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아구아마리나 호텔 부티크 - 어른 전용 여행 후기

4 out of 5
아구아마리나 호텔 부티크 - 어른 전용
Calle Nuestra Señora del Carmen # 33-16, Centro Historico, Cartagena, Bolivar

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 79개 이용 후기 중 46개" "
평점 8 - 좋아요. 79개 이용 후기 중 23개" "
평점 6 - 괜찮아요. 79개 이용 후기 중 4개" "
평점 4 - 별로예요. 79개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 79개 이용 후기 중 4개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Miguel 님, Calgary

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is beautiful just the bed is a little uncomfortable, other than that is perfect
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

DIANA 님, Oceanside

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Small and cute hotel with a delicious home made breakfast’s. Located in the center of the walled city of Cartagena. The staff is amazing, the only downside is that you really need to speak Spanish as their English is limited. Bring ear plugs. Very safe! Close to all sites.
2024년 2월에 4박 숙박함

8/10 - 좋아요

Marcela

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Check in was good, service excellent, well located, shops and restaurants around. Breakfast included and of good quality. Rooms not so clean and need improvement. A little bit noisy.
2023년 9월에 4박 숙박함
답변 제공: Aguamarina Hotel 님, 2023년 9월 19일
We deeply appreciate that you have placed your trust in us, it is a real pleasure to have guests always so special. Comments like yours are our main motivation, to try to build memorable experiences for our guests.

8/10 - 좋아요

Manuel

2023년 6월에 5박 숙박함
답변 제공: Hotel Aguamarina 님, 2023년 8월 7일
Nos hace muy felices y estamos muy agradecidos por su confianza, por seguir escogiéndonos. Sus comentarios son una enorme recompensa para nosotros. Esperamos volver a tener el gusto de atenderlo muy pronto

10/10 - 훌륭해요

AKIKO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great small boutique hotel in walled city. Big room with nice personal touch decor, big shower and comfy bed. They have only 4 rooms so never get overcrowded. Limited breakfast choices but it was enough for us. It’s located in center but it’s quiet during the night and we were able to rest well. Will return again :)
답변 제공: Hotel Aguamarina 님, 2023년 3월 6일
Dear Guest, Thank you very much for your kind and positive words. We are happy to know that I enjoy your stay with us. We hope to see you again soon. Have a happy day!

8/10 - 좋아요

Koichiro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
日本の習慣とは異なる点を承知して宿泊しなければ、不満が多くなってしまう。
2023년 2월에 5박 숙박함
답변 제공: Aguamarina hotel 님, 2023년 3월 6일
Dear guest, we appreciate such a nice comment, it is good for us to know that everything was to your liking. We look forward to it soon. Have a good day!

10/10 - 훌륭해요

Jacqueline

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice to stay in the center of everything. The historic hotel was so nice. The rooms make you feel in the old era. The staff was very courteous and helped us with anything we needed. Marisol, Oscar, Jose and Betsaida were amazing!
2023년 1월에 4박 숙박함
답변 제공: Aguamarina Hotel 님, 2023년 1월 23일
thank you very much for such a nice review, for us it is a real pleasure, to be able to help our guests and make them feel at home. we hope to receive it again soon

10/10 - 훌륭해요

Monica Maria

2022년 9월에 2박 숙박함
답변 제공: Aguamarina Hotel Boutique 님, 2022년 10월 15일
Querida Huésped, Muchas gracias por sus amables y positivas palabras. Nos sentimos felices de saber que disfruto de su estadía con nosotros. Esperamos volver a tener la oportunidad de atenderle muy pronto. Que tenga un feliz día!

10/10 - 훌륭해요

Julienne Ruiz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Aquamarine hotel and boutique is a small and cozy gem in Cartagena. We were able to enjoy 2 of its 4 rooms and they were really beautiful. My husband and I enjoyed so much our days in this hotel. The staff was really welcoming and helpful. Our deepest thanks to Marisol Rivera, who helped us even before arriving in Cartagena. The hotel Is perfectly situated by great restaurants, bars and stores. Just 1 minute walk from Plaza Santo Domingo. Looking forward to come back in the near future.
2022년 2월에 4박 숙박함
답변 제공: Hotel Aguamarina 님, 2022년 3월 4일
Mrs. Juli. Thanks for sharing your review with us, we appreciate such a nice comment. We are really glad to know that you've enjoyed your stay with us. We hope you have the opportunity to come back so we can receive you in Hotel Aguamarina.

10/10 - 훌륭해요

ANDRES

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 2박 숙박함
답변 제공: aguamarina hotel 님, 2020년 3월 30일
Estimado Sr. El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Es un honor para nosotros recibir huéspedes como usted. Esperamos contar con su visita en una nueva oportunidad. Por lo pronto, nos despedimos de Usted, no sin antes reiterarle nuestra estima personal. Saludos Cordiales, Aguamarina Hotel Boutique

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 7박 숙박함
답변 제공: Aguamarina Hotel Boutique 님, 2020년 3월 30일
Estimado Sr. El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Es un honor para nosotros recibir huéspedes como usted. Esperamos contar con su visita en una nueva oportunidad. Por lo pronto, nos despedimos de Usted, no sin antes reiterarle nuestra estima personal. Saludos Cordiales, Aguamarina Hotel Boutique

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
LOVED this Hotel Sooo much we booked again end of our trip! The Suites, Breakfast (included each morning),Rooftop Pool looking over 4 Duomos,Location and the Staff is AMAZING!!! Natalia front desk Bilinguel helped us so much as we moved 5 times in 11 days. Franklin & Jose incredible for our every need. We will BE BACK!! Viva Columbia & Mucho Gusto mi Amigos! Love You , Karen & John from Chicago, USA (Feliz Navidad & Feliz Anos Nuevos 2020)!
2019년 10월에 3박 숙박함
답변 제공: Aguamarina Hotel 님, 2019년 12월 1일
Dear Karen & John Thank you so much you for choosing our hotel during your visit to the city of Cartagena. !!!! We miss you so much and we are happy for receive guests like you!!! We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the decor, location, helpful staff, and ambiance. I felt right at home.
2019년 8월에 4박 숙박함
답변 제공: Jhanny C. Vargas 님, 2019년 8월 7일
Dear. The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards, Aguamarina Hotel

10/10 - 훌륭해요

Katarina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I lack words to describe just how amazing this this hotel and its staff are. It’s one of the most charming places I have ever stayed at. Its vibe perfectly fits into an overall vibe of the old City (unlike the steril vibe on some hotels in Bocagrande). The staff is not only highly professional, but also very pleasant and helpful. During our entire stay at Aguamarine, every staff memeber greeted us with a smile on any encounter and accomodated our every request with genuine care. The hotel itself is beautiful and being that it has only four rooms, we had the rooftop pool to ourselves the entire time. It was almost as if we had the entire hotel to ourselves. Finally, the location is amazing... it is located on one of the nicest streets in the Old Town and close to everything. If I come back to Cartagena, I will be staying at Aguamarine for sure. I just cannot revommend it enough. Muchisima gracias to the staff of Aguamarine!
2019년 5월에 4박 숙박함
답변 제공: Aguamarina Hotel Boutique 님, 2019년 6월 5일
Dear Mrs. Katarina, The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards, Aguamarina Hotel

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They claim a water pipe busted one day before I arrived. Then they stayed everything will be back to normal in the morning. They placed me in a front room on the first floor. The lock to close from inside was a wooded stick!!! The bedroom was a hard as that front door. Then to top it off, when I woke that morning I analyzed the whole situtation. I was the only guest in this dam hotel!!! I thought hey am I being punked all the way in Cartenga Colombia. I immediately notified them I will not be staying here another day or night!!! This entire hotel needs to be updated immediately!!!
2019년 3월에 5박 숙박함
답변 제공: Aguamarina Hotel 님, 2019년 4월 30일
Buenos dias estimada, Agradecemos sus comentarios y entendemos su preocupación , pero lastimosamente estamos desconcertados ante este comentario ya que nosotros intentamos explicarle que antes de su llegada contactamos a expedia y multiples veces intentamos contactarla a usted sin respuesta para explicarle que teniamos inconvenientes que favorablemente se habian solucionado a su llegada y que por ende encontraria en Hotel en reapertura. La decoracion de la casa es visible en la pagina de internet y a todos nuestros clientes les parece algo diferente, inclusive la puerta de su dormitorio , no es una viga de madera, es algo decorativo y acorde al resto de la decoracion del Hotel.(al estilo balines) No se le hizo cargos a pesar que usted disfruto de todo lo que contrato a traves de internet, usted eligio una habitacion estandar la cual esta bien descrita en la pagina web. Todos los empleados se pusieron a su disposicion y amablemente le ayudaron , pero seguramente no hubo problemas con lo que realmente usted contrato. Le deseamos un feliz dia!

6/10 - 괜찮아요

Lauren

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Nice pool, b-fast, staff; stingy when a problem
Overall the hotel was nice: rooftop pool deck with large umbrella for shade, breakfast was great with various spots in the hotel to sit and enjoy, bed was comfortable, and hotel was clean. Bit noisy on the street, but nothing a couple earplugs couldn't handle. However, one night they had a leak in their water pipes and had to turn off the water entirely. They claimed that it only lasted 30 minutes, but that was the exact 30 minutes, evidently, that I needed to shower before the evening reservations. So they gave me a bucket of cool water to clean myself... When I checked out, they didn't offer a discount and acted extremely shocked and annoyed when I asked for one for this inconvenience - not to mention that, when they agreed, they only gave an entirely too small discount, so I had to follow-up again and demand more. If everything goes to plan, this hotel is perfectly fine. But if something goes wrong, don't expect them to make it right for you. They made me feel like I was out of line for thinking I should be able to shower whenever I want after paying $200/night for a hotel...
2019년 3월에 3박 숙박함
답변 제공: Aguamarina Hotel 님, 2019년 3월 22일
Buenos días estimada, El motivo de la presente es para saludarla y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Lamentamos mucho el espacio de tiempo (15 minutos registro de cámaras de seguridad) en el cual usted se quedó sin agua, sin embargo, realizamos el debido descuento por este imprevisto que fue muy corto de tiempo pero que ciertamente fue coincidencia con el tiempo de su ducha. Le explicamos que trabajamos lo más pronto posible para solucionar el inconveniente, el cual no fue culpa del hotel ni del huésped, son sucesos que pueden presentarse en cualquier lugar. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperamos contar con su visita en una nueva oportunidad. Por lo pronto, nos despedimos de Usted, no sin antes reiterarle nuestra estima personal. Saludos Cordiales,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is gorgeous, very clean and the location is perfect. Everything is within walking distance. But the staff made our stay in Cartagena so memorable. They are AMAZING, so attentive to our needs. A special THANK YOU to Elvira, Fran, Jose for your warmth and great customer service. We will definitely be back.
2019년 2월에 3박 숙박함
답변 제공: Aguamarina Boutique Hotel 님, 2019년 2월 23일
Dear Guest The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards, Aguamarina Hotel

2/10 - 너무 별로예요

David Kempton

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 1박 숙박함

10/10 - 훌륭해요

YogaGirl 님, NYC

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful lovely very clean hotel with attentive staff and spacious high ceiling rooms right in the city center is what you will find at Aguamarina Hotel. The staff is amazing here, the rooms are so lovely and so clean, breakfast is included and is delicious and the pool is small and lovely. There is 1 room on the ground floor in the front of the bldg right on the street level.I was booked in this room for 2 nights and way Very concerned about noise and safety. However, my concerns were alleviated because it was very safe and the noise was not bad at all after midnight. Bring earplugs for this 1 particular room. You are in the city center and this is where you want to be.
2018년 11월에 2박 숙박함
답변 제공: Aguamarina Hotel 님, 2018년 11월 26일
Dear Ilene, Thanks for take the time to write a comment about us. It was a pleasure to have you in Aguamarina. We hope to see you again. If you come back, send us a email. Best regards, Jhanny C. Vargas

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful hotel and staff. It is small,only five rooms witch was perfect. In the heart of old city, walking distance to all the attractions. It has a small pool too witch was perfect.
2018년 11월에 2박 숙박함
답변 제공: Aguamarina Hotel 님, 2018년 11월 6일
Many Thanks for your apreciation for Aguamarina Boutique Hotel. It was an honor for us have had the oportunity that you were our guest. We hope to see you again very soon as possible. Best regards, Aguamarina Boutique Hotel

10/10 - 훌륭해요

Herve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Demeure bourgeoise au coeur de la vieille ville
Niché dans une batisse du XVI, a trois etages, l´Aguamarina possède 5 vastes chambres. Modernisé il y a pres de 10 ans, le confort y est total, bonnes salles de bain, climatisation impecable. Sur le rooftop une petite piscine avec belle vue sur la ville.La localisation est on ne peut meilleure, dans le coté "Calme" de la vieille ville, avec tou le comerce, monuments et restaurants a pas plus de 300 metres.
2018년 9월에 3박 숙박함
답변 제공: Aguamarina Hotel 님, 2018년 9월 27일
Estimado Herve, Muchas gracias por escogernos como su lugar de alojamiento para disfrutar Cartagena. Para todo el equipo de Aguamarina Hotel fue un gusto atenderlo durante los días que estuvo en el hotel. Esperamos que siga prefiriendo quedarse en esta, su casa; para tratarlo como usted lo merece. Saludos cordiales, Jhanny Castillo Vargas Aguamarina Hotel Boutique

10/10 - 훌륭해요

Al 님, Quito

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful small property, only 5 suites, very convenient location down town, nice decoration, very well trained staff.
2018년 9월에 1박 숙박함
답변 제공: Aguamarina Hotel 님, 2018년 9월 12일
Dear Mr Al, Thanks for choosing Aguamarina Boutique Hotel to enjoy Cartagena. It was a pleasure to attend you in your stay. We hope to see you in another oportunity. All our employees send you esteem words. Best regards, Jhanny Castillo Vargas

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Aquamarina Hotel in June 2018
Our room was fairly large, the shower was very nice with two types of shower devices, there were two sinks in the bathroom so my girlfriend and I had room for all the electrical devices. room was serviced every day. We were the only guests and had the undivided attention of the staff.
2018년 6월에 5박 숙박함
답변 제공: Aguamarina Hotel 님, 2018년 7월 11일
Dear Mr. Robert The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem.

10/10 - 훌륭해요

Victoria Eugenia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
buena ubicacion
se escucha por las noches la música de alguna discoteca. tiene una excelente ubicación y buen servicio
2018년 2월에 2박 숙박함
답변 제공: Aguamarina Hotel 님, 2018년 5월 4일
buenos dias estimado (a), El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos de Usted, no sin antes reiterarle nuestro estima personal.

8/10 - 좋아요

Chantal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved Aguamarina Hotel
Fantastic location within the walled old town for this small boutique hotel. Beautifully renovated old home with very zen, Balinese furniture. Great view of the ocean, the city and Boca Grande from the rooftop terrace. Very courteous, accommodating and friendly staff. A little noisy in the evening but it didn’t taint the experience.
2018년 2월에 4박 숙박함
답변 제공: Aguamarina Hotel 님, 2018년 2월 22일
Dear Mrs. Chantal The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards,

8/10 - 좋아요

Kurt 님, Anchorage Alaska

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great Location
Super staff and location within the walled city of Cartagena. The breakfast was delicious. The only suggestion I made is that a hotel of this price range and style ahould have hot water showers. The water out of the tap is fortunately somewhat warm due to it being Cartagena, but were expecting a hot water shower.
2018년 2월에 1박 숙박함
답변 제공: Aguamarina Hotel 님, 2018년 2월 16일
Dear Kurt The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards,

10/10 - 훌륭해요

Adriana

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recomendo
O hotel fica muito bem localizado, é muito bonito, os funcionários são super educados e prestativos. A limpeza fica um pouco a desejar e os passeios pelo hotel muito caro não tendo nenhum diferencial dos passeios oferecidos pelos locais específicos para tour. O hotel deveria ser um facilitador para os passeios e não visar lucro por intermediar os passeios. Para passeios recomendo contratar fora.
2018년 2월에 4박 숙박함
답변 제공: Aguamarina Hotel 님, 2018년 2월 18일
Estimada Sra.Adriana El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos de Usted, no sin antes reiterarle nuestro estima personal.

6/10 - 괜찮아요

Ulrike 님, Düsseldorf

Mehr Schein als Sein
Top Lage direkt in der Altstadt! Ansonsten wirkt das Hotel auf den ersten Blick ganz nett auf den zweiten Blick ist es eher abgewohnt und sehr hellhörig! Das Personal ist bemüht aber meistens nicht hilfreich! Perfect location in the middle of the old town! First impression of the hotel is nice, second impression shabby & run down as well as quite noisy! Breakfast has also room for improvement! Staff is friendly but in most cases not really helpful!
2018년 1월에 3박 숙박함
답변 제공: Aguamarina Hotel 님, 2018년 2월 1일
Buenos dias, Agradecemos sus comentarios y estamos muy felices de haberle ayudado con las reservaciones y averiguacion de transporte, de llevarlo hasta el muelle y ayudarle en las actividades que realizaron en nuestra cuidad. siempre es un placer ayudarle y ser util! saludos cordiales Aguamarina Hotel

10/10 - 훌륭해요

Johannes

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 1월에 4박 숙박함
답변 제공: Aguamarina Hotel 님, 2018년 1월 23일
Estimada Sra. Johannes El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos de Usted, no sin antes reiterarle nuestro estima personal.

10/10 - 훌륭해요

Gabriel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 10월에 2박 숙박함
답변 제공: Natalia 님, 2017년 11월 12일
Estimado(a) El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Esperando contar con su visita en una nueva oportunidad, nos despedimos de Usted, no sin antes reiterarle nuestro estima personal.

4/10 - 별로예요

Chris 님, NYC

좋아요: 청결 상태
별로예요: 직원 및 서비스
It's more of a private home than a boutique hotel
The hotel is stylish (as long as you like plenty of buddhas and colorful, oversized Venetian chandeliers) and centrally located within the old walled town. There is a nice rooftop pool that overlooks the city. The rooms are spacious but have glass doors facing an internal courtyard that is also used as a common area for breakfast, which makes for a noisy experience. If you are a light sleeper, you may be up by 7:30 am, which is when they start setting up breakfast. The hotel has restrictive policies for visitors that are not indicated on the Expedia website and are only contained in the Spanish language fine print policies that are part of the check in papers (as far as I can recall, it's no visitors between 9 pm and 9 am and otherwise visitors are only allowed in designated common areas or with prior approval by the hotel staff in the room - apparently this is for safety reasons). Hotel staff, but for one person, does not speak English. Amenities/services are minimal. After a couple of days, I decided to switch over to the Movich hotel (best rooftop pool and views in old town), which is about the same price, but has many more amenities/services with highly professional hotel staff. If you are a somewhat spoiled frequent traveler used to a minimum level of services/amenities, you will probably like Movich much better. If, on the other hand, you are looking for an experience that is more like staying in a private home, you may like Aguamarina.
2017년 8월에 3박 숙박함

6/10 - 괜찮아요

Abelardo

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Bueno pero muy caro (no lo vale)
La relación costo beneficio no fue la ideal, lo sentí muy caro para lo que ofrecía!
답변 제공: Natalia 님, 2017년 5월 16일
Estimada El motivo de la presente es para agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio, gracias por sus comentarios .

10/10 - 훌륭해요

laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful boutique hotel
Amazing hotel, fantastic staff, delicious food. Rooftop pool was really lovely and perfect. Only downside, ground floor room was quite noisy at night.
답변 제공: Natalia 님, 2017년 5월 16일
Estimada El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos de Usted, no sin antes reiterarle nuestro agradecimiento y estima personal.

10/10 - 훌륭해요

ludo 님, london

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
perfecr boutique hotel within the walled city
A small hotel with good facilities, nice roof terrace, good plung pool, nice lounge and most importantly managed by an excellent management team assistant by willing and committed staff
답변 제공: Aguamarina Hotel 님, 2017년 3월 21일
Dear Mr. Ludo The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. As we said in the check in , we have variety of breakfast but they are not in the menu, you can tell us the option that you want to try and we can made that for you.!! We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. best regards, Aguamarina Hotel

10/10 - 훌륭해요

elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exotic and relaxing. Only 5 rooms so like having your own villa. Pool on the roof was divine. Will return to Agua Marina.
답변 제공: General Manager 님, 2017년 2월 1일
Dear Elizabeth The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: General Manager 님, 2016년 12월 1일
Estimada (o) El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos de Usted, no sin antes reiterarle nuestro agradecimiento y estima personal.

8/10 - 좋아요

Christian 님, US

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Buen Hotel
답변 제공: natalia 님, 2016년 11월 7일
Estimado, El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos de Usted, no sin antes reiterarle nuestro agradecimiento y estima personal. Saludos Cordiales Aguamarina Hotel

10/10 - 훌륭해요

Alexandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
So happy I stayed here, Yes Yes Yes
The hotel is so peaceful, quiet and beautiful. Hotel staff was so helpful and always available. There are 5 rooms in the entire building so it's never too noisy or overcrowded. The location is perfect, it's right in the thick of the beautiful old city but not on one of the busier streets so it's much more quiet. This is one of the nicer places I've been and I'm so glad to be able to experience it. Definitely take advantage of the rooftop pool!
답변 제공: Natalia 님, 2016년 9월 22일
Dear Alexandra, The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards, Aguamarina Hotel

8/10 - 좋아요

david 님, jacksonville florida

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
upscale B&B
great location, friendly and helpful staff, beautiful decoration. I would say this is more of an upscale B&B than a hotel...there are only 5 rooms...but as a B&B it's topnotch. I was in Room #1 which was nearest to the street and at times was noisy from the revelers outdoors, otherwise was near perfect.
답변 제공: AGUAMARINA HOTEL 님, 2016년 9월 6일
Dear Mr. David The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 9월 6일
Dear Mr. or Ms. The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards Aguamarina Hotel

2/10 - 너무 별로예요

Patricia

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Be careful with your valuables
I had stayed in this hotel before and thought to try it again. Unfortunately, I must say that the safe inside the rooms is NOT safe. I left money (both in dollars and Colombian pesos) and part of the money was missing (only $100 in dollars plus pesos equivalent of $120 more less). When I brought it up to management, and showed them that the safe could be opened without the key and by simply entering 1234*, it opened. They did nothing to resolve and basically put it on me that I had misplaced the $, which is simply impossible. I knew exactly how much was on the envelope. All hotels have master Keys also whoever entered could at their will. Then, they pretend to fix it by telling me they wouldn't charge for an upgrade (btw, I never asked for an upgrade and when I checked in I informed them to leave me in my original rom and then the concierge tells me he took it upon himself to upgrade me yet I never agreed to that) overall, Terrible experience. I only write this because I want other travelers to beware and want to do the due diligence for my fellow travelers. The hotel is pretty but the lack of integrity with your valuables makes me give it an F, I now wish I had stayed at a hotel chain. I will not come back.
답변 제공: General Manager 님, 2016년 8월 6일
Buenas tardes Como le estuve comentando a la señora que tomo la reserva, el Hotel no ha tenido inconvenientes con perdidas o robo, nuevamente le agradezco que revise en sus pertenencias o haga un recuento para saber si en verdad usted trajo esos "items" al Hotel, porque así como usted no estaba segura de haberlos traído nosotros tampoco lo estamos . Es de muy mal gusto hacer este tipo de acusaciones puesto que usted no tiene ninguna prueba para asegurar esto. Nosotros no tenemos acceso a la cajilla ya que le entregamos su llave y consigo la de la cajilla. El Hotel no le realizo ningun cargo extra en la habitación, se le realizo un Upgrade y fue algo que usted misma autorizo, el problema radico en que su tarjeta no tenia fondos suficientes para PAGAR las habitaciones. Sin embargo le agradezco por favor evite hacer comentarios que dañen la presencia de alguien o algo sin tener pruebas y osbre todo una falta tan grave como la calumnia. Aguamarina Hotel Boutique

10/10 - 훌륭해요

Stanko

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Natalia 님, 2016년 7월 12일
Estimado, El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de Cartagena. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos de Usted, no sin antes reiterarle nuestro agradecimiento y estima personal. Saludos Cordiales

10/10 - 훌륭해요

Maria Claudia 님, Bogota

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel. Excellent Location.
This is a small hotel in the best location of Cartagena's walled city. It is within walking distance to restaurants, museums, bars and shopping. There are a total of 5 rooms in the building and all are spacious and nice, however if you are sensitive to street noise avoid the Standard room (there is only one) and the suite that faces the street. Cartagena can get noisy on Thursday, Friday and Saturday nights. I'm one of those that are sensitive to noise and did not have a problem sleeping...in fact, I slept wonderfully. The rooms are romantic and spacious for two people. I like the large restroom area with large shower. I also enjoyed sitting on the top terrace and reading with view to the ocean, city and vultures!
답변 제공: Natalia 님, 2016년 6월 21일
Dear Mrs. Maria Claudia The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We look forward to your visit into a new opportunity, we say goodbye to you, but first reiterate our gratitude and esteem. Best Regards, Aguamarina Hotel

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
su tre carte di credito non ne andava bene nessuna
Vogliono il pagamento diretto e allora a che serve mettere la carta di credito con tariffa a penale totale
답변 제공: Aguamarina Hotel 님, 2016년 7월 21일
Buenos dias Estimado, Lastimosamente su tarjeta no tenia saldo suficiente para hacer el cargo y como la reserva era no reembolsable era necesario que se confirmara con una tarjeta valida. Gracias por haber elegido Hotel Aguamarina para su estadía.

6/10 - 괜찮아요

Grace 님, Brooklyn, NY

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Nice way to end trip-don't expect a big breakfast
We visited Colombia for 8 days, traveling back through Cartagena on our way back to NY. We wanted something a little special for our last night so we picked Aguamarina. Overall it is a cute boutique with unique rooms and a fantastic rooftop. The service/staff was fine but not above the other 3 star hotels we visited in Cartagena/Medellin. The weakest part of the stay was the breakfast. For an "upscale" establishment it was a very limited menu and we were charged extra for asking for a plain arepa (?) which seemed to be standard breakfast at the other hotels in which we stayed.
답변 제공: Aguamarina Hotel 님, 2016년 5월 9일
Dear Mr. or Mrs. The reason for this is the time to greet and thank you for choosing our hotel during your visit to the city of Cartagena. It is an honor for us to receive guests like you, because it encourages us to continue improving our service. We use to have diferents breakfasts because we made what you want to eat or the breakfast of the house, not only what we have on the menu. Thank you so Much for your visit. Best Regards, Aguamarina Hotel

10/10 - 훌륭해요

Jenny 님, Bogota

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muy buen hotel.
Me gusto especialmente la ubicacion ademas de su estilo ñ, se siente en casa. Excelente limpieza.
답변 제공: Natalia 님, 2016년 7월 9일
Estimada Sra. Jenny, El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de cartagena. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos de Usted, no sin antes reiterarle nuestro agradecimiento y estima personal. Saludos Cordiales, Aguamarina Hotel

8/10 - 좋아요

Monica 님, Chihuahua, Mexico

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente ubicación en la ciudad amurallada.
Muy buen servicio, la alberca está increíble, la vista es agradable. El personal muy amable, buen desayuno. Te imprimen tus pases de abordar y hacen reservaciones por ti en el front desk. Excelente ubicación en la calle Santo Domingo. Las habitaciones amplias, tal vez les vendría bien un poco más de renovación pero están adecuadas. Precio adecuado. Un hotel muy chic.
답변 제공: Aguamarina Hotel 님, 2016년 5월 10일
Estimada Sra. Monica El motivo de la presente es para saludarlo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de cartagena. Es un honor para nosotros recibir huéspedes como usted, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos de Usted, no sin antes reiterarle nuestro agradecimiento y estima personal. Saludos Cordiales,

10/10 - 훌륭해요

SCOTT 님, st louis, Missouri USA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
fabulous
The staff was fabulous, took care of every need, cook would prepare for a fee anything you would like to eat. Central location so we took in thr museums and culture. I cant wait to come back!!!

8/10 - 좋아요

Fábio 님, São Paulo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pousada exclusiva, ótimo ambiente e localização.
Ótima estada! Localizado próximo a ótimos restaurantes, lojas e pontos turísticos. Equipe cordial em ambiente agradável, com conforto e decoração sofisticada.

8/10 - 좋아요

Vivian 님, Bogotá

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bueno para una estadía corta
El hotel es buen, bonito y todo el personal es muy amable. Sin embargo tiene varias opciones de mejora para ser realmente un hotel boutique que cumpla con todas las expectativas. Cosas básicas como ampliar la oferta de productos que dejan en el baño, haría que se acerque más a lo que se espera de un hotel de ese costo.