숙박 시설 정면

에린베일 이스테이트 호텔 & 스파 여행 후기

5 out of 5
에린베일 이스테이트 호텔 & 스파
1 Erinvale Avenue, Somerset West, Cape Town, Western Cape

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 101개 이용 후기 중 65개" "
평점 8 - 좋아요. 101개 이용 후기 중 26개" "
평점 6 - 괜찮아요. 101개 이용 후기 중 8개" "
평점 4 - 별로예요. 101개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 101개 이용 후기 중 0개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

10/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Peter A

연인과의 여행
Brilliant all round but especially the warmth and friendliness of the staff
2024년 3월에 4박 숙박함
답변 제공: Yolanda 님, 2024년 3월 30일
Dear Peter AThank you for your lovely review shared.I am glad that you enjoyed the friendliness of our staff and trust that you will visit us again soon.We look forward to welcoming you back.Yours sincerelyYolanda Filmalter

10/10 - 훌륭해요

Hendrikus

2024년 1월에 3박 숙박함
답변 제공: Yolanda 님, 2024년 1월 29일
Dear HendrikusThank you for sharing your lovely rating of your recent stay with us. We hope that you will visit us again soon.Yours sincerelyYolanda Filmalter

10/10 - 훌륭해요

Maren

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel short drive to the airport
2024년 1월에 1박 숙박함
답변 제공: Yolanda 님, 2024년 1월 29일
Dear MerenWe trust that you have returned home safely from your travels and want to thank you for your lovely comment and taking the time to rate your stay with us.We hope that you will have the opportunity to visit us again in the future.Yours sincerelyYolanda Filmalter

10/10 - 훌륭해요

Martin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great hotel for a few days relaxation over Christmas.
2023년 12월에 3박 숙박함
답변 제공: Yolanda 님, 2024년 1월 29일
Dear MartinThank you for sharing your wonderful rating of your stay with us during the festive season.We are delighted that you had such a relaxing stay and hope that you could reset your senses to the start of the new year.We look forward to hopefully welcome you back in the future.Yours sincerely Yolanda Filmalter

10/10 - 훌륭해요

Jean-Pierre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Yolanda 님, 2024년 1월 29일
Dear Jean-PierreThank you for sharing your lovely rating of your stay with us. We hope that you will have the opportunity to visit us again in the future.Yours sincerelyYolanda Filmalter

8/10 - 좋아요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Dr. Kamila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wir kommen gerne wieder!
Von den ersten Minuten an ein toller Service und eine wunderschöne Anlage, es stimmte einfach alles!
2023년 11월에 4박 숙박함
답변 제공: Yolanda 님, 2023년 11월 24일
Dear Dr. KamilaThank you for your lovely comments received.We are glad that you could enjoy and relax in the beauty of Erinvale Hotel.Yours sincerelyYolanda Filmalter

10/10 - 훌륭해요

Henry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gut gelegen für Ausflüge. Super Hotel.
2023년 10월에 9박 숙박함
답변 제공: Yolanda 님, 2023년 11월 24일
Dear HenryThank you for taking the time to review your recent stay with us and sharing your lovely comments.We hope that you will visit us again in the future.Yours sincerely Yolanda Filmalter

10/10 - 훌륭해요

Sara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

PATRICIA

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property said "excellent," from my arrival, where I was greeted by a friendly staff and assisted with my luggage - to checkout, which was handled with efficiency, professionalism and friendliness. The staff was exceptional - the room cleaners, restaurant staff, front desk, security and grounds people. Everyone offered assistance, suggestions on where to visit, and staff even created a special drink for me when I had a raspy throat. The environment was peaceful, each area of retreat offering a different experience. If you're looking for a space to wind down, to treat yourself (the nearby spa), to think, to walk - then this is the place.
2023년 4월에 7박 숙박함
답변 제공: Yolanda 님, 2023년 5월 30일
Dear PatriciaThank you so much for your lovely comments.We are delighted that you had such a wonderful experience and enjoyed your stay.We look forward to welcome you back at Erinvale Hotel in the future.Yours sincerelyYolanda Filmalter

10/10 - 훌륭해요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome stay, friendly staff
Was at the hotel for 4 nights for business. Great service. Great food. Nice places to gather for business discussions. Lovely grounds that are kept 100% prime. Graded my room to the first floor with outdoor sitting area- worth the extra! Staff was super friendly and helpful all day.
2023년 4월에 3박 숙박함
답변 제공: Yolanda 님, 2023년 5월 30일
Dear MatthewThank you for your lovely comments and taking the time to review your recent stay with us.We hope that you will have the opportunity to visit us again in the future.Yours sincerelyYolanda Filmalter

10/10 - 훌륭해요

Natasha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Brilliant
2023년 1월에 1박 숙박함
답변 제공: Yolanda 님, 2023년 1월 31일
Dear NatashaThank you for your lovely feedback.We trust that you will have the opportunity to visit us again in the future.Yours sincerely Yolanda

10/10 - 훌륭해요

Truls

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2022년 10월에 1박 숙박함

8/10 - 좋아요

Mari

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Henk

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Heerlijke landelijke omgeving met uitstekend personeel.
2022년 5월에 3박 숙박함
답변 제공: Solitaire 님, 2022년 6월 15일
Dear Mr Henk Thank you very much indeed for your wonderful review of Erinvale Estate Hotel and Spa, after your recent stay with us. We are delighted to hear that you have had a most memorable stay at our hotel, and that the staff and service you received from them has met and exceeded your expectations. We do pride ourselves on our wonderful staff, who are always willing to go over and beyond to ensure that every guest is catered for and cared for to the highest of standards. Thank you again for your visit and your comments, and we all look forward to welcoming you back very soon. Kind Regards Solitaire Samuels Front Office Manager

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was wonderful.
2022년 4월에 1박 숙박함
답변 제공: Solitaire 님, 2022년 4월 26일
Dear Mr. Troy Thank you for excellent review after your recent stay with us. We take pride in taking care of our guests and are delighted that you expectations were highly met. Thank you for choosing to stay with us and we look forward to welcome you back in the future. Kind Regards Solitaire Samuels Front Office Manager

10/10 - 훌륭해요

Renay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property with amazingly well maintained gardens. Friendly staff - even when they are very, very busy!
2022년 3월에 5박 숙박함
답변 제공: Solitaire 님, 2022년 3월 29일
Dear Renay Thank you very much for your kind review after your recent stay with us. We take pride in taking care of our Guests and are delighted that your expectations were highly met. Thank you for choosing to stay with us and we look forward to welcome you back in the future. Kind Regards Solitaire Samuels Front Office Manager

10/10 - 훌륭해요

Alan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel but poor wifi for standard of hotel. Also swimming pool lacked access handrails making it difficult for some residents to use.
2022년 3월에 6박 숙박함
답변 제공: Yolanda 님, 2022년 3월 21일
Good day Alan Thank you for taking the time to review your recent stay with us and the positive comments. I am glad to inform you that we are in the process of upgrading our wi-fi system as to offer a better and faster service to our guests. Your comments of the handrails in the swimming pool are valid and we will definitely give attention to this aspect in the future. Once again thank you for staying with us and we hope that you will have the opportunity to experience our Beautiful Hotel again in the future. Yours Sincerely Yolanda Filmalter

10/10 - 훌륭해요

Ludovic

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함

10/10 - 훌륭해요

CHERIE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 2박 숙박함

10/10 - 훌륭해요

Chantal

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2020년 3월에 1박 숙박함

10/10 - 훌륭해요

Alfons 님, Münster

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr herzliches Personal die einem jeden Wunsch erfüllen möchten
2020년 2월에 3박 숙박함
답변 제공: Solitaire 님, 2020년 3월 6일
Dear Mr Alfons Thank you very much indeed for your most positive feedback after your recent stay with us. We are delighted to hear that you have had a most enjoyable and we trust memorable stay with us here at Erinvale Estate Hotel. It was our pleasure to host you, and we look forward to welcoming you back in the very near future. Kind Regards Solitaire Samuels Front Office Manager

10/10 - 훌륭해요

Alan 님, Frimley UK

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very nice and well maintained hotel and spa in a nice setting.
2020년 2월에 2박 숙박함
답변 제공: Solitaire 님, 2020년 2월 16일
Dear Alan, Many sincere thanks for your kind review after your recent stay with us. We are delighted to hear that you have had a most enjoyable and we trust memorable stay with us here at Erinvale Estate Hotel. It was our pleasure to host you, and we look forward to welcoming you back in the very near future. Kind regards Solitaire Samuels Front Office Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderfully friendly staff, amazing location of hotel at the foot of a mountain, the most beautiful gardens, lovely spa and excellent eating options on the Terrace. We thoroughly enjoyed every minute we spent here and look forward to a return visit in the future.
2020년 1월에 3박 숙박함
답변 제공: Solitaire 님, 2020년 1월 31일
Dear expedia user, Many sincere thanks for your kind review. We are very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Solitaire Samuels Front Office Manager

6/10 - 괜찮아요

Jacobus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Disappointing
Beautiful place, with a great breakfast and very good service, but shower did not work. The water pressure on the shower was a trickle feed plus you could not adjust the trickle between hot and cold water. It was either boiling hot or ice cold. The technical staff only starts at 7:30 in the morning, which is well after I have left the hotel. Despite reporting the problem I never received any feedback why the shower was not working. It is my perception that the hotel was aware of the problem before I reported the shower not working.
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

Nuo-Hua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was an amazing stay. I loved my experience at the Spa...such tranquil atmosphere! The hotel staff was very friendly.
2019년 7월에 1박 숙박함
답변 제공: Solitaire 님, 2019년 8월 5일
Dear Nuo-Hua, Many sincere thanks for your kind review. We are very happy to hear that our services made such a positive impression and that you had a memorable experience at the Spa. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Solitaire Samuels Front Office Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Murky pools
Lovely find, swimming pools a bit murky though. Some staff very friendly and helpful, some a bit aloof. Would however definitely stay again and make it one of my regular hotels when in the area.
2019년 3월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sehr freundlicher Empfang. Freundliches Personal. Gute Küche. Alles in Allem sehr Empfehlungsbrief und gutes Preis- Leistungsverhältnis.
2018년 12월에 2박 숙박함

10/10 - 훌륭해요

jun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
周辺環境が素晴らしい
中庭に面したお部屋は明るく、景観もとても素晴らしいです。 また朝食のレストランも緑に囲まれた素敵なロケーションです。
2018년 12월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very polite ppp, the accommodations were large and airy and generally we were satisfied with everything
2018년 12월에 14박 숙박함
답변 제공: Clinton Stewart 님, 2018년 12월 25일
Dear Guest Thank you for review on Expedia.com and for staying at our hotel. We are extremely delighted to hear that you enjoyed your stay at our hotel and that we exceeded your expectations of our service and standard. We hope to see you in the near future for your next stay. Kind Regards Clinton Stewart Front Office Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely relaxing hotel David and clinton outstanding
2018년 11월에 2박 숙박함
답변 제공: Clinton Stewart 님, 2018년 12월 25일
Dear Guest Thank you for your review on Expedia.com of our Hotel. We are pleased and delighted to hear that your enjoyed your stay at our Hotel. We will relay your message of thanks to Clinton and David from our Front Desk team for their outstanding assistance during your stay. Thank you for staying with us and we hope to see you in the near future. Kind Regards Clinton Stewart Front Office Manager

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value and comfortable stay
The hotel has recently been refurbished. The location is convenient to get to the Winelands and very good restaurants the area has to offer and has all the necessary amenities on hand. The rooms are clean and fresh and bathrooms a decent size with bath and shower. The breakfast is fantastic and the hotel has a very relaxed feel about it. We enjoyed the hotel and this is already our 3rd stay and recommend the hotel. The service can be slow at times but if your on holiday that should not be a problem. We will be returning.
2018년 11월에 2박 숙박함
답변 제공: Alison 님, 2018년 12월 5일
Dear Brian, Thank you very much indeed for your most positive feedback after your recent stay with us. We are delighted to hear that you have had a most enjoyable and we trust memorable stay with us here at Erinvale Estate Hotel. We apologize that slow service was experienced at times. We will attend to this, thank you very much for advising us. It was our pleasure to host you, and we look forward to welcoming you back in the very near future. Best regards Erinvale Estate Hotel Management

10/10 - 훌륭해요

SD 님, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely hotel in a beautiful location. Good room, ground floor garden room - very clean and comfortable. Small bar is sometimes noisy but other lounge areas are available. Good restaurants.
2018년 10월에 6박 숙박함

8/10 - 좋아요

Lin 님, Hertford, England,UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely friendly hotel.
Staff were very friendly and helpful, especially with regard to the Handy Mobile Phone they provide for the use of guests - As we were visiting relatives we only ate a couple of the evening meals at the hotel, but they were excellent. The only downside for us (we are in our early 70s) was the lack of a second armchair in the room.
2018년 9월에 14박 숙박함

10/10 - 훌륭해요

WALTER

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 1박 숙박함

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Erinvale comes highly recommended
This was my 3rd stay at Erinvale Hotel and Spa. I can highly recommend Erinvale for visitors to the area. Stunning setting and very friendly staff.
답변 제공: Clinton Stewart 님, 2018년 4월 19일
Dear Brian Thank you for your message on Expedia.com We appreciate your comment about of staff and setting. We are driven to provide excellent service and creating an environment for all our guests to feel at home while staying at our Hotel. We appreciate your review on Expedia and hope to have you back at the Hotel for use to exceed your stay once again. Yours Sincerely Clinton Stewart Erinvale Estate Hotel & Spa Marketing Coordinator and Public Relations Officer

8/10 - 좋아요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel but administration let them down.
Nice place but they got my booking wrong and sent me to the Lord Charles for the night, the rate was however not reduced so I lost all the way.

10/10 - 훌륭해요

Håkan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Skön oas, nära vingårdar
2018년 1월에 1박 숙박함

8/10 - 좋아요

Johanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

geoffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
erinvale looks much better but much more expensive
usual excellent service-refurbishment now completed and gardens look great sadly for us confusion over Suite booked has left us with sour taste having paid top price for a much lesser room than suite booked prices up 30+% to pay for it
2018년 1월에 10박 숙박함

10/10 - 훌륭해요

Ian 님, Chicago

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Classy authentic historical Cape Dutch haven
Tranquil, classy and authentic Cape Dutch experience with all the richness of ageless complexity and earthiness unique to the African Cape. A fantastic enriching experience.
2017년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The most professional reception
We had a problem with the rental car,they contacted the rental company, when the help was late they contacted the garage again,when technician was not able to solve the problem ,they continue the follow up. We could enjoy a splendid dinner at Vergelegen and when we came back all was fixed. Although different people in the reception were involved ,the information flow was perfect. Absolute great and professional service,so uncommon now a days
2017년 12월에 2박 숙박함

10/10 - 훌륭해요

Rolf

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
schön renoviertes hotel gutes preis leistungsverhältnis

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ein kleines Paradies
Wenn man nach einem Ausflugstag zurückkommt hat man das Gefühl, eine Oase der Ruhe erreicht zu haben. Das Personal ist ausnahmslos sehr freundlich, hilfsbereit und immer gut gelaunt.Man fühlt sich als Gast herzlich willkommen. Die Zimmer sind luxuriös ausgestattet.Im Badezimmer gibt es leider nur eine feste Regenschauerdusche, keine Handbrause, allerdings zuätzlich auch eine Badewanne.Das Frühstücksbüffet und die Restaurants sind ausgezeichnet.
2017년 11월에 7박 숙박함
답변 제공: Marketing 님, 2017년 11월 16일
Good afternoon, Thank you for such an outstanding response. We at Erinvale Estate Hotel and Spa take pride in knowing we provided a wonderful experience for our guests, and we appreciate when our guests take the time to let us know what a wonderful time they had. We hope to see you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 11월에 1박 숙박함
Good morning, Thank you for such a wonderful review on our hotel, we at the Erinvale Estate Hotel and Spa appreciate guests who take the time to let us know their thoughts and opinions and we thank you for your effort. We hope to see you back with us again soon!

10/10 - 훌륭해요

Shirley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing!
2017년 10월에 1박 숙박함
Thank you so much Shirley for such outstanding feedback, we at Erinvale Estate Hotel and Spa very much appreciate when guests let us know they had a wonderful stay with us. We hope to see you soon!

10/10 - 훌륭해요

Louis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Home from home
Peaceful, beautiful and well managed. One of the most beautiful parts of the western cape. Professional and well trained staff/management.
2017년 6월에 2박 숙박함
Good morning Louis, Thank you so much for your glowing feedback, we at Erinvale Estate Hotel and Spa genuinely appreciate when customers take the time to let us know what we're doing right. We hope to see you back with us again soon!

10/10 - 훌륭해요

geoffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
another successful vacation
such friendly staff who really make you feel comfortable--attentiveness of management- and relaxing location--refurbishment to date looks good---getting pricey!