Mystic Springs Chalets & Hot Pools

Property class: 3.5

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Reviews

8.2 out of 10
Very good
At Mystic Springs Chalets & Hot Pools, you can look forward to a garden, an arcade/game room, and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi.

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry

Room options

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View all photos for Two Bedroom Luxury Chalets

A window with a view of a mountain and buildings.

Two Bedroom Luxury Chalets

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds
  • Free wired internet
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About the neighborhood

Located in Canmore, Mystic Springs Chalets & Hot Pools is in the mountains and in a regional park. While the natural beauty of Canmore Caverns and Banff National Park can be enjoyed by anyone, those looking for an activity can check out Banff Gondola. ArtsPlace and Rocky Mountain Adaptive Sports Centre are also worth visiting. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowmobiling and snow tubing. Visit our Canmore travel guide
Map
140 Kananaskis Way, Canmore, AB, T1W2X2

What's nearby

  • A snowy ski slope with trees and mountains in the background.
    Canmore Nordic Centre Provincial Park
    17 min walk - 1.5 km
  • A cave with a turquoise pool and a waterfall.
    Canmore Caverns
    2 min drive - 2.5 km
  • Yamnuska Mountain Adventures
    8 min walk - 0.7 km
  • Canmore Mountain Market
    9 min walk - 0.8 km
  • Elevation Place
    9 min walk - 0.8 km

Getting around

  • Banff Station
    22 min drive
  • Calgary International Airport (YYC)
    76 min drive

Restaurants

  • A&W Restaurant
    7 min walk
  • Tim Hortons
    15 min walk
  • Beamer’s Coffee Bar
    5 min walk
  • Bridgette Bar Canmore
    7 min walk
  • Grizzly Paw Brewing Co
    16 min walk

About this property

Mystic Springs Chalets & Hot Pools

  • Hotel near Banff National Park
  • Take advantage of a garden, an arcade/game room, and dry cleaning/laundry services at Mystic Springs Chalets & Hot Pools. For some rest and relaxation, visit the hot tub. Guests can connect to free in-room WiFi.
  • Additional perks include:
    • An outdoor pool
    • Free self parking
    • Express check-out, express check-in, and smoke-free premises
    • Wedding services and barbecue grills
  • Room features
  • All guestrooms at Mystic Springs Chalets & Hot Pools feature comforts such as fireplaces and air conditioning, in addition to perks like separate dining areas and bathrobes.
  • More amenities include:
    • Hypo-allergenic bedding and free cribs/infant beds
    • 2 bathrooms with designer toiletries and hair dryers
    • Flat-screen TVs with digital channels and DVD players
    • Wardrobes/closets, patios, and separate dining areas

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Arcade/game room
  • Hot tub
  • Outdoor pool

Family friendly

  • Arcade/game room
  • DVD player
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • In the mountains
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 7 buildings
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with digital channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Separate dining area
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Fireplace
  • Free local calls
  • Heating
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 5 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email with check-in instructions prior to arrival; front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests will receive a key code and detailed arrival instructions after booking.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Housekeeping service is provided on the fourth night for stays of 3 or more nights. Additional housekeeping may be available on request.

We should mention

This property does not have elevators

Frequently asked questions

Does Mystic Springs Chalets & Hot Pools have a pool?

Yes, this property has an outdoor pool.

Is Mystic Springs Chalets & Hot Pools pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Mystic Springs Chalets & Hot Pools?

Check-in start time: 5 PM; Check-in end time: midnight.

What time is check-out at Mystic Springs Chalets & Hot Pools?

Check-out is at 11 AM.

Where is Mystic Springs Chalets & Hot Pools located?

Situated in a regional park, this hotel is within a 15-minute walk of The Grizzly Paw Brewing Company, Elevation Place, and Yamnuska Mountain Adventures. Canmore Mountain Market and Canmore Hoodoos are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mystic Springs Chalets & Hot Pools Reviews

8.2

Very Good

8.2

Cleanliness

8.8

Location

8.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 163 out of 404 reviews
Rating 8 - Good. 154 out of 404 reviews
Rating 6 - Okay. 48 out of 404 reviews
Rating 4 - Poor. 30 out of 404 reviews
Rating 2 - Terrible. 9 out of 404 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Couples trip

Our stay was great, we were there one night the room was almost like a small house, it felt very spacious and almost like home, the hot tube and pool was just great to be able to use. My wife and i would definitely recommend for a nice little get away.
Stayed 1 night in Apr 2022
Verified review

6/10 Okay

Disliked: Property conditions & facilities
The reason why we chose this property was due to the outdoor heated pool and large suite. Unfortunately the suite was very outdated, bed mattresses were quite old and soft and extremely uncomfortable, as were pillows. Bathrobes were as well stated to be available although our suite did not have any. The one bedroom was extremely close to be highway and impossible to sleep in as the wind from cars passing by would make the walls and windows shake. The garbage area was extremely congested and dirty and there were animals there looking for food when we went up empty our garbage. Bins were overflowing and garbage was piled all over the cement. The pool was by far the main attraction and only positive aspect
Stayed 2 nights in Mar 2022
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
There is no on-site staff and sometimes it was a challenge to get through to their Central office. But they did their best to be accommodating and the suite was very nice! No consumables in the kitchen other than salt and pepper, make sure you bring plastic wrap/tin foil/oil/etc if you need that kind of thing. Overall a very good experience, would recommend
Stayed 3 nights in Mar 2022
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
Shame the hot tub and pool were out of service because that is why we chose this property. Otherwise a good stay and convenient for town etc
Stayed 6 nights in Mar 2022
Verified review

2/10 Terrible

Liked: Cleanliness, amenities, property conditions & facilities
Extremely loud neighbors. There is a common area that is shared with many other units and there were several parties going on throughout the night. Most these units, I’m guessing, are rentals so there aren’t any actual residents here. And there isn’t any staff to moderate. Had to ask the teenagers at midnight to please go inside instead of yelling outside of our windows and keeping everyone awake. There were probably 30 of them in the pool and all throughout the common area. Very frustrating. The unit and area is quite nice but it lacks some on-site administration to keep the rowdies and people with no respect in check late at night.
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
My family and I celebrated Christmas here at Mystic. We stayed for 2 nights and we really enjoyed it! The place was amazing, close to the downtown, very accessible, and very relaxing. We will definitely come back soon :)
Stayed 2 nights in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
We really enjoyed mystic springs, just had trouble with the bedroom tv connections. Beautiful place.
Stayed 1 night in Nov 2021
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Check in was easy. The unit could have been cleaned better.
Stayed 3 nights in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved the heated outdoor pool in October!
Stayed 1 night in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Great stay for hiking trip

This is our third stay at Mystic Springs. We like the units, location, pool and hot tub. It is perfect for my friend and I for our hiking trips.
Stayed 3 nights in Sep 2021
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Shortcomings - loud noise from air con when sitting outside, long key in code to get into suite, no bathroom on main floor Loved - pool and hot tub, condo set up, very comfortable
Stayed 2 nights in Aug 2021
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very ok for families with or without kids
Stayed 2 nights in Aug 2021
Verified review

6/10 Okay

Liked: Amenities, communication
Disliked: Cleanliness, property conditions & facilities
The property was not in great condition and the mattresses on the double beds need to be replaced. The pool and barbecue area looked nice.
Stayed 1 night in Aug 2021
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
I just noticed that the bath tub in the other bathroom is clogged and notes a spot of wet area in the hallwa. I reported it on the front desk but overall our stay is good
Stayed 1 night in Aug 2021
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice place to stay in Canmore
Stayed 2 nights in Jul 2021
Verified review

8/10 Good

Liked: Communication
Chalet was tired looking, could use upgrading. Nice layout of bedrooms. Good location, short walk to downtown.
Stayed 1 night in Jul 2021
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Bel endroit
Stayed 2 nights in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Place is as super nice complete amenities very recommendable. Its my second time to stay there so yes i love it there.
Stayed 2 nights in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean and family friendly accommodations
Stayed 1 night in Jun 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
It used to be one of the best in Canmore. Check in instruction were not clear. We we were given a key code for a door but they did not told us that there are two doors and that lock is on garden door not one that is on a parking side of the building. When we entered it unit rigged of odour. Even after keeping all doors and windows open it was still very bad. Had to spray some parfum e in the bedroom to be able to sleep. Carpets were dirty and sofa and arm chair are covered in stains. Horrible. If it was not close to midnight and pandemic i would go somewhere else. Avoid at all cost.
Stayed 1 night in May 2021
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Amazing!
Stayed 1 night in Apr 2021
Verified review

8/10 Good

Liked: Property conditions & facilities
It is close to town - groceries, etc. Lots of space and enjoyed having a kitchenette. Was disappointed in the cleanliness.
Stayed 1 night in Jan 2021
Verified review

2/10 Terrible

Liked: Communication
Disliked: Cleanliness, property conditions & facilities
Don’t waste your money — spend a little extra to stay somewhere else! I would’ve thought during a pandemic the place would be clean but it was disgusting. Food stains on table runner, stains all over carpet, not been vacuumed!! We moved two dressers out to plug in lights and there was garbage behind them and empty water bottles. Stains on sofa. Part of trim falling off by staircase. Hair in corner of bathroom — just DIRTY!! Expedia should not have this property listed, I’ve never been so disappointed! And it was a weekend away for our 6th anniversary. I spent an hour with disinfectant wipes and spray Lysol that I purchased at the Save-On just wiping everything down!! Thoroughly pissed off.
Stayed 2 nights in Jan 2021
Verified review

8/10 Good

Liked: Room comfort, communication
Our stay was comfortable. The room was clean, tho not spotless. Dishes were a little scarce, but enough to make do. Grounds well maintained. Pool and hot tub a hit.
Stayed 3 nights in Nov 2020
Verified review

4/10 Poor

Liked: Amenities, property conditions & facilities, communication
Disliked: Cleanliness
Hide-a-bed had popcorn and chips in the sheets. And the carpet was dirty. Other than that it is a beautiful Property. Just needs a more thorough cleaning.
Stayed 1 night in Sep 2020