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Au Royal Hôtel

2.0 star property
Hotel in Carcassonne

Choose dates to view prices

Photo gallery for Au Royal Hôtel

Quadruple Room | 1 bedroom, premium bedding, desk, iron/ironing board
Property entrance
Interior entrance
Terrace/patio
Staircase
Nestled in Bastide Saint-Louis, Au Royal Hôtel offers a warm atmosphere with a lovely terrace and convenient in-room WiFi. Start your day with an energizing breakfast or store your luggage securely.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet friendly
  • Breakfast available
  • Free WiFi

Room options

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About the neighborhood

Map
22 Boulevard Jean Jaurès, Carcassonne, Aude, 11000

What's nearby

  • Canal du Midi Harbor Master's Office - 8 min walk - 0.7 km
  • Historic Fortified City of Carcassonne - 14 min walk - 1.2 km
  • Narbonnaise Gate - 15 min walk - 1.3 km
  • Aude Gate - 15 min walk - 1.3 km
  • Château Comtal - 17 min walk - 1.4 km

Getting around

  • Carcassonne Station - 8 min walk
  • Carcassonne (CCF-Pays Cathare) - 5 min drive

Restaurants

  • ‪Le Cathare - ‬3 min walk
  • ‪Le Petit Moka - ‬4 min walk
  • La Rotonde
  • Le Bistro
  • ‪Le Longchamp - ‬5 min walk

About this property

Au Royal Hôtel

Hotel located in Bastide Saint-Louis
Au Royal Hôtel provides a terrace and more. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), luggage storage, and smoke-free premises
Room features
All guestrooms at Au Royal Hôtel have perks such as premium bedding, as well as amenities like free WiFi and free weekday newspapers.
More amenities include:
  • Heating and ceiling fans
  • Bathrooms with shower/tub combinations and hair dryers
  • 59-cm flat-screen TVs with cable channels
  • Housekeeping, desks, and phones

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: EUR 6.50 per person

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (on request)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 59-cm flat-screen TV with digital channels

More

  • Ceiling fan
  • Desk
  • Free weekday newspapers
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 2:00 PM - 7 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 5 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.40 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 6.5 per person
  • Pet fee: EUR 5 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Children 18 years old and younger are not permitted at this property
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Au Royal
Au Royal Carcassonne
Au Royal Hôtel
Au Royal Hôtel Carcassonne
Hotel Au Royal
Au Royal Hôtel Hotel
Au Royal Hôtel Carcassonne
Au Royal Hôtel Hotel Carcassonne

Frequently asked questions

Is Au Royal Hôtel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 5 per pet, per day. Service animals are exempt from fees.

How much is parking at Au Royal Hôtel?

This property doesn't offer parking.

What time is check-in at Au Royal Hôtel?

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM. After-hours check-in is not available.

What time is check-out at Au Royal Hôtel?

Check-out is at 11:00 AM.

Where is Au Royal Hôtel located?

Located in Bastide Saint-Louis, this hotel is within a 5-minute walk of Museum of Fine Arts, Place Carnot, and Raymond Chesa Leisure Park. Theatre Jean-Alary and Maison des Memoires are also within 10 minutes. Carcassonne Station is 8 minutes by foot.

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Au Royal Hôtel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 47 out of 295 reviews
Rating 8 - Good. 117 out of 295 reviews
Rating 6 - Okay. 83 out of 295 reviews
Rating 4 - Poor. 30 out of 295 reviews
Rating 2 - Terrible. 18 out of 295 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Caleb

Nice bloke from the front desk! Recommend
Stayed 1 night in Aug 2025

6/10 Okay

Victoria

Disliked: Property conditions & facilities

Basic but good.

Very noisy hotel I can't explain what all the noises were but there was a lot of them! It's basic but ok for few nights stay with no frills . Great location and easy to find . Lots to do around the hotel.
Stayed 2 nights in Apr 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Music Festival

Madame on the reception was very welcoming. Happy to help with any issues. Informative. Housekeeping was excellent. Wouldn’t hesitate to stay again. Also easy access to Carcassonne town & City Medieval. Bus stop just outside which was easy to use. 😀
Stayed -1 night in Jul 2022

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

3 nights in Au Royal

Rather disappointing and did not live up to the photos. Hotel is advertised as with parking, but this is simply not true. The parking in Carcassonne can only be described as a nightmare and a long drive round trying to find a space (not at the hotel as there are non available) is a regular occurrence. Room wasn't particularly clean and there is next to no storage space, meaning living out of a suitcase. Staff are very friendly, but this is the only real plus.
True picture of outside hotel Au Royal
This is the storage space available
Cleanliness?
Bathroom wasn't the cleannist
Stayed 3 nights in May 2023

2/10 Terrible

Leroy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty conditionlights not working
Stayed 1 night in Jul 2023

8/10 Good

Jeanine

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

yojiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

快適なホテルでした。

Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Liked: Cleanliness

Hôtel correct

L'établissement est bien placé vers le centre de Carcassonne. Grande chambre en état moyen. Salle de bain avec une petite douche. Prix abordable. Petit déjeuner avec l'essentiel. L'établissement est référencé Accueil vélo et dispose bien d'un moyen de stationnement de vélo sous en préaux à l'arrière. Toutefois il n'y a pas de support vélo (appui contre le mur), ni de point d'ancrage.
Stayed 1 night in Apr 2025

2/10 Terrible

isabelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A fuir...

Déception totale. Inconcevable pour un 2 étoiles ! Chambre médiocre, état déplorable.
Stayed 1 night in Jan 2025

8/10 Good

Josiane

Liked: Cleanliness, staff & service

Bon hôtel en centre ville

Hôtel correct, bon séjour dans l'ensemble. Confort assez rustique. Le plus : sa situation en plein centre ville.
Stayed 1 night in Nov 2024

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅からシテに行く途中にあるシンプルなホテルです。便利な場所にあり、比較的静かなので泊まるだけなら十分でした
Stayed 2 nights in Oct 2024

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Azmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel confortable au cœur de la ville.

Très bon séjour, chambres confortables et pratiques. L'hôtel est idéalement situé et la gérante est de très bon conseil sur les activités à faire pour découvrir Carcassonne. Literie très confortable, nous avons très bien dormi. Malgré la feria qui se tenait en centre ville nous étions au calme.
Stayed 2 nights in Aug 2024

8/10 Good

Martine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

6/10 Okay

Alida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale molto gentile. Camera pulita
Stayed 1 night in Aug 2024

4/10 Poor

Alejandro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Florence

Liked: Staff & service

Bon accueil

Très bon accueil mais hôtel vieillissant
Stayed 1 night in Aug 2024

4/10 Poor

G

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Few days away

Very antiquated, shower curtain smelled. The lady in charge/owner was lovely though, helpful, and spoke English.
Stayed 4 nights in Jul 2024

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service

Agréable

Cet hôtel est bien situé et proche des commerces Un peu vieillot il est resté dans son jus et sans climatisation mais l’accueil a été très chaleureux et notre hôtesse nous a très bien conseillé sur les parkings et restaurants … on oublie les inconforts
Stayed 3 nights in Jul 2024

8/10 Good

Francesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posizione comoda sia per la stazione che per il castello e il centro citta. Camera con bagno pulita e spaziosa . Colazione discreta. Personale gentile
Stayed 1 night in Jul 2024

10/10 Excellent

gwenaelle

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Salvador

Disliked: Cleanliness, property conditions & facilities, room comfort

Habitación antigua y sucia

La habitación que nos dieron era muy antigua, baño con baldosas repintadas y cortina de ducha sucia. Faltaba luz en los apliques de la cama. Sabanas con alguna rasgadura y somier viejo y sucio. Estuvimos solo un noche, afortunadamemte. Lo mejor, su ubicación.
Stayed 1 night in Jul 2024

4/10 Poor

Frédéric

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

LUCIENNE

Stayed 1 night in Feb 2024

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Hotel gut gelegen zur Innenstadt.
Stayed 1 night in Sep 2023