AJ Hotel & SPA

Property class: 4.5

Choose dates to view prices

Reviews

7.0 out of 10
Good
At AJ Hotel & SPA, you can look forward to a terrace, a coffee shop/cafe, and an arcade/game room. Skiers and snowboarders can spend time on the slopes at this hotel offering a free ski shuttle, ski passes, and ski storage. Take some time to relax at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a fireplace in the lobby.

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Room

Living area

Family Room

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Triple Room

Room amenity

Triple Room

  • Mountain view
  • Sleeps 3
  • 3 Twin Beds
  • Free wired internet

View all photos for Triple Room (2 Adults + 1 Child)

Room amenity

Triple Room (2 Adults + 1 Child)

  • Mountain view
  • Sleeps 3
  • 3 Twin Beds
  • Free wired internet

View all photos for Twin Room

Room

Twin Room

  • Mountain view
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Double Room Single Use

Room

Double Room Single Use

  • Mountain view
  • Sleeps 1
  • 1 Twin Bed
  • Free wired internet
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About the neighborhood

Located in Canillo, AJ Hotel & SPA is in the mountains. Caldea Spa and TC8 Canillo Ski Lift are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Sant Serni de Canillo and Palau de Gel. Traveling with kids? Consider Escaldes-Engordany Arts Centre (CAEE) and Golf Vall d'Ordino. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snowmobiling and snowshoeing. Visit our Canillo travel guide
Map
Carretera del Forn, Canillo, AD500

What's nearby

  • A valley with a river, green hills, and a mountain range.
    Incles Valley
    10 min walk - 0.7 km
  • TC8 Canillo Ski Lift
    16 min walk - 1.0 km
  • Palau de Gel
    4 min drive - 2.4 km
  • Santuario de Meritxell
    7 min drive - 2.5 km
  • Meritxell Sanctuary
    7 min drive - 2.5 km

Getting around

  • Mérens-les-Vals Station
    38 min drive
  • La Seu d'Urgell (LEU)
    66 min drive

Restaurants

  • Borda del Pi
    9 min drive
  • Sangria
    5 min drive
  • Gir Cafe
    8 min drive
  • TTC - Terraza Telecabina Canillo
    18 min walk
  • Bar El Mirador De Quer
    9 min drive

About this property

AJ Hotel & SPA

  • Luxury family-friendly hotel in the mountains
  • Take advantage of a terrace, a coffee shop/cafe, and an arcade/game room at AJ Hotel & SPA. Skiers and snowboarders can spend time on the slopes at this hotel offering a free ski shuttle, ski passes, and ski storage. Take some time to relax at the onsite spa. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi.
  • Other perks include:
    • An indoor pool and an outdoor pool, along with sun loungers
    • Self parking (surcharge), a 24-hour front desk, and a billiards/pool table
    • An elevator, concierge services, and massage treatment rooms
    • Smoke-free premises, luggage storage, and multilingual staff
  • Room features
  • All 81 rooms include comforts such as air conditioning and bathrobes, in addition to perks like free WiFi and safes.
  • Other conveniences in all rooms include:
    • Childcare services and free infant beds
    • Bathrooms with deep soaking tubs and free toiletries
    • TVs with cable channels
    • Cookware/dishes/utensils, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free ski shuttle
  • Self parking on site (EUR 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room
  • Treatment room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Early check-in fee: EUR 20.00

Check-out

Check-out before noon
Late check-out fee: EUR 20.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 12 per pet, per day
Welcoming dogs only
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.09 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: EUR 15.00 per day
  • Pet fee: EUR 12 per pet, per day
  • Early check-in fee: EUR 20.00
  • Late check-out fee: EUR 20.00

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 6 years old are not allowed in the swimming pool or hot tub
Guests under 6 years old are not allowed in the spa, and guests under 14 years old are only allowed with adult supervision

Frequently asked questions

Does AJ Hotel & SPA have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is AJ Hotel & SPA pet-friendly?

Yes, this property allows dogs (limit 2 total). There's a fee of EUR 12 per pet, per day.

How much is parking?

Self parking is available for EUR 15.00 per day.

What time is check-in at AJ Hotel & SPA?

Check-in begins at 2 PM. Early check-in is available for a fee of EUR 20.00.

What time is check-out at AJ Hotel & SPA?

Check-out is at noon. Late check-out is available for EUR 20.00.

Where is AJ Hotel & SPA located?

Located near the slopes, this Canillo hotel is in the mountains, within a 15-minute walk of Incles Valley and TC8 Canillo Ski Lift, and close to winter sports such as cross-country skiing and skiing lessons. Sant Serni de Canillo and Palau de Gel are also within 1 mi (2 km).

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Reviews

AJ Hotel & SPA Reviews

7.0

Good

7.6

Cleanliness

7.0

Location

6.8

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 4 out of 38 reviews
Rating 8 - Good. 16 out of 38 reviews
Rating 6 - Okay. 13 out of 38 reviews
Rating 4 - Poor. 2 out of 38 reviews
Rating 2 - Terrible. 3 out of 38 reviews

Reviews

Verified review

6/10 Okay

Disliked: Staff & service

Mau hotel para esquiadores

Paguei por 2 quartos triplos iguais. Éramos 2 casais e um dos quartos era um duplo com cama de criança com metade do tamanho do quarto triplo dado ao outro casal. O hotel obriga a transfers de e para o ski. Apenas têm uma carrinha de 8 lugares para o fazer. Na hora de ponta, não havendo um local específico de espera para a recolha, a confusão era tremenda e stressante. Não faz qualquer sentido. O acesso ao SPA é pago e o bar de serviço à noite tem apenas uma empregada, eficaz mas nada simpática. O hotel está cheio de gatos e o cheiro a urina nas proximidades durante a noite e de manhã é insuportável. Eles alimentam os gatos...
Verified review

2/10 Terrible

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Inaceptable entrar a las tres y media de la tarde
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pas à la hauteur

Pas digne d'un 4*; parties communes pas très propres; la salle de bain n'a pas été nettoyée en 4 jours; la connexion Wi-Fi est... aléatoire ! Hôtel très bruyant. Il faut laisser sonner 2 mn pour avoir une réponse téléphonique puis se faire raccrocher au nez sans même une formule de politesse. Quand le chauffeur de la navette fait une pause (imprévue), il reste l'autostop: pas commode avec les équipements de ski, même pour 2 km. Ah ça, l'hospitalité andorrane n'est plus ce que c'était. En synthèse, très déçus. Heureusement, il y avait de la neige et du soleil sur le domaine skiable.
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities

THIS IS NOT A SKI IN SKI HOTEL.

The hotel is good if you have a car. if not you have to get bus to gondola on morning and back no later than 6. i can imagine would be a nightmare in school holidays. I told hotels.com this and they told me they had changed advert so that is not advertised as ski in ski out. just checked and still hasnt been done. plenty of hot water and food was ok. Thank god for the irish bar in the hotel which saved our evenings as with out car you are stranded unless you want to pay for expensive taxi or thumb a ride which we did quite easily.
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities

Hotel de incógnito.

Todas las indicaciones para la localización del hotel son Hotel Magic. Parece que solo se ha cambiado el nombre en la web. Sería de gran utilidad añadir una mención en la web de hoteles.com con el nombre antiguo del hotel. Nos habríamos ahorrado más de media hora de búsqueda y de preguntar por los alrededores (!!)
Verified review

2/10 Terrible

Disliked: Staff & service, room comfort

HOTEL PESIMO, para no volver.

Wifi no funciona, televisor no funciona, sin agua caliente, spa agua fría, calor en las habitaciones, trato del director soberbio y sin voluntad de solucionar los problemas. La comida de poca calidad. Este hotel no está a la altura de un cuatro estrellas. El hotel no se llama AJ HOTEL &SPA, se llama MAGIC por lo que nos costó mucho encontrarlo.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy difícil encontrar el Hotel, resulta que ahora se llama Magic, y fue terrible la experiencia, a ver si le cambian el nombre para futuros clientes.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

El SPA es pequeño y el agua no muy caliente. Gracias.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Las mejores vistas de Canillo.

Todo en su sitio. Mejor estaría con TV led.
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service
Des imperfections sur le service de chambre et la qualité du petit déjeuner.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service

Hotel a las afueras a 5 min del centro de Canillo

Hotel justito de 4 * con un poco de falta de mantenimiento. Lo peor fue encontrarnos sorpresas negativas al llegar y que próximos huespedes tendrían que tener en cuenta ( la piscina no pueden acceder niños menores de 6 años (nosotros lo cogimos para ir con nuestro hijo de 5 años que ya sabe nadar, y no nos dejaron poniendo con una excusa de forma poco amable y muy rara sobre cobertura seguro "aunque nos hicimos responsabes nosotros", y nos dijeron que salía publicitado claramente y no es verdad); y cogimos media pensión pensado que las bebidas estaban incluidas (agua) y nos la cobraron aparte. Además nuestra habitación le faltaba un poco más de limpieza.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel de montaña. Preciosas vistas y tranquilo.

Bonitas excursiones en la montaña. Recomendable el mirador de Canillo. Vistas impresionantes. Muy relajante.
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Anteriormente nos habiamos alojado en el hotel y sobretodo el servicio del restaurante/bufet era mucho mejor. (Personal y calidad/cantidad)
Verified review

6/10 Okay

Disliked: Staff & service, room comfort

El hotel es bonito

Encuento que en un hotel de 4 estrellas tiene que llegar bien el wifi a todos los sitios, porque nada mas lo cojias bien en recepcion. Y por otra parte la almohada era muy incomada ,la cama tambien y las paredes estaban sucias.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Lo único es que en la web, en la descripción de los servicios del hotel no se explica que la piscina es parte del SPA y que se tiene que pagar un suplemento.
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Fint opphold i vakre Canillo

Vi hadde et fint opphold på hotellet i 2 dager, Svært hyggelig og hjelpsom resepsjonist ved ankomst. Hotellet var litt vanskelig å finne pga. dårlig skilting og annet navn på Hotellet.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Bra hotell som erbjuder en trevlig service för ett rimligt pris. Personalen är väldigt serviceminded och killen som kör transferbussen mellan hotellet och kabinliften är alltid glad och oerhört hjälpsam. Det är lugnt och städat på hotellet. Mestadels av gästerna är från Spanien. Personalens engelska kunskaper varierar men det finns alltid någon som behärskar engelskan i receptionen/restaurangen. Hotellet är beläget ca 2 km upp i berget från centrala Canillo. Transferbussen går från 08:30-13:00 och 14:30-17:45 före eller efter dessa tider får man själv ombesörja transporten till hotellet. Kabinliften stänger 17:00. Är det storm kan anslutningsliften (efter kabinliften) vidare till resten av Grandvaliras syterbyar vara nerstäng, vilket innebär att du behöver ta lokalbussen till El Tarter för att accessa resten av systemet. Grandvaliras skidsystem med många backar både för barn och familj gör detta resmål till en intressant destination. Skidområdet är omfattande och bör hålla alla nivåer av åkare tillfrdställda. El Tarters skidpark inbjuder till spännande åk. Det är kul att betrakta olika skidåkares hopp och konster från sittliften på väg uppåt i liftsystemet.
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Desayuno espectacular

Desayuno espectacular. Lo que si seria necesario, es que si esta nevado, acondicionaran la carretera hasta la entrada del hotel. Todos los coches resbalaban, incluido el mio.
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

cortito para las 4 estrellas yo le podria 3.

hotel correcto pero sin mantenimiento en las habitaciones habia telaarañas y el baño estaba sucio. el sofa cama estaba destrozado la television era mas pequeña que un monitor de ordenador
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities
para ser un hotel de cuatro estrellas, deja mucho que desear
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Me gusta ...Andorrà

Estoy acostumbrado a un hotel como el Palome en la Massana al cual voy hace mas de 7 años.
Verified review

8/10 Good

Liked: Staff & service
Disliked: Cleanliness, room comfort
No esta mal aunque la comida muy cara en la cena y el desayuno poca variedad no estaba muy bueno! Por lo demas no estaba mal!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très satisfait

Très content de l'accueil et de l'hotel en général. La chambre est propre et spacieuse. Petit déjeuner très copieux mais pas vite achalandé si on arrive après tout le monde. C'est la deuxième fois que j'y vais et a refaire si besoin
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Godt hotel med dårlige parkerings/tilkørselsforhold. Kedelig restaurant.
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

personnel décevant

hôtel propre et calme, belle vue sur Canillo .départs pour randonnées au dessus de l’hôtel. mais personnel peu avenant