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Overall Rating: 3 out of 5 ​The hotel lobby was decent, but compared to global hotel standards, the guest rooms feature cheap finishes roughly on par with a low-end motel. The bathroom design allows light to leak out when used late at night, which disturbs other guests' sleep, and the flooring is made of cheap vinyl tiles. Overall, the room quality is simply substandard. ​As for the service, the lobby staff urgently needs to be retrained in customer service. While they can handle basic administrative tasks without issue, they fall far short of global standards when it comes to proactively identifying and resolving customer inconveniences with a welcoming attitude. ​This level of quality and service might pass in a local market, but it is highly uncompetitive in Times Square, an area saturated with major hotel chains. On a final note, from a management perspective, minimizing capital investment might yield short-term profits, but in the long run, the RIU brand will inevitably be stigmatized as a cheap, low-end hotel. ​I strongly advise you to start over with your employee training on a global scale.

친절한 직원들과 맛있는

An old hotel beautifully maintained as seen on the photos available on website. As is common the room was small but well situated with just the right furniture in the room to accommodate suitcases. Not a Closter phobic experience at all. But an even bigger issue can be not enough outlets for all our devices in old hotels. There was some updating with outlets but there should be more. Thankfully there was enough for all we needed. The bathroom was updated but kept in the design of the hotel which was a nice touch. Overall, a very nice experience with restaurant, bar (great cocktail menu), cafe, which also has its own great cocktail menu, customer service. I would return.