights in Apr 2024
Response from Web Relations on May 9, 2024
Dear Lisa,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Kyung hee

Liked: Cleanliness, staff & service, property conditions & facilities
Food was amazing and room was spacious and clean. I dropped my bracelet into some hole in the washroom area so I called the office around 11:30pm. And someone immediately came to my room with tools and found my bracelet. I was happy with everything at this hotel. Infiniti swimming pool was awesome too. I highly recommend this hotel.
Stayed 5 nights in Apr 2024
Response from Web Relations on May 6, 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun