Casa de Oro-Mount Helix Vacation Rentals

"Very nice hotel to stay in san diego. location was really good. room was lovely and clean. no complaints."

"everything was good just didn’t like the attitude the guys gave me in the restaurant "

"Overall the property was fine, but the rooms were dated and not worth the price. We booked a Garden Room suite, which in theory was nice (two queen beds in a room separate from the couch/tv area) but it over looked a public parking lot. Garden room doesn’t equate to public parking lot to us. When we raised concerns about being uncomfortable with looking at people clearly living out of their cars, and expressed a desire to move to a room without a literal parking lot view, we were given a lesser quality room in the 400 “tower” at the back of the property. This room was not as nice given it was on the bottom floor, did not have a separate living area, and had a view of the dumpsters. But at this point it wasn’t worth negotiating further as we just needed a place to sleep. Recognizing the hotel has no control over what goes on at the public beach, it’s just false advertising to pretend the “300” rooms are anything but a parking lot view. The front desk staff seemed surprised we didn’t want to watch people trading plastic bottles and cans while we were on vacation and seemed dismissive of our concerns that this wasn’t the experience we expected or felt we paid for. Wouldn’t stay here again based on the lack of customer service to provide an appropriately commensurate level room or offer any discount to account for the difference. On the plus side, the restaurant was decent, those staff were lovely, and the “beach” and pool were well maintained. "

"Everything was great!! Will come back."

"Easy check-in, walking distance to shops and restaurants. The hotel staff was friendly and helpful. Overall great experience. "

"I loved everything "

"The location is gorgeous, it was close to everything such as restaurants, theme parks, and beautiful beaches. Our room was clean and functional. We had a magnificent view of the docked boats. The most impressive part was the staff members were extremely polite and accommodating."

"Second stay, would stay again. Rooms are older but serve their purpose. "

"The view was perfect!!! "