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스타피시 라스 팔마스 - 어른 전용 여행 후기

3 out of 5
스타피시 라스 팔마스 - 어른 전용
Calle 60, between 1st and 3rd Ave, Varadero

이용 후기

6.2
평점 10 - 훌륭해요. 115개 이용 후기 중 13개" "
평점 8 - 좋아요. 115개 이용 후기 중 36개" "
평점 6 - 괜찮아요. 115개 이용 후기 중 32개" "
평점 4 - 별로예요. 115개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 115개 이용 후기 중 12개" "

6.2/10

청결 상태

6.6/10

직원 및 서비스

5.8/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

Carol eunice

2020년 3월에 2박 숙박함
답변 제공: General Manager 님, 2020년 4월 29일
Dear Carol, Thank you for rating us. We are glad to know we reached your expectations. We hope to have the pleasure to welcome you again. Best regards, General Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
must hava all-inclusive to be able to enjoy any of the facilitities, even getting a coffee (not to mention that you can not buy one either)
2020년 3월에 2박 숙박함
답변 제공: CM 님, 2020년 3월 22일
Good day, Thank you for sharing your thoughts. When booking Starfish Las Palmas you are booking a bed and breakfast hotel. If you wish to enjoy an All Inclusive resort you need to get the bracelet for it. Staying at Las Palmas you will receive a special rate or your book our sister hotel in the first place and stay at the economic section or sometimes calles super saver option Las Palmas. Please be aware when booking With kind regards

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Posizione perfetta, camere bellissime moderne con pulizia perfetta.
2020년 3월에 2박 숙박함
답변 제공: CM 님, 2020년 3월 9일
Good day, Thank you for sharing your thought abaout the stay with us. We are happy to know that you fully enjoyed your stay and the offered services and facilities. We hope being able to welcome you back in the future. With kind regards

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is right at the most beautiful beach I’ve ever been to with sugary sand and aqua waters. The noise level was not comfortable for us. Music in the park which was in the direction our balcony faced went on til the middle of the night. I did speak with staff about this and it is recommended to stay in the garden suites if you are noise sensitive. I would stay here again if I could get the garden suite.
2020년 3월에 2박 숙박함
답변 제공: CM 님, 2020년 3월 9일
Trendy regards from Varadero, it would be a pleasure for us to welcome you back to our little paradise. Thank you for taking the time to share your thoughts. It is definitaly recommendable to choose the garden rooms if you are noise sensitive. We hope to welcome you back and that you then can fully enjoy your stay with us. With kind regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice breakfast buffet
2020년 2월에 2박 숙박함
답변 제공: CM 님, 2020년 3월 4일
Good day, Thank you for taking the time to share you oprinion with us. We are very happy to know that you enjoyed the stay with us and that you enjoyed our breakfast buffet. Thank you for recommenidng us With kind regards

4/10 - 별로예요

Omar

2020년 2월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

Die Sauberkeit der Zimmer liess zu wünschen übrig. Es lagen noch Haare überall im Bad, Fussnägel auf dem Balkon und die Handtücher wurden erst gewechselt nachdem Trinkgeld floss. Ausserdem war es teilweise recht laut, weil bis Nachts Musik aus einer Bar zu hören war. Dafür war der Strand nach 5 Fußminuten schnell zu erreichen.
2020년 1월에 6박 숙박함
답변 제공: CM 님, 2020년 2월 13일
Guten Tag, wir bedauern sehr, dass Sie Ihren Aufenthalt bei uns nicht vollkommen genießen konnten. Wir entschuldigen uns für die Unannehmlichkeiten, denen Sie während Ihres Aufenthaltes ausgesetzt waren. Bitte melden Sie jegliche Art von Unbehagen unserer Rezeption bzw. dem Kundenservice. Wir freuen uns, dass Ihnen unser Strand gefallen hat. Wir hoffen, Sie wieder einmal bei uns begrüßen zu dürfen um Ihnen zu zeigen, dass wir es besser können. Mit freundlichen Grüßen

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Accommodatie is duidelijk verouderd. Daarnaast tijdens ons verblijf geen warm water, kamerruil zou de volgende dag gebeuren maar toen waren de kamers op. Late uitchecktijd was een alternatief, echter was toen de pas van de deur geblokkeerd. Nadat we binnen waren, werd deze weer geblokkeerd en konden we ook de kluis niet openen, hier werd niet op geanticipeerd. Na meermaals bellen en naar de receptie gaan werd 2 uur later deze uiteindelijk voor ons geopend. Excuses waren minstens op zijn plaats geweest.
2020년 1월에 1박 숙박함
답변 제공: CM 님, 2020년 2월 11일
Good day, we are very sorry to hear about your experience with us. We apologize for the inconvenience that had to be faced while staying with us. We take your comments to forward them to the departments concerned to find solutions. Thank you for taking the time to share your concerns with us in a constructive way. Like this we are able to improve services and facilities offered to our guests. With kind regards

8/10 - 좋아요

Ann

단체 여행
좋아요: 객실의 편안함
Vi var fyra vänner som hade 2st hotellrum. Vi upplevde att det mesta var bra- Vi tyckte det var väldigt höga ljud i matsalen, av skrapande stolar och mycket skrammel med porslin. Vi råkade ut för ett missöde med våra dörrar, som inte gick att öppna. Det hjälpte inte med att programmera om dörrkorten. Vi behövde hjälp av cecurity, som kunde öppna ena hotelldörren den andra dörren fick dom bryta sig in. Vilket gjorde att vi fick byta rum. Skön strand
2020년 1월에 3박 숙박함
답변 제공: CM 님, 2020년 2월 11일
Dear Ann, Thank you for taking the time to share you experience with us. We are happy to see that you enjoyed your stay with us. On the other hand we want to apologize for the inconvenience you had to face with the door. Our technician checked the door and repaired it. We hope to see you back one day With kind regards

8/10 - 좋아요

jean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stopover over forfew days.
Great location. Nice resort. Friendly staff. Food could be better? But this is Cuba.
2020년 1월에 3박 숙박함
답변 제공: CM 님, 2020년 1월 20일
Dear Jean, Thank you for taking the time to give us a short feedback. We are happy to know that you enjoyed your time with us at the resort and that you can recommend our little paradise. We hope to see you back one day. With kind regards

4/10 - 별로예요

실제 이용하신 고객

2020년 1월에 11박 숙박함
답변 제공: CM 님, 2020년 1월 18일
We thank you for your feedback on your stay. Our guests opinion are very important for us to find out where we need to improve facilities and services. We are sad that we were not able to meet your expectation on your last stay. Please feel free to share your words with us. Have a great day

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In January 2020 I spent six days in this hotel and had to move five times from one unacceptable room to an other. I had the following problems with the room: 1, urine smell inside the room, 2, huge cockroaches in the room, 3, NO FIRE ALARM inside the room, 4, no working air conditioner and the temperature was around 30C, 5, the balcony door was stuck, 6, no phone in the room, 7, very dark room, 8, extremely loud music from the near park until 3 am, not possible to sleep. We asked the hotel for help but they were not helpful and sent us to check out the other room before we move - they said it’s the guest’s responsibility. We had to pack and carry the luggage. There is no lift but more buildings and we had to carry all our stuff with no help. Floors were covered in water and I fell once. I asked the staff to speak with the manager, the manager never came to talk to me, although I wanted to sort out many problems, didn't care about me. At first sight I liked the hotel, but after all this I will never go back there.
2020년 1월에 6박 숙박함
답변 제공: CM 님, 2020년 1월 11일
Dear Eva. Thank you for taking the time to share your opinion with us. We are very sad that we have not met your expectations. We apologize for the drawbacks you had to face with the rooms. It is a tropical country where bugs exist- we do our best to keep them out of rooms and facilities. Our guests can help us when not taking food back to the rooms. You may always report it for us to know what measures to take -an option for us is also to fumigate the room. Before moving rooms we give you the possibility to check your new room in order to make sure that you feel good with the room you will receive. The hotel is helping you when there is the need to move the room - you need to tell the time you wish to move the room though. With kind regards

8/10 - 좋아요

Ralph

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent hotel for the money. Of all of the all inclusives I saw available on that stretch of beach this was the best option for the price.
2019년 12월에 2박 숙박함
답변 제공: CM 님, 2020년 1월 7일
Dear Ralph, Thank you for taking the time to share your feedback with us. We are more than happy to see that you enjyoed your stay with us and that you can recommend the hotel. We hope being abel to welcome you back on day With kind regards

10/10 - 훌륭해요

AKIHIRO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
宿泊感想
清潔な部屋で、ビーチへも徒歩5分で行けるようなアクセスの良さでした。シャワーの勢いも良く、きちんとお湯が出て、価格含め大変満足しています。
2019년 12월에 2박 숙박함
답변 제공: CM 님, 2020년 2월 11일
Good day, Thank you for taking the time to share your feedback with us. We are very happy to see that you fully enjoyed the stay with us at Starfish Las Palmas. Thank you for your kind comments were you express how comfotable our rooms were. We hope to see you back With kind regards

8/10 - 좋아요

Dario

별로예요: 숙박 시설 상태 및 시설
2019년 12월에 2박 숙박함
답변 제공: Community Manager 님, 2020년 1월 6일
Dear Dario, Thank you very much for your 8 out of 10 points. We are happy to know that you enjoyed your stay with us. We hope being able to welcome you again in the future. With kind regards

2/10 - 너무 별로예요

Réda 님, Canada

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
a cause du manque de propreté on a était obligé de quité l’hotel Starfish Las Palmas le lendemain. Parce que le 1er jour de notre arrivé, la chambre été très sale, la literie non propre, les murs noire de moisissures avec une odeur étouffante, plein d’insects rampantes, La sale de bain aussi était non nettoyée et pas d’eau chaude. Pour prendre le petit-déjeuner on devait se déplacer vers l’établissement principalement qui se trouvait dans une autre avenue. Car celui la avait l’air abandonné. la mauvaise expérience dans toute ma vie.
2019년 12월에 7박 숙박함
답변 제공: Salutations 님, 2020년 1월 5일
Merci d'avoir pris le temps de partager votre opinion. Le commentaire que vous décrivez ne répond pas à nos attentes élevées envers nous-mêmes. Néanmoins, nous vérifierons la chambre de près

4/10 - 별로예요

Maya 님, Montreal

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very dirty, bed linens were with stains, pillow cases with gray dust stains, dirty drops on doors. View on local bus parking, backyard between a few buildings, garbage. Do not recommend
2019년 12월에 1박 숙박함
답변 제공: CM 님, 2020년 1월 3일
Dear Maya, Thank you for taking the time to share your thoughts. We apologize for the drawbacks you must have faced during your stay. Your comments are forwarded to the deaprtments concerned as cleaniness is one of our main priorities. With kind regards

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, but the room needs a LOT of renovations. The bathroom is supper small and dirty and mirror old. I requested King bed and got two double beds. One of the beds was broken and made a lot of sound. No phone in the room either to talk to front desk. Extra fees at check in as well to be able to eat in the buffet. Good stay but i wouldn’t stay here again, for the price $215 plus $140 at check in.
2019년 12월에 2박 숙박함
답변 제공: CM 님, 2019년 12월 29일
Thank you for your feedback. Please have in mind that Las Palmas is a bed and breakfast hotel if you are not booking it with the surplus of using the facilities of Cuatro Palmas. with kind regards

8/10 - 좋아요

Pablo

2019년 11월에 7박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스
Beach was pretty much it. Staff was so rude, they will try and be sneaky to get some tips, but more than that, they are plain meam
2019년 10월에 2박 숙박함
답변 제공: General Manager 님, 2019년 11월 13일
Dear Guest, we are disappointed to know we did not reach your expectations. We would like to apologize for any inconvenience that you might had during your stay. We always work hard to give our guests the best experience and your suggestions are the clue to improve everyday. We take note of your comments and we will work on a solution. We hope you will give us another chance in the future. Best regards, General Manager

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
별로예요: 직원 및 서비스
Das Hotel ist nahe des Zentrums und dementsprechend laut - bis ca 3 Uhr nachts war an Schlaf nicht zu denken. Die Möglichkeiten die das Hotel bietet sind sehr auf Alkoholkonsum und Feierlichkeiten ausgelegt, die musikalische Untermalung überschritt zumeist die erforderliche Lautstärke. Unser Zimmer war ca. 5 Gehminuten vom Hotel Kern entfernt, auf der anderen Straßenseite, was eine zusätzliche Unbequemlichkeit bot. Für einen ruhigen Urlaub AM Strand (Honeymoon in unserem Fall) keinesfalls zu empfehlen. Der starrnd allerdings war wunderschön weiß und das Wasser wunderbar karibisch türkis.
2019년 10월에 5박 숙박함
답변 제공: General Manager 님, 2019년 11월 1일
Thank you very much for your valuable comments. We hope to have the pleasure of seeing you again. Best regards.

10/10 - 훌륭해요

Olaf

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 4박 숙박함
답변 제공: Director General 님, 2019년 9월 6일
Estimado Huésped, muchas gracias por su gran calificación. Esperamos recibirlo pronto de nuevo Saludos cordiales, Director General

6/10 - 괜찮아요

jennifer

별로예요: 직원 및 서비스
Attention chambres de l’autre côté de la rue
Pour une nuit le prix de l hôtel est très cher pour seulement la chambre, tout en sachant que la chambre ne se situe pas dans le complexe principale mais à une rue de l autre côté de la rue. La chambre n’est pas prête avant 16:00 ( pile), nous avons eu le malheur de demander à 15:58 la clé et la dame nous a dit encore 2 mins...
2019년 8월에 1박 숙박함
답변 제공: Directeur Général 님, 2019년 8월 30일
Merci d’avoir pris le temps de partager votre opinion par rapport à notre resort. Nous prenons note de vos commentaires afin d’y remédier. Encore merci d’avoir choisi notre hôtel pour vos vacances. Bien à vous, Directeur Général

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Ubicación muy buena, a pocos metros de la playa y cerca del pueblo, con muchas opciones de restaurantes y ocio cercano. No me gustó que no se pudiera usar la piscina ni las hamacas de playa del hotel principal.
2018년 10월에 6박 숙박함
답변 제공: CM 님, 2019년 8월 8일
Gracias por compartir su opinión con nosotros. Al reservar Starfish Las Palmas está reservando un bed and breakfast. con eso el uso de las instalaciones de Cuatro Palmas solo está permitido para el desayuno. Existe la opción de alojarse en las habitaciones de las Palmas pero utilizar todas las instalaciones del hotel. Por favor verifique las diferentes opciones. Esperamos verte de vuelta Saludos

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태
The property is quite old. For the room, the biggest problem is the blankets. They were so dirty and wore out. The staff were not helpful at all. I’m not sure if it’s because we weren’t buying the all-inclusive package. Won’t go back again.
2019년 7월에 2박 숙박함
답변 제공: CM 님, 2019년 8월 6일
Thank you for sharing your opinion with us. We are sorry that we were not able to exceed your expectations. We are sorry that you did not like the way you have been served. We apologize for the inconvenience. With kind regards

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 4월에 6박 숙박함
답변 제공: General Manager 님, 2019년 7월 12일
Dear Guest, I certainly want to express how much I deeply regret your disappointment. We tirelessly strive to go beyond our guests expectations, so learning that your experience was not what you expected, is a matter of concern for all of us.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Location is good at the evening. Staff is friendly apart from the last day, a security guy behaved very bad with us. Rooms are ok even if expensive for the price paid. Anyway I would recomend it.
2019년 4월에 3박 숙박함
답변 제공: General Manager. 님, 2019년 5월 26일
Thank you very much for your recommendation. It is very important for us. We are sincerely looking forward to have the pleasure of welcoming you again in our resort, and assure you that you will enjoy even superior services and facilities on your next visit. Kind regards, General Manager.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Essen und Zimmer sehr gut. Allerdings ist eine Open air Disko in der Straße, die einen mindestens Samstagnacht den Schlaf unmöglich macht
2019년 4월에 3박 숙박함
답변 제공: General Manager. 님, 2019년 5월 13일
Dear guest, thank you very much for your rating. We hope to have the pleasure of receiving it again and assure you that you will enjoy even superior services and facilities on your next visit. Best regards. General Manager.

4/10 - 별로예요

Alice

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Très décevant & peu recommandable
la photo ne correspond pas aux chambres. personnel d'accueil pas du tout aimable durant les 2 jours de notre séjour peut importe les questions posées. nous étions en formule "petit déjeuner compris" et non "all inclusive", nous avions voulu aller boire un verre à notre arrivée sous 30° après 4h de voyage et nous avons été rattrapé par la sécurité qui nous a limite engueulés car le bar était réservé uniquement aux clients all inclusive plutôt que de nous expliquer le fonctionnement (non expliqué par l'accueil à notre arrivée). pas très appréciable... nous étions dans l'établissement pour les non "all inclusive", pas pratique pour le petit déjeuner qui se prend en face dans l'établissement principal. voiturettes qui sont censées vous aider avec les valises mais aucune proposition d'aide. service inexistant dans la salle du petit déjeuner. lits non faits après 10h lorsque nous avons quitté la chambre.
2019년 4월에 2박 숙박함
답변 제공: Directeur Général 님, 2019년 6월 13일
Merci d’avoir pris le temps de partager votre opinion par rapport à notre resort. Nous sommes navrés de lire que votre expérience n’a pas été des meilleures et que nous n’avons pas pu satisfaire vos attentes. Nous voudrions nous excuser pour tous les soucis que vous ayez pu rencontrer lors de votre visite à Varadero. Nous prenons note de vos commentaires afin d’y remédier. Nous espérons que vous nous donnerez une seconde chance et que nous aurons le plaisir de vous revoir chez nous. Bien à vous, Directeur Général

8/10 - 좋아요

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2019년 4월에 8박 숙박함
답변 제공: Director General 님, 2019년 5월 3일
Gracias por su opinion! Esperamos verlo pronto.

4/10 - 별로예요

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연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Gli appartamenti sono Sufficientemente puliti. A pochi metri dalla spiaggia di Varadero che è uno spettacolo . Ma veniamo agli aspetti negativi. Gli appartamenti affacciano su un laghetto artificiale con acqua stagnante che sono pieni di zanzare notte e giorno e ti costringono a stare chiusi in camera , quindi si è costretti ad accendere aria condizionata notte e giorno. La colazione che si fa presso l’hotel di fronte non è assolutamente per un hotel che si dichiara solo sulla carta di questo livello. Pessima la qualità e mosche che si poggiano ovunque sul cibo. Capisco che siamo ai Caraibi ma visto i prezzi un po’ più di pulizia sarebbe gradita. Non ci tornerei assolutamente
2019년 4월에 3박 숙박함
답변 제공: General Manager 님, 2019년 4월 10일
Dear Guest, We are very sorry for not fulfill your expectations. We take note of your suggestions to review them and take the actions needed. Warm regards, General Manager

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스
Personnel tres chalereux et au prtit soin,les equipement sanitaire a remettre a neuf ( douche surtout )
2019년 4월에 2박 숙박함
답변 제공: Directeur Général 님, 2019년 4월 30일
Merci pour votre évaluation. Nous vous attendons bientôt chez vous à Varadero. Meilleures salutations Directeur Général

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 2박 숙박함
답변 제공: General Manager 님, 2019년 4월 8일
Dear Carlos, Thanks for your rating. We are waiting for you soon at your house in Varadero. Best regards, General Manager

8/10 - 좋아요

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연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really liked this property and will stay there again. We love Varadero and trying out the restaurants/eateries in the area so we purchased the European plan (breakfast only.) We cannot comment on the lunch or dinner meals, however, breakfast was delicious! By purchasing the European plan, we did not have access to the pool or the huts on the beach, but both areas looked to be very well-maintained. The staff were very friendly. The resort itself was very clean, even the public washrooms were cleaned regularly. The only negative aspect we encountered was the noise level at night. We were not in the main hotel but in one of the smaller units located on a side road across the street from the main hotel. There are two night clubs located not far from our room. We are not into the night scene and we found it a little hard to sleep with all the music. We were told by some other guests we spoke with that they did not have that problem. They were staying in the main hotel. The hotel itself was a nice surprise! We definitely give it a two-thumbs up!
2019년 2월에 3박 숙박함
답변 제공: General Manager 님, 2019년 3월 20일
Dear Guest, Thank you very much for sharing your experience. We are more than happy to see that you had a wonderful vacation with us. Thank you very much for choosing us. We are looking forward to welcome you soon. Best regards, General Manager.

6/10 - 괜찮아요

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단체 여행
Il punto forte é la posizione: é la spiaggia più bella di varadero, vicino ai locali notturni. Punto a sfavore per la puzza di muffa in camera e per l‘esclusione degli ospiti aesenza all inclusive dalla piscina e dai lettini a mare.
2019년 3월에 2박 숙박함
답변 제공: General Manager. 님, 2019년 3월 20일
Dear Guest, we would like to thank you for providing part of your time on writing such a review about your experience with us. For us it is very important. Thank you for choosing us. Best regards, General Manager.

6/10 - 괜찮아요

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단체 여행
Le prix Pas très propre : manque de nettoyage salle de bain
2019년 3월에 1박 숙박함
답변 제공: Directeur Général 님, 2019년 3월 13일
Très cher hôte, Merci d’avoir pris le temps de partager votre opinion par rapport à notre resort. Nous prenons note de vos commentaires afin d’y remédier. Bien à vous, Directeur Général

8/10 - 좋아요

lydia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Varadero >>> plage, soleil, cocotier... L'hôtel assez sympa en général. Par contre, nous étions hébergés dans des chambres au rez-de-chaussée par formidable car pas assez de luminosité et très peu ensoleillées, de l'humidité dans les murs noircis venant probablement des douches des chambres supérieurs.
2019년 3월에 3박 숙박함
답변 제공: Directeur Général 님, 2019년 3월 13일
Très cher hôte, Merci d’avoir pris le temps de partager votre opinion par rapport à notre resort. Nous prenons note de vos commentaires afin d’y remédier. Un grand merci d’avoir choisi Starfish Las Palmas pour vos vacances. Bien à vous, Directeur Général

6/10 - 괜찮아요

Mauricio

좋아요: 청결 상태
별로예요: 객실의 편안함
Ubicación de habitaciones
El hotel es muy bonito pero es un poco molesto tener que cruzar una calle para ir a tu habitación.
2019년 2월에 1박 숙박함
답변 제공: Director General 님, 2019년 3월 13일
Estimado Mauricio, Muchas gracias por su tiempo para valorar nuestro hotel. Para nosotros es muy importante su opinión. Esperamos recibirlo nuevamente. Atentamente, Director General

8/10 - 좋아요

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연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gutes Preis-Leistungsverhältnis und ein angenehmes Zimmer. Sauberkeit war nicht ganz perfekt, aber OK.
2019년 2월에 2박 숙박함
답변 제공: General Manager 님, 2019년 3월 11일
Dear guest, Thank you very much for taking the time to write a review about your experience with us. We hope to see you again if you choose to come back to Varadero. Best regards, General Manager

10/10 - 훌륭해요

Thore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 3박 숙박함
답변 제공: General Manager 님, 2019년 3월 15일
Dear guest, thank you for your score, for us it is very important. We hope to see you soon. attentively, General Manager

10/10 - 훌륭해요

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2019년 2월에 2박 숙박함
답변 제공: General manager 님, 2019년 4월 8일
Dear guest, Thanks for your rating. We are waiting for you soon at your house in Varadero. Best regards, General manager

8/10 - 좋아요

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좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Outdated hotel close to the beach
The rooms need a face-lift, since the furniture shows clear signs of usage (broken panels and hinges etc). Don't trust the picture either, the actual room was much darker. On the other hand, the room is very spacious. Breakfast is included in the all-inclusive branch of the hotel, although you can't buy there for cash any meal or drink apart from the breakfast. In the lobby, you will have the option to also arrange daily excursions, buy ETECSA cards (for internet access) and shop in the small state-run store (that has longer working hours than other shops outside the hotel). In the area, you will find many specialized shops (rum, cigars, convenience stores), cafes and restaurants. There is an international health clinic across the street, whose staff speaks good English. And the best part? You'll be 5 min (on foot) from the beach!
2019년 1월에 2박 숙박함
답변 제공: General Manager 님, 2019년 3월 15일
Dear guest, Thank you very much for your comment. It is very important for us. We hope to see you again soon. Best regards. General Manager

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Russ personell and bad conditions in the room
Overall, the service was not as expected for the price we payed. We experienced some problem with the door to our room - first it was open when we arrived, and there was pee in the toilet. After we told the reception, they just gave us new cards and sent us around a lot. When I finally told them I wasn’t satisfied and wanted to complain, they did not take it well. They were extremely rude and didn’t offer any compensation. I’m usually very satisfied with the hotels I book, and this was the only bad experience I had in Cuba.
2019년 1월에 2박 숙박함
답변 제공: General Manager 님, 2019년 3월 15일
Dear Guest, We are sorry to know that we did not meet your expectations. Hope to have another opportunity in the near future. Best Regards, General Manager

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Average hotel - Good Location
This hotel is more of a 'shell' hotel which seems to be an add on to the main all inclusive Starfish Cuatro Palmas which is located a block away next to the beach. There are only cleaners who are loud shouting at each other from 9am and the main security guard on the main door here. Check in and breakfast is located at the other hotel in a buffet style with a lot choose from (photos below show disused dining area and unmanned check in desk). The rooms are a bit dark but clean, with good beds and a hot shower. There are some TV channels to choose from and a loud air con unit in the room along with an empty fridge (not minibar). Wifi is available in the lobby area but you need the wifi cards you have to buy in Cuba which you can easily obtain at reception. As mentioned below by others you can use the pool and 'private' beach area sun loungers for an additional 35 CUCs ($35) per day per person. However we stayed on the sun loungers once without question. There are alternative options down the beach for 2 CUCs per lounger and 3 CUCs for an umbrella which offer the same view etc. There are several friendly resident cats too....However the location is good and close to the main restaurant and bar area which is handy. Therefore a decent option based on the price, but nothing special.
2019년 1월에 7박 숙박함
답변 제공: General Manager 님, 2019년 3월 15일
Dear Chris, Thank you very much for your comment. It is very important for us. We hope to see you again soon. Best regards. General Manager

6/10 - 괜찮아요

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별로예요: 청결 상태, 숙박 시설 상태 및 시설
realice mi reserva y al llegar me dieron otro tipo de habitación y en los dias que estuve no realizaron la limpieza
2019년 1월에 2박 숙박함
답변 제공: Director General 님, 2019년 4월 2일
Estimado Huésped, Le agradecemos el tiempo que se tomo para dejar su comentario. Ademas, le pedimos disculpas por no alcanzar sus expectativas y por cualquier problema que haya encontrado en nuestro hotel. Saludos cordiales, Director General.

2/10 - 너무 별로예요

Hayden

좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Mould under pillow
Hotel seemed ok at first, started to get ill when I got there and just thought I might be rundown (no real reason though). Then on the last day I was doing a room sweep to make sure I had everything, lifted up my pillow to find MOULD underneath my pillow. I've not got a pretty bad chesty cough and I'm pretty sure it was he mould that did it, as the timing was perfect. Don't stay here. I'd like some money back so I'm intrigued if they will reply to me...
2019년 1월에 4박 숙박함
답변 제공: Resident Manager 님, 2019년 2월 5일
Dear Hayden, We are sorry to know that we did not meet your expectations. Hope to have another opportunity in the near future.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Carece de manutenção! Vale pela localização!
A área é imbatível para quem quer conhecer Varadero além das praias. E, para isso o sistema do hotel, só com café da manhã, nos leva a conhecer os bares, docerias e restaurantes a região. Com um custo de 35CUCs podemos usufruir da estrutura da filial Starfish Cuatro Palmas com sistema tudo incluído por um dia, e actescentar essa experiência. Mas, como quase tudo em Cuba carece de manutenção, esse hotel em particular está bem depredado. Um detalhe na segurança, é que além de muito aberto (os fundos é protegido só por uma grade baixa) o que passa uma sensação de insegurança, o cofre do quarto abre com o mesmo cartão da porta, como os funcionários tem acesso ao quarto, deduzo que também tenham acesso ao cofre!
2019년 1월에 1박 숙박함
답변 제공: Resident Manager 님, 2019년 2월 8일
Preziado cliente, Obrigado por compartilhar sua experiencia em Starfish Cuatro Palmas.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Próximo a restaurantes e bares!
É difícil fazer uma avaliação em Cuba, os serviços fogem aos padrões internacionais. O que tem de melhor nesse hotel é a localização perfeita para quem quer aproveitar um pouco da cidade e noite de Varadero, próxima à restaurantes e agitação noturna. Mas está sem manutenção, o check-in, check-out, café da manhã, etc é no Starfish Cuatro Palmas, a uma quadra de distância. Nossa cama estava sem a guarda, bem diferente das fotos, e a noite os corredores são um pouco escuros. O hotel é muito aberto e cheio de gatos, inclusive um saltou para nosso colo na recepção e outro, numa distração, entrou em nosso quarto. Reservamos um dia de all-inclusive no Cuarto Palmas: comida, para padrões cubanos, é boa, mas nada especial e não é 24 horas, tem umas horas do dia (final da manhã e meio da tarde) sem nada para comer.
2019년 1월에 3박 숙박함
답변 제공: Resident Manager 님, 2019년 2월 8일
Preziado cliente, Obrigado por compartilhar sua experiencia em Starfish Cuatro Palmas.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
The room looks better in the pictures than in reality. Good breakfast and activities.
2019년 1월에 2박 숙박함
답변 제공: Resident Manager 님, 2019년 2월 5일
Dear guest, Thanks for sharing your experience with us!

8/10 - 좋아요

Tanja

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hieno hotelli keskeisellä alueella, aivan rannan vieressä. Huoneet isoja tilavia ja parveke kiva, hieman ummehtuneen haju huoneessa mutta muuten huippu! Aamupala buffet hyvä, hotelli tarjosi myös lisämaksusta all iclusea kannattaa kokeilla ainakin päiväksi ruoka buffetit mahtavia ja rahalle saa kyllä vastinetta. Hotellilla oma ilta show joka vaihtuu joka päivä ja on katsomisen arvoinen!
2019년 1월에 7박 숙박함
답변 제공: Resident Manager 님, 2019년 2월 5일
Dear Tanja, Thanks for sharing your experience with us!