시즌별로 운영되는 야외 수영장, 08:00 ~ 20:00 오픈, 수영장 파라솔, 일광욕 의자

호텔 드 라 시테 까르까손 - 앰갤러리 컬렉션 여행 후기

5 out of 5
호텔 드 라 시테 까르까손 - 앰갤러리 컬렉션
Place Auguste Pierre Pont, Carcassonne, Aude

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 675개 이용 후기 중 514개" "
평점 8 - 좋아요. 675개 이용 후기 중 109개" "
평점 6 - 괜찮아요. 675개 이용 후기 중 32개" "
평점 4 - 별로예요. 675개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 675개 이용 후기 중 5개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 2월에 1박 숙박함

6/10 - 괜찮아요

hyun sun 님, 서울

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
리셉션에 어이없는 직원이 있다.
호텔이 성 안에 있어 위치는 좋으나 주차장은 성 밖에 있다. 17유로인가에 발렛 가능. 방은 넓고 좋으나 구겨진 메뉴를 그대로 비치하는 등 섬세한 관리가 아쉽다. 우리는 발렛으로 차를 맡겼는데 다음날 시동을 걸 때 문제가 있어 리셉션에 이야기하자 나이든 여자직원이 "렌터카에 문제가 있다면 우리한테 이야기하지 말고 렌터카 회사에 전화해라, 우리 직원이 잘못했을 리는 없다"며 무성의하게 일관함. 전날까지 이상이 없었으나 호텔 직원이 차를 옮긴 후 문제가 생겼다며 같은 항의를 계속하자 겨우 툴툴대며 직원을 불러줌. 직원이 무사히 시동을 걸어주어 문제는 해결되었으나 5성급 호텔인데도 이해할 수 없는 대처였다. 크게 나쁘지 않은 숙박 경험을 완전히 잡치는 마무리였다.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

kang 님, korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
모든것이좋았으나
다좋았는데비오는날도착해서 택시가 없어호텔까지가는게힘들었음 반드시호텔프론트에연락해서 차를요청해야함

10/10 - 훌륭해요

Jean

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was absolutely lovely and the staff professional and helpful. A must stay if in Carcassonne.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Robin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was beautiful and very comfortable. The staff were amazing!
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Robert

가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
The surrounding area around the hotel was amazing. The hotel service was disappointing and when you asked for help many times we were treated poor. The spa treatment was good.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel, ideally placed for enjoying the historic walled city. Food was fabulous, the swimming pool an oasis of joy on a warm day Staff could not have been nicer.
2024년 5월에 2박 숙박함
답변 제공: Sam Richez Director 님, 2024년 5월 18일
Dear Wiliam Davidson,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam RichezDirector.

10/10 - 훌륭해요

Erin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very unique place! Loved it.
2024년 5월에 1박 숙박함
답변 제공: Sam Richez Director 님, 2024년 5월 12일
Dear guest,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam Richez, Director.

10/10 - 훌륭해요

NORA GUADALUPE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo excelente, un lugar fantástico, personal muy amable. Las amenidades en el tocador son de alta gama, lo recomiendo totalmente.
2024년 4월에 1박 숙박함
답변 제공: Sam Richez Director 님, 2024년 5월 12일
Estimada Nora Guadalupe,Le agradecemos enormemente sus comentarios en relación a su estancia en Hôtel de la Cité Carcassonne - MGallery. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.Sam Richez, Director.

10/10 - 훌륭해요

ana 님, miami

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing bad to say about the property
2024년 4월에 1박 숙박함
답변 제공: Sam Richez Director 님, 2024년 5월 12일
Dear Guest,Thank you for taking the time to rate your stay at the Hôtel de la Cité - MGallery.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sam Richez,Director.

10/10 - 훌륭해요

kyung

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I got a upgraded room and it's a suite. The room was really wonderful.
2024년 4월에 1박 숙박함
답변 제공: Sam Richez Director 님, 2024년 5월 12일
Dear Guest,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam Richez, Director.

6/10 - 괜찮아요

Roderick

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Visited with my wife for three nights. Really wanted to like this hotel as it is in a magical location and itself is very beautiful and classy. But the experience fell short of expectations. Wifi was a nightmare because it never connected. Only way to connect was through the TV via a QR Code or website but it never worked. My complaints to the front desk basically fell on deaf ears with the refrain that “the technician” would handle. Seemed to be a hotel-wide problem. Mentioned it again at checkout but no offer of credit or even an apology. Also, had room service that gave me a 30 Euro bland steak and fries that was not properly cooked or rotten as it made me violently ill the entire night. Hotel staff also was not friendly and generally cold in disposition. For $400 per night this was not worth it.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
El hotel es un clásico. Soy visitante frecuente desde 1993. Tiene un problema: le falta staff entre el bar y el restaurante, y eso que es un estrella de Michelin. Ves a los camareros abrumados y sin poder atender correctamente. Yo seguiré visitándoles, soy cliente fiel, por ello espero que atiendan este detalle.
2024년 2월에 1박 숙박함
답변 제공: Sam Richez Director 님, 2024년 2월 19일
Estimado Francisco Espinosa,Le agradecemos enormemente sus comentarios en relación a su estancia en Hôtel de la Cité Carcassonne - MGallery. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel in medieval Carcassonne
The hotel itself is in an amazing old building, and the room was very nice - with a shower, a separate full-size shower, a separate WC, and a dual sink. The only disappointment was the bed, which we did not find particularly comfortable. Otherwise, everything was excellent. The medieval city of Carcassonne is tiny - you can walk from one end of it to another in 5 minutes, but this hotel is away from the noise of the low-end restaurants . . . and it contains its own amazing restaurant, Le Barbacane. We recommend trying that restaurant. We visited the city in February, for Valentines. It turns out that quite a few shows and restaurants are closed because it is the low season. That means that there are fewer people, but it is a trade-off to consider.
2024년 2월에 3박 숙박함
답변 제공: Sam Richez Director 님, 2024년 2월 16일
Dear guest ,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Magnifique
2024년 2월에 2박 숙박함
답변 제공: Sam Richez Directeur 님, 2024년 2월 16일
Cher Monsieur, Nous vous remercions pour votre avis suite à votre séjour à Hôtel de la Cité Carcassonne - MGallery.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Sam Richez Directeur

10/10 - 훌륭해요

Andres

2024년 2월에 2박 숙박함
답변 제공: Sam Richez Director 님, 2024년 3월 30일
Dear guest,Thank you for taking the time to evaluate your stay at the Hôtel de la Cité,SincerelySam RichezDirector.

10/10 - 훌륭해요

Aja

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 8박 숙박함
답변 제공: Sam Richez Director 님, 2024년 2월 16일
Dear Mrs Love,Thank you for your opinion regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. We hope your next visit will be as pleasant as the previous one.Sincerely,Sam RichezDirector

10/10 - 훌륭해요

Lucas

단체 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Sam Richez Director 님, 2024년 2월 16일
Dear guest, Thank you for your opinion regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. We hope your next visit will be as pleasant as the previous one.Sam Richez Director

10/10 - 훌륭해요

Bruno

2024년 1월에 1박 숙박함
답변 제공: Sam Richez Director 님, 2024년 2월 16일
Dear Bruno Ragazzo, Thank you for your opinion regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. We hope your next visit will be as pleasant as the previous one.Reciba un cordial saludo.Sam Richez Director

10/10 - 훌륭해요

Carlos Marcelo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sam Richez Director 님, 2024년 2월 16일
Estimado Carlos Marcelo, Gracias por su opinión sobre su estancia en el Hôtel de la Cité Carcassonne - MGallery. Esperando que su próxima visita sea tan agradable como la previa.Sam Richez Director

8/10 - 좋아요

JAIME FABIAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Es un hotel bonito, cómodo, buena atencion del personal.
2023년 12월에 2박 숙박함
답변 제공: Sam Richez Director 님, 2024년 2월 16일
Estimado Jaime Fabian, Le agradecemos enormemente sus comentarios en relación a su estancia en Hôtel de la Cité Carcassonne - MGallery. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.Sam Richez Director

10/10 - 훌륭해요

Maria Luisa

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Silvia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Gabriel

좋아요: 청결 상태, 객실의 편안함
Disappointing
No, you can t be a spa hotel but not have spa facilities available. After a day of driving we had high hopes and we spent good money, only to be told that the spa is fully booked, we stayed one night and we called in the morning to book the spa (weird a spa hotel needs to have spa bookings) but there was no good will towards us, which one does not expect from a 5 star hotel. Other positive aspects were shadowed by this.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Vadym

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Krystal

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Sam Richez Director 님, 2024년 2월 16일
Dear guest,Thank you for your opinion regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. We hope your next visit will be as pleasant as the previous one.Kind regards Sam Richez Director

10/10 - 훌륭해요

WILLIAM

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is and amazing place full of history and elegance
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Carlos 님, New York

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Espectacular
2023년 10월에 2박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 6일
Estimado senor SerranoGracias por su comentario tras su estancia en nuestro hotel.Es un gran placer para nosotros recibir sus elogios. Nos aseguraremos de compartir su comentario con todo nuestro equipo. Su satisfacción es la mejor recompensa para nuestro personal que trabaja día tras día para ofrecerle un servicio impecable.Estaremos encantados de recibirle de nuevo. Reciba el testimonio de nuestra más alta consideración.

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location of the hotel inside the city walls was amazing. The staff, restaurant and amenities were excellent. This a wonderful place to stay and the hotel top quality in all aspects.
2023년 11월에 1박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 19일
Dear Sir Dias,Thank you for your kind comment.We are delighted to see that you enjoyed our etablishment and had a wonderful moment in our restaurant.We hope to have the pleasure to welcome you again in the near future !Regards,

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a truly wonderful stay. Our room was wonderful with a a terrace which looked at the castle turrets. The staff was extremely welcoming and gracious. The restaurant was completely booked, but the concierge make reservations for us at another restaurant. I would highly recommend this hotel for a truly memorable stay.
2023년 10월에 1박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 6일
Dear Mister and Madam Sobey,Thank you for your comment following your stay.It is with great pleasure that we receive your compliments. We are delighted that you enjoyed your room and our staff. We will share your comments with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you an impeccable service.We look forward to welcoming you again so you can try our restaurant. Regards,

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfectly located with a magnificent staff
2023년 10월에 3박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 6일
Dear Mister,We are very pleased that you enjoyed your stay with us. We will share your comment with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you an impeccable service.We hope to have the pleasure to welcome you again.Regards,

8/10 - 좋아요

Timothy 님, Mill Creek

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 6일
Dear Mister,Thank you for your comment following your stay at Hôtel de la Cité Carcassonne - MGallery.Your satisfaction is the best reward for our staff who work day after day to offer you an impeccable service.We look forward to welcoming you again. Please accept, Sir, the assurances of our highest esteem.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unforgettable!
Really one of a kind place that was a great experience and i would recommend. Small annoyances such as a difficult to use shower, an undercooked entree (with no offer to replace or cook further), and an overpriced breakfast preclude a perfect rating.
2023년 10월에 1박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 6일
Dear Madam, Dear Mister,We very much appreciate your comment regarding your stay in our etablishment. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are sorry that your experience did not meet your expectations regarding our breakfast, the restaurant and the shower, please allow me to express my sincerest apologies.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - 훌륭해요

Alexandre

2023년 10월에 1박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 6일
Dear Mister Rezek,Thank you for your comment following your stay.We are very pleased that you enjoyed your stay in Carcassonne. Your satisfaction is the best reward for our staff who work day after day to offer you an impeccable service.We look forward to welcoming you again. Please accept, Sir, the assurances of our highest esteem.

8/10 - 좋아요

lynne

2023년 10월에 1박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 19일
Dear Madame Bolton,Thank you for your positive feedback following your stay.We are delighted that you enjoyed your time among us and hope to have the pleasure to welcome you again.Regards,

10/10 - 훌륭해요

David

2023년 10월에 1박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 6일
Dear Mister Bullington,We are delighted that you had a wonderfull time in our hotel. Thank you for your comment following your stay.We hope to have the pleasure to welcome you again.Regards,

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great lovely fab
Fabulous in an amazing location. We travelled light and walked from airport - first 30 mins wasn’t great but last half an hour along river and into Cité was amazing.
2023년 10월에 2박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 6일
Dear Mister,Thank you for taking the time to share your feedback. Next time do not hesitate to contact us to organise a taxi.We hope to welcome you back to our hotel very soon!Sincerely,

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A beautiful hotel set within the castle walls. Great rooms, service and food. The only point to note would be as its a very old building some of the showers are not great for tall people, however well worth the stay. A really special spot.
2023년 10월에 1박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 6일
Dear Madam,Thank you for taking the time to share your feedback. Please rest assured that we are taking the appropriate measures to address the problem regarding the shower and prevent future occurrence.We hope to welcome you back to our hotel very soon!Sincerely,

10/10 - 훌륭해요

Eduardo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok
2023년 9월에 2박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 6일
Dear Mister,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 - 괜찮아요

david

별로예요: 숙박 시설 상태 및 시설
The rooms are old and the first room we were given had a view of a passageway outside and was tiny We asked for another room and we’re given one over the street this hotel is not good value for money The staff were pleasant and professional
2023년 9월에 2박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 6일
Dear Mister,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 - 훌륭해요

tony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Carcassone
What an amazing place! The staff is incredible and very helpful. Very cool to stay behind the fortress wall. Then we scheduled the most amazing massage by Nanita. Highly recommend it.
2023년 9월에 1박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 6일
Dear Mister Miller,We very much appreciate your comment regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Nenita. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - 훌륭해요

Rosalind

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outstanding in all areas. Rooms were clean, beautifully appointed with air con. The area around the hotel is the old city of Carcassonne with its ancient origins, perfect to stroll around and learn some history. Highly recommend this hotel.
2023년 9월에 2박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 6일
Dear Madam,We are delighted to see that you enjoyed your stay.Thank you for taking the time to tell us about your experience.We hope your next visit will be as pleasant as the previous one !Regards,

10/10 - 훌륭해요

Sarah 님, Toronto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a unique property and location. You have to park outside the castle walls in the designated hotel parking and then you can walk 5 mins or get a lift up to the hotel. The staff were all friendly and helpful. The room was spacious, but the steps could use a bit of repairs. I was worried it would be noisy since we were on the ground level by reception and the outdoor bar, but we didn’t hear a thing.
2023년 9월에 1박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 6일
Dear Madam,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 - 훌륭해요

Monique

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the atmosphere in the restaurant. The service and cuisine was exceptional!
2023년 9월에 1박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 6일
Dear Madam Chalke,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely Hôtel inside the city walls with a great view
2023년 8월에 8박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 6일
Dear Mister Pope,Thank you for taking the time to share your feedback and sharing your pictures.We hope to welcome you back to our hotel very soon and that your next visit will be as pleasant as the previous one !Sincerely,

8/10 - 좋아요

Ashley

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was a fabulous stay, my only hesitation to not give 5 stars is that when I checked in I put my personal items int the safe, locked it and left to go explore. When I came back a staff member had been in my room to prep for bed (turn the covers and add a chocolate)…but the safe was open! Nothing seemed to be missing but it left a pit in my stomachs. When I brought it up to the front desk, they said our staff is trustworthy and didn’t see why I was alarmed. This was not what I expected, I felt rattled, especially because I am traveling alone from the us and had my passport and other important documents in there. Other than this it was a wonderful stay and really enjoyed the amazing dinner I had at the on site restaurant that evening. The restaurant staff were wonderful and treated me amazing even the ouch I speak almost no French:)
2023년 9월에 1박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 6일
Dear Madam Keithley,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. I am sorry for the inconveniente you had in your room; please allow me to express my sincerest apologies.Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We are delighted that you enjoyed your stay and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 - 훌륭해요

Raymond

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's in the heart of a medieval castle. Staff was super friendly and receptive!
2023년 9월에 1박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 6일
Dear Mister Paul,We very much appreciate your comment regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to have the pleasure to welcome you again.Sincerely,

8/10 - 좋아요

Gillian

연인과의 여행
좋아요: 청결 상태
Had wonderful room with large terrace and great views. Electrics and plumbing need updating. Electical sockets at ground level which meant crawling around to get at socket behind table. No information about room service displayed so had to ask at reception to arrange breakfast in our room on our last day.
2023년 9월에 4박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 6일
Dear Mister Nicol,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Fantastic location and good pool.
Fantastic location in the old city, good swimming pool. Helpful staff. Quite hard to get to as no cars allowed in city, hotel is a maze and quite hard to navigate, room had not been properly cleaned (previous guest’s clothes were in drawers). Decor etc is getting a bit tired.
2023년 8월에 3박 숙박함
답변 제공: Sam Richez Director 님, 2023년 11월 6일
Dear Guests,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,