야외 수영장, 일광욕 의자

호텔 카르타헤나 플라자 여행 후기

4 out of 5
호텔 카르타헤나 플라자
Cra 1a No.6-154 Bocagrande, Cartagena, Bolivar

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 815개 이용 후기 중 249개" "
평점 8 - 좋아요. 815개 이용 후기 중 278개" "
평점 6 - 괜찮아요. 815개 이용 후기 중 169개" "
평점 4 - 별로예요. 815개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 815개 이용 후기 중 52개" "

8.2/10

청결 상태

7.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Scarlett

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

8/10 - 좋아요

Luis Roberto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La propiedad para mi está bien solo el aire acondicionado ruido y enfría poco
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Joel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
El hotel es viejo, pero bastante bien conservado. Tiene acceso a la playa, cruzando la calle, pero es una playa pública donde abundan los vendedores ambulantes, los cuales pueden llegar a ser muy molestos. El menú del restaurante asignado para el "todo incluido" llega a aburrir al tercer día, por las opciones casi siempre iguales o similares.
2024년 3월에 6박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2024년 4월 13일
Estimado Joel,Gracias por brindarnos su valoración para nosotros sus comentarios y sugerencias son importantes, estaremos atentos a sus palabras y personalmente nos encargaremos de supervisar los procedimientos con el fin de poder brindar el mejor servicio posible.Nos encantaría tenerle de nuevo en nuestro hotel, será un gusto poder atenderle.¡Feliz día!

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
El edificio ya es muy viejo
2024년 3월에 3박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2024년 4월 7일
Estimado Jose,Gracias por brindarnos una excelente calificación para nosotros sus comentarios y sugerencias son importantes, estaremos atentos a sus palabras y personalmente me encargaré de informar sus comentarios con el fin de poder brindar el mejor servicio posible.Nos encantaría tenerle de nuevo en nuestro hotel, será un gusto poder atenderle.¡Feliz día!

6/10 - 괜찮아요

Hipolito

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Old hotel, room picture look a new but very used rooms need update.
2024년 3월에 4박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2024년 4월 7일
Dear Hipolito,Thank you for giving us an excellent rating, for us your comments and suggestions are important since with them we can continue to improve our processes. We will be attentive to your words and I will personally be in charge of supervising the procedures in order to be able to provide the best possible service.We would love to have you again in our hotel, it will be a pleasure to serve you.Good day!

10/10 - 훌륭해요

Nelson 님, Yabucoa

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente hotel muy bien ubicado, personal muy agradable y atento!!
2024년 3월에 4박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2024년 4월 7일
Estimado Nelson,Gracias por brindarnos un excelente comentario. Nos alegra mucho saber que disfrutó de su estancia, nuestro objetivo siempre será crear experiencias memorables para nuestros huéspedes, esperamos nos visite nuevamente y tener el placer de brindarle una atención personalizada.¡Feliz día!

6/10 - 괜찮아요

carlos uriel roberto

별로예요: 숙박 시설 상태 및 시설
Ya es algo viejo el hotel , ojo no porque sea viejo tiene que ver el descuido
2024년 2월에 4박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2024년 4월 7일
Estimado Carlos,Gracias por brindarnos una excelente calificación para nosotros sus comentarios y sugerencias son importantes, estaremos atentos a sus palabras y personalmente me encargaré de supervisar los procedimientos con el fin de poder brindar el mejor servicio posible.Nos encantaría tenerle de nuevo en nuestro hotel, será un gusto poder atenderle.¡Feliz día!

8/10 - 좋아요

Shalanyuy Ayeh

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I had the pleasure of staying at this hotel with my close friend. Cesar and Alfredo made the stay very pleasant and welcoming and I appreciate them. The room cleaning was excellent however I feel like they went through my belongings but I do not know for sure. The food was pretty nasty but the drinks and fruits offered were delicious. For the price you pay I guess that is expected. The rooms were nice and not a catfish and it was very easy and affordable to call cabs directly to and from the hotel.
2024년 3월에 4박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2024년 3월 31일
Dear Shalanyuy Ayeh,Thank you for giving us your feedback for us your comments and suggestions are important, we will be attentive to your words and we will personally oversee the procedures in order to provide the best possible service.Happy day!

10/10 - 훌륭해요

Audrianna 님, Athens

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2024년 3월 11일
Estimada Audrianna,Agradecemos y apreciamos el tiempo invertido en darnos una buena valoración de su estancia, nos hace muy felices saber que tuvo una grata experiencia, esperamos volver a tenerle muy pronto con nosotros y crear juntos aún mejores experiencias.¡Feliz día!

8/10 - 좋아요

Pedro Segundo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 14박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2024년 2월 24일
Estimado viajero,Agradecemos y apreciamos el tiempo invertido en darnos una buena valoración de su estancia, nos hace muy felices saber que tuvo una grata experiencia, esperamos volver a tenerle muy pronto con nosotros y crear juntos aún mejores experiencias.¡Feliz día!

10/10 - 훌륭해요

ERIKA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2024년 2월 24일
Estimado viajero,Agradecemos y apreciamos el tiempo invertido en darnos una buena valoración de su estancia, nos hace muy felices saber que tuvo una grata experiencia, esperamos volver a tenerle muy pronto con nosotros y crear juntos aún mejores experiencias.¡Feliz día!

6/10 - 괜찮아요

Hernando 님, Barranquilla

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Es un hotel antiguo que no ha sido renovado de manera integral. El mobiliario y la estructura en general es anticuada. En nuestra habitación el aire acondicionado era deficiente y escuchamos a otros huéspedes quejándose de lo mismo en el lobby del hotel. Cuando usábamos la ducha se salía el agua y se mojaba todo el baño. Dentro de las cosas positivas esta la atención que fue muy buena, la ubicación y el desayuno estuvo bastante bien. No me volvería a hospedar pues por el mismo precio o mas barato se consiguen mejores opciones en la zona y en hoteles mas nuevos.
2024년 2월에 1박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2024년 2월 24일
Estimado ViajeroGracias por brindarnos una excelente calificación para nosotros sus comentarios y sugerencias son importantes, estaremos atentos a sus palabras y personalmente me encargaré de supervisar los procedimientos con el fin de poder brindar el mejor servicio posible.Nos encantaría tenerle de nuevo en nuestro hotel, será un gusto poder atenderle.¡Feliz día!

4/10 - 별로예요

Monica

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible WiFi. Had to use the lobby for WiFi - manager didn’t seem to care
2024년 2월에 5박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2024년 2월 24일
Dear Monica,Thank you for giving us an excellent rating, for us your comments and suggestions are important since with them we can continue to improve our processes. We will be attentive to your words and I will personally be in charge of supervising the procedures in order to be able to provide the best possible service.We would love to have you again in our hotel, it will be a pleasure to serve you.Good day!

6/10 - 괜찮아요

Chanda

좋아요: 청결 상태
Overall its a nice place. Pros: clean, secure, across from the beach, close to shops and 10 minutes from the major sites. Cons: not a lot of food options. Paid for all inclusive it only included buffet option. As a plant based pescatarian most choices had diary and meat so I had to pay to eat at other places. There was construction happening all day and loud music mid day to late night so it was hard to rest and work remotely.
2024년 2월에 4박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2024년 2월 24일
Estimado Chanda,Gracias por brindarnos una excelente calificación para nosotros sus comentarios y sugerencias son importantes, estaremos atentos a sus palabras y personalmente me encargaré de supervisar los procedimientos con el fin de poder brindar el mejor servicio posible.Nos encantaría tenerle de nuevo en nuestro hotel, será un gusto poder atenderle.¡Feliz día!

8/10 - 좋아요

Douglas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2024년 1월 24일
Dear Mr Douglas,We appreciate the time spent in giving us a good evaluation of your stay. It makes us very happy to know that he had a pleasant experience and that is why we will continue to work for the creation of new experiences.We hope to have you next time, we will be happy to serve you.Happy day!

10/10 - 훌륭해요

John Jairo

연인과의 여행
좋아요: 편의 시설/서비스
Staff was amazing
2024년 1월에 3박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2024년 1월 21일
Dear John Jairo,Thank you very much for the review of your stay with us, I am sure that our staff enjoyed attending you and making you feel at home, we are very happy to know that we made your stay a good experience. Have a happy day!

4/10 - 별로예요

edgar

During the entire week we were at the hotel, the air conditioning did not work well. The day we arrived it was necessary to change rooms. We visited five rooms and all had the same problem. Finally we were provided with a fan to get us through our stay. The other inconvenience we had was that I paid the total cost of the room for two people from Canada and when we arrived at the hotel they charged me the VAT tax for a value of 359,682 Colombian dollars, approximately 124 $CA, because as a Colombian citizen in immigration they did not stamp my passport, since I did the electronic procedure to enter the country Ckeck-Mig and they do not stamp it. The explanation they gave me was that since my passport was not stamped, I was charged this tax, which I would have avoided with the stamp. Totally absurd. I am going to file a right of petition to the Ministry of Foreign Affairs so that they can explain to me if what the hotel did is legal or not. Finally, I had another disappointment, since from Canada I quoted the possibility of receiving my two children in the same room for a few days, since the room had two double beds. I was quoted the equivalent of an additional 30$US$ per person, but the hotel charged me 150$Ca for each one, costing me approximately 425$CA each night, not that it was a 5 star hotel. this situation forced my children to get an airbnb. The truth, it was for my wife and me a total disappointment. I do not recommend this hotel as a vacation destination.
2023년 12월에 6박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2024년 1월 16일
Dear Mr. Edgar,Thank you for giving us a rating, for us your comments and suggestions are important because with them we can continue to improve our processes. Happy day!

2/10 - 너무 별로예요

Luis

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel have everything. But nothing work properly. Breakfast. Gym etc.
2023년 12월에 6박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2024년 1월 16일
Dear Mr. Luis, Thank you for your feedback and for giving us your feedback; for us your feedback is very important because it allows us to improve on our services. We will personally monitor what is described in your message.Once again, thank you for your valuable contribution.Happy day!

10/10 - 훌륭해요

hasib

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The good: - service staff - VIP rooms cleaned well with free minibar refills, and beach towels refills, modern power control, fan, Netflix etc. - beautiful room despite some visible aesthetic damage here and there - close proximity to beach & stores/restaurants - free breakfast butlers lounge area Negatives: - by some standards general areas surrounding hotel could be considered run down but this would apply to the entire town - rooftop pool is small in size and pretty full. Rooftop views not good as screen blocks your view - free breakfast was mediocre not enough meat-free options Overall 5/5
2023년 12월에 7박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 12월 31일
Dear Hasib,Thank you for rating us and giving us an opinion. For us your comments and suggestions are important, for the improvement of our services. We will be attentive to your words and we will personally supervise the procedures in order to provide the best possible service.We would love to have you back at our hotel, it will be a pleasure to be able to serve you.Have a good day!

2/10 - 너무 별로예요

Margaret

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2024년 1월 14일
Estimada Margaret,Le agradecemos que haya dedicado tiempo para proporcionarnos una valoración de su estancia. Siento mucho ver que su estadía no cumplió con la totalidad de sus expectativas, deseamos conocer la experiencia vivida personalmente, por favor envíenos un mensaje al siguiente correo para que nuestro Hotel Manager pueda verificar lo sucedido.Correo electrónico: jefeatencionalcliente@hotelcartagenaplaza.co

10/10 - 훌륭해요

Marvin

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the attention the service ..
2023년 12월에 5박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2024년 1월 14일
Dear Marvin,Thank you for your valuable comments, it fills us with satisfaction to know that we were able to meet all your expectations, we will continue working to create new experiences.We would love to have you with us again.We will be waiting to serve you with pleasure.Good day!

6/10 - 괜찮아요

Joao 님, Astoria

좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2024년 1월 14일
Dear Joao,Thank you for your valuable comments, it fills us with satisfaction to know that we were able to meet all your expectations, we will continue working to create new experiences.We would love to have you with us again.We will be waiting to serve you with pleasure.Good day!

6/10 - 괜찮아요

Alvaro

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Towels an linen low condition, very noisy AC, 18 floor pool needed cleaning, building entrance and so rounding areas blocked and un-walkable, closing the billvery time consuming
2023년 11월에 6박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2024년 1월 16일
Dear Mr. Alvaro, Thank you for your feedback and for giving us your feedback; for us your feedback is very important because it allows us to improve on our services. We will personally monitor what is described in your message.Once again, thank you for your valuable contribution.Happy day!

4/10 - 별로예요

Dominique

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2024년 1월 16일
Dear Mr. Dominique, On behalf of Hotel Cartagena Plaza, we would like to thank you for taking the time to qualify through this online platform. ¡ For us your assessment is very important for the improvement of our services! But we noticed that we had a low rating, we would like to have more details for improving our services. Happy day!

8/10 - 좋아요

Romy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was wonderful
2023년 11월에 4박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 11월 18일
Dear Romy,Thank you for your valuable comments, it fills us with satisfaction to know that we were able to meet all your expectations, we will continue working to create new experiences.We would love to have you with us again.We will be waiting to serve you with pleasure.Good day!

8/10 - 좋아요

Eyanira 님, Costa mesa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Overall the property in very good conditions and the staff was very kind
2023년 10월에 2박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 11월 8일
Dear Eyanira LatorreThank you for your valuable comments, we are delighted to know that we were able to meet all your expectations, we will continue to work for the creation of new experiences.We’d love to have you back with us. We will be happy to wait for you.Happy day!

8/10 - 좋아요

Alba

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El personal no muy ameno
2023년 10월에 2박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 11월 8일
Estimada Alba BethancourtAgradecemos y apreciamos el tiempo invertido en darnos una valoración de su estancia, ¡Para nosotros su puntuación es muy importantes para la mejora de nuestros servicios! Por ello deseamos conocer la experiencia vivida personalmente, por favor envíenos un mensaje al siguiente correo para que nuestro Hotel Manager pueda conocer la experiencia vivida en el Hotel. Correo electrónico: jefeatencionalcliente@hotelcartagenaplaza.co & Atencionalcliente@hotelcartagenaplaza.com.co ¡ Feliz día !

6/10 - 괜찮아요

David

가족 여행
Overall, its good for its value. Food needs more variety, AC in rooms are terrible. Natives also by the door to acost you as soon as you step out. Front door security does nothing in that regard.
2023년 9월에 5박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 10월 6일
Dear DavidThank you for giving us an excellent rating, for us your comments and suggestions are important because with them we can continue to improve our processes. We will be attentive to your words and I will personally supervise the procedures in order to provide the best possible service.We would love to have you back at our hotel, it will be a pleasure to be able to serve you.Happy day!

8/10 - 좋아요

Lucy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Falta mantenimiento en los aires acondicionados y mejor limpieza.
2023년 9월에 4박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 10월 6일
Estimada LucyGracias por brindarnos una excelente calificación, para nosotros sus comentarios y sugerencias son importantes ya que con ellos podremos seguir mejorando nuestros procesos. Estaremos atentos a sus palabras y personalmente me encargaré de supervisar los procedimientos con el fin de poder brindar el mejor servicio posible.Nos encantaría tenerle de nuevo en nuestro hotel, será un gusto poder atenderle.¡Feliz día!

8/10 - 좋아요

Justin

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Tops Dakterras in de zon met snelle service (mensen werken hard) Foto’s kloppen met werkelijkheid Op internet lees je diverse verhalen over Boco grande. Wij hebben dit niet zo heftig ervaren. Ze vragen (ja iedereen) vaak of je iets wilt bij 1x nee of ja is het dan ook klaar. Er is volop diversiteit als je een stoel wilt of drinken. Je komt niks te kort. Tip 4 liften voor een heel hotel is minimaal kan lang duren - koffie krijgen bij ontbijt is lastig. Ze willen dit graag uitserveren, maar duurt zo lang dat je het beter zelf kan pakken - personeel kan geen Engels. Met handen en voeten kom je er wel. Spaans leren vooraf is een tip
2023년 9월에 12박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 10월 6일
Beste JustinWe danken u dat u ons uw waardevolle opmerkingen heeft laten lezen, we zijn erg blij te weten dat we aan al uw verwachtingen hebben kunnen voldoen, wij danken u voor het verheerlijken van onze medewerkers en het uitstekende werk dat we elke dag doen. We zullen blijven werken aan het creëren van nieuwe ervaringen.We zouden je graag weer bij ons hebben, dus als je terugkeert naar onze prachtige stad, wachten we je met open armen af.We wachten graag op je.Fijne dag!

6/10 - 괜찮아요

Alonso

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 5박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 10월 6일
Estimado Sr. AlonsoGracias por brindarnos una calificación, para nosotros sus comentarios y sugerencias son importantes ya que con ellos podremos seguir mejorando nuestros procesos. Siempre será un gusto poder atenderle. ¡Feliz día!

10/10 - 훌륭해요

wanda i

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 10박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 9월 15일
Dear Wanda,We appreciate and appreciate the time invested in giving us a good review of your stay, it makes us very happy to know that you had a pleasant experience, we will continue working to create new experiences.We hope to have you in the next opportunity, it will be a pleasure for us to serve you. We hope you are enjoying your stay. If you have any questions or concerns, do not hesitate to call 111 "experiences plazas".Good day!

4/10 - 별로예요

Ivan 님, north bay village

단체 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
La comida nos alcanzaba si llegaba en el segundo turno, eso pasaba en el desayuno y en la comida , mi habitación era vip y me tuvieron que cambiar por el aire no funcionaba , en la segunda habitación tuve que tener aparte un ventilador , el bar dos dias las botellas vacía, el staff del hotel amable pero la piscina no está nada agradable no tiene comodidad yo no lo recomiendo para nada y de hecho llegue enferma del estómago
2023년 8월에 4박 숙박함
답변 제공: Ivan 님, 2023년 9월 9일
Estimado Ivan, Agradecemos y apreciamos el tiempo invertido en darnos una valoración de su estancia, ¡Para nosotros su puntuación es muy importantes para la mejora de nuestros servicios! Por ello deseamos conocer la experiencia vivida personalmente, por favor envíenos un mensaje al siguiente correo para que nuestro Hotel Manager pueda conocer la experiencia vivida en el Hotel. Correo electrónico: jefeatencionalcliente@hotelcartagenaplaza.co ¡ Feliz día !

10/10 - 훌륭해요

Adelaida 님, Hamtranck

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A
2023년 8월에 6박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 9월 7일
Estimada AdelaidaGracias por calificarnos y brindarnos una opinión. Para nosotros sus comentarios y sugerencias son importantes, para la mejora de nuestros servicios, lamentamos profundamente leer que no pudimos cumplir con sus expectativas y que no fuera de su agrado el servicio prestado por parte de nuestros colaboradores. Trabajaremos arduamente para mejorar nuestros servicios y que en un futuro usted nos vuelva a dar la oportunidad de hospedarse con nosotros.Le deseamos que tenga un feliz dia

10/10 - 훌륭해요

Adriana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente atencion
2023년 8월에 3박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 8월 29일
Estimadoa AdrianaGracias por brindarnos una calificación perfecta y por dejarnos tan buenos comentarios, nos alegra mucho saber que hicimos de su estadía una buena experiencia y nos gusta ver como nuestro personal le dejó un buen recuerdo.Nos encantaría tenerle de nuevo con nosotros, así que le estaremos esperando con los brazos abiertos y una gran sonrisa.¡Feliz día!

10/10 - 훌륭해요

lisandra 님, miami

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is bar none. Across from a great beach, right by the hop on hop off juan valdez stop. The building is very nice and clean. The rooms are spacious and comfortable. I bought the all inclusive and the food was great. The pool is clean and right by the snacks and drinks. The ride to the pier/ downtown is 12000 or 5usd right from the hotel taxi depot. Right behind the hotel is a highly walkable thoroughfare with shops and restaurants.
2023년 8월에 6박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 8월 29일
Dear LisandraThank you for giving us a perfect rating and for leaving us such good comments, we are very glad to know that we made your stay a good experience and we like to see how our staff left you a good memory.We would love to have you back with us, so we will be waiting for you with open arms and a big smile.Happy day!

2/10 - 너무 별로예요

Eduardo L Zuniga 님, belleville

2023년 8월에 3박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 9월 15일
Dear Eduardo,We appreciate and appreciate the time invested in giving us a good review of your stay, it makes us very happy to know that you had a pleasant experience, we will continue working to create new experiences.We hope to have you in the next opportunity, it will be a pleasure for us to serve you. We hope you are enjoying your stay. If you have any questions or concerns, do not hesitate to call 111 "experiences plazas".Good day!

4/10 - 별로예요

Rachel

단체 여행
별로예요: 직원 및 서비스
I stayed here with one of my girlfriends for a week. The hotel itself was fine. Rooms were good enough and the location was good (across from the beach and a $2 uber to the downtown area where we spent most of our time. What was extremely unacceptable was the behaviour of the hotel staff. They were so CREEPY and made my friend and I very uncomfortable. One of the men obsessively texted and called me on whatsapp - I did not give him my number so he must have got it from the hotel information. Another staff member called into the hotel room at 3am asking if my friend wanted company. We would avoid certain areas of the hotel so we wouldn’t have to see these people. No where else during our trip did we feel this uncomfortable as young women. Extremely upset that this happened. We didn’t want to complain either because the guy that called into our room seemed like the night manager so we didn’t know who to go to. Don’t stay here unless you have a guy with you.
2023년 7월에 7박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 8월 29일
Estimada RachelGracias por brindarnos una excelente calificación, para nosotros sus comentarios y sugerencias son importantes ya que con ellos podremos seguir mejorando nuestros procesos. Estaremos atentos a sus palabras y personalmente me encargaré de supervisar los procedimientos con el fin de poder brindar el mejor servicio posible.Nos encantaría tenerle de nuevo en nuestro hotel, será un gusto poder atenderle.¡Feliz día!

2/10 - 너무 별로예요

Marcela

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I don't like the property
2023년 7월에 4박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 8월 4일
Estimada Marcela Agradecemos y apreciamos el tiempo invertido en darnos una valoración de su estancia, ¡Para nosotros su puntuación es muy importantes para la mejora de nuestros servicios! Por ello deseamos conocer la experiencia vivida personalmente, por favor envíenos un mensaje al siguiente correo para que nuestro Hotel Manager pueda conocer la experiencia vivida en el Hotel. Correo electrónico: jefeatencionalcliente@hotelcartagenaplaza.co ¡ Feliz día !

8/10 - 좋아요

Osvaldo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel. Very good restorante
2023년 7월에 4박 숙박함
답변 제공: Osvaldo 님, 2023년 7월 28일
Thank you very much for the review of her stay with us, I am sure our staff enjoyed serving you and making you feel at home, we hope you return very soonHave a happy day!.

10/10 - 훌륭해요

GUSTAVO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un lugar espectacular... unas vacaciones inolvidables..
2023년 7월에 4박 숙박함
답변 제공: Gustavo 님, 2023년 7월 28일
Estimado GUSTAVOMuchísimas gracias por la reseña de su estadía con nosotros, estoy seguro que nuestro personal disfrutó de atenderle y hacerle sentir como en casa, esperamos que regrese muy pronto¡Tenga un feliz día!.

10/10 - 훌륭해요

Luis Erasmo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beach at the doors. Excellent Walking at night / safe
2023년 7월에 4박 숙박함
답변 제공: Luis Erasmo 님, 2023년 7월 28일
Thank you for your comment and for sharing part of your experience, we are glad to know that your stay with us has been satisfactory, please give us the opportunity to continue serving you as you deserve, so do not hesitate to call us when you return to our beautiful city.Have a happy day!

10/10 - 훌륭해요

ALMA SORAYA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Alma Soraya 님, 2023년 8월 3일
Estimada Alma SorayaGracias por su puntuación, nos llena de satisfacción saber que pudimos cumplir con todas sus expectativas, seguiremos trabajando para la creación de nuevas experiencias.Nos encantaría tenerle de nuevo con nosotros.Le estaremos esperando para atenderle con todo gusto.¡Feliz día!

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thanks!
2023년 6월에 3박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 7월 5일
Dear Michael,We are grateful and appreciate the time invested in giving us a good assessment of your stay, it makes us very happy to know that you had a pleasant experience, we hope to have you with us again very soon and create even better experiences together.Good day!

6/10 - 괜찮아요

Ronald

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Rating would be higher if not for poor AC
The hotel was nice and you get what you pay for with the all inclusive. I did like breakfast and lunch but I was never impressed with there lunch selections . Th A/C I’m my room was bad , it only got my room cool enough to be tolerable . But definitely not cool . I brought it to the hotel staff attention a number of times but I will have to assume that’s how there AC’s work . I did enjoy a few nights at there disco and it was fun and the staff was friendly . The entire staff that worked in the kitchen was great . My rating would absolutely be a lot higher if it was not for the AC
2023년 6월에 4박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 7월 5일
Dear Ronald,Thank you for giving us an excellent rating, for us your comments and suggestions are important since with them we can continue to improve our processes. We will be attentive to your words and I will personally be in charge of supervising the procedures in order to be able to provide the best possible service.We would love to have you again in our hotel, it will be a pleasure to serve you.Good day!

2/10 - 너무 별로예요

Andres

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 3박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 7월 11일
Estimado Andres,Agradecemos y apreciamos el tiempo invertido en darnos una buena valoración de su estancia, nos hace muy felices saber que tuvo una grata experiencia, esperamos volver a tenerle muy pronto con nosotros y crear juntos aún mejores experiencias.¡Feliz día!

10/10 - 훌륭해요

Christophe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 4박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 7월 11일
Estimado Christophe,Agradecemos y apreciamos el tiempo invertido en darnos una buena valoración de su estancia, nos hace muy felices saber que tuvo una grata experiencia, esperamos volver a tenerle muy pronto con nosotros y crear juntos aún mejores experiencias.¡Feliz día!

8/10 - 좋아요

karrie leann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was nice and the staff were friendly. Very few staff spoke English but were willing to figure it out with google translate or finding a staff that spoke English. Beach was closed by Tourism Police at 6pm every night. We were there during a heat wave and our air conditioner didn't work so they were happy to move us room and get us a fan. Be careful of the tour guys right outside the hotel. If is better behind hotel at Citysight Seeing Tours. Reasonable prices that didn't go up if you weren't Spanish speaking. Make sure you confirm taxi price before leaving the hotel.
2023년 6월에 6박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 7월 5일
Dear Karrie Leann,Thank you for giving us an excellent rating, for us your comments and suggestions are important since with them we can continue to improve our processes. We will be attentive to your words and I will personally be in charge of supervising the procedures in order to be able to provide the best possible service.We would love to have you again in our hotel, it will be a pleasure to serve you.Good day!

10/10 - 훌륭해요

ALEXANDER RAMON ROJAS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Los desayunos estuvieron espléndidos
2023년 6월에 4박 숙박함
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 7월 5일
Estimado Alexander,Gracias por sus valiosos comentarios, nos llena de satisfacción saber que pudimos cumplir con todas sus expectativas, seguiremos trabajando para la creación de nuevas experiencias.Nos encantaría tenerle de nuevo con nosotros. Le estaremos esperando para atenderle con todo gusto.¡Feliz día!

6/10 - 괜찮아요

Jose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Estuvo bien mi estadía, solo algunos detalles en el cuarto como el aire acondicionando, puerta del baño no cerraba, no había agua caliente , los cajones del guardarropa no cerraban y aparte después del check out dejamos un rato las maletas encargadas en el loby , por descuido no pusimos seguro en la maleta y se nos desaparecieron algunos artículos . Cuiden su personal porque nosostros como huéspedes depositamos la confianza en ustedes
답변 제공: HOTEL CARTAGENA PLAZA 님, 2023년 7월 5일
Estimado Jose,Gracias por sus valiosos comentarios, nos llena de satisfacción saber que pudimos cumplir con todas sus expectativas, seguiremos trabajando para la creación de nuevas experiencias.Nos encantaría tenerle de nuevo con nosotros. Le estaremos esperando para atenderle con todo gusto.¡Feliz día!