Casino Wien Tours

Friendly and helpful staff, excellent location, and charming old fashion rooms

Fabulous location; staff were very helpful; room quaint and clean.

I had a fabulous stay at the Palais Rudolf. It's just re-opened after a refit, so needless to say everything was in immaculate condition and beautifully appointed. The hotel has an ideal location, just a few minutes walk from the city centre, but on a really quiet little square. My room was spacious, comfortable and very cosy - I reallly feel the cold, but was always the perfect temperature here. The bathroom was very elegant with a gigantic shower and lovely-smelling toiletries. The real stand-outs were the staff who are all so friendly and had great attention to detail, for example the gentleman on the front desk always remembered I liked a cup of tea when I came in. Everyone was happy to chat, offer suggestions and ask what I'd been up to, but weren't at all overbearing. It was my birthday during my stay and I was treated to delicious patisserie and a hand-written card, which was a really kind touch. Thanks also to the sommelier in the bar who recommended just the right wine (and more cake!) to celebrate and gave lots of great Vienna information. The only tiny negative was that my room was on the inner courtyard, so no view and a bit dark, but that was my fault for just booking the cheapest room! Overall, the attention to detail and the right balance between feeling fancy, but not stuffy, made for a really memorable stay.